National Seminar on e-Governance


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National Seminar on e-Governance

  1. 1. e-Governance Strategy- Government of Punjab
  2. 2. Selection Methodology <ul><li>E-Governance Preparedness </li></ul><ul><li>Perspective of State Ministries and Departments </li></ul><ul><li>Importance Accorded to IT in the overall functioning of various Departments in the State </li></ul><ul><li>E-Governance Projects Undertaken/ Planned-Current and in Pipeline </li></ul><ul><li>IT Policy- Action Plan </li></ul><ul><li>Level of Officials Involved in Decision Making for IT Policy </li></ul><ul><li>IT Budgeting and Policy Matter </li></ul><ul><li>IT People in the State </li></ul><ul><li>Status of IT Training and Development Programmes </li></ul><ul><li>IT Infrastructure </li></ul>
  3. 3. E-Governance Preparedness E-Governance Preparedness
  4. 4. <ul><li>IT& ITES Industry </li></ul><ul><li>IT facilitated Industry </li></ul><ul><li>Employment </li></ul><ul><li>e-governance within government </li></ul><ul><li>Integrated Citizen Services </li></ul><ul><li>Public Private Partnership (PPP) </li></ul><ul><li>Administrative Reforms and BPR </li></ul><ul><li>Information & Communication Technology (ICT) Education </li></ul><ul><li>High End HRD </li></ul>Human Resource Development & IT Education Electronic Governance & Re-engineering Promotion of IT, employment & e-business IT Policy & Preparedness of Punjab Government e-Citizen Service is a key Thrust Area <ul><li>Institutional Framework </li></ul><ul><li>IT Infrastructure </li></ul>Infrastructure Development Department of Information Technology Department of Industries & Commerce
  5. 5. <ul><li>Institutional Frame work– Already formed and notified </li></ul><ul><ul><li>IT Vision Group and Sub-Groups under Hon’ble CM </li></ul></ul><ul><ul><li>Empowered Committee on Computerization (ECC) under CS </li></ul></ul><ul><ul><li>Departmental Committee on IT under Minister In-charge </li></ul></ul><ul><ul><li>Punjab State e-Governance Society under CS </li></ul></ul><ul><ul><li>Sukhmani Societies at District Level under DC </li></ul></ul><ul><ul><li>Punjab Information and Communication Technology Education Society (PICTES) </li></ul></ul><ul><ul><li>Punjab Land Records Society (PLRS) </li></ul></ul><ul><li>IT Architecture, State Technical Standards, Procedures – In place </li></ul><ul><li>IT Resource Acquisition and Disposal Policy – In place </li></ul><ul><li>Free Right of the way policy – In place </li></ul><ul><li>Public Private Partnership (PPP) policy – In place </li></ul>Key Components of IT Preparedness Infrastructure
  6. 6. <ul><li>IT Backbone - Punjab Wide Area Network (PAWAN) – </li></ul><ul><ul><li>GOI Supported. BSNL implementing on BOOT basis. </li></ul></ul><ul><li>Secretariat / District level Local Area Networks – in place </li></ul><ul><ul><li>Established LAN at Main and Mini Secretariat with Internet , email facilities, 10 applications </li></ul></ul><ul><ul><li>Established LAN in all DC offices with 10-20 nodes </li></ul></ul><ul><li>Video Conferencing facility in all district - Operational - Honorable CM, CS, Administrative Secretaries, HODs etc. regularly reviewing the projects and schemes </li></ul><ul><li>Geographical Information System (GIS) – In progress </li></ul><ul><ul><li>Revenue maps digitised for all departments </li></ul></ul><ul><ul><li>Survey of India (SoI) digitized 90+ out of 104 toposheets </li></ul></ul>Key Components of IT Preparedness Infrastructure
