Phone Repair

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Phone Repair

  1. 1. Phone Repair & Protection FAQs Updated, 9/22/2008 -1- ©2008 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
  2. 2. Phone Repair & Protection FAQs Table of Contents What is Total Equipment Protection? .............................................................................................. 3 How do I enroll in Total Equipment Protection? .............................................................................. 3 How can I check to see if I have Total Equipment Protection, Equipment Service & Repair Program or Equipment Replacement Program on my phone? ....................................................... 4 Are equipment protection options available for my device if I don’t enroll within 30 days of activation or upgrade? ..................................................................................................................... 5 How much does Total Equipment Protection cost?......................................................................... 5 Is there a deductible for Total Equipment Protection? .................................................................... 5 What equipment is covered by Total Equipment Protection? ......................................................... 5 How do I know if my device is eligible for Total Equipment Protection? ......................................... 5 Can I add the Equipment Replacement Program (ERP) or Equipment Service & Repair Program (ESRP) to my account separately? ................................................................................................. 6 How much does the Equipment Replacement Program cost?........................................................ 6 How do I file an Equipment Replacement Program insurance claim? ............................................ 6 What information will I need to submit an insurance claim? ........................................................... 7 Is there a limit to the number of claims I can submit? ..................................................................... 7 How do I get insurance for my phone, Smartphone or mobile broadband card?............................ 7 How long does it take to receive a replacement phone through Equipment Replacement Program (ERP) insurance claims? ................................................................................................................. 8 Will my replacement be a new phone? ........................................................................................... 8 How do I transfer my phone contact list/address book? ................................................................. 8 How do I activate my replacement phone? ..................................................................................... 9 What malfunctions are covered by the Equipment Service & Repair Program?............................. 9 How much does the Equipment Service & Repair Program cost?.................................................. 9 How much will my repair or replacement cost?............................................................................... 9 How long will it take for repair service? ......................................................................................... 10 Can I get a loaner phone while my phone is being fixed?............................................................. 10 What is Direct Protect?.................................................................................................................. 10 What should I do if I lose my phone and have Direct Protect? ..................................................... 11 What is the self-service Phone Replacement Program?............................................................... 11 How long will it take to receive a replacement phone through the online Self-Service Phone Replacement Tool? ....................................................................................................................... 11 What is the 30-day repair and replacement policy? ...................................................................... 12 How do I replace my device under the manufacturer's warranty? ................................................ 12 How do I determine the manufacturer of my phone? .................................................................... 13 What repair and replacement services are available for my phone or broadband card?.............. 14 What should I do if I am having trouble with my phone, Smartphone or mobile broadband card?14 What should I do if my phone, Smartphone or mobile broadband card is lost or stolen?............. 14 What is the Sprint Wireless Recycling Program?.......................................................................... 14 Updated, 9/22/2008 -2-
