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Ageas - Full Year 2016 Results

Ageas
Feb. 15, 2017
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Ageas - Full Year 2016 Results

  1. Periodical Financial Information FY 2016RESULTS
  2. Table of contents Slides used during analyst call 2 Segment information 18 Equity / Solvency 49 Investment portfolio 58 Legal Settlement 63 General Information 68
  3. Main messages Good operating performance across most segments - negative exceptionals in UK 3Periodic financial Information I FY 16 results I 15 February 2017 *Consolidated entities only Insurance performance Group result Balance sheet Gross dividend Fortis settlement  Insurance net profit of EUR 821 mio (+9%) – Q4 at EUR 18 mio  Inflow @ 100% of EUR 31.7 bn (+6%) – Q4 at EUR 7.0 bn  Life Guaranteed margin at 93 bps* (vs.90 bps) – Q4 at 80 bps  Group combined ratio at 98.7%* (vs.96.9%) – Q4 at EUR 103.7%  Life Technical Liabilities at EUR 74.5 bn* (+1% vs. YE 2015)  Group net profit of EUR 127 mio – Q4 profit of EUR 9 mio  General Account net loss of EUR 694 mio as result of provision for Fortis settlement – Q4 loss of EUR 8 mio  Shareholders’ equity at EUR 9.7 bn or EUR 47.03 per share  UG/L at EUR 2.5 bn or EUR 12.03 per share  Insurance Solvency IIageas at 182%, Group ratio at 195%  Total Liquid Assets General Account at EUR 1.9 bn (vs.EUR 1.6 bn)  Proposal of 2.10 EUR/share – incl. 0.40 EUR related to cap gain HK  Hearing Amsterdam Court on 24 March 2017  Judgment on binding character expected by mid 2017
  4. 199 573 505 182 118 755 821 FY 15 FY 16 cap gain AICA Life Non-Life In EUR mio In EUR bn Non-Life combined ratio incl. 4.9 pp terrorism, weather & UK one-offs Inflows*: strong Life growth in Asia & Belgium In EUR bn Total Insurance: Headlines Good operating performance across most segments – UK result including one-off items 4Periodic financial Information I FY 16 results I 15 February 2017 Operating margin Guaranteed up on cap gains on Real Estate in BE Operating margin Unit-Linked down on divestment HK In bps avg technical liabilities In bps avg technical liabilities * incl. non-consolidated partnerships @ 100% In % NEP Net result: Q4 including EUR 137 mio exceptionals in UK & Asia Life Technical liabilities up – impact sale Hong Kong EUR 3.2 bn 147 81 (5) (63) 142 18 Q4 15 Q4 16 23.5 25.4 6.3 6.3 29.8 31.7 FY 15 FY 16 Life Non-Life 5.6 5.5 1.5 1.5 7.0 7.0 Q4 15 Q4 16 96.9 98.7 FY 15 FY 16 102.1 103.7 Q4 15 Q4 16 90 93 FY 15 FY 16 119 80 Q4 15 Q4 16 36 25 FY 15 FY 16 35 36 Q4 15 Q4 16 74.1 75.3 74.5 61.1 66.4 69.5 135.2 141.6 144.0 FY 15 9M 16 FY 16 conso non-conso
  5. 10/03/2010 I page 5 Overview of net realised capital gains* on investments Support of cap gains substantially lower in Asia 5Periodic financial Information I FY 16 results I 15 February 2017 * Net capital gains include capital gains, impairment & related changes in profit sharing, net of tax & @ ageas’s part – CEU JV’s not included EUR mio FY 15 FY 16 Q4 15 Q4 16 Life 75 76 41 (4) Comparable impact on FY basis Non-Life (1) 9 (4) (3) cap gains on RE in H1 2016 Total Belgium 75 85 37 (7) impairments in Q4 2016 Non-Life 9 10 2 0 Total UK 9 10 2 0 Life (7) (4) (4) 1 Non-Life 1 1 0 0 Downward equity movements Total CEU (6) (4) (4) 2 Life 107 (8) 37 (19) Exceptionally high level of Non-Life (1) 3 0 cap gains in 2015 Total Asia 107 (5) 37 (19) Equity impairments in Q4 2016 Life 175 64 73 (22) Non-Life 9 22 (2) (2) Total Ageas 183 86 71 (24)
  6. 456 188 391 197 (313) 188 624 270 654 309 737 329 755 338 821 423 2010 2011 2012 2013 2014 2015 2016 2017 6Periodic financial Information I FY 16 results I 15 February 2017 Proposed gross cash dividend of EUR 2.10 / share EUR 0.4/share related to sale Hong Kong – total 3.7 bn returned to shareholders since 2009 * calculation based on day before dividend declaration ** 45% pay-out ratio on insurance net result excluding UK exceptionals Dividend distributed during based on Net result of the year before ** since '09 gross dividend / share 0.80 0.80 0.80 1.20 1.40 1.55 1.65 1.70 9.90 additional dividend / share 0.40 0.40 pay-out ratio 41% 50% - 43% 47% 45% 45% 52% dividend yield* 2.9% 3.7% 4.7% 4.6% 4.4% 5.0% 4.9% 5.3% Paid dividend 188 197 188 270 309 329 338 423 2,242 Share buy-back executed 230 160 144 209 250 244 40 1,277 Capital reduction 223 223 Total returned to shareholders 188 427 348 637 518 579 582 463 3,743
  7. Belgium 268 Belgium 168 Belgium 294 Belgium 333 UK 23 UK 82 UK 64 UK 50 UK 47 CEU 7 CEU 36 CEU 150 CEU 53 CEU 19 Asia 12 Asia 52 Asia 106 Asia 43 Asia 89 42 438 488 440 487 2012 2013 2014 2015 2016 7 Disciplined cash upstream from operating companies Consistent average upstream of ≈ EUR 450 mio per annum since Vision 2015  Belgium main contributor of cash  Upstream covering dividend & holding costs on FY basis  On top of these amounts ≈ EUR 430 mio upstream linked to capital optimization in 2013 & 2014 In EUR mio Biggest part of upstream done in H1 Italy 10 9 Malaysia 17 Thailand 11 China 61 Upstream during based on net result of the year before Periodic financial Information I FY 16 results I 15 February 2017 Luxembourg * internal loan granted * *
  8. 3.8 4.2 1.9 1.9 5.7 6.1 FY 15 FY 16 Life Non-Life 99 55 21 26 120 82 Q4 15 Q4 16 In bps avg technical liabilities In bps avg technical liabilitiesIn % NEP 8Periodic financial Information I FY 16 results I 15 February 2017 In EUR mio In EUR bn In EUR bn 281 288 103 102 384 391 FY 15 FY 16 Life Non-Life 1.1 1.0 0.4 0.4 1.5 1.5 Q4 15 Q4 16 56.3 59.8 59.0 FY 15 9M 16 FY 16 86 86 FY 15 FY 16 94.7 96.0 FY 15 FY 16 96.2 92.8 Q4 15 Q4 16 27 64 Q4 15 Q4 16 32 31 FY 15 FY 16 131 70 Q4 15 Q4 16 Belgium : Headlines Net profit up despite adverse impact terrorism & weather events Net result slightly up - Q4 lower on less realised capital gains Inflows: growth driven by Life short term investment products - levelled off in Q4 Life Technical liabilities up 5% Non-Life combined ratio 93.9% when excluding terrorism - excellent in Q4 Operating margin Guaranteed: cap gains spread differently over quarters Operating margin Unit-Linked almost stable
  9. 102.1 106.0 FY 15 FY 16 In EUR mio 9Periodic financial Information I FY 16 results I 15 February 2017 In % of NEPIn EUR bn * incl. non-consolidated partnerships @ 100% 30 (56) FY 15 FY 16 (35) (110) Q4 15 Q4 16 112.9 126.3 Q4 15 Q4 16 2.5 2.2 FY 15 FY 16 0.6 0.5 Q4 15 Q4 16 United Kingdom: Headlines Net profit impacted by exceptional items combined Net result impacted by exceptional items (EUR 113 mio) Inflows* up 1% at constant FX driven predominantly by renewals in Motor Non-Life combined ratio impacted by exceptional items (6.6 pp) Estimated additional impact Ogden rate review on net result In EUR mio  Closure of the Glasgow office  EUR 27 mio provision for costs  related to ending of lease, redundancy & retention  Special Risks  EUR 31 mio  underwriting deterioration & prudent reserving  contract terminated early 2016  Ogden rate review  EUR 55 mio reserves strengthening in anticipation  current discount rate from 2.5% to 1% Exceptional items mainly in Q4 48 112 0.0% (1.0%)
