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  1. 1. Top IT Issues in Higher Education Results from the 2007 EDUCAUSE Current Issues Survey
  2. 2. Findings in This Presentation <ul><li>Top-Five Trends 2002–2007 </li></ul><ul><li>2007 Survey Results and Comparison with 2006 </li></ul><ul><li>Other Measures of 2006–2007 IT Issues and Trends </li></ul><ul><li>2007 Survey Results—Demographic Detail </li></ul>
  3. 3. Survey Measures <ul><li>Which issues: </li></ul><ul><li>are most important to resolve for institutions’ strategic success? </li></ul><ul><li>have potential to become much more significant in the coming year? </li></ul><ul><li>do senior IT leaders spend the most time on? </li></ul><ul><li>require the most human and/or financial resources? </li></ul>
  4. 4. Survey Choices* <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Advanced networking </li></ul><ul><li>Assessment/benchmarking </li></ul><ul><li>Change management </li></ul><ul><li>Collaboration/partnerships </li></ul><ul><li>Commercial/external online services (new choice in 2007) </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Data administration </li></ul><ul><li>Digital library/digital content challenges </li></ul><ul><li>Digital records management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>E-learning/distributed teaching and learning (incorporating “Distance Education/Virtual Universities” in 2007) </li></ul><ul><li>Electronic classrooms/technology buildings/commons facilities </li></ul><ul><li>Emerging technologies </li></ul><ul><li>End-to-end service assurance </li></ul><ul><li>E-portfolio development and management </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Funding IT </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Identity/access management (split from “Security and Identity Management” in 2007) </li></ul><ul><li>Infrastructure </li></ul><ul><li>Intellectual property and copyright management </li></ul><ul><li>Legislative compliance and policy development </li></ul><ul><li>Outsourcing </li></ul><ul><li>Portals </li></ul><ul><li>Research Support </li></ul><ul><li>Security (split from “Security and identity Management” in 2007) </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Strategic planning </li></ul><ul><li>Student computing </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Web systems and services </li></ul><ul><li>Other </li></ul>*For an expanded table of the 2007 survey choices, showing all sub-items that the Current Issues Committee defined as constituting each issue, see <http://www.educause.edu/2007IssuesResources>.
  5. 5. 2007 Survey Results and Comparison with 2006 Survey response rate: 33 percent (591) of 1,785 institutions
  6. 6. Critical for Institutions’ Strategic Success <ul><li>1. Funding IT </li></ul><ul><li>2. Security </li></ul><ul><li>3. Administrative/ERP/information systems </li></ul><ul><li>4. Identity/access management </li></ul><ul><li>5. Disaster recovery/business continuity </li></ul><ul><li>6. Faculty development, support, and training </li></ul><ul><li>7. Infrastructure </li></ul><ul><li>8. Strategic planning </li></ul><ul><li>9. Course/learning management systems </li></ul><ul><li>10. Governance, organization, and leadership </li></ul>
  7. 7. Potential to Become More Significant <ul><li>1. Security </li></ul><ul><li>2. Identity/access management </li></ul><ul><li>3. Funding IT </li></ul><ul><li>4. Disaster recovery/business continuity </li></ul><ul><li>5. Administrative/ERP/information systems </li></ul><ul><li>6. Faculty development, support, and training </li></ul><ul><li>7. Course/learning management systems </li></ul><ul><li>8. Infrastructure </li></ul><ul><li>9. Portals </li></ul><ul><li>10. Web systems and services </li></ul>
  8. 8. What Senior IT Leaders Spend Most Time On <ul><li>1. Funding IT </li></ul><ul><li>2. Administrative/ERP/information systems </li></ul><ul><li>3. Strategic planning </li></ul><ul><li>4. Governance, organization, and leadership </li></ul><ul><li>5. Security </li></ul><ul><li>6. Staffing/HR management/training </li></ul><ul><li>7. Infrastructure </li></ul><ul><li>8. Disaster recovery/business continuity </li></ul><ul><li>9. Identity/access management </li></ul><ul><li>10. Electronic classrooms/technology buildings/ commons facilities (tie) Support services/service delivery models (tie) </li></ul>
  9. 9. Expenditure of Most Human and/or Financial Resources <ul><li>1. Administrative/ERP/information systems </li></ul><ul><li>2. Infrastructure </li></ul><ul><li>3. Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>4. Security </li></ul><ul><li>5. Course/learning management systems </li></ul><ul><li>6. Support services/service delivery models </li></ul><ul><li>7. Staffing/HR management/training </li></ul><ul><li>8. Web systems and services </li></ul><ul><li>9. Student computing </li></ul><ul><li>10. E-learning/distributed teaching and learning </li></ul>