  3. 3. What is Total Equipment Protection? Total Equipment Protection is a monthly subscription plan offering comprehensive insurance, service, repair and replacement coverage. It combines the features and benefits of two individual programs: Equipment Service & Repair Program • Coverage against mechanical or electrical problems, routine maintenance or failure from normal use. • Repair and service are available at Sprint Phone Repair Centers. Check our online Sprint Store Locator for the nearest location. Equipment Replacement Program • Insurance for loss, theft, physical or liquid damage. • File your claim within 60 days of the loss. • To start your claim, go to https://phoneclaim.com/sprint or call Asurion Customer Care at 1- 800-584-3666. • If your device is lost or stolen, contact Sprint at 1-888-211-4727 to suspend service. Fees & Coverage Details • The fee for Total Equipment Protection is $7 per phone, Smartphone or mobile broadband card per month. • You can have up to three approved claims for loss, theft, physical or liquid damage within any consecutive 12 months. • A $50 nonrefundable deductible will apply for approved claims for loss, theft, physical or liquid damage claims. • When equipment replacement claims are approved, you will receive the same or comparable equipment — of like kind and quality — with similar features as your original equipment. Replacement equipment may be refurbished, reconditioned or different from your original phone, Smartphone or mobile broadband card. • You have the right to cancel your coverage at any time without penalty. If you choose to cancel, the change will be effective immediately. How do I enroll in Total Equipment Protection? You may enroll in Total Equipment Protection: • In person at a Phone Repair Center • Over the phone with Customer Care at 1-800-584-3666 TEP enrollment options include: • TEP can be added within 30 days of activation or upgrade. • A Phone Repair Center can enroll you in TEP at the time of a paid in-store repair. • You can add TEP at the same time to 10 or more lines on the same account whenever you like. Updated, 9/22/2008 -3-
  4. 4. NOTE: • You can upgrade from the Equipment Replacement Program to TEP during the above enrollment options. • You can only upgrade from the Equipment Service and Repair Program (ESRP) within 30 days of any device activation or upgrade and when adding TEP to 10 or more lines on the same account at one time. You can’t upgrade from ESRP to TEP at the time of a paid in- store repair. How can I check to see if I have Total Equipment Protection, Equipment Service & Repair Program or Equipment Replacement Program on my phone? You can check to see if you have Total Equipment Protection (TEP), Equipment Service & Repair Program (ESRP) or Equipment Replacement Program (ERP) on your phone either online through My Sprint or on your printed monthly bill. Online Through My Sprint - Plan Add-ons List To see if you have TEP, ESRP or ERP on your account, perform the following steps: • Log into My Sprint using your sprint.com username and password. • On the Phone & Plan page, click Change Plan Add-ons to view a list of the add-ons for your phone. • If you’ve added TEP, ESRP or ERP to your phone, the name of the program(s) will appear at the top of the Add-ons list above “Check the options you want to add to your plan.” Detailed Charges on Your eBill To see if you have TEP, ESRP or ERP on your account, perform the following steps: • Log into My Sprint using your sprint.com username and password. • On the Billing & Payment page, click View your current Sprint bill under View your bill online. • If you’ve added TEP, ESRP or ERP to your Sprint wireless phone number, the name of the program will appear in the detailed list of charges on the Monthly Statement page. On Your Printed Monthly Bill To see if you have TEP, ESRP or ERP on your account, perform the following steps: • Locate the Charges page in your monthly bill. If you’ve added TEP, ESRP or ERP to your Sprint wireless phone number, the name of the program will appear in the detailed list of charges on the Charges page. Updated, 9/22/2008 -4-
  5. 5. Are equipment protection options available for my device if I don’t enroll within 30 days of activation or upgrade? You can enroll in an equipment protection program at a Phone Repair Center at the time of a paid in-store repair. You can also add a protection plan at the same time to 10 or more lines on the same account whenever you like. If you do not enroll during these periods, no additional coverage options are available, although reliable service and repair is available on a per incident basis at Sprint Phone Repair Centers. Check our online Sprint Store Locator for the nearest Phone Repair Center. How much does Total Equipment Protection cost? The monthly fee for Total Equipment Protection is $7 per phone per month. There is also a $50 non-refundable deductible for approved replacements under the Equipment Replacement Program. Is there a deductible for Total Equipment Protection? Yes, a $50 non-refundable deductible will apply for approved replacement requests under the Equipment Replacement Program portion of TEP. Repairs or replacements under the Equipment Service & Repair Program portion of TEP are at no charge. What equipment is covered by Total Equipment Protection? Total Equipment Protection covers the following: • Eligible Sprint or Nextel phones or Smartphones that are active on Sprint or Nextel Network at the time of theft, loss or damage. Standard battery and standard battery charger are covered only if they are part of a loss to the covered equipment. • Mobile Broadband Cards that are active on the Sprint Network at the time of theft, loss or damage. How do I know if my device is eligible for Total Equipment Protection? Your device is eligible to enroll on Total Equipment Protection under the following scenarios: • TEP can be added within 30 days of activation or upgrade. • A Phone Repair Center can enroll you in TEP at the time of a paid in-store repair. • You can add TEP at the same time to 10 or more lines on the same account whenever you like. Note: • You can upgrade from the Equipment Replacement Program to TEP during the above enrollment options. • You can only upgrade from the Equipment Service and Repair Program (ESRP) within 30 days of any device activation or upgrade and when adding TEP to 10 or more lines on the same account at one time. You can’t upgrade from ESRP to TEP at the time of a paid in- store repair. Updated, 9/22/2008 -5-