  10. Both Life & Non-Life results improving – very strong Q4 In EUR mio In EUR bn Excellent combined ratio - slightly up on shifting product mix Inflows* up 5% on incl. Ageas Seguros & increased Non-Life importance In EUR bn Continental Europe: Headlines Strong full year & excellent fourth quarter Operating margin Guaranteed up on higher investment & net U/W margin 10Periodic financial Information I FY 16 results I 15 February 2017 Life Technical liabilities up on inclusion Ageas Seguros Operating margin Unit-Linked stable In % NEP * incl. non-consolidated partnerships @ 100% 33 49 37 41 70 90 FY 15 FY 16 Life Non-Life 3 16 4 15 7 30 Q4 15 Q4 16 4.1 4.1 1.0 1.3 5.2 5.4 FY 15 FY 16 Life Non-Life 1.0 1.0 0.3 0.4 1.3 1.4 Q4 15 Q4 16 14.6 15.5 15.5 18.8 19.6 20.0 33.4 35.1 35.5 FY 15 9M 16 FY 16 conso non-conso 85.4 88.7 FY 15 FY 16 83.5 83.7 Q4 15 Q4 16 88 121 FY 15 FY 16 50 136 Q4 15 Q4 16 7 7 FY 15 FY 16 10 8 Q4 15 Q4 16 In bps avg technical liabilities In bps avg technical liabilities
  11. Net result incl. cap gain Hong Kong – Q4: EUR 57 mio lower cap gains In EUR mio In EUR bn Non-Life combined ratio: driven by positive developments in Malaysia Inflows* up 14% @ constant FX - strong growth in China & Thailand Life Technical liabilities up 17% in JV’s In EUR bn Asia: Headlines Strong result driven by China & Thailand – supported by cap gain from divestment Hong Kong 11Periodic financial Information I FY 16 results I 15 February 2017 In EUR mio Result non-conso: strong in Thailand, China & NL Malaysia – lower cap gains In % NEP * incl. non-consolidated partnerships @ 100% 199 259 168 13 27 272 394 FY 15 FY 16 cap gain AICA Life Non-Life 15.6 17.1 0.9 0.9 16.5 18.0 FY 15 FY 16 Life Non-Life 3.4 3.5 0.2 0.2 3.6 3.7 Q4 15 Q4 16 45 10 6 6 51 17 Q4 15 Q4 16 3.2 42.3 46.8 49.5 45.5 46.8 49.5 FY 15 9M 16 FY 16 conso non-conso 235 183 13 27 248 210 FY 15 FY 16 Life Non-Life 86.9 86.4 Q4 15 Q4 16 91.1 85.1 FY 15 FY 16 47 19 6 6 53 25 Q4 15 Q4 16
  12. In EUR mio 12Periodic financial Information I FY 16 results I 15 February 2017 In % NEPIn EUR mio Intreas: Headlines Internal Non-Life reinsurance company established in July 2015 Net result Inflows Combined ratio 0 0 3 FY 15 FY 16 0 (1) Q4 15 Q4 16 41 FY 15 FY 16 9 Q4 15 Q4 16 86.1 FY 15 FY 16 334.4 Q4 15 Q4 16 0 0 0
  13. Result Q4 lower on revaluation RPN(i) In EUR mio Accounting value of remaining legacies General Account: Headlines Impacted by cap gain on sale of Hong Kong, Fortis settlement & revaluation RPN(i) liability 13Periodic financial Information I FY 16 results I 15 February 2017 Total liquid assets up on sale HK – EUR 0.8 bn ring-fenced for settlement In EUR mio Impact on P&L from RPN(i) Staff & Operating expenses up on one- offs (legal settlement & HR related) In EUR mio In EUR bn In EUR mio In EUR mio Accounting value on AG Insurance put option: up driven by higher multiples 15 (694) FY 15 FY 16 29 (8) Q4 15 Q4 16 1.3 1.8 1.8 0.3 0.2 0.21.6 2.0 1.9 FY 15 9M 16 FY 16 net cash liquid assets (402) (295) (275) 41 41 42 (133) (1,019) (1,024) FY 15 9M 16 FY 16 RPN(i) RPI Settlement (1,064) (1,083) (1,266) FY 15 9M 16 FY 16 17 32 53 63 70 95 FY 15 FY 16 Staff & Intercompany Operating 4 9 15 14 19 23 Q4 15 Q4 16 65 83 FY 15 FY 16 43 20 Q4 15 Q4 16
  14. 14Periodic financial Information I FY 16 results I 15 February 2017 Shareholders’ equity at EUR 9.7 bn - UG/L of EUR 12.03/share Down on legal settlement, financial market, put option & return to shareholders In EUR mio 7,095 6,554 2,952 2,498 1,330 604 821 (694) (484) (338) (244) (289) (430) (57) (4) EUR 53.59 EUR 47.03 11,376 9,656 FY 15 Result Insurance Result Gen Acc Change UG/L Dividend Treasury Shares Reval AG put option Forex IAS 19 Other FY 16 Insurance UCG/L Insurance UCG/L Shareholders’ equity per segment Shareholders’ equity per share FY 15 FY 16 FY 15 FY 16 Belgium 4,932 ► 4,683 Asia 3,009 ► 2,004 UK 1,129 ► 911 Reinsurance 104 Continental Europe 977 ► 1,350 Insurance 10,047 ► 9,052 General Account 1,330 ► 604
  15. 2.9 2.8 0.8 0.7 0.7 0.9 0.3 0.0 (0.3) (0.3) 4.4 4.2 0.0 0.1 4.4 4.2 0.7 1.6 6.9 6.9 1.1 0.8 0.9 1.2 0.6 0.1 (1.5)(1.5) 8.0 7.6 1.4 0.7 9.4 8.3 1.8 4.3 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 15Periodic financial Information I FY 16 results I 15 February 2017 Solvency IIageas Impact from exceptional items in UK compensated by Belgium & CEU Solvency IIageas in % In EUR bn Own Funds SCR Non EU Non-controlled participations*  Insurance ratio remains stable  Group ratio influenced by legal settlement & increasing put option liability  Expected dividend deducted 242% 244% 130% 120% 131% 127% 179% - - 278% 182% 182% 212% 195% 253% 264% Belgium UK CEU Asia Reins. Diversification Insurance GA Group Non-transferable * Based on local solvency requirements
  16. 1. 2016 was remarkable & good year for Ageas & last week’s news on UK did not change that 2. Settlement agreement big milestone 3. Further structural improvement of earnings in most segments 4. Proposed gross dividend as a sign of comfort with respect to the financial health of Ageas
  17. Table of contents Slides used during analyst call 2 Segment information 18 Equity / Solvency 49 Investment portfolio 58 Legal Settlement 63 General Information 68
  18. Non-Life combined ratio – 4.9 pp exceptional items Solvency II ageas – comfortably above 175% Ambition 2018 targets Reaching 4 targets out of 6 19Periodic financial Information I FY 16 results I 15 February 2017 Operating margin Guaranteed above target range Operating margin Unit-Linked far below target range * Calculated on insurance net result excluding UK exceptionals – 52% pay-out ratio on total Insurance result ROE – ROE excl Hong Kong @ 9.6% Proposed gross dividend in line with promised pay-out ratio* 11% 12% 11% - 13% 2015 2016 target 96.9 98.7 97 % 2015 2016 target 90 93 85 - 90 bps 2015 2016 target 45% 45% 40% - 50% 2015 2016 target 36 25 40 - 45 bps 2015 2016 target 182% 181% 175% 2015 2016 target
  19. Periodic financial Information I FY 16 results I 15 February 2017 20 Key financials In EUR mio FY 15 FY16 Q4 15 Q4 16 Gross inflows 29,792 31,654 6% 7,023 6,962 (1%) Net result Insurance 755 821 9% 142 18 (87%) By segment: - Belgium 384 391 2% 120 82 (32%) - UK 30 (56) (290%) (35) (110) 213% - Continental Europe 70 90 28% 7 30 330% - Asia 272 394 45% 50 17 (67%) - Reinsurance 0 3 0 (1) By type: - Life 573 704 23% 147 81 (45%) - Non-Life 182 118 (36%) (5) (63) 1164% Net result General Account 15 (694) 29 (8) (129%) Net result Ageas 770 127 171 9 (95%) Earnings per share (in EUR) 3.57 0.61 Life Operating Margin Guaranteed (in bps) 90 93 119 80 Life Operating Margin Unit-Linked (in bps) 36 25 35 36 Combined ratio (in %) 96.9 98.7 102.1 103.7 FY 15 FY16 Shareholders' equity 11,376 9,656 (15%) Net equity per share (in EUR) 53.59 47.03 Insurance ROE excl.UG/L 11.0% 12.0% Insurance Solvency IIageas ratio 182% 182% For a definition see Lexicon in annex to the press release