  7. 7. <ul><li>National e-Governance Plan (NeGP) </li></ul><ul><ul><li>State Infrastructure projects </li></ul></ul><ul><ul><li>Mission Mode Projects </li></ul></ul><ul><li>Government Process Reengineering & AR </li></ul><ul><ul><li>Restructuring of the Departments, PFR, CSR </li></ul></ul><ul><ul><li>Manual of Office Procedure, </li></ul></ul><ul><ul><li>Right to Information Act 2005 </li></ul></ul><ul><li>Policy on empowerment of Citizen </li></ul><ul><ul><li>Improved delivery of Integrated Citizen Services, </li></ul></ul><ul><ul><li>Implementation of Citizen Charters </li></ul></ul><ul><li>Policy on Promotion of Local Language Interface </li></ul><ul><ul><li>Punjabi Unicode submitted to Unicode Consortium </li></ul></ul><ul><ul><li>Dictionary of 40,000 words, Spell checker of 1,50,000 with Punjabi OCR developed </li></ul></ul><ul><li>Policy on Funding & sustainable Revenue model - BOO, BOOT </li></ul><ul><ul><li>Sukhmani- Integrated Citizen Services, Land Records and Registration, Transport, Multi Service Smart Cards (MSSC) </li></ul></ul><ul><li>Security and Privacy Policy - Basic Rules under IT Act </li></ul>Key Components of IT Preparedness e-Governance & Process Reengineering
  8. 8. <ul><li>Human Resource Development and IT Education </li></ul><ul><ul><li>Compulsory ICT Education to 0.75 Million students out of total 1.35 millions in the Middle, High, Higher Secondary School </li></ul></ul><ul><ul><ul><li>Hardware on 5 year BOOT basis </li></ul></ul></ul><ul><ul><ul><li>Teachers on Job Work basis by VEDCs </li></ul></ul></ul><ul><ul><ul><li>Implementing in 1287 schools </li></ul></ul></ul><ul><ul><li>Developing Punjab State e-Governance Roadmap and Capacity Building Roadmap under Capacity Building of National e-Governance Plan (NeGP) </li></ul></ul><ul><ul><li>Compulsory IT Enablement in Technical Education – Already in place </li></ul></ul><ul><ul><li>120 hours IT Enablement made a compulsory for Government jobs </li></ul></ul><ul><ul><li>Training Policy for Govt Staff – in Place </li></ul></ul><ul><ul><li>Training for CIOs and Dy CIOs – Being arranged </li></ul></ul><ul><li>Promotion of Industry, employment and e-business </li></ul><ul><ul><li>IT, ITES, Communication, Electronics and BT Policy – Already in place </li></ul></ul><ul><ul><li>IT park Infrastructure- being created in collaboration with private sector </li></ul></ul><ul><ul><li>Communication Infrastructure – Already in place </li></ul></ul>Key Components of IT Preparedness HRD & IT Industry
  9. 9. Good Governance- Components <ul><li>Effectiveness & efficiency </li></ul><ul><li>Equity and inclusiveness </li></ul><ul><li>Consensus orientation </li></ul><ul><li>Participation </li></ul>ICTs can help in Implementing all the above components for Good Governance Good Governance Fiscal Reforms Process Re-engineering Rule of law Transparency Accountability Responsiveness
  10. 10. Reforms Agenda for Good Governance <ul><li>Re-invent the Government for Good Governance </li></ul><ul><ul><li>Focus on Good Governance & divest other roles to private sector </li></ul></ul><ul><ul><li>Shift from Command- control regime to market driven regime </li></ul></ul><ul><ul><li>Un-bundle competitive & commercial functions from State’s roles </li></ul></ul><ul><ul><li>Strengthening Institutions to perform State domain roles </li></ul></ul><ul><li>Re-define Service Delivery </li></ul><ul><ul><li>Improve Citizen interface with Government </li></ul></ul><ul><ul><li>Improve service delivery through use of Information Technology (IT) </li></ul></ul><ul><ul><li>Government Process Re-engineering & Administrative Reforms </li></ul></ul><ul><ul><li>Bring in Responsiveness, Accountability & Transparency </li></ul></ul><ul><li>Improve effectiveness, internal efficiencies & reduce costs </li></ul><ul><li>Right-sizing the Government </li></ul><ul><li>Development through Public-Private Partnership / Privatization </li></ul><ul><li>Democratic Decentralization- powers to Panchayats & MCs </li></ul><ul><li>Empowerment of Citizens, Women & the Disadvantaged </li></ul>