  6. 6. Can I add the Equipment Replacement Program (ERP) or Equipment Service & Repair Program (ESRP) to my account separately? You can add the Equipment Replacement Program or the Equipment Service & Repair Program to your account as stand alone protection programs. To add either program to your account, visit a Sprint store and or call Customer Care at 1-800-584-3666. ERP and ESRP enrollment options include: • ERP and ESRP can be added within 30 days of activation or upgrade. • A Phone Repair Center can enroll you in ERP or ESRP at the time of a paid in-store repair. • You can add ERP and ESRP at the same time to 10 or more lines on the same account whenever you like. Note: • You can upgrade from ERP to TEP during the above enrollment options. • You can only upgrade from the ESRP within 30 days of any device activation/upgrade and when adding TEP to 10 or more lines on the same account at one time. • You can’t upgrade from ESRP to TEP at the time of a paid in-store repair. How much does the Equipment Replacement Program cost? The monthly fee for the Equipment Replacement Program is $4 per line per month. There is also a $50 non-refundable deductible for approved replacements. Additional Coverage Details • You can submit up to three claims within a consecutive 12-month period. • When equipment replacement claims are approved, you will receive the same or comparable equipment — of like kind and quality — with similar features as your original equipment. Replacement equipment may be refurbished, reconditioned or different from your original phone, Smartphone or mobile broadband card. • You have the right to cancel your coverage at any time without penalty. If you choose to cancel, the change will be effective immediately. How do I file an Equipment Replacement Program insurance claim? If you're a subscriber, here is how to file an Equipment Replacement Program insurance claim: Equipment Replacement Program • Go to https://phoneclaim.com/sprint and start your claim. You can also use this website to check your claim status. • Call Asurion Customer Care at 1-800-584-3666. You can also call them to check claim or shipping status. • File your claim within 60 days of the loss. • If your Sprint device is lost or stolen, contact Sprint at 1-888-211-4727 to suspend service. • Pay a $50 non-refundable deductible per approved claim. For All Replacements Updated, 9/22/2008 -6-
  7. 7. • If your Sprint or Nextel device has been damaged, it must be returned. We will mail you the necessary shipping materials to return the damaged device to Sprint. • When equipment replacement claims are approved, you will receive the same or comparable equipment — of like kind and quality — with similar features as your original equipment. Replacement equipment may be refurbished, reconditioned or different from your original phone, Smartphone or mobile broadband card. Fees & Coverage Details • The fee for TEP is $7 per line per month. • If purchased standalone, ERP is $4 per line per month • If purchased standalone, ESRP is $4 per line per month • You can submit up to three ERP claims within a consecutive 12-month period. There is no limit to the number of ESRP claims. • A $50 non-refundable deductible will apply for approved ERP replacement requests. There is no additional charge for ESRP repairs or replacements. • When equipment replacement claims are approved, you will receive the same or comparable equipment — of like kind and quality — with similar features as your original equipment. Replacement equipment may be refurbished, reconditioned or different from your original phone, Smartphone or mobile broadband card. • You have the right to cancel your coverage at any time without penalty. If you choose to cancel, the change will be effective immediately. • Insured phones need to initiate or receive one voice or data call to activate coverage. For complete details view the Equipment Replacement Program Coverage Certificate. What information will I need to submit an insurance claim? You will need to provide your Sprint wireless phone number, the first three letters of the last name on your Sprint account, your Sprint account PIN or answer to your security question (or your Sprint account password if you haven’t set up your PIN and security question/answer yet), your Sprint device model and the circumstances of the loss, theft, physical or liquid damage. For additional information on insurance claims, consult the Equipment Replacement Program Coverage Certificate. Is there a limit to the number of claims I can submit? You can submit up to three claims under the Equipment Replacement Program within any consecutive 12-month period. There is no limit to the number of repairs/replacements under the Equipment Service & Repair Program. How do I get insurance for my phone, Smartphone or mobile broadband card? You can insure your phone, Smartphone or mobile broadband card by adding Total Equipment Protection (TEP) during the enrollment options listed below. This monthly subscription will cover repair or replacement of your phone. Please visit the Phone Protection Solutions page for more information on Total Equipment Protection. TEP enrollment options include: Updated, 9/22/2008 -7-