  20. 199 573 505 182 118 755 821 FY 15 FY 16 cap gain AICA Life Non-Life In EUR mio In EUR bn Non-Life combined ratio incl. 4.9 pp terrorism, weather & UK one-offs Inflows*: strong Life growth in Asia & Belgium In EUR bn Total Insurance: Headlines Good operating performance across most segments – UK result including one-off items 21Periodic financial Information I FY 16 results I 15 February 2017 Operating margin Guaranteed up on cap gains on Real Estate in BE Operating margin Unit-Linked down on divestment HK In bps avg technical liabilities In bps avg technical liabilities * incl. non-consolidated partnerships @ 100% In % NEP Net result: Q4 including EUR 137 mio exceptionals in UK & Asia Life Technical liabilities up – impact sale Hong Kong EUR 3.2 bn 147 81 (5) (63) 142 18 Q4 15 Q4 16 23.5 25.4 6.3 6.3 29.8 31.7 FY 15 FY 16 Life Non-Life 5.6 5.5 1.5 1.5 7.0 7.0 Q4 15 Q4 16 96.9 98.7 FY 15 FY 16 102.1 103.7 Q4 15 Q4 16 90 93 FY 15 FY 16 119 80 Q4 15 Q4 16 36 25 FY 15 FY 16 35 36 Q4 15 Q4 16 74.1 75.3 74.5 61.1 66.4 69.5 135.2 141.6 144.0 FY 15 9M 16 FY 16 conso non-conso
  21. Inflows @ 100% Growth driven by Asian & Belgian Life & inclusion Ageas Seguros – 4% negative FX 22Periodic financial Information I FY 16 results I 15 February 2017 EUR mio FY 15 FY16 FY 15 FY16 FY 15 FY16 Belgium 75% 3,799 4,182 10% 1,881 1,883 0% 5,679 6,065 7% United Kingdom - 2,457 2,203 (10%) 2,457 2,203 (10%) Consolidated entities 100% - 1,905 1,720 (10%) 1,905 1,720 (10%) Non-consolidated JV's 552 483 (12%) 552 483 (12%)0 0 Continental Europe 4,109 4,122 0% 1,048 1,307 25% 5,157 5,429 5% Consolidated entities 2,013 1,903 (5%) 512 740 44% 2,526 2,643 5% Portugal 51% - 100% 1,533 1,497 (2%) 293 513 75% 1,826 2,010 10% France 100% 480 406 (15%) 480 406 (15%) Italy 50% 219 227 3% 219 227 3% Non-consolidated JV's 2,096 2,219 6% 536 567 6% 2,632 2,786 6% Turkey 36% 536 567 6% 536 567 6% Luxembourg 33% 2,096 2,219 6% 2,096 2,219 6% Asia 15,585 17,064 9% 913 893 (2%) 16,498 17,957 9% Consolidated entities 100% 557 183 (67%) 557 183 (67%) Non-consolidated JV's 15,028 16,881 12% 913 893 (2%) 15,941 17,774 11% Malaysia 31% 571 587 3% 615 575 (7%) 1,186 1,162 (2%) Thailand 31%-15% 2,311 2,485 8% 298 318 7% 2,609 2,803 7% China 25% 11,966 13,611 14% 11,966 13,611 14% Philippines 50% 0 5 0 5 Vietnam 32% 0 0 0 0 India 26% 180 193 7% 180 193 7% Insurance Ageas 23,493 25,368 8% 6,299 6,286 (0%) 29,792 31,654 6%#DIV/0! ###### ###### Consolidated entities 6,369 6,269 (2%) 4,298 4,342 1% 10,667 10,611 (1%) Non-consolidated JV's 17,124 19,100 12% 2,001 1,943 (3%) 19,125 21,043 10% Reinsurance 0 41 0 41 Life Non-Life Total
  22. Inflows @ Ageas’s part Strong growth in Asian JV’s & Guaranteed Life in Belgium In EUR mio 23Periodic financial Information I FY 16 results I 15 February 2017 2,849 3,137 1,961 1,953 4,474 4,574 9,283 9,663 0 1,410 1,412 2,181 1,962 596 831 235 225 4,422 4,430 7% (10%) 9% 2% 3% 4,259 4,549 2,556 2,783 4,708 4,799 13,705 14,093 0 41 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16  Up 7% @ constant FX  UK up 2% @ constant FX - Asia: up 7% @ constant FX  Belgium: sales Savings products up in H1 – growth stopped in Q4  CEU: Ageas Seguros contributing EUR 89 mio in Life / EUR 191 mio in Non-Life Non-Life Life Belgium UK CEU Asia Insurance Reins.
  23. Insurance net result Hit by one-off charges in UK 24Periodic financial Information I FY 16 results I 15 February 2017  BE: Solid Life & Non-Life performance - net cap gains up EUR 10 mio, mainly RE – EUR 47 mio negative from terrorism & weather  UK: EUR 113 mio one-off charges for restructuring & reserves strengthening  CEU: Good operating performance - transformation plan Seguros on track  Asia: Improved performance mainly in China & Thailand - Hong Kong & equity impairments vs. exceptional investment result in 2015 Non-Life Life Belgium UK CEU Asia Reins. Insurance In EUR mio 281 288 33 49 259 367 573 704 103 102 37 41 13 27 182 118 384 391 30 (56) 70 90 272 394 0 3 755 821 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16
  24. 25Periodic financial Information I FY 16 results I 15 February 2017 Insurance Combined ratio Combined ratio hit by terrorism, weather & reserves strengthening in UK Combined ratio  Brussels terrorism events impacting for 0.9 pp - mainly in Other lines and Accident & Health  Weather events in Belgium & UK increasing COR with 1.7 pp (vs. 1.8 pp in 2015)  Provision strengthening for Special Risks & Ogden in UK impacting for 2.3 pp Q4 Combined ratio  Increase on one-off charges in UK (8.2 pp) somewhat mitigated by excellent combined ratio in BE (92.8%) & CEU (83.7%) Claims ratio  CY claims ratio at 69.4% (vs. 68.1%) – 3.9 pp impact from exceptional items  PY claims ratio flattening out over the year – 1 pp impact Ogden Expense ratio  Down on commissions in UK Net earned premium (In EUR mio) In % Net earned premium 73.2 69.0 68.1 64.3 64.4 62.2 64.6 68.2 69.4 32.8 31.1 31.0 34.0 35.2 34.7 34.1 33.9 34.3 106.0 100.1 99.1 98.3 99.6 96.9 98.7 102.1 103.7 (3.7) (3.5) (3.1) (3.8) (4.0) (5.9) (4.8) (3.5) (0.8) 2010 2011 2012 2013 2014 2015 2016 Q4 15 Q4 16 claims ratio expense ratio PY claims ratio 2,858 3,507 4,178 3,749 3,843 4,038 4,112 1,027 1,034
  25. 42.9 67.2 66.5 62.4 71.2 57.9 60.4 41.2 44.8 44.9 45.5 50.6 46.4 44.4 84.1 112.0 111.4 107.9 121.8 104.3 104.8 2010 2011 2012 2013 2014 2015 2016 75.0 61.9 55.6 51.5 51.5 50.4 50.5 43.2 41.5 41.6 44.0 44.6 41.6 42.7 118.2 103.4 97.2 95.5 96.1 92.0 93.2 2010 2011 2012 2013 2014 2015 2016 74.3 71.9 70.5 70.0 67.3 65.4 67.5 24.8 25.0 25.5 25.6 27.0 28.3 27.2 99.1 96.9 96.0 95.6 94.3 93.7 94.7 2010 2011 2012 2013 2014 2015 2016 78.4 72.0 73.6 69.8 69.6 69.1 72.6 29.0 25.3 25.4 29.3 29.7 30.5 29.8 107.4 97.3 99.0 99.1 99.3 99.6 102.4 2010 2011 2012 2013 2014 2015 2016 Insurance Combined ratio per product line Exceptional items impacting COR 26Periodic financial Information I FY 16 results I 15 February 2017 NEP 714 736 763 813 813 811 838 NEP 1,134 1,571 2,058 1,557 1,616 1,724 1,790 NEP 750 892 1,007 986 1,029 1,078 1,067 NEP 261 308 349 394 385 424 418 Motor: improvement in CEU – 3.0 pp Ogden in UKAccident & Health: 2.0 pp terrorism (Worker’s Comp.) Other: 4.0 pp terrorism BE & 9.4 pp impact UKHousehold: 6.8 pp impact weather events in BE & UK
  26. In bps Avg techn. liabilities Insurance Life operating margin per product line Margins in Guaranteed above target range Guaranteed: driven by investment margin Unit-linked: decrease driven by Belgium  Expense & other margin down on divestment of HK Investment margin : timing difference in realisation cap gains in Belgium impacting quarterly comparison  Underwriting higher thanks to protection business Portugal  Expense & other margin down in Belgium 27Periodic financial Information I FY 16 results I 15 February 2017 Avg techn liabilities (In EUR bn) 56.6 56.8 61.9 61.1 62.4 61.1 62.4 Avg techn liabilities (In EUR bn) 12.2 12.4 12.9 13.0 12.0 13.0 12.0 44 43 38 33 41 34 43 87 83 90 80 88 108 74 (33) (31) (39) (23) (36) (23) (37) 99 96 89 90 93 119 80 2012 2013 2014 2015 2016 Q4 15 Q4 16 11 13 12 17 4 19 6 1 (2) 2 1 2 2 37 18 6 18 19 14 30 48 28 20 36 25 35 36 2012 2013 2014 2015 2016 Q4 15 Q4 16 Operating margin Expense & other m. Investment m. Underwriting m.