  11. 11. The Key Challenges….. Processes Preparedness People <ul><li>Re-engineering </li></ul><ul><li>Improvement </li></ul><ul><li>Reforms </li></ul><ul><li>Optimisation </li></ul><ul><li>Architecture </li></ul><ul><li>Standards </li></ul><ul><li>Technology </li></ul><ul><li>Components </li></ul><ul><li>HW, SW, NW </li></ul><ul><li>Connectivity </li></ul><ul><li>Awareness </li></ul><ul><li>Capacity Building </li></ul><ul><li>Training Staff </li></ul><ul><li>Skill Development </li></ul>Institutional, Administrative, Legal…. Framework… Commitment…. Mindset ….. Change…
  12. 12. Institutional Framework IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)
  13. 13. IT Vision Group - State e-Governance Council State e-Gov Council to provide leadership and vision for the State e-Governance Plan <ul><li>Advisory Council to be preferably headed by the top political leadership of the State </li></ul><ul><li>Members of the Council to consist of eminent people from the industry / state </li></ul>IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)
  14. 14. Empowered Committee on Computerization - State Apex Committee State Apex Committee to provide strategy to achieve policy direction and oversee the State e-Governance program & ensure inter - departmental co-ordination & single point clearance of IT projects Chief Secretary Chairman Principal Secretary (IT) / Secretary (e- Governance) Member Convener Principal Secretary (Finance) Member Principal Secretary (Planning) Member Principal Secretary (Science & Technology) Member Secretary (Industry & Commerce) Member Representatives of departments taking up e-Governance projects under SeGP Members Domain /Technical experts Members or special Invitees IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)
  15. 15. Role of SeMT <ul><li>SeMT would do the groundwork for : </li></ul><ul><li>Providing an overall </li></ul><ul><ul><li>Direction </li></ul></ul><ul><ul><li>Standardization and </li></ul></ul><ul><ul><li>Consistency </li></ul></ul><ul><li>Resolve all issues pertaining to : </li></ul><ul><ul><li>Interdependencies </li></ul></ul><ul><ul><li>Overlaps </li></ul></ul><ul><ul><li>Conflicts </li></ul></ul><ul><ul><li>Standards </li></ul></ul><ul><ul><li>Overarching architecture, Security </li></ul></ul><ul><ul><li>Legal aspects, etc. </li></ul></ul><ul><li>Assist DeMT in accessing external competencies </li></ul>SeMT would function as the secretariat of the SeGP Apex Committee under the Secretary (IT) or any other secretary nominated by the state government IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)
  16. 16. Role of PeMT DeMT would service the Department Secretary/HOD (and/or any departmental committee formed) for carrying out the e-Governance project. <ul><li>Project Development </li></ul><ul><ul><li>Project proposal preparation </li></ul></ul><ul><ul><li>Financial sustainability </li></ul></ul><ul><li>Manage Project Implementation </li></ul><ul><ul><li>BPR </li></ul></ul><ul><ul><li>Software </li></ul></ul><ul><ul><li>Hardware </li></ul></ul><ul><ul><li>Networking </li></ul></ul><ul><ul><li>Quality assurance </li></ul></ul><ul><ul><li>Change management </li></ul></ul><ul><ul><li>Data entry </li></ul></ul><ul><li>Operation & Maintenance </li></ul>Assistance from External Agency Assistance from SEMT Envisaged IT Vision Group - State eGov Council (CM) State Apex Committee (CS) Departmental Committee PSeGS - SeMT DIT DeMT Cabinet Sub-Committee (CM)