  8. 8. • TEP can be added within 30 days of activation or upgrade. • A Phone Repair Center can enroll you in TEP at the time of a paid in-store repair. • You can add TEP at the same time to 10 or more lines on the same account whenever you like. Note: • You can upgrade from the Equipment Replacement Program to TEP during the above enrollment options. • You can only upgrade from the Equipment Service and Repair Program (ESRP) to TEP within 30 days of any device activation or upgrade or when upgrading from ESRP to TEP on 10 or more lines on the same account at the same time. You can’t upgrade from ESRP to TEP at the time of a paid in-store repair. How long does it take to receive a replacement phone through Equipment Replacement Program (ERP) insurance claims? Standard shipping takes up to four business days. If you would like your replacement more quickly, you can choose express shipping for a $7 fee billed to your Sprint bill. Note: • You can keep your original phone while you wait for the replacement. • Holidays and inventory availability can delay shipping times. • $50 deductible applies, per approved claim. Will my replacement be a new phone? Replacements are the same or comparable equipment-of like kind or quality-with similar features as your original equipment. Replacement may be refurbished, reconditioned or different from your original phone. How do I transfer my phone contact list/address book? You can transfer your phone list to your replacement phone with one of the below options: • Sprint Phone Repair Center: Check our online Sprint Store Locator for the nearest location. • Wireless Backup: Back up your contacts online at Sprint Wireless Backup. • Note: In order to use Wireless Backup, you need to purchase the $2 monthly subscription directly from your Sprint phone by selecting Wireless Backup in your phone’s Settings section and then select Subscribe. Not all phones are compatible with this tool. • Smartphone/BlackBerry®/Smart Device Users: It is recommended that you sync your device to your PC to ensure all contact information is saved prior to returning your defective phone. • Nextel Users: Most Nextel phones use a SIM card, which houses your phone book information. Please remove the SIMcard from your defective phone and insert it into the replacement phone. Updated, 9/22/2008 -8-
  9. 9. How do I activate my replacement phone? To activate your replacement phone, follow one of the below options: • Activate your phone online: sprint.com/activate. • Contact Customer Care at the following numbers: • Sprint Business: 1-800-927-2199 • Sprint Consumer: 1-888-211-4727 • Nextel Business: 1-877-639-8351 • Nextel Consumer: 1-800-639-611 What malfunctions are covered by the Equipment Service & Repair Program? The Equipment Service & Repair Program covers mechanical or electrical problems, routine maintenance or failure due to normal wear and tear. Liquid damage, fire and lightening damage, physical damage and damage beyond repair are not covered under the Equipment Service & Repair Program. These types of issue are covered by the Equipment Replacement Program. Visit a Sprint Phone Repair Center to have your device repaired or replaced. Check our online Sprint Store Locator for the nearest location. How much does the Equipment Service & Repair Program cost? The monthly fee for the Equipment Service & Repair Program is $4 per line per month. Volume discounts for the monthly subscription fee are available per line for accounts with more than 51 lines. For details about volume discounts, visit a Sprint store and or call Customer Care at 1-800- 584-3666. How much will my repair or replacement cost? If the equipment is covered by Total Equipment Protection (TEP) or Equipment Service & Repair Program (ESRP), there is no charge for repairs when the service technician defines the required action due to normal wear and tear or mechanical/electrical failure. If the equipment is covered by TEP or Equipment Replacement Program (ERP) and the technician defines the issue as physical damage, damaged beyond repair or liquid damage, you will be referred to Asurion to file a claim and will need to pay a $50 non-refundable deductible. Devices enrolled in Total Equipment Protection (TEP) have complete coverage for one low monthly price added on to your bill. A $50 deductible applies for any approved insurance claims. The Equipment Replacement Program (ERP) portion of TEP covers physical and liquid damage, damage beyond repair, loss and theft. The Equipment Service & Repair Program (ESRP) portion of TEP covers mechanical/electrical problems, failures from normal wear & tear and routine phone maintenance. If the equipment is not covered by TEP, ERP or ESRP, the per-incident repair fees range from $35 to $119, depending on the type of equipment and the type of issue. Services provided at no charge are device unlock/reset, phonebook swap, and software customization. Your Phone Repair Center will make every effort to provide these services on site. Updated, 9/22/2008 -9-