  10. 10. Critical for Institutions’ Strategic Success <ul><li>Security and identity management </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Infrastructure </li></ul><ul><li>Strategic planning </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Web systems and services </li></ul><ul><li>Funding IT </li></ul><ul><li>Security </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Infrastructure </li></ul><ul><li>Strategic planning </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Governance, organization, and leadership </li></ul>2006 2007
  11. 11. Potential to Become More Significant <ul><li>Security and identity management </li></ul><ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Administrative/ERP/ information systems </li></ul><ul><li>Portals </li></ul><ul><li>Infrastructure </li></ul><ul><li>Faculty development, support, and training (tie) Governance, organization, and leadership (tie) </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Emerging technologies (tie) Portfolio development and management (tie) </li></ul><ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Administrative/ERP/ information systems </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Portals </li></ul><ul><li>Web systems and services </li></ul>2006 2007
  12. 12. Most Time-Consuming for Senior IT Leaders <ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Strategic planning </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Security and identity management </li></ul><ul><li>Infrastructure </li></ul><ul><li>Staffing/HR management/ training </li></ul><ul><li>Change management </li></ul><ul><li>Disaster recovery/business continuity (tie) Support services/service delivery models (tie) </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Strategic planning </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Security </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Infrastructure </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Identity/access management </li></ul><ul><li>Electronic classrooms/ technology buildings/ commons facilities (tie) Support services/service delivery models (tie) </li></ul>2006 2007
  13. 13. Expenditure of Most Human and/or Financial Resources <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Security and identity management </li></ul><ul><li>Electronic classrooms/ technology buildings models </li></ul><ul><li>Web systems and services </li></ul><ul><li>Student computing </li></ul><ul><li>Instructional/course management systems </li></ul><ul><li>Staffing/HR management/ training </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Electronic classrooms/ technology buildings/ commons facilities </li></ul><ul><li>Security </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Staffing/HR management/ training </li></ul><ul><li>Web systems and services </li></ul><ul><li>Student computing </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul>2006 2007
  14. 14. Other 2006–2007 Measures of IT Issues and Trends
  15. 15. Campus Computing Project Top-Five Concerns <ul><li>Assuring network and data security </li></ul><ul><li>Facilitating instructional integration of IT </li></ul><ul><li>Upgrading/replacing ERP systems </li></ul><ul><li>Providing user support </li></ul><ul><li>Financing the replacement of hardware and software </li></ul><ul><li>www.campuscomputing.net </li></ul>
  16. 16. Campus Technology Best-Practice Categories <ul><li>Smart classrooms </li></ul><ul><li>Connectivity </li></ul><ul><li>Administrative IT </li></ul><ul><li>www.campus-technology.com </li></ul>
  17. 17. Chronicle of Higher Education IT-Intensive Factors in 2015 <ul><li>Collaboration and consolidation among colleges and IT vendors </li></ul><ul><li>Rising competition from for-profit colleges </li></ul><ul><li>Increasing collaboration between two- and four-year colleges </li></ul><ul><li>Increasing government regulation of campus computing environments </li></ul><ul><li>Increasing identity theft, online stalking, and cyberterrorism </li></ul><ul><li>Increasing willful disruption of campus networks </li></ul><ul><li>New teaching and learning technologies addressing different learning styles </li></ul><ul><li>Making the CIO a cabinet-level appointment </li></ul><ul><li>Increasing planning for disaster recovery </li></ul><ul><li>Increasing impact of cellular technologies </li></ul><ul><li>www.chronicle.com </li></ul>
  18. 18. CIO Insight IT Survey: Most Important Perceived Trends <ul><li>Strategy </li></ul><ul><ul><li>Process improvement becomes a top priority </li></ul></ul><ul><ul><li>Web site are made more engaging </li></ul></ul><ul><ul><li>Customer service is further refined </li></ul></ul><ul><ul><li>Business data is put to work </li></ul></ul><ul><li>Management </li></ul><ul><ul><li>IT organizations keep growing </li></ul></ul><ul><ul><li>Managers struggle to find business-savvy technologists </li></ul></ul><ul><ul><li>Outsourcing growth slows </li></ul></ul><ul><ul><li>IT leaders struggle to demonstrate ROI </li></ul></ul><ul><li>Security and Risk </li></ul><ul><ul><li>Security threats and incidents increase </li></ul></ul><ul><ul><li>Security morphs into risk management </li></ul></ul><ul><ul><li>Compliance spurs process improvement </li></ul></ul><ul><li>Technology </li></ul><ul><ul><li>New architectures are developed </li></ul></ul><ul><ul><li>Enterprise applications become less appealing </li></ul></ul><ul><ul><li>IT reluctantly embraces Web 2.0 </li></ul></ul><ul><ul><li>IT professionals feel increasing dissatisfaction with vendors </li></ul></ul>www.cioinsight.com/article2/0,1540,2060865,00.asp