  17. 17. Implementation framework for IT projects Hon’ble High Court Outside Vendors IT Consultants Development Testing Implementation on actual data and Supervision Systems Management Admin Reforms Tech Evaluations Data Creation/ Entry/ Validation Software Consultants (Developer/ Turnkey Solution Provider- TSP) Site Preparation Deptt. IT Manager Chairman Committee Software Developer IT Consultant Analysis Design Enhancement Tendering Consumables Training System Software Hardware Networking ISP Personnel Legal Financial Planning BPR SITAP, SRS Pre-Development SW Project Manager IT consultant Technical Training Project Co-ordinator
  18. 18. Karnataka, Tamil Nadu, Andhra Pradesh,Maharashra, Chandigarh Kerala, Gujrat, Goa, Delhi, Punjab , Haryana West Bengal, Pondicherry, Madhya Pradesh Lakshadweep, Manipur, Tripura, Arunachal Pradesh, Andaman & Nicobar Islands, Bihar, Daman & Diu, Dadra & Nagar Haveli, Nagaland Mizoram, Jammu and Kashmir, Assam, Meghalaya, Uttaranchal, Jharkhand Uttar Pradesh, Chattisgarh, Orissa, Sikkim, Himachal Pradesh, Rajasthan Least Achievers Below Average Achievers Average Achievers Expectants Aspiring Leaders Leader E-READINESS- INDIAN STATES Source: NCAER E-Readiness Report 2004
  19. 19. Perspective of State Ministries and Departments
  20. 20. STRATEGY FOR CITIZEN SERVICES “ Make Government Businesslike” NOT Making Government Like Business <ul><li>CAPTURE the Private Sector Profit Motives </li></ul><ul><ul><li>Customer orientation </li></ul></ul><ul><ul><li>Efficiencies </li></ul></ul><ul><ul><li>Management Practices </li></ul></ul><ul><ul><li>Financial Resources </li></ul></ul><ul><ul><li>HR Talent </li></ul></ul><ul><ul><li>Entrepreneurship </li></ul></ul><ul><li>While keeping Govt’s Social Responsibility </li></ul><ul><ul><li>Public orientation </li></ul></ul><ul><ul><li>Equality and justice </li></ul></ul><ul><ul><li>Affordability </li></ul></ul><ul><ul><li>Accountability </li></ul></ul><ul><ul><li>Objectivity </li></ul></ul><ul><ul><li>Transparency </li></ul></ul>Ultimately Financial Motive is the Single Biggest Success Driver <ul><li>Treat EG Projects as Infra Projects </li></ul><ul><li>Build PPP for Individual Projects </li></ul><ul><li>Private financing wherever possible </li></ul><ul><li>Govt. financing where necessary </li></ul>Underlying Principle
  21. 21. Implementation Perspective <ul><li>Think big </li></ul><ul><ul><li>Vision- Have BIG Picture in Mind </li></ul></ul><ul><ul><li>Plan, Plan, Plan…… </li></ul></ul><ul><ul><li>Process Re-engineering </li></ul></ul><ul><li>Start small </li></ul><ul><ul><li>Demonstrate proof of concept </li></ul></ul><ul><ul><li>Gain stakeholders confidence </li></ul></ul><ul><ul><li>Ensure self-sustainability- Financial & Administrative </li></ul></ul><ul><li>Grow fast </li></ul><ul><ul><li>Scalability </li></ul></ul><ul><ul><li>sustainable revenue model </li></ul></ul><ul><ul><li>Percolation of e-Governance through PPP </li></ul></ul>
  22. 22. Importance Accorded to IT in the overall functioning of various Departments in the State
  23. 23. Transformation through e-Governance Pillar 1 Pillar 2 Pillar 3
  24. 24. e-Governance Big Picture Legend
  25. 25. E-Governance Projects undertaken / planned Current and in pipeline
  26. 26. IT Prioritization Framework <ul><li>Pursue </li></ul><ul><li>Executive Information System </li></ul><ul><li>Punjab WAN </li></ul><ul><li>Video Conferencing </li></ul><ul><li>Treasury & Accounts </li></ul><ul><li>GIS in PWD B&R, Mandi Board </li></ul><ul><li>Secretariat LAN & Applications </li></ul><ul><li>Social Security & Welfare </li></ul><ul><li>Digitization of Records </li></ul><ul><li>P Govt Personnel Mgt System </li></ul><ul><li>E-Procurement </li></ul><ul><li>Defence Welfare </li></ul><ul><li>Defer </li></ul><ul><li>All other applications </li></ul><ul><li>Permit </li></ul><ul><li>Dynamic Departmental web Sites </li></ul><ul><li>E-mail, Office tools </li></ul><ul><li>Modernization of AG Office </li></ul><ul><li>PWD, Engg Applications </li></ul><ul><li>Agri-Information Services </li></ul><ul><li>Rural Development & Panchayats </li></ul><ul><li>Target </li></ul><ul><li>Sukhmani -Integrated Citizen Services </li></ul><ul><li>Sukhmani DC Services & EFV </li></ul><ul><li>Excise & Taxation </li></ul><ul><li>Land Records </li></ul><ul><li>Punjab Property Registration </li></ul><ul><li>Transport – Motor Vehicle activities </li></ul><ul><li>Multi-Service Smart Card </li></ul><ul><li>Local Govt - Municipal Corporation </li></ul><ul><li>Labour and Employment </li></ul><ul><li>ICT Education </li></ul><ul><li>Staff Training- CIO, DyCIO </li></ul>Feasibility Criticality
  27. 27. Projects Completed <ul><li>Treasury and Accounts (T&A) </li></ul><ul><ul><li>Districts treasuries Covered, web enabled, sub-treasuries being covered </li></ul></ul><ul><li>Registration of Property - PRISM </li></ul><ul><ul><li>Registration of Various Types of Transactions ; Evaluation of property </li></ul></ul><ul><ul><li>On-the-spot registration; Single Window System </li></ul></ul><ul><ul><li>Capturing and Printing of Photographs ; Printing of Endorsements </li></ul></ul><ul><ul><li>Integrating the application - financial & technical support of DIT, GOI </li></ul></ul><ul><li>Technical Education </li></ul><ul><ul><li>Provided IT and Internet facility in each technical institute, Web Info </li></ul></ul><ul><ul><li>Citizen charter has been prepared </li></ul></ul><ul><li>Secretariat LAN Application- Full potential to be realized </li></ul><ul><ul><li>Established LAN in Main and Mini Secretariat – 500 nodes </li></ul></ul><ul><ul><li>Made available high speed 2 mbps Internet and email facility to 2500 officers </li></ul></ul>
  28. 28. Projects Completed <ul><li>Executive Information System- CM, CS, Secretaries, HODs </li></ul><ul><li>Advocate General (AG) Office- Full potential to be realized </li></ul><ul><ul><li>1,10,000 cases being monitored, Web Enablement in Progress </li></ul></ul><ul><li>Markfed- State wide ERP – BAAN Project </li></ul><ul><li>Video Conferencing facility in all districts </li></ul><ul><li>HR Management - Punjab Government Personnel Management Information System – Employee records </li></ul><ul><li>Finance and Budget - Compilation of accounts, annual budget </li></ul><ul><li>Health and Family Welfare- All hospitals under Punjab Health System Corp by TCS </li></ul><ul><li>Ref Monitoring, Dak Monitoring, Legal cases monitoring, Court cases Monitoring System, Courts Information System </li></ul><ul><li>CM’s Office, File Monitoring, Security-visitors gate pass etc. </li></ul>
  29. 29. <ul><li>Information Collection Centre and Excise & Taxation – Integrated with VAT software </li></ul><ul><ul><li>All 98+ locations are alive through leased line or VSAT </li></ul></ul><ul><ul><li>Complete Tracking system at Central server in Patiala </li></ul></ul><ul><ul><li>Revenue increase from phase 1 – Rs. 835 Crores </li></ul></ul><ul><ul><li>Expected revenue increase from phase 2 - Rs. 1200 Crores per year </li></ul></ul><ul><li>Social Security- pension Management- About 10 lac cases </li></ul><ul><ul><li>Implemented State wide </li></ul></ul><ul><li>Suvidha- DC Office Services Implemented in all DC offices </li></ul><ul><ul><li>Implemented 24 Application – Front end and now backend in progress </li></ul></ul><ul><ul><li>Introducing IVR System namely Dial CITI for latest status of the application </li></ul></ul><ul><ul><li>Uploading of Status of applications on Internet </li></ul></ul><ul><ul><li>Being replicated in 72 SDM offices this year </li></ul></ul><ul><li>Municipal Committee and Octroi </li></ul><ul><ul><li>Application implemented at MC, Ludhiana, Patiala, Amritsar and Jalandhar </li></ul></ul><ul><ul><li>To be implemented in all other 129 Municipal Councils </li></ul></ul>Successful Pilots already Rolled-out