  10. 10. In most situations (but not all), these locations can unlock or reset your phone, Smartphone software and transfer your phone book. Data such as pictures, videos and ring tones may be eligible for file transfer as well. How long will it take for repair service? Some in-store repairs for eligible phones can be completed in our Phone Repair Centers while you wait or within 24 hours. These may include: • Software customization • Device unlock/reset • Antenna replacement • Routine maintenance • Phonebook swaps When repairs cannot be completed in a Phone Repair Center, the estimated turnaround time is two business days. Can I get a loaner phone while my phone is being fixed? Phone Repair Centers attempt to repair or replace your phone as quickly as possible. Although some locations may provide loaner phones while yours is being repaired, this service is not typically available. What is Direct Protect? Direct Protect is an insurance program from The Signal that provides protection for Nextel phones against loss, theft or incident-driven damage. Direct Protect covers: • Incident driven damage • Liquid damage to the phone, such as rain or submersion in liquid. • Physical damage to the phone, such as the phone being dropped or run over by vehicle. • You need to provide details of the incident to The Signal, such as the date, time, location, who was involved and a description of what occurred. • Theft • You may be required to provide The Signal a police report. • You need to provide to The Signal details of the incident, such as the date, time, location, who was involved and a description of what occurred. • Loss • You may need to provide to The Signal details of the incident such as when or where the device was lost. Updated, 9/22/2008 - 10 -
  11. 11. NOTE: You need to provide to The Signal details of the incident, such as the date, time, location, who was involved and a description of what occurred. Details: • Direct Protect can only be added to lines on accounts that already have an existing Direct Protect enrollment on another line(s). • Direct Protect has a monthly recurring charge of $4.95 per line. • Direct Protect may be added at anytime within 30 days from the date of the original activation. • If you upgrade, you may also add Direct Protect during the first 30 days after the upgrade and/or replacement. NOTE: Phone swaps or exchanges as part of a Service & Repair transaction are not eligible to add Direct Protect. • Call The Signal at 1-866-352-9182 to file a Direct Protect claim. • Once a claim is authorized, the phone is usually replaced within three to five business days. • You will receive either a new, refurbished or similar phone model, depending on inventory availability. Refurbished phones are certified by Sprint Nextel Authorized Technicians. • Insured phones need to initiate or receive one voice or data call to activate coverage. Deductible applies for all approved claims (either $35 or $100, depending on the phone model). The $100 deductible only applies in approved states. What should I do if I lose my phone and have Direct Protect? Contact Sprint at 1-800-639-6111 to suspend your service then call The Signal at 1-866-352- 9182 to file a Direct Protect claim. What is the self-service Phone Replacement Program? The Phone Replacement Program is a self-service option for Sprint customers to request a replacement for a defective phone from their home or office. Please visit the Self-Service Solutions page for more details. How long will it take to receive a replacement phone through the online Self-Service Phone Replacement Tool? Your replacement phone should arrive within 2 to 3 business days after you submit a request through the online Self-Service Phone Replacement Tool. Note: • You can keep your original phone while you wait for the replacement. • Holidays and inventory availability can delay shipping times. Updated, 9/22/2008 - 11 -
  12. 12. What is the 30-day repair and replacement policy? Your repaired or replaced phone is covered for 30 days from the date of repair or replacement. • If your account is active, repaired or replaced equipment is covered from hardware or software failure for 30 days after repair or replacement at a Sprint Phone Repair Center. • You will receive a repaired or replacement unit at no charge if your equipment exhibits software or hardware defects within 30 days from time of original repair. The service center will determine if the equipment is repaired or replaced. • You will need to return the phone to the original repair location for this policy to apply. • The phone must not show signs of obvious physical abuse or liquid damage. How do I replace my device under the manufacturer's warranty? Select manufacturers offer limited warranty coverage on phones and devices. Coverage typically offers repair or replacement of equipment defect at no charge to the customer. Shipping charges generally apply. Turnaround time is usually 7 to 10 days. Please contact Sprint for all available options or troubleshooting before contacting the original equipment manufacturer to submit a device for warranty repair or replacement and for terms and conditions. Manufacturers’ Contact Information Manufacturer Phone Number Website LG and Sprint By 800-793-8896 http://us.lge.com/ LG phones Motorola (CDMA) 866-BUY-MOTO www.motorola.com/us (866-289-6686) Motorola (iDEN) 800-453-0920 Nokia 888-NOK-IA2U www.nokiausa.com (888-665-4228) Novatel 866-903-0497 www.novatelwireless.com PalmOne 813-313-4914 www.palm.com (Handspring) RIM (Blackberry) 877-255-2377 www.rim.com or www.blackberry.com Samsung 800-SAMSUNG www.samsung.com (800-726-7864) Sanyo 866-SAN- www.sanyo.com YOWC (866- 726-9692) Sierra Wireless 877-231-1144 www.sierrawireless.com UT Starcom 800-229-1235 www.utstar.com (Audivox, Pantech Use the UT Starcom information for the wireless) following phones: • Pantech PX-500 • Sprint PCS PPC-6600 Updated, 9/22/2008 - 12 -