  27. 3.8 4.2 1.9 1.9 5.7 6.1 FY 15 FY 16 Life Non-Life 99 55 21 26 120 82 Q4 15 Q4 16 In bps avg technical liabilities In bps avg technical liabilitiesIn % NEP 28Periodic financial Information I FY 16 results I 15 February 2017 In EUR mio In EUR bn In EUR bn 281 288 103 102 384 391 FY 15 FY 16 Life Non-Life 1.1 1.0 0.4 0.4 1.5 1.5 Q4 15 Q4 16 56.3 59.8 59.0 FY 15 9M 16 FY 16 86 86 FY 15 FY 16 94.7 96.0 FY 15 FY 16 96.2 92.8 Q4 15 Q4 16 27 64 Q4 15 Q4 16 32 31 FY 15 FY 16 131 70 Q4 15 Q4 16 Belgium : Headlines Net profit up despite adverse impact terrorism & weather events Net result slightly up - Q4 lower on less realised capital gains Inflows: growth driven by Life short term investment products - levelled off in Q4 Life Technical liabilities up 5% Non-Life combined ratio 93.9% when excluding terrorism - excellent in Q4 Operating margin Guaranteed: cap gains spread differently over quarters Operating margin Unit-Linked almost stable
  28. 491 479 576 578 625 633 189 194 1,881 1,883 FY 15 FY 16 3,308 3,779 491 404 +10% 3,799 4,182 FY 15 FY 16 Life In EUR mio Non-Life In EUR mio 29Periodic financial Information I FY 16 results I 15 February 2017 Unit-Linked Guaranteed Other Household Accident & Health Motor Belgium: Inflows@ 100% Guaranteed Individual Life: Strong growth driven by Life investment products Guaranteed  Strong growth (+14%) attributable to short term investment products thanks to attractive guarantee in comparison with alternative savings products available in the market & despite three consecutive lowering of guaranteed rate (1%  0.75%  0.50% 0.25 – last lowering as from 1 November 2017))  Growth slowed down in Q4  Group Life Inflows remained stable at EUR 1.1 billion Unit-linked  Further decrease in Individual Unit-linked (-18%) due to a lower appetite for open funds Technical liabilities  Up 5% vs. FY 15 to EUR 59.0 bn mainly as a consequence of lower interest rates compared to last year  Up 2.4% when excluding shadow accounting Household, Motor, Other stable Accident & Health  Pruning actions in Workers’ Compensation drive inflows slightly lower
  29. 30Periodic financial Information I FY 16 results I 15 February 2017 Net earned premium (in EUR mio) In % Net earned premium Belgium: Combined ratio Solid operating performance with excellent Q4 combined ratio at 92.8% Combined ratio  Impacted by  terrorism events of 22 March 2016 (2.1 pp)  adverse weather events (3.2 pp) Q4 Combined ratio  Excellent ratio driven by solid performance of several product lines Claims ratio  CY ratio (66.5% vs. 64.1%) - strongly impacted by terrorism & adverse weather events. Barring this impact, CY claims ratio would be lower than last year @ 61.2%.  PY ratio: in line with last year after several years of improving reserving adequacy– high level of H1 PY flattened over the year Expense ratio flat 68.7 64.3 62.7 63.2 63.5 56.9 58.3 58.0 56.2 36.4 36.8 36.8 36.7 37.7 37.8 37.7 38.2 36.6 105.1 101.1 99.5 99.9 101.2 94.7 96.0 96.2 92.8 (6.6) (7.3) (4.5) (3.6) (3.4) (7.2) (8.2) (2.8) (5.7) 2010 2011 2012 2013 2014 2015 2016 Q4 15 Q4 16 claims ratio expense ratio PY claims ratio 1,541 1,601 1,698 1,785 1,815 1,832 1,836 459 462
  30. 31Periodic financial Information I FY 16 results I 15 February 2017 Belgium: Combined ratio per product line Strong impact of the terrorism & adverse weather events Accident & Health: strong result, despite impact terrorism (3.5 pp - mostly in Workers’ Comp.) Motor: somewhat higher frequency & average claims cost Household: 9.9 pp impact terrorism & weather – good Q4 Other: 8.8 pp terrorism impact - mostly on TPL 75.8 73.8 73.0 73.7 70.1 70.4 70.0 21.9 23.8 24.0 23.8 25.4 27.6 27.6 97.7 97.6 97.0 97.5 95.5 98.0 97.6 2010 2011 2012 2013 2014 2015 2016 NEP 451 451 480 507 504 484 472 NEP 498 525 540 552 562 568 570 71.0 58.9 64.7 64.7 62.6 56.2 59.7 35.7 35.3 35.8 36.3 37.2 36.4 36.4 106.7 94.2 100.5 101.0 99.8 92.6 96.1 2010 2011 2012 2013 2014 2015 2016 NEP 463 484 530 564 579 595 605 75.6 63.0 50.5 51.4 51.7 43.9 47.8 47.1 46.9 46.2 45.6 45.7 45.2 44.8 122.7 109.9 96.7 97.0 97.4 89.1 92.6 2010 2011 2012 2013 2014 2015 2016 10.4 58.2 65.9 66.1 87.5 65.8 58.3 50.9 49.5 48.1 47.2 47.6 45.0 44.6 61.3 107.7 114.0 113.3 135.1 110.8 102.9 2010 2011 2012 2013 2014 2015 2016 NEP 129 142 149 162 170 185 190
  31. 32Periodic financial Information I FY 16 results I 15 February 2017 Belgium Life operating margin per product line Guaranteed: operating margin reaching target  Operating result at EUR 418 mio, up from EUR 413 mio  Investment margin higher cap gains in RE, especially in H1  Sum of underwriting and expense & other margin relatively stable Unit-linked: stable  Operating result down from EUR 20 mio to EUR 19 mio – Q4 driven by improving risk & expense result In bps Avg techn. liabilities 4 4 (2) 1 0 0 17 44 38 32 31 31 24 47 47 41 30 32 31 27 64 2012 2013 2014 2015 2016 Q4 15 Q4 16 Operating margin Investment m. Expense & other m. Underwriting m. 32 32 30 25 29 3 30 93 88 95 88 91 127 72 (29) (31) (38) (27) (34) (21) (32) 96 89 87 86 86 131 70 2012 2013 2014 2015 2016 Q4 15 Q4 16 Avg techn liabilities (In EUR bn) 5.3 5.5 5.8 6.0 6.1 6.0 6.1 Avg techn liabilities (In EUR bn) 47.4 47.6 51.8 50.3 52.9 50.3 52.9
  32. 33 Margin evolution Assets & Liabilities Belgium Yield & guaranteed rate on back book down at the same pace Life Back book FY 13 FY 14 FY 15 FY 16 Guaranteed interest rate 2.80% 2.71% 2.63% 2.49% Fixed income yield 3.97% 3.84% 3.71% 3.45%* Liabilities Guaranteed (EUR bn) 47.6 51.8 50.3 52.9 FY 14 FY 15 FY 16 Fixed income yield 2.89% 2.11% 1.71% Reinvested amount (EUR bn) 4.6 4.2 4.5 New money Life & Non-Life Periodic financial Information I FY 16 results I 15 February 2017 * Total fixed income yield figure are as at end of August 2016  Newly invested money mostly corporate bonds, government related loans, mortgages & infrastructure loans  >95% investment grade quality Guaranteed retail Life:  Yield lowered from 1% to 0.75% as from 1 April 2016  Yield lowered to 0.5% as from 1 August 2016  Yield further lowered to 0.25% as from 1 November 2016
  33. 34 Margin evolution Assets & Liabilities Belgium Evolution of the margin on the back book since 2013 Periodic financial Information I FY 16 results I 15 February 2017 2,49% 3,45% 1,50% 2,00% 2,50% 3,00% 3,50% 4,00% 4,50% Q1 2013Q2 2013Q3 2013Q4 2013Q1 2014Q2 2014Q3 2014Q3 2014Q1 2015Q2 2015Q3 2015Q4 2015Q1 2016Q2 2016Q3 2016Q3 2016 Guaranteed interest rate Total fixed income yield
  34. 102.1 106.0 FY 15 FY 16 In EUR mio 35Periodic financial Information I FY 16 results I 15 February 2017 In % of NEPIn EUR bn * incl. non-consolidated partnerships @ 100% 30 (56) FY 15 FY 16 (35) (110) Q4 15 Q4 16 112.9 126.3 Q4 15 Q4 16 2.5 2.2 FY 15 FY 16 0.6 0.5 Q4 15 Q4 16 United Kingdom: Headlines Net profit impacted by exceptional items combined Net result impacted by exceptional items (EUR 113 mio) Inflows* up 1% at constant FX driven predominantly by renewals in Motor Non-Life combined ratio impacted by exceptional items (6.6 pp) Estimated additional impact Ogden rate review on net result In EUR mio  Closure of the Glasgow office  EUR 27 mio provision for costs  related to ending of lease, redundancy & retention  Special Risks  EUR 31 mio  underwriting deterioration & prudent reserving  contract terminated early 2016  Ogden rate review  EUR 55 mio reserves strengthening in anticipation  current discount rate from 2.5% to 1% Exceptional items mainly in Q4 48 112 0.0% (1.0%)
  35. 36Periodic financial Information I FY 16 results I 15 February 2017 * incl. non-consolidated partnerships @ 100% Non-Life In EUR mio Other Household Accident & Health Motor United Kingdom: Inflows@ 100% Inflows down 10%, impacted by adverse FX - up 1.2% at constant FX Non-Life  Up 1.2% @ constant FX, with growth in all products except Accident & Health  Motor up 4% @ constant FX driven by volume growth and strong retention in H2’16 in a hardening market  Household up 4% @ constant FX as a result of the positive impact of new deals announced earlier in the year  Other lines up 3% @ constant FX reflecting the contribution of new commercial insurance schemes achieved this year  Accident & Health down 42% @ constant FX due to the loss of 2 schemes71 37 1,645 1,493 499 452 242 221 -10% 2,457 2,203 FY 15 FY 16