  30. 30. Implemented SUWIDHA Services in all DC offices and being rolled-out in 72 SDMs 11 10 9 8 7 6 5 4 3 2 1 S No Passport Application 22 Peshi Branch of Deputy Commissioner Succession Certificate for Legal Heirs 21 Marriage-ability Certificate Record & Copying Branch 20 Issuance of Licences to Cinema Halls, Video Parlors & Guest house File Movement System for all the Branches of DC Office 19 Public Grievance Branch Issuance of Encumbrance Certificate 18 Issuance of Death & Birth Certificate Issuance of Domicile/ Residence Certificate 17 Financial Assistant Schemes (Social Security Schemes) of the State Govt. Issuance of Caste/ & Income Certificate 16 Character verification for New Recruitment Issuance of Rural Area Certificate 15 Arms Licences Prohibitory Order regarding Liquor, Meat Shop, Processions, Imposition of Sec 144, Curfew etc. 14 Counter Signing of Certificate for NRI Permission for Loud Speaker, Rallies, Conference 13 Freedom Fighter Information-Issuance of Bus Passes Certificate Issuance to Handicapped Persons 12 Web based Information Dissemination System for the Public Name of the application SNo Name of the application
  31. 31. Citizen Services Projects under Implementation <ul><li>Integrated Citizen Services under one roof-SUKHMANI </li></ul><ul><ul><li>Pilot Center at Ludhiana is operational w.e.f Nov 20 2003 </li></ul></ul><ul><ul><li>integrated services: Municipal Corporation, PSEB, BSNL, DC Office </li></ul></ul><ul><ul><li>Microsoft Consulting Services - Software consultant </li></ul></ul><ul><li>Land Records (GoI support) </li></ul><ul><ul><li>Pilot district is Kapurthala - software tested; Roll-out in progress in an integration with Registration of property </li></ul></ul><ul><li>Integrated Registration of Properties (GoI support) </li></ul><ul><ul><li>Pilot district is Sangrur - software tested; Roll-out in progress in an integration with Land Records project </li></ul></ul><ul><li>Transport (GoI support) </li></ul><ul><ul><li>Pilot district is Ropar - software tested; Implementation in progress </li></ul></ul><ul><li>Multi Service Card (MSC) (GoI support) </li></ul><ul><ul><li>Pilot district is Fatehgarh Sahib; Data Collection phase in progress </li></ul></ul><ul><ul><li>Extension of WebCITI project for quicker delivery of services </li></ul></ul><ul><li>ICT Education in Schools- Implemented on Leased model </li></ul>
  32. 32. e-Governance in Pipeline <ul><li>Punjab E-Business System for Agriculture </li></ul><ul><li>Worldwide Marketing Engine for Punjab </li></ul><ul><li>Police - Net, NCRB- CCIS, e-Cop- Government of India supported </li></ul><ul><li>Public Health Department- Health care Billing </li></ul><ul><li>PWD Internal functioning - C-DAC has prepared report </li></ul><ul><li>Forest OECF Project- Geographic Information System </li></ul><ul><li>Mandi Board- Agri-Information Services </li></ul><ul><li>Computerization in Punjab School Education Board- OCR/ ICR </li></ul><ul><li>Computerization of PSEB – Thermal plants and design offices </li></ul><ul><li>Computerization of Cooperative Department </li></ul><ul><li>Internet based Grievance Handling System </li></ul>