  13. 13. • Sprint PCS PPC-6601 • Sprint VI-600 • Sprint PM-8912 • Sprint PM-8920 • Sprint CDM9155SP • Sprint CDM9100SP • Sprint CDM-105 • Sprint CDM-120 Most Sprint device manufacturer websites offer device support information. The support information may consist of troubleshooting material, software upgrade information, technical specifications, Guides & Tutorials, and service alerts. Many Sprint device vendors also produce devices for other carriers and/or manufacturer products other than wireless phones. When using these resources, some navigation to Sprint or Wireless devices may be required. When reviewing device information, it is important the device is a Sprint device. “Sprint Branded” is the term given to devices manufactured by various companies but marketed under the Sprint Trademark (Brand). Devices marketed under the Manufacturer's Trademark are listed by Manufacturer name. Note: Warranties are exclusive to the manufacturer and only allow for same-model exchanges, if available. Sprint has no liability in connection with the manufacturers' acts and/or omissions. How do I determine the manufacturer of my phone? The manufacturer name, model number and other information about many Sprint phones can be found underneath the battery component. For those products without a battery component, or if you do not see the manufacturer name printed directly on the device, refer to the user manual. NOTE: The above image illustrates the location of the manufacturer name on a typical phone. The location of the manufacturer name for your device may be different. Updated, 9/22/2008 - 13 -
  14. 14. What repair and replacement services are available for my phone or broadband card? Please refer to the information provided on the In-Store Service page for details on the repair and replacement services available for your phone or broadband card. Repair Services are available for active devices on Sprint accounts in good standing. Repair or replacement is at the discretion of the Phone Repair Center. Pricing is subject to change. Sprint reserves the right to modify or terminate these options at any time without notification. What should I do if I am having trouble with my phone, Smartphone or mobile broadband card? If you are having trouble with your Sprint or Nextel device, you can find helpful troubleshooting information online at Sprint Support. Please visit the Phone Protection Solutions page for details about your phone repair and protection options. If you continue to have issues, call Customer Care at the numbers listed in the Contact Us section of Sprint.com and ask for Technical Support. What should I do if my phone, Smartphone or mobile broadband card is lost or stolen? If your phone, Smartphone or mobile broadband card is lost or stolen, contact Sprint immediately at 1-888-211-4727 to suspend your service. If you have Total Equipment Protection or Equipment Replacement Program, please call Asurion Customer Care at 1-800-584-3666 to file a replacement request or to check on your claim or shipping status. A $50 non-refundable deductible applies per approved replacement request. If you do not have either program, you are responsible for replacing your lost or stolen phone. If you have Direct Protect on your Nextel device and your device is lost or stolen, contact Sprint at 1-800-639-6111 to suspend your service. Next, call The Signal at 1-866-352-9182 to file a Direct Protect claim. A $35 or $100 non-refundable deductible applies per approved claim depending on your device model and the state listed in your Sprint billing address. What is the Sprint Wireless Recycling Program? The Sprint Wireless Recycling Program collects all used wireless devices and associated accessories regardless of age and manufacturer. Sprint refurbishes old phones for future use whenever possible or disposes of them in an environmentally sound manner for those phones that cannot be refurbished. Sprint maintains a Zero E-Waste program that mandates that all cell phones, accessories and program waste is centrally collected and properly recycled keeping this equipment out of public landfills and incinerators. The Sprint Wireless Recycling Program provides Sprint customers with two options: • Sprint Buyback - Sprint customers receive an account credit for specific model phones. The credit varies from $10 - $50 depending on the phone model. • The battery must be included normal wear and tear is acceptable, as long as the phone powers on, doesn't have any loose internal parts (rattling) or extensive physical damage Updated, 9/22/2008 - 14 -
  15. 15. • Sprint Project Connect – Sprint helps to keep kids safer online through Sprint’s 4NetSafety program in partnership with the Center for Missing and Exploited Children and the National Education Association Health Information Network. For complete details visit the Sprint Wireless Recycling Program page. Updated, 9/22/2008 - 15 -

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