  36. 37Periodic financial Information I FY 16 results I 15 February 2017 Net earned premium (In EUR mio) Restatement for deconsolidation of Tesco Underwriting since 2013. 2015 figures restated for consolidation Non-Life & Other In % Net earned premium United Kingdom: Combined ratio COR impacted by reserves strengthening Combined ratio  Impact adverse evolution Other lines (Special risks - 2.5 pp), Ogden impact (3.4 pp) & June weather (0.8 pp) vs. flood impact in 2015 (4.2 pp)  Combined ratio Tesco Underwriting 104.2% (vs. 104.4%) including 6 pp Ogden Q4 Combined ratio  Q4’16 impacted by Special risks (8.2 pp), Ogden reserving (14.1 pp) & higher average costs of large Motor claims vs. Q4 ’15 hit by floods (16.6 pp) & benefiting from very low quarterly expense ratio Claims ratio  CY ratio (74.8% vs. 73.7%) – 4.0 pp impact exceptional items  PY ratio: lower releases Other lines & Ogden in Motor (2.6 pp) Expense ratio  Expense ratio lower driven by efficiencies, reduced marketing spend & 2016 bonus provision release 81.5 74.6 73.3 65.6 66.3 69.3 74.5 83.4 94.3 28.0 25.3 26.5 32.2 33.5 32.8 31.5 29.5 32.0 109.5 99.9 99.8 97.8 99.8 102.1 106.0 112.9 126.3 (1.1) 0.1 (2.1) (4.0) (4.6) (4.4) (0.3) (2.1) 11.0 2010 2011 2012 2013 2014 2015 2016 Q4 15 Q4 16 claims ratio expense ratio PY claims ratio 948 1,524 2,083 1,562 1,613 1,751 1,598 450 382
  37. 38Periodic financial Information I FY 16 results I 15 February 2017 Restatement for deconsolidation of Tesco Underwriting since 2013. 2015 figures restated for consolidation Non-Life & Other United Kingdom: Combined ratio per product line Accident & Health driven by lower volumes & higher CY Motor: Ogden provisioning 5.3 pp Other: Special Risks deterioration & provisioning 21.1 pp 97.9 87.7 78.1 76.2 66.0 55.8 58.4 24.0 23.2 28.2 34.3 38.7 43.3 40.9 121.9 110.9 106.3 110.5 104.7 99.1 99.3 2010 2011 2012 2013 2014 2015 2016 82.9 79.2 77.2 71.9 74.6 75.8 81.2 23.3 19.5 21.3 25.0 25.1 27.2 25.6 106.2 98.7 98.5 96.9 99.7 103.0 106.8 2010 2011 2012 2013 2014 2015 2016 77.4 61.4 62.3 51.4 51.0 62.2 57.6 38.2 35.3 36.7 42.4 43.3 37.3 40.6 115.6 96.7 99.0 93.8 94.3 99.5 98.2 2010 2011 2012 2013 2014 2015 2016 75.1 71.6 67.7 59.8 56.0 55.3 73.7 30.4 39.3 42.1 44.4 54.3 48.6 44.9 105.5 110.9 109.8 104.2 110.3 103.9 118.6 2010 2011 2012 2013 2014 2015 2016 NEP 58 65 57 79 71 72 39 NEP 532 949 1,420 907 958 1,062 1,014 NEP 248 366 434 374 399 413 361 NEP 110 143 173 202 185 204 185 Household: Favourable weather vs. 2015, offset by escape of water & fire
  38. Both Life & Non-Life results improving – very strong Q4 In EUR mio In EUR bn Excellent combined ratio - slightly up on shifting product mix Inflows* up 5% on incl. Ageas Seguros & increased Non-Life importance In EUR bn Continental Europe: Headlines Strong full year & excellent fourth quarter Operating margin Guaranteed up on higher investment & net U/W margin 39Periodic financial Information I FY 16 results I 15 February 2017 Life Technical liabilities up on inclusion Ageas Seguros Operating margin Unit-Linked stable In % NEP * incl. non-consolidated partnerships @ 100% 33 49 37 41 70 90 FY 15 FY 16 Life Non-Life 3 16 4 15 7 30 Q4 15 Q4 16 4.1 4.1 1.0 1.3 5.2 5.4 FY 15 FY 16 Life Non-Life 1.0 1.0 0.3 0.4 1.3 1.4 Q4 15 Q4 16 14.6 15.5 15.5 18.8 19.6 20.0 33.4 35.1 35.5 FY 15 9M 16 FY 16 conso non-conso 85.4 88.7 FY 15 FY 16 83.5 83.7 Q4 15 Q4 16 88 121 FY 15 FY 16 50 136 Q4 15 Q4 16 7 7 FY 15 FY 16 10 8 Q4 15 Q4 16 In bps avg technical liabilities In bps avg technical liabilities
  39. 2,085 2,282 2,024 1,840 +0% 4,109 4,122 FY 15 FY 16 348 417 289 473 221 276 191 141 +25% 1,048 1,307 FY 15 FY 16 Life In EUR mio Non-Life In EUR mio Continental Europe: Inflows @ 100% Higher sales in Non-Life & stable in Life 40Periodic financial Information I FY 16 results I 15 February 2017 Unit-Linked Guaranteed Other Household Accident & Health Motor * incl. non-consolidated partnerships @ 100% Life  Inflows, including non-controlling interests @ 100% & Ageas Seguros, remained stable  Consolidated inflows down 5%  Portugal: down 2% in a market decreasing by more than 25%. As anticipated lower guaranteed sales due to continued low interest rate environment, partially offset by a boost in Unit-Linked & inclusion of Ageas Seguros (EUR 89 mio)  France: down 15% due to decision to sell less guaranteed business & last year’s level of single premium being exceptionally high  Luxembourg: up 6% benefiting from strong sales to High-Net-Worth customers Technical liabilities  Consolidated at EUR 15.5 bn, up 6% - increase mainly related to inclusion of Ageas Seguros  Including non-consolidated JVs @ 100%: at EUR 35.5 bn, up 6% Non-Life  Inflows consolidated entities up 44% driven by an excellent performance in Portugal strongly outperforming the market & inclusion of Ageas Seguros (EUR 191 mio)  Turkey up 17% @ constant FX – strong growth in Motor (both Own Damage & Third Partly Liability)
  40. 41Periodic financial Information I FY 16 results I 15 February 2017 Continental Europe: Combined ratio Excellent combined ratio well below group target Net earned premium (In EUR mio) * Scope: only consolidated companies In % Net earned premium* 71.0 66.4 63.6 63.7 61.3 55.9 58.6 49.8 51.0 30.3 30.3 29.8 30.0 30.8 29.5 30.1 33.7 32.7 101.3 96.7 93.4 93.7 92.1 85.4 88.7 83.5 83.7 1.9 (2.0) (2.5) (4.0) (4.3) (6.5) (6.5) (12.1) (13.0) 2010 2011 2012 2013 2014 2015 2016 Q4 15 Q4 16 claims ratio expense ratio PY claims ratio Combined ratio  Reflecting continued excellent operating performance with steady improvement in combined ratio since 2010  Slight increase vs. 2015 due to inclusion Ageas Seguros that is already showing an encouraging improvement although still in the middle of a transformation plan  Combined ratio Turkey at 98.1% (vs. 109.7%) with results improving in all major product lines Q4 combined ratio  Slight increase in claims ratio fully compensated by lower expenses Claims ratio  CY ratio at 65.1% (vs 62.4%) increase related to Ageas Seguros  PY ratio stable Expense ratio  Expense ratio increase in Italy related to business development & inclusion of Ageas Seguros 369 382 397 403 415 454 664 118 189
  41. Continental Europe: Combined ratio per product line Continued good claims experience in all product lines Motor: driven by positive run-off in ItalyAccident & Health: increase related to Workers’ Comp Household: very strong ratio despite events in Portugal (fire & storms) Other: very good claims ratio partly thanks to higher run-off 42Periodic financial Information I FY 16 results I 15 February 2017 64.2 63.5 63.3 59.7 61.9 58.8 64.9 31.6 27.8 28.2 26.6 26.7 25.2 25.1 95.8 91.3 91.5 86.3 88.6 84.0 90.0 2010 2011 2012 2013 2014 2015 2016 90.5 71.8 69.8 79.3 60.1 71.5 65.5 27.0 29.2 28.1 29.2 31.6 32.3 32.5 117.5 101.0 97.9 108.5 91.7 103.8 98.0 2010 2011 2012 2013 2014 2015 2016 53.5 53.7 51.8 53.5 54.0 36.1 42.3 27.7 34.2 33.5 38.8 40.3 35.9 38.0 81.2 87.9 85.3 92.3 94.3 72.0 80.3 2010 2011 2012 2013 2014 2015 2016 73.3 94.5 62.8 59.6 72.3 31.7 12.1 39.0 50.0 43.3 43.7 45.1 40.8 41.3 112.3 144.5 106.1 103.3 117.4 72.5 53.4 2010 2011 2012 2013 2014 2015 2016 NEP 205 220 226 227 238 255 328 NEP 104 97 99 99 96 94 202 NEP 39 42 44 48 51 70 91 NEP 21 23 28 29 30 35 43