  19. 19. CIO Magazine “State of the CIO” Survey: CIO Archetypes and Associated Skills <ul><li>Turnaround CIOs </li></ul><ul><ul><li>Assess business needs in chaotic situations </li></ul></ul><ul><ul><li>Identify inefficiencies </li></ul></ul><ul><ul><li>Prioritize </li></ul></ul><ul><ul><li>Influence and motivate change in others </li></ul></ul><ul><ul><li>Shake up/clean house where and when needed </li></ul></ul><ul><li>Operational CIOs </li></ul><ul><ul><li>Manage and execute projects effectively </li></ul></ul><ul><ul><li>Deliver desired results on time and on budget </li></ul></ul><ul><ul><li>Understand business processes </li></ul></ul><ul><ul><li>Communicate well with stakeholders </li></ul></ul><ul><ul><li>Negotiate effectively </li></ul></ul><ul><ul><li>Achieve high level of user acceptance </li></ul></ul><ul><li>Business leader CIOs </li></ul><ul><ul><li>Have interpersonal skills </li></ul></ul><ul><ul><li>Understand business processes </li></ul></ul><ul><ul><li>Cultivate tactical ability </li></ul></ul><ul><ul><li>Align IT and business goals </li></ul></ul><ul><ul><li>Collaborate </li></ul></ul><ul><ul><li>Control costs </li></ul></ul><ul><li>Innovative CIO </li></ul><ul><ul><li>Envision and create new IT solutions </li></ul></ul><ul><ul><li>Drive new business products/services </li></ul></ul><ul><ul><li>Think strategically </li></ul></ul><ul><ul><li>Communicate persuasively </li></ul></ul><ul><ul><li>Take calculated risks </li></ul></ul><ul><ul><li>www.cio.com </li></ul></ul>
  20. 20. Coalition for Networked Information 2006–2007 Program Plan <ul><li>Institutional content resources and repositories </li></ul><ul><li>Institutional and disciplinary implications of e-research </li></ul><ul><li>Digital preservation </li></ul><ul><li>Learning spaces: services and environments for today’s users </li></ul><ul><li>Risk management implications of digital content </li></ul><ul><li>Open archives initiative: object reuse and exchange program </li></ul><ul><li>Institutional infrastructure to support research </li></ul><ul><li>Authentication, authorization, and access management </li></ul>www.cni.org/projects
  21. 21. Computerworld Top CIO Obstacles <ul><li>Skills and staffing shortages </li></ul><ul><li>Insufficient backing from management </li></ul><ul><li>Insufficient budgets </li></ul><ul><li>Business-IT alignment issues </li></ul><ul><li>Pace of technological change </li></ul><ul><li>Lack of business understanding inside IT </li></ul><ul><li>Lack of technology understanding outside IT </li></ul><ul><li>www.computerworld.com </li></ul>
  22. 22. Council of Australian University Directors of IT Top-Ten Issues for 2006 <ul><li>Business continuity/disaster recovery </li></ul><ul><li>Identity management: authentication, authorization, access </li></ul><ul><li>Funding/resourcing </li></ul><ul><li>Workforce planning: recruitment, training, succession, retention, change management </li></ul><ul><li>Security </li></ul><ul><li>Governance </li></ul><ul><li>Service management: support and delivery—availability, capacity, change management </li></ul><ul><li>Information management: storage, archiving, records management </li></ul><ul><li>Legacy systems: administration—student management/ERP </li></ul><ul><li>Strategic planning </li></ul><ul><li> www.caudit.edu.au/member_notices/index.html#tentopissues </li></ul>
  23. 23. EDUCAUSE Center for Applied Research Recent Research Studies <ul><li>IT help desk management </li></ul><ul><li>IT engagement in research in medical schools and colleges </li></ul><ul><li>IT readiness for business continuity </li></ul><ul><li>Multi-institutional collaborative efforts to develop and deliver technology services </li></ul><ul><li>Student technology use and skills </li></ul><ul><li>www.educause.edu/ecar </li></ul>
  24. 24. EDUCAUSE Core Data Service Rising Practices <ul><li>Centralized IT support staff </li></ul><ul><li>Ratio of IT budgets to FTE students </li></ul><ul><li>Outsourcing of IT services </li></ul><ul><li>Bandwidth tracking </li></ul><ul><li>Campus security risk assessments </li></ul><ul><li>Use of voice over IP and video over IP </li></ul><ul><li>Student computer ownership </li></ul><ul><li>Campus wireless deployment </li></ul><ul><li>Completed ERP implementations </li></ul><ul><li>Completed portal implementations </li></ul><ul><li>www.educause.edu/coredata </li></ul>