  33. 33. e-Governance On BOOT Basis <ul><li>Land Records Services on BOOT Model </li></ul><ul><li>Property Registration Services on BOOT Model </li></ul><ul><li>Transport Services on BOOT Model </li></ul><ul><li>Kisan Card/ Smart Card on BOOT Model </li></ul><ul><li>Citizen Services relating to Punjab Urban Planning & Development Authority & Improvement trusts on BOOT Model </li></ul><ul><li>Digitization of Government records on BOOT Model </li></ul><ul><li>Computerization of PSEB billing on BOOT Model </li></ul><ul><li>E-procurement in PWD, PH, Transport, PSEB, Local Bodies, DoIT </li></ul><ul><li>Students, admissions, results in Technical, Medical, Education </li></ul><ul><li>Health and family welfare </li></ul>
  34. 34. IT Policy – An Action Plan
  35. 35. The six ICT pillar agenda <ul><li>Physical and Social Infrastructure Development </li></ul><ul><li>Improving Service Delivery through efficient Government Administration </li></ul><ul><li>Accelerated Human Resources Development (HRD) </li></ul><ul><li>Promoting investments in the Knowledge sector </li></ul><ul><li>Promoting adoption of ICT in growth of industry and business </li></ul><ul><li>Legal, Regulatory and Institutional Framework provisions for growth of knowledge sector </li></ul>
  36. 36. E-Governance Roadmap Policies Defined Core Infrastructure Core Applications Departmental Applications <ul><li>IT Policy </li></ul><ul><li>Strategic IT Action Plans </li></ul><ul><li>IT Architecture </li></ul><ul><li>State Technical Standards </li></ul><ul><li>Security Policy </li></ul><ul><li>Network policy </li></ul><ul><li>Resource Acquisition Policy </li></ul><ul><li>HR Policy </li></ul><ul><li>Institutional Framework </li></ul><ul><li>Procedures </li></ul><ul><li>Punjab WAN & OFC </li></ul><ul><li>Video Conf </li></ul><ul><li>Departmental LANs </li></ul><ul><li>Access Infra/ PCs </li></ul><ul><li>Public Kiosks </li></ul><ul><li>Internet </li></ul><ul><li>Data Centre </li></ul><ul><li>PKI & Digital Signature </li></ul><ul><li>Database- Citizen, Business, Property </li></ul><ul><li>GIS System </li></ul><ul><li>HR- CIOs, Dy CIOs </li></ul><ul><li>Sukhmani Integrated </li></ul><ul><li>Citizen Services- </li></ul><ul><ul><li>Sukhmani Centers </li></ul></ul><ul><ul><li>DC office Service </li></ul></ul><ul><ul><li>Web Services </li></ul></ul><ul><li>OLTP </li></ul><ul><li>MSC ID Smart Card </li></ul><ul><li>Executive Info System </li></ul><ul><li>E-mail and VOIP </li></ul><ul><li>LAN Applications </li></ul><ul><li>HR Management </li></ul><ul><li>Treasury & Finance </li></ul><ul><li>Engg Applications </li></ul><ul><li>Land Records </li></ul><ul><li>Transport </li></ul><ul><li>Prop Registration </li></ul><ul><li>Excise & Taxation </li></ul><ul><li>PSEB </li></ul><ul><li>Local Government </li></ul><ul><li>Social Security </li></ul><ul><li>Employment </li></ul><ul><li>ICT Education in Govt. Schools </li></ul><ul><li>Panchayats </li></ul><ul><li>Health Care </li></ul><ul><li>Police </li></ul>
  37. 37. Structuring e-Governance
  38. 38. Structuring e-Governance
  39. 39. Project Management & Revenue Models
  40. 40. Level of Officials involved in Decision making for IT policy
  41. 41. List of officials/ Institutions involved in decision making for IT Policy <ul><li>IT Vision Group - IT Brain Trust under CM </li></ul><ul><li>Cabinet Sub Committee on Information Technology under CM </li></ul><ul><li>Empowered Committee on Computerization (ECC) under Chief Secretary - single window clearance authority </li></ul><ul><li>Departmental Committee on IT (DC-IT) for monitoring the implementation of IT project </li></ul><ul><li>Technical Committee on Computerization (TCC) for examining the technical aspects of the IT project </li></ul><ul><li>Punjab State e-Governance Society, District Sukhmani Societies </li></ul><ul><li>NIC, NICSI </li></ul><ul><li>Consultants </li></ul><ul><ul><li>PricewaterhouseCoopers (PwC) </li></ul></ul><ul><ul><li>E & Y </li></ul></ul><ul><ul><li>KPMG </li></ul></ul><ul><ul><li>ICICI Infotech </li></ul></ul>