  42. Continental Europe Life operating margin per product line Higher in Guaranteed & stable in Unit-Linked Guaranteed: increased due to higher investment & U/W margin Unit-linked: stable 43Periodic financial Information I FY 16 results I 15 February 2017  Expense & other margin remained stable compared to LY  Investment margin increasing in both France & Portugal  Underwriting margin higher thanks to overall strong claims performance in Portugal & inclusion of Ageas Seguros  Expenses & other margin improved due to higher technical liabilities In bps Avg techn. liabilities 118 106 95 100 110 10 118 69 68 77 59 76 25 89 (85) (83) (102) (71) (65) (77) (71) 102 91 70 88 121 50 136 2012 2013 2014 2015 2016 Q4 15 Q4 16 2 1 1 2 3 (5) 41 51 9 4 5 5 12 1 (5) 1 2 2 1 44 47 10 7 7 10 8 2012 2013 2014 2015 2016 Q4 15 Q4 16 Operating margin Investment m. Expense & other m. Underwriting m. Avg techn liabilities (In EUR bn) 7.8 7.7 8.3 8.5 9.6 8.5 9.6 Avg techn liabilities (In EUR bn) 6.4 6.3 6.2 6.1 5.9 6.1 5.9
  43. Net result incl. cap gain Hong Kong – Q4: EUR 52 mio lower cap gains In EUR mio In EUR bn Non-Life combined ratio: driven by positive developments in Malaysia Inflows* up 14% @ constant FX - strong growth in China & Thailand Life Technical liabilities up 17% in JV’s In EUR bn Asia: Headlines Strong result driven by China & Thailand – supported by cap gain from divestment Hong Kong 44Periodic financial Information I FY 16 results I 15 February 2017 In EUR mio Result non-conso: strong in Thailand, China & NL Malaysia – lower cap gains In % NEP * incl. non-consolidated partnerships @ 100% 199 259 168 13 27 272 394 FY 15 FY 16 cap gain AICA Life Non-Life 15.6 17.1 0.9 0.9 16.5 18.0 FY 15 FY 16 Life Non-Life 3.4 3.5 0.2 0.2 3.6 3.7 Q4 15 Q4 16 45 10 6 6 51 17 Q4 15 Q4 16 3.2 42.3 46.8 49.5 45.5 46.8 49.5 FY 15 9M 16 FY 16 conso non-conso 235 183 13 27 248 210 FY 15 FY 16 Life Non-Life 86.9 86.4 Q4 15 Q4 16 91.1 85.1 FY 15 FY 16 47 19 6 6 53 25 Q4 15 Q4 16
  44. Life Non-Life Asia: Inflow @ 100% Strong growth in new business & renewals especially in China & Thailand 45Periodic financial Information I FY 16 results I 15 February 2017 15,267 16,896 318 168 +9% 15,585 17,064 FY 15 FY 16 420 410 108 108 96 106 289 269 -2% 913 893 FY 15 FY 16 Unit-Linked Guaranteed Other Household Accident & Health Motor In EUR mio In EUR mio Life  New business premiums up 16% @ constant FX with EUR 3.8 bn single premium (+7%) & EUR 3.9 bn regular premium (+25%)  Renewal premiums up to EUR 9.5 bn (+15% @ constant FX) benefiting from prior year strong sales & continued good persistency  China +20% @ constant FX - new business premium up 23% with successful sales campaigns & increased number of agents (254K). Persistency ratio remains strong.  Malaysia +9% @ constant FX – change in product mix towards regular premium & good persistency has increased renewal – high sales of endowment products  Thailand +10% @ constant FX - good persistency resulted in higher renewal  India +12% @ constant FX - good performance in Banca regular premium – positive impact of demonetization cannot be excluded  Philippines reported good progress in Mortgage Reducing Term Assurance (MRTA) products  Hong Kong inflow until May 12th (closing of sale) amounted to EUR 183 mio  Vietnam: license obtained Non-Life  Malaysia -1% @ constant FX - mainly impacted by slowdown economy  Thailand +10% @ constant FX - mainly driven by Motor & Personal Accident
  45. Result Q4 lower on revaluation RPN(i) In EUR mio Accounting value of remaining legacies General Account: Headlines Impacted by cap gain on sale of Hong Kong, Fortis settlement & revaluation RPN(i) liability 46Periodic financial Information I FY 16 results I 15 February 2017 Total liquid assets up on sale HK – EUR 0.8 bn ring-fenced for settlement In EUR mio Impact on P&L from RPN(i) Staff & Operating expenses up on one- offs (legal settlement & HR related) In EUR mio In EUR bn In EUR mio In EUR mio Accounting value on AG Insurance put option: up driven by higher multiples 15 (694) FY 15 FY 16 29 (8) Q4 15 Q4 16 1.3 1.8 1.8 0.3 0.2 0.21.6 2.0 1.9 FY 15 9M 16 FY 16 net cash liquid assets (402) (295) (275) 41 41 42 (133) (1,019) (1,024) FY 15 9M 16 FY 16 RPN(i) RPI Settlement (1,064) (1,083) (1,266) FY 15 9M 16 FY 16 17 32 53 63 70 95 FY 15 FY 16 Staff & Intercompany Operating 4 9 15 14 19 23 Q4 15 Q4 16 65 83 FY 15 FY 16 43 20 Q4 15 Q4 16
  46. 47Periodic financial Information I FY 16 results I 15 February 2017 Total liquid assets General Account Proceeds sale Hong Kong, SBB, legal settlement & investments in Europe & Asia In EUR mio  Proceeds of sale Hong Kong activities received on 12/05/16  Upstream from operating companies compensate for dividend & holding costs  2015 Share buy-back completed dd. 05/08/16 – Another EUR 40 mio cash-out related to 2016 SBB dd. 12/02/17  Cash-out in Asia & Europe related to various investments in developing business  EUR 0.8 bn ring-fenced for legal settlement 1,604 1,943 (339) (244) (250) (84) (379) (44) (110) 1,221 513 20 35 FY 15 sale HK Upstream Dividend Share buy-back Legal settlement Asia Europe CASHES Regional & HQ expenses Other FY 16 EUR 0.8 bn ring-fenced for legal settlement
  47. 48Periodic financial Information I FY 16 results I 15 February 2017 Main characteristics Hybrids Leverage optimized at holding level & at AG Insurance In EUR mio Ageas Ageasfinlux Fresh Ageas Hybrid Financing Hybrone Fixed-to- Floating Rate Callable Fixed Rate Reset Perpetual Subordinated Loans Fixed Rate Reset Dated Subordinated Notes CASHES % 3m EUR + 135 bps 5.125% 5.25% 6.75% 3.5% 3m EUR +200 bps Amount outstanding 1,250 95 450 550 USD 400 948 ISIN XS0147484074 XS0257650019 BE6261254013 BE6251340780 BE6277215545 BE0933899800 Call date Undated, strike 315.0 mandatory 472.5 Jun 16 Step up to 3M Euribor +200 bps Jun 24 Step up to 3M Euribor +413 bps Mar 19 Step up to 6yr USD swap + 533 bps June 2027 Step up after 12 years of 100bps Undated, strike 239.4, mandatory 359.1 Other On lent to AG Insurance Subscribed by Ageas & BNP Paribas Fortis Public issue Public issue Coupon served by FBB, trigger ACSM linked to Ageas dividend Market Price (31/12/16) 48.58 114.73 106.00 96.92 66.40 Fortis Bank (now BNP PF) AG Insurance (Belgium) Called 20/06/16
  48. Table of contents Slides used during analyst call 2 Segment information 18 Equity / Solvency 49 Investment portfolio 58 Legal Settlement 63 General Information 68
  49. 50Periodic financial Information I FY 16 results I 15 February 2017 Shareholders’ equity at EUR 9.7 bn - UG/L of EUR 12.03/share Down on legal settlement, financial market, put option & return to shareholders In EUR mio 7,095 6,554 2,952 2,498 1,330 604 821 (694) (484) (338) (244) (289) (430) (57) (4) EUR 53.59 EUR 47.03 11,376 9,656 FY 15 Result Insurance Result Gen Acc Change UG/L Dividend Treasury Shares Reval AG put option Forex IAS 19 Other FY 16 Insurance UCG/L Insurance UCG/L Shareholders’ equity per segment Shareholders’ equity per share FY 15 FY 16 FY 15 FY 16 Belgium 4,932 ► 4,683 Asia 3,009 ► 2,004 UK 1,129 ► 911 Reinsurance 104 Continental Europe 977 ► 1,350 Insurance 10,047 ► 9,052 General Account 1,330 ► 604
  50. 51 Tangible net equity High quality capital structure 10/03/2010 I page 51 EUR bn FY15 FY16 IFRS Shareholders' Equity 11.4 9.7 Unrealised gains real estate 0.5 0.5 Goodwill (0.8) (0.7) VOBA (Value of Business Acquired) (0.3) (0.1) DAC (Deferred Acquisition Cost) (0.9) (0.5) Other (0.4) (0.4) Goodwill, DAC, VOBA related to N-C interests 0.4 0.4 25% tax adjustment DAC, VOBA & Other 0.3 0.2 IFRS Tangible net equity 10.2 9.0 IFRS Tangible net equity/ IFRS Shareholder's Equity 90% 93% Periodic financial Information I FY 16 results I 15 February 2017
  51. 2.9 2.8 0.8 0.7 0.7 0.9 0.3 0.0 (0.3) (0.3) 4.4 4.2 0.0 0.1 4.4 4.2 0.7 1.6 6.9 6.9 1.1 0.8 0.9 1.2 0.6 0.1 (1.5)(1.5) 8.0 7.6 1.4 0.7 9.4 8.3 1.8 4.3 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 Periodic financial Information I FY 16 results I 15 February 2017 Solvency IIageas Impact from exceptional items in UK compensated by Belgium & CEU Solvency IIageas in % In EUR bn Own Funds SCR Non EU Non-controlled participations* 52  Insurance ratio remains stable  Group ratio influenced by legal settlement & increasing put option liability  Expected dividend deducted 242% 244% 130% 120% 131% 127% 179% - - 278% 182% 182% 212% 195% 253% 264% Belgium UK CEU Asia Reins. Diversification Insurance GA Group Non-transferable * Based on local solvency requirements