  25. 25. SLOAN Consortium Making the Grade: Online Education in the United States, 2006 <ul><li>Nearly 3.2 million students were taking at least one online course during the fall 2005 term, a substantial increase over the 2.3 million reported the previous year. </li></ul><ul><li>The number of new online students (over 800,000) is more than twice the number added in any previous year. </li></ul><ul><li>Online students, like the overall student body, are overwhelmingly undergraduates. </li></ul><ul><li>Over 96 percent of the very largest institutions (more than 15,000 total enrollments) have some online offerings, which is more than double the rate observed for the smallest institutions. </li></ul><ul><li>In 2003, 57 percent of academic leaders rated learning outcomes in online education as the same or superior to those in face-to-face education; that number is now 62 percent, a small but noteworthy increase. </li></ul><ul><li>www.sloan-c.org </li></ul>
  26. 26. New Media Consortium 2007 Horizon Report: Six Emerging Learning Technologies <ul><li>User-created content </li></ul><ul><li>Social networking </li></ul><ul><li>Mobile phones </li></ul><ul><li>Virtual worlds </li></ul><ul><li>New scholarship and emerging forms of publication </li></ul><ul><li>Massively multiplayer educational gaming </li></ul><ul><li>www.nmc.org </li></ul>
  27. 27. Top-Five Trends 2002–2007
  28. 28. Survey Measures Recap <ul><li>Which issues: </li></ul><ul><li>are most important to resolve for institutions’ strategic success? </li></ul><ul><li>have potential to become more significant in the coming year? </li></ul><ul><li>do senior IT leaders spend the most time on? </li></ul><ul><li>require the most human and/or financial resources? </li></ul><ul><li>The vertical lines on the following charts between issues show their relative aggregate importance to IT leaders. </li></ul>
  29. 29. Critical for Institutions’ Strategic Success Year Relative Importance of Issue (Z score) 2006 2005 Funding IT Security & Identity Mgmt Admin/ERP Systems Strategic Planning Infrastructure Mgmt 2003 Funding IT Admin/ERP Systems Infrastructure Mgmt Faculty Dev, Support, & Training Security & Identity Mgmt 2002 Admin/ERP Systems Funding IT Faculty Dev, Support, & Training Strategic Planning Security & Identity Mgmt 2004 Funding IT Admin/ERP Systems Security & Identity Mgmt Strategic Planning Faculty Dev, Support, & Training Funding IT Security & Identity Mgmt Admin/ERP Systems Faculty Dev, Support, & Training Disaster Recovery 2007 Funding IT Security Admin/ERP Systems Disaster Recovery Identity/Access Mgmt
  30. 30. Potential to Become More Significant Year Relative Importance of Issue (Z score) 2005 Strategic Planning Enterprise-Level Portals Admin/ERP Systems Funding IT Security & Identity Mgmt 2004 Enterprise-level Portals Strategic Planning Admin/ERP Systems Security & Identity Mgmt Funding IT 2003 Faculty Dev, Support, & Training Enterprise-level Portals Admin/ERP Systems Security & Identity Mgmt Funding IT 2002 Online Student Services Enterprise-Level Portals Admin/ERP Systems Security & Identity Mgmt Funding IT 2006 Security & Identity Mgmt Funding IT Disaster Recovery Admin/ERP Systems Enterprise-level Portals 2007 Funding IT Security Admin/ERP Systems Disaster Recovery Identity/Access Mgmt
  31. 31. CIO Spending Most Time Addressing Relative Importance of Issue (Z score) Year 2005 Governance, Organization, & Leadership Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT Governance, Organization, & Leadership 2004 Infrastructure Mgmt Admin/ERP Systems Strategic Planning Funding IT 2003 Infrastructure Mgmt Security & Identity Mgmt Admin/ERP Systems Strategic Planning Funding IT 2002 Change Mgmt IT Staffing/HR Mgmt Funding IT Admin/ERP Systems Strategic Planning 2006 Funding IT Admin/ERP Systems Strategic Planning Governance, Organization, & Leadership Security & Identity Mgmt 2007 Funding IT Security Admin/ERP Systems Governance, Organization, & Leadership Strategic Planning
  32. 32. Spending Most Human and/or Financial Resources Year Relative Importance of Issue (Z score) 2002 E-Learning Environments Support Services Desktop Computing Mgmt Infrastructure Mgmt Admin/ERP Systems 2003 E-Learning Environments Support Services Web Systems & Services Infrastructure Mgmt Admin/ERP Systems 2004 E-Learning Environments Support Services Security & Identity Mgmt Infrastructure Mgmt Admin/ERP Systems 2005 Support Services Student Computing E-learning Environments Security & Identity Mgmt Admin/ERP Systems Infrastructure Mgmt 2006 E-Learning Environments Security & Identity Mgmt Support Services Infrastructure Mgmt Admin/ERP Systems Course/Learning Mgmt 2007 Security Admin/ERP Systems Electronic Classrooms Infrastructure Mgmt
  33. 33. 2007 Survey Results Demographic Detail