  42. 42. IT Budgeting and spending – A policy matter
  43. 43. IT Budgeting and spending – A policy matter <ul><li>Accorded full recognition and importance to deployment of IT and e-Governance. </li></ul><ul><li>Kept adequate budget provisions for IT in the respective departments rather than at one place in IT Department </li></ul><ul><li>IT Budgeting process: </li></ul><ul><ul><li>Prepares IT budget for the coming year in the month of September every year keeping in view the funds required for on-going projects as well for the new projects. </li></ul></ul><ul><ul><li>The Budgeting demand of every department is discussed and decided at the level of Hon’ble CM </li></ul></ul><ul><ul><li>Based on the decisions, the required funds are either kept in the budget provisions of IT Department or in the concerned department. </li></ul></ul><ul><li>IT spending over 3 years - A indicator of % of Annual Expenditure spent: </li></ul><ul><ul><li>Total IT spending is ranging between 2- 3.5% of the State budget </li></ul></ul>
  44. 44. IT Budgeting and spending – A policy matter <ul><li>Breakup of IT Spending - where is the money being spent?: </li></ul><ul><ul><li>IT budget was spent mainly in two areas – public dealing areas and revenue generating areas in the first phase of implementation. </li></ul></ul><ul><ul><li>Projects include SUWIDHA, Social Security, Excise & Taxation, Education, Registration of Properties, Land Records, Transport, Treasuries ad Accounts, Web portals, Municipal Corporations and Connectivity etc. </li></ul></ul><ul><li>Kept IT budget for the current fiscal year at Rs. 125 crores i.e. Above 3.5 % of the state’s budget </li></ul><ul><ul><li>IT Department - Rs. 15 crore </li></ul></ul><ul><ul><li>School Education - Rs. 35 crore </li></ul></ul><ul><ul><li>Excise - Rs. 10 crore </li></ul></ul><ul><ul><li>Land Records & RoD - Rs. 30 crore </li></ul></ul><ul><ul><li>Transport - Rs. 10 crore </li></ul></ul><ul><ul><li>NeGP - Rs. 20-25 crore </li></ul></ul>
  45. 45. IT People in the State
  46. 46. IT People <ul><li>Department of IT – 30 Technical Persons </li></ul><ul><li>Other Departments – 25 Technical Persons </li></ul><ul><li>NIC Punjab State Unit – 55 Persons </li></ul><ul><li>IT Assistants attached to Administrative Secretary/ HOD </li></ul><ul><li>IT Tutors </li></ul><ul><li>IT Resources on Job Work Basis </li></ul><ul><li>CIO- 5 officers are Trained in each batch </li></ul><ul><li>Dy CIO- 20 Trained </li></ul><ul><li>Government Staff- 3000 to 4000 every year </li></ul><ul><li>120 Hours of IT training Included as compulsory qualification to Group A, B and C jobs </li></ul>
  47. 47. Status of IT training and Development Programmes
  48. 48. Status of IT Training and Development Programs <ul><li>Already trained 5000 employees </li></ul><ul><li>DoEACC based IT PRIMER – I (Basic IT Awareness Course) - 400 employees </li></ul><ul><li>DoEACC based IT PRIMER – II (Productivity Enhancement Course) - 250 employees </li></ul><ul><li>System Administration Course - 50 employees </li></ul><ul><li>Training for Dy. CIO’s – 20 Nos </li></ul><ul><li>Training by IT Tutors to the Ministers/ Principal Secretaries/ FC’s/ Administrative Secretaries and other IT related Training Services – 25 Nos </li></ul>
  49. 49. IT Infrastructure
  50. 50. IT Infrastructure (Resources) <ul><li>Hardware / Software Infrastructure </li></ul><ul><ul><li>Servers - 2000 - 2500 </li></ul></ul><ul><ul><ul><li>Excise & Taxation - 25 </li></ul></ul></ul><ul><ul><ul><li>Main and Mini Secretariat - 10 </li></ul></ul></ul><ul><ul><ul><li>School Education - 1650 </li></ul></ul></ul><ul><ul><ul><li>DIT - 5 </li></ul></ul></