  52. 53 Ageas Group Solvency IIageas Main elements driving movement in Solvency ratio Periodic financial Information I FY 16 results I 15 February 2017 Impact on Solvency IIageas* FY ’15  FY ’16 212%  195% 9M ’16  FY ’16 199%  195% Model refinements Mainly implementation internal model Real Estate +13 pp +0 pp Capital movements Hong Kong , Portugal, investments in Asia, SBB & Hybrone +9 pp -1 pp UK exceptionals -3 pp -3 pp Legal settlement -20 pp +0 pp Expected dividend -10 pp -1 pp Reval put option -5 pp -4 pp Market movements & other -1 pp +5 pp * Estimated impact of the movement, including secondary impact, diversification & non-transferable
  53. 54 Ageas Insurance Solvency sensitivities Providing more granularity on spread sensitivity to allow more accurate assessment Periodic financial Information I FY 16 results I 15 February 2017 As per 31/12/’15 Based on Solvency IIageas SCR OF Solvency Base case Before stress – excl. Hong Kong 4,132 7,494 181% Yield curve Down 1% (floor 0%, UFR 4.2%) 4,539 7,337 162% UFR Down to 3.7% 4,148 7,440 179% Equity Down 30% 3,938 6,961 177% Property Down 20% 3,946 7,013 178% Spread Spreads on corporate & government bonds up 50 bps 4,256 6,971 164% Corporate spread* Spreads on corporate bonds up 50 bps 4,002 7,533 188% Sovereign spread* Spread on government bonds up 50 bps 4,423 6,959 157% * Corporate & Sovereign spread sensitivities based on detailed calculation of 100 bps movement impact – linear approach leading to conservative estimation of impact
  54. Periodic financial Information I FY 16 results I 15 February 2017 Insurance SCRageas per risk type Market risk main factor in SCR – Decrease of SCR related to Belgium & Hong Kong Market risk down on implementation internal model RE in pillar II – look through on own funds & SCR 55 In EUR bn ( 1.6 ) ( 1.5 ) ( 0.6 ) ( 0.5 ) ( 1.1 ) ( 1.0 ) 4.7 4.3 0.3 0.3 0.8 0.6 0.4 0.4 0.8 0.8 0.7 0.7 4.4 4.2 2015 2016 Non Diversifiable Non-life UW Health UW Life UW Counterparty Default Market Loss-Absorption Deferred Taxes Loss-Absorption Techn. Liab. Diversification Diversification Loss-Absorption Deferred Taxes Life UW down on sale HK
  55. Periodic financial Information I FY 16 results I 15 February 2017 Solvency PIM – as reported to the regulator Insurance ratio down on market movements Solvency II PIM in % In EUR bn Own Funds SCR Non EU Non-controlled participations* 56 3.0 3.4 0.9 0.7 0.6 0.8 0.4 0.0 (0.3) (0.3) 4.5 4.6 0.0 0.1 4.6 4.6 0.7 1.6 6.9 6.8 1.1 0.8 0.9 1.7 0.6 0.1 (1.5) (1.6) 8.1 7.7 1.4 0.5 9.4 8.2 1.8 4.3 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 FY 15 FY 16 234% 201% 124% 114% 148% 211% 158% - - 259% 178% 169% 206% 177% 253% 264% Belgium UK CEU Asia Reins. Diversification Insurance GA Group Non-transferable  BE: mainly yield impact increasing SCR – internal model RE not implemented in PIM  UK: impact from Q4 negative exceptionals  CEU: approval transitional measures in Portugal (Q3) & France (Q4) * Based on local solvency requirements
  56. Periodic financial Information I FY 16 results I 15 February 2017 Tiering of Group PIM own funds High quality of own funds 57 Tier 1: Equity down on legal settlement, return to shareholders & financial markets In EUR bn 6.9 5.8 1.8 1.4 0.5 0.9 0.2 0.1 9.4 8.2 FY 15 FY 16 Tier 3 Tier 2 Tier 1 restricted Tier 1 Tier 1 restricted: Hybrone repaid & limit to 20% of total Tier 1 Tier 2 : up on overflow from Tier 1
  57. Table of contents Slides used during analyst call 2 Segment information 18 Equity / Solvency 49 Investment portfolio 58 Legal Settlement 63 General Information 68
  58. 59Periodic financial Information I FY 16 results I 15 February 2017 In EUR bn * All assets at fair value except the ‘Held to Maturity’ assets & loans which are valued at amortized costs Asset mix  Changed scope with divestment Hong Kong (-EUR 2.4 bn) & acquisition Ageas Seguros (+EUR 1.4 bn) in H1 16  Combined negative impact of scope change compensated by increased market value bonds because of lower interest rates  Loans & equities increased at the expense of corporate bonds Gross unrealized gains/losses on Available for Sale  Total portfolio: up to EUR 8.3 bn (vs. EUR 7.6 bn); up in fixed income  Fixed income: at EUR 7.7 bn (vs. EUR 7.1 bn FY 15)  Sovereigns at EUR 5.8 bn (vs. EUR 5.5 bn)  Corporates at EUR 1.8 bn (vs. EUR 1.6 bn)  Equities: stable at EUR 0.6 bn Gross UG/L on Real Estate: stable at EUR 1.5 bn - not reflected in shareholders’ equity EUR 2.4 bn unrealized gains/losses on Held to Maturity (vs. EUR 2 bn) - not reflected in shareholders’ equity Investment portfolio Investment portfolio up on unrealized gains on bonds & investment in loans and equities Sovereign bonds 36.4 Sovereign bonds 37.9 Corporate bonds 25.9 Corporate bonds 24.1 Structured 0.2 Structured 0.1 Loans 7.3 Loans 8.7 Equities 3.9 Equities 4.4 Real Estate 5.4 Real Estate 5.3 Cash 2.4 Cash 2.2 81.5 82.7 FY 15 FY 16
  59.  Increase driven by lower i-rates  Gross UG/L at EUR 5.8 bn (vs. EUR 5.5 bn)  94% investment grade; 86% rated A or higher  Belgium Duration gap close to zero – matched portfolio Belgium 18.2 Belgium 19.0 France 6.0 France 6.3 Austria 2.8 Austria 2.9 Portugal 2.1 Portugal 2.4Italy 1.6 Italy 1.5Spain, 0.8 Spain, 1.5 Germany 1.3 Germany 1.2Ireland 0.7 Ireland 0.7Other 3.0 Other 2.4 36.4 37.8 FY 15 FY 16 In EUR bn Sovereign bond portfolio* Sovereign & Corporate bond portfolio Value fixed income portfolio driven by evolution unrealized gains & divestment Hong Kong 60Periodic financial Information I FY 16 results I 15 February 2017  Gross UG/L at EUR 1.8 bn (vs. EUR 1.6 bn)  Decrease mainly due to divestment of Hong Kong with investments predominantly in corporate bonds  Credit quality remains very good with 93% investment grade; 58% rated A or higher Corporate bond portfolio* Banking 4.6 Banking 3.8 Other financials 1.7 Other financials 1.9 Non Financials 13.6 Non Financials 13.5 Government related 6.0 Government related 4.9 25.9 24.1 FY 15 FY 16 * All assets at fair value except the ‘Held to Maturity’ assets & loans which are valued at amortized costs
  60. Loan portfolio (customers + banks)* Loan & Equity portfolio More loans with guarantee Loans to banks 1.1 Loans to banks 1.3 RE 0.4 RE 0.2 Infrastructure 0.3 Infrastructure 0.5 Mortgages 1.3 Mortgages 1.3 Other 4.2 Other 5.4 7.3 8.7 FY 15 FY 16  Increase in other: loans benefiting from an explicit guarantee by the Belgian regions or the Dutch State  New investments in loans to banks & infrastructure loans 61Periodic financial Information I FY 16 results I 15 February 2017 Equity portfolio*  Gross UG/L stable at EUR 0.6 bn Equities 2.3 Equities 2.5 Equity funds 0.3 Equity funds 0.3 RE funds 0.8 RE funds 0.8 Mixed funds & others 0.6 Mixed funds & others 0.9 3.9 4.4 FY 15 FY 16 * All assets at fair value except the ‘Held to Maturity’ assets & loans which are valued at amortized costs In EUR bn
  61. 62Periodic financial Information I FY 16 results I 15 February 2017 Real estate portfolio 10/03/2010  Gross UG/L stable at EUR 1.5 bn (not reflected in shareholders’ equity but contributing to available capital for solvency calculation*)  Real Estate exposure mainly in Belgium Investment Offices 2.1 Investment Offices 2.2 Car Parks 1.1 Car Parks 1.1 Investment Retail 1.5 Investment Retail 1.4 0.3 0.2 0.4 0.4 5.4 5.3 FY 15 FY 16 Investment Warehouses RE Development Investment Warehouses RE Development In EUR bn * All assets at fair value except the ‘Held to Maturity’ assets & loans which are valued at amortized costs
  62. Table of contents Slides used during analyst call 2 Segment information 18 Equity / Solvency 49 Investment portfolio 58 Legal Settlement 63 General Information 68