  34. 34. Demographic Groups Included <ul><li>Governance </li></ul><ul><ul><li>Public </li></ul></ul><ul><ul><li>Private </li></ul></ul><ul><li>Carnegie classification </li></ul><ul><ul><li>Doctoral/research : doctoral/research universities intensive + doctoral/research universities extensive </li></ul></ul><ul><ul><li>Master’s : master’s colleges and universities + master’s colleges and universities II </li></ul></ul><ul><ul><li>Baccalaureate : baccalaureate colleges–liberal arts + baccalaureate colleges–general + baccalaureate/associate’s colleges </li></ul></ul><ul><ul><li>Associate’s colleges : community and other two-year colleges </li></ul></ul><ul><ul><li>International : non-U.S. institutions </li></ul></ul><ul><li>Enrollment size </li></ul><ul><ul><li>Small (fewer than 2,000) </li></ul></ul><ul><ul><li>Medium (2,000 to 7,999) </li></ul></ul><ul><ul><li>Medium-large (8,000 to 17,999) </li></ul></ul><ul><ul><li>Large (18,000+) </li></ul></ul>
  35. 35. Issues Critical for Institutions’ Strategic Success
  36. 36. Critical for Institutions’ Strategic Success —Small Institutions <ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Security </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Identity/access management (tie) Course/learning management systems (tie) </li></ul><ul><li>Infrastructure </li></ul><ul><li>Strategic planning </li></ul><ul><li>Web systems and services </li></ul>
  37. 37. Critical for Institutions’ Strategic Success —Medium Institutions <ul><li>Funding IT </li></ul><ul><li>Security </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Identity/access management </li></ul><ul><li>Infrastructure </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Course/learning management systems (tie) Electronic classrooms/technology buildings/ commons facilities (tie) Strategic planning (tie) </li></ul>
  38. 38. Critical for Institutions’ Strategic Success —Medium-Large Institutions <ul><li>Security </li></ul><ul><li>Funding IT </li></ul><ul><li>Identity/access management </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Course/learning management systems (tie) Portals (tie) </li></ul><ul><li>Faculty development, support, and training </li></ul>
  39. 39. Critical for Institutions’ Strategic Success —Large Institutions <ul><li>Funding IT </li></ul><ul><li>Identity/access management </li></ul><ul><li>Administrative/ERP/information systems (tie) Security (tie) </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Infrastructure (tie) Research support (tie) </li></ul><ul><li>Strategic planning </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Advanced networking </li></ul>
  40. 40. Critical for Institutions’ Strategic Success —Private Institutions <ul><li>Funding IT </li></ul><ul><li>Security </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Identity/access management </li></ul><ul><li>Infrastructure (tie) Strategic planning (tie) </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Web systems and services </li></ul>
  41. 41. Critical for Institutions’ Strategic Success —Public Institutions <ul><li>Funding IT </li></ul><ul><li>Security </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Infrastructure </li></ul><ul><li>E-learning/distributed teaching and learning (tie) Governance, organization, and leadership (tie) </li></ul><ul><li>Strategic planning </li></ul><ul><li>Faculty development, support, and training </li></ul>
  42. 42. Critical for Institutions’ Strategic Success —Associate’s Institutions <ul><li>Security </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Identity/access management </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Infrastructure </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Course/learning management systems (tie) Portals (tie) </li></ul>
  43. 43. Critical for Institutions’ Strategic Success —Baccalaureate Institutions <ul><li>Funding IT </li></ul><ul><li>Security </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Infrastructure </li></ul><ul><li>Strategic planning </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Web systems and services </li></ul><ul><li>Identity/access management </li></ul>
  44. 44. Critical for Institutions’ Strategic Success —Master’s Institutions <ul><li>Funding IT </li></ul><ul><li>Security </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Identity/access management </li></ul><ul><li>E-learning/distributed teaching and learning (tie) Strategic planning (tie) </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Infrastructure (tie) Portals (tie) Web systems and services (tie) </li></ul>
  45. 45. Critical for Institutions’ Strategic Success —Doctoral/Research Institutions <ul><li>Funding IT (tie) Security (tie) </li></ul><ul><li>Identity/access management </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Governance, organization, and leadership (tie) Research support (tie) </li></ul><ul><li>Infrastructure </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Faculty development, support, and training (tie) Strategic planning (tie) </li></ul>
  46. 46. Critical for Institutions’ Strategic Success —International Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Disaster recovery/business continuity (tie) Security (tie) </li></ul><ul><li>Infrastructure (tie) Strategic planning (tie) </li></ul><ul><li>Portals </li></ul>
  47. 47. Issues with Potential to Become More Significant
  48. 48. Potential to Become More Significant —Small Institutions <ul><li>Disaster recovery/business continuity </li></ul><ul><li>Funding IT </li></ul><ul><li>Security </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Course/learning management systems (tie) Identity/access management (tie) </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Portals </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>E-portfolio development and management (tie) Infrastructure (tie) Web systems and services (tie) </li></ul>
  49. 49. Potential to Become More Significant —Medium Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Emerging technologies </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Assessment/benchmarking (tie) Portals (tie) </li></ul><ul><li>Course/learning management systems </li></ul>
  50. 50. Potential to Become More Significant —Medium-Large Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Assessment/benchmarking </li></ul><ul><li>Change management (tie) Faculty development, support, and training (tie) Legislative compliance and policy development (tie) </li></ul><ul><li>Administrative/ERP/information systems (tie) Advanced networking (tie) </li></ul><ul><li>Research support </li></ul>
  51. 51. Potential to Become More Significant —Large Institutions <ul><li>Security </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Funding IT (tie) Identity/access management (tie) </li></ul><ul><li>Research support </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Advanced networking (tie) Infrastructure (tie) </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities (tie) Governance, organization, and leadership (tie) Staffing/HR management/training (tie) </li></ul>
  52. 52. Potential to Become More Significant —Private Institutions <ul><li>Security </li></ul><ul><li>Funding IT </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Administrative/ERP/information systems (tie) Course/learning management systems (tie) </li></ul><ul><li>E-portfolio development and management </li></ul><ul><li>Web systems and services </li></ul><ul><li>Strategic planning </li></ul>
  53. 53. Potential to Become More Significant —Public Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>E-learning/distributed teaching and learning (tie) Governance, organization, and leadership (tie) </li></ul><ul><li>Portals </li></ul><ul><li>Emerging technologies </li></ul>
  54. 54. Potential to Become More Significant —Associate’s Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Funding IT </li></ul><ul><li>Emerging technologies (tie) Portals (tie) </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Faculty development, support, and training (tie) Infrastructure (tie) </li></ul>
  55. 55. Potential to Become More Significant —Baccalaureate Institutions <ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity (tie) Identity/access management (tie) </li></ul><ul><li>Security </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Course/learning management systems (tie) Portals (tie) </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Administrative/ERP/information systems (tie) Assessment/benchmarking (tie) </li></ul>
  56. 56. Potential to Become More Significant —Master’s Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>E-portfolio development and management </li></ul><ul><li>Legislative compliance and policy development (tie) Web systems and services (tie) </li></ul><ul><li>Assessment/benchmarking (tie) Emerging technologies (tie) </li></ul>
  57. 57. Potential to Become More Significant —Doctoral/Research Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity (tie) Research support (tie) </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Administrative/ERP/information systems (tie) Advanced networking (tie) </li></ul><ul><li>Infrastructure </li></ul><ul><li>Digital records management (tie) Faculty development, support, and training (tie) </li></ul>
  58. 58. Potential to Become More Significant —International Institutions <ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Change management (tie) Staffing/HR management/training (tie) </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities (tie) Portals (tie) Security (tie) </li></ul>
  59. 59. What Senior IT Leaders Spend Most Time On
  60. 60. What Senior IT Leaders Spend Most Time On —Small Institutions <ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Strategic planning </li></ul><ul><li>Infrastructure </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Disaster recovery/business continuity (tie) Security (tie) </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities (tie) Faculty development, support, and training (tie) </li></ul>
  61. 61. What Senior IT Leaders Spend Most Time On —Medium Institutions <ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Strategic planning </li></ul><ul><li>Security </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Infrastructure </li></ul><ul><li>Change management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Web systems and services </li></ul>