  63. 64Periodic financial Information I FY 16 results I 15 February 2017 Progress in solving legal legacies Settlement between Ageas & claimants organisations  Ageas pays EUR 1,204 mio compensation - Cash impact of EUR 1,021 mio  P&L impact of EUR 889 mio in Q1 2016  No recognition of any wrongdoing by Ageas  Commitment by eligible shareholders to abandon any ongoing civil proceeding & not to start any legal proceeding related to the events  Intervention of Amsterdam Court declaring settlement binding  First distribution of compensation not before 18 months after announcement  Filing done 23/05/2016  Additional support received since announcement  Hearing scheduled on 24/03/2017  First cash-out of EUR 250 mio over 2016  Judgment on binding character expected by mid 2017  More details on compensation per share & calculation aid available on www.Forsettlement Announcement 14/03/2016 Based on WCAM Current status
  64. 2 – 4 months 6 – 9 months 3 – 6 months 3 – 12 months 2.Filing 23/05/2016 4.Notification & Announcement done 3.Pre-hearing 25/08/2016 5.Hearing 24/03/2017 6. Court’s binding decision hopefully mid-2017 Opt-out period 2 months 1.Settlement 14/03/2016 8. Distribution of compensation Announcement Distribution 65Periodic financial Information I FY 16 results I 15 February 2017 at least 18 months 7. Decision on termination right Progress in solving legal legacies – WCAM indicative timeline Hearing scheduled 24/03/17  Claim forms can be submitted to claims administrator as from notification of binding declaration, & up to one year as from that moment
  65. 66Periodic financial Information I FY 16 results I 15 February 2017  21 September 2007  7 November 2007 cob  Communication on subprime exposure, organisation of capital increase for ABN AMRO acquisition - period linked to AFM II fine  13 May 2008 25 June 2008 cob  Communication on solvency after full integration of ABN AMRO – period linked to AFM I fine  29 September 2008 3 October 2008 cob  Communication on the deal with the Benelux governments – period linked to FortisEffect case  The various litigation procedures  Main allegations  Judgments rendered so far Open of business Close of business (cob) 28/02/07 14/10/08 21/09/07 07/11/07 13/05/08 25/06/08 29/09/08 03/10/08 1 2 3 4 5 6 7 8 Eligible period 3 reference periods Reference periods based on Progress in solving legal legacies Periods involved
  66.  Final compensation/unit determined after submission period  Participating units > estimated  compensation/unit lower  Participating units < estimated  compensation/unit higher  Calculation module based on indicative amounts available on www.FORsettlement.com 67Periodic financial Information I FY 16 results I 15 February 2017 Details of settlement Indicative compensation per unit based on estimated participation in settlement In eurocent Period 1 Period 2 Period 3 Buyers 38 85 25 Holders 19 43 13 Claim form add-on: 50 eurocent/unit – max EUR 200 Buyers 56 128 38 Holders 28 64 19 Retail add-on: 50 eurocent/unit - max EUR 550 – calculated on highest # units held over the 3 periods Claim form add-on: 50 eurocent/unit – max EUR 400 Active claimants Non-active claimants EUR 1.2 bn is capped
  67. Table of contents Slides used during analyst call 2 Segment information 18 Equity / Solvency 49 Investment portfolio 58 Legal Settlement 63 General Information 68
  68. situation 31/12/2015 situation 31/12/2016 situation 11/02/2017 223,778,433 216,570,471 216,570,471 16,086,350 15,143,439 16,138,953 7,207,962 7,170,522 8,166,036 3,968,254 3,968,254 3,968,254 266,230 45,804 45,804 4,643,904 3,958,859 3,958,859 207,692,083 201,427,032 200,431,518 69Periodic financial Information I FY 16 results I 15 February 2017 Total number of outstanding shares 7.2 mio shares cancelled in April – 8.1 mio shares bought back since Total Issued Shares Shares not entitled to dividend nore voting rights 1. TREASURYSHARES Share buy-back FRESH Other treasury shares 2. CASHES Shares entitled to dividend & voting rights CASHES deal with BNP SBB & cancellation cancellation
  69. 70Periodic financial Information I FY 16 results I 15 February 2017 Shareholders structure Ageas above 5% threshold following SBB Based on number of shares as at 10 February 2016 Ageas 5.6% Ping An BlackRock, Inc. Schroders Franklin Mutual Advisers Identified retail investors 19% Identified institutional investors 47% Other investors 9% Based upon press release 14 November 2016 Based upon the number of shares mentioned in the notification received 6 May 2013 Based upon the number of shares mentioned in the notification received 17 March 2014 Based upon the number of shares mentioned in the notification received 14 December 2015 Based upon the number of shares mentioned in the notification received 14 July 2015 Estimate by Estimate by Ageas Ping An BlackRock, Inc. Schroders Franklin Mutual Advisers Identified retail investors Identified institutional investors
  70. 71Periodic financial Information I FY 16 results I 15 February 2017 Financial calendar 2016 - 2017 15 February FY 2016 results 10 May 3M 2017 results 17 May Ordinary & Extraordinary shareholders’ meeting Brussels 29 May Ex-dividend date 7 April Annual report 2016 31 May Payment 2016 dividend 9 August 6M 2017 results 8 November 9M 2017 results 10 August 6M 2016 results 16 November 9M 2016 results 26 September Investor Dinner 6 June Investor Day
  71. 72Periodic financial Information I FY 16 results I 15 February 2017 Rating Improved rating for operating entities & holding S&P MOODY'S FITCH Operating AG Insurance (Belgium) A / stable A2 / stable* A+ / stable entities Last change 06/11/15 17/03/16 09/12/16 unsollicited Ageas Insurance Limited A / stable A+ / stable Last change 06/11/15 23/11/16 Muang Thai Life BBB+ / stable A- / stable Last change 29/12/10 27/07/16 Etiqa Insurance Berhad (Malaysia) BBB+ / stable Last change 27/07/16 Intreas A/ stable Last change 11/11/16 Holding ageas SA/NV BBB / stable Baa3 / positive* A/ stable Last change 15/03/16 30/11/16 09/12/16 unsollicited * Ageas has requested in early 2009 that this rating should be withdrawn. Ageas no longer participates in Moody's credit rating process. Ageas does not provide, for purposes of Moody's rating, access to the books, records and other relevant internal documents of these rated entities.
  72. 73Periodic financial Information I FY 16 results I 15 February 2017 Certain of the statements contained herein are statements of future expectations and other forward-looking statements that are based on management's current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Future actual results, performance or events may differ materially from those in such statements due to, without limitation, (i) general economic conditions, including in particular economic conditions in Ageas’s core markets, (ii) performance of financial markets, (iii) the frequency and severity of insured loss events, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) interest rate levels, (vii) currency exchange rates, (viii) increasing levels of competition, (ix) changes in laws and regulations, including monetary convergence and the Economic and Monetary Union, (x) changes in the policies of central banks and/or foreign governments and (xi) general competitive factors, in each case on a global, regional and/or national basis. In addition, the financial information contained in this presentation, including the pro forma information contained herein, is unaudited and is provided for illustrative purposes only. It does not purport to be indicative of what the actual results of operations or financial condition of Ageas and its subsidiaries would have been had these events occurred or transactions been consummated on or as of the dates indicated, nor does it purport to be indicative of the results of operations or financial condition that may be achieved in the future. Investor Relations Tel: E-mail: Website: + 32 2 557 57 34 ir@ageas.com www.ageas.com
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