  62. 62. What Senior IT Leaders Spend Most Time On —Medium-Large Institutions <ul><li>Governance, organization, and leadership </li></ul><ul><li>Funding IT </li></ul><ul><li>Strategic planning </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Security </li></ul><ul><li>Change management </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Infrastructure </li></ul><ul><li>Identity/access management </li></ul><ul><li>Emerging technologies </li></ul>
  63. 63. What Senior IT Leaders Spend Most Time On —Large Institutions <ul><li>Funding IT </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Administrative/ERP/information systems (tie) Strategic planning (tie) </li></ul><ul><li>Research support (tie) Security (tie) </li></ul><ul><li>Change management </li></ul><ul><li>Identity/access management </li></ul><ul><li>Collaboration/partnerships (tie) Infrastructure (tie) Staffing/HR management/training (tie) Support services/service delivery models (tie) </li></ul>
  64. 64. What Senior IT Leaders Spend Most Time On —Private Institutions <ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Strategic planning </li></ul><ul><li>Security </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Infrastructure </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Web systems and services </li></ul><ul><li>Change management </li></ul>
  65. 65. What Senior IT Leaders Spend Most Time On —Public Institutions <ul><li>Funding IT </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Strategic planning </li></ul><ul><li>Security </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Infrastructure </li></ul><ul><li>Change management </li></ul><ul><li>Disaster recovery/business continuity (tie) Identity/access management (tie) </li></ul>
  66. 66. What Senior IT Leaders Spend Most Time On —Associate’s Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Funding IT </li></ul><ul><li>Emerging technologies (tie) Portals (tie) </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Faculty development, support, and training (tie) Infrastructure (tie) </li></ul>
  67. 67. What Senior IT Leaders Spend Most Time On —Baccalaureate Institutions <ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity (tie) Identity/access management (tie) </li></ul><ul><li>Security </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Course/learning management systems (tie) Portals (tie) </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Administrative/ERP/information systems (tie) Assessment/benchmarking (tie) </li></ul>
  68. 68. What Senior IT Leaders Spend Most Time On —Master’s Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>E-portfolio development and management </li></ul><ul><li>Legislative compliance and policy development (tie) Web systems and services (tie) </li></ul><ul><li>Assessment/benchmarking (tie) Emerging technologies (tie) </li></ul>
  69. 69. What Senior IT Leaders Spend Most Time On —Doctoral/Research Institutions <ul><li>Security </li></ul><ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Disaster recovery/business continuity (tie) Research support (tie) </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Administrative/ERP/information systems (tie) Advanced networking (tie) </li></ul><ul><li>Infrastructure </li></ul><ul><li>Digital records management (tie) Faculty development, support, and training (tie) </li></ul>
  70. 70. What Senior IT Leaders Spend Most Time On —International Institutions <ul><li>Identity/access management </li></ul><ul><li>Funding IT </li></ul><ul><li>Administrative/ERP/information systems </li></ul><ul><li>Governance, organization, and leadership </li></ul><ul><li>Disaster recovery/business continuity </li></ul><ul><li>Change management (tie) Staffing/HR management/training (tie) </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities (tie) Portals (tie) Security (tie) </li></ul>
  71. 71. Issues Requiring Expenditure of Most Human and/or Financial Resources
  72. 72. Expenditure of Most Human and/or Financial Resources —Small Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities (tie) Support services/service delivery models (tie) </li></ul><ul><li>Security (tie) Student computing (tie) </li></ul><ul><li>Data administration (tie) Faculty development, support, and training (tie) </li></ul><ul><li>Course/learning management systems (tie) Funding IT (tie) Staffing/HR management/training (tie) </li></ul>
  73. 73. Expenditure of Most Human and/or Financial Resources —Medium Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Security </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Staffing/HR management/training (tie) Web systems and services (tie) </li></ul><ul><li>Data administration </li></ul><ul><li>Student computing </li></ul>
  74. 74. Expenditure of Most Human and/or Financial Resources —Medium-Large Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Course/learning management systems (tie) Electronic classrooms/technology buildings/ commons facilities (tie) </li></ul><ul><li>Security </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Identity/access management (tie) Student computing (tie) </li></ul><ul><li>Portals (tie) Staffing/HR management/training (tie) </li></ul>
  75. 75. Expenditure of Most Human and/or Financial Resources —Large Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Security </li></ul><ul><li>Advanced networking </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Electronic classrooms/technology buildings/commons facilities </li></ul><ul><li>Identity/access management </li></ul><ul><li>Web systems and services </li></ul><ul><li>Data administration (tie) E-learning/distributed teaching and learning (tie) Staffing/HR management/training (tie) </li></ul>
  76. 76. Expenditure of Most Human and/or Financial Resources —Private Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Security (tie) Support services/service delivery models (tie) </li></ul><ul><li>Web systems and services </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Data administration </li></ul><ul><li>Student computing </li></ul>
  77. 77. Expenditure of Most Human and/or Financial Resources —Public Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Security </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Student computing </li></ul><ul><li>Data administration (tie) Funding IT (tie) </li></ul>
  78. 78. Expenditure of Most Human and/or Financial Resources —Associate’s Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>E-learning/distributed teaching and learning (tie) Electronic classrooms/technology buildings/ commons facilities (tie) </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Course/learning management systems (tie) Security (tie) </li></ul><ul><li>Data administration (tie) Funding IT (tie) </li></ul>
  79. 79. Expenditure of Most Human and/or Financial Resources —Baccalaureate Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Faculty development, support, and training </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Student computing </li></ul><ul><li>Web systems and services </li></ul><ul><li>Course/learning management systems (tie) Data administration (tie) Security (tie) </li></ul>
  80. 80. Expenditure of Most Human and/or Financial Resources —Master’s Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Security </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Web systems and services </li></ul><ul><li>Staffing/HR management/training </li></ul><ul><li>Data administration </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul>
  81. 81. Expenditure of Most Human and/or Financial Resources— Doctoral/Research Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Security </li></ul><ul><li>Advanced networking </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities (tie) Identity/access management (tie) </li></ul><ul><li>E-learning/distributed teaching and learning </li></ul><ul><li>Student computing </li></ul><ul><li>Web systems and services </li></ul>
  82. 82. Expenditure of Most Human and/or Financial Resources —International Institutions <ul><li>Administrative/ERP/information systems </li></ul><ul><li>Infrastructure </li></ul><ul><li>Support services/service delivery models </li></ul><ul><li>Course/learning management systems </li></ul><ul><li>Electronic classrooms/technology buildings/ commons facilities </li></ul><ul><li>Web systems and services </li></ul><ul><li>Portals (tie) Staffing/HR management/training (tie) Support services/service delivery models (tie) </li></ul>
  83. 83. Helpful Resources
  84. 84. Helpful Resources at EDUCAUSE <ul><li>2007 Current Issues Survey —full results and analysis </li></ul><ul><ul><li>www.educause.edu/eq </li></ul></ul><ul><li>Current Issues Resources —links to helpful online resources for this year’s top issues </li></ul><ul><ul><li>www.educause.edu/issues </li></ul></ul><ul><li>Core Data Service —comparison data on campus IT environments and practices </li></ul><ul><ul><li>www.educause.edu/coredata </li></ul></ul><ul><li>Resource Center —multimedia collection of online resources on all of higher education IT </li></ul><ul><ul><li>www.educause.edu/resources </li></ul></ul>
  85. 85. Helpful Resources at EDUCAUSE <ul><li>EDUCAUSE Center for Applied Research (ECAR) —high-quality research on top higher education IT issues </li></ul><ul><ul><li>www.educause.edu/ecar </li></ul></ul><ul><li>EDUCAUSE Learning Initiative (ELI) —teaching and learning programs and resources </li></ul><ul><ul><li>www.educause.edu/eli </li></ul></ul><ul><li>[email_address] —advanced networking and policy resources </li></ul><ul><ul><li>www.educause.edu/net@edu </li></ul></ul><ul><li>Security Task Force —news, effective practices, discussion groups, meetings, and more </li></ul><ul><ul><li>www.educause.edu/security </li></ul></ul>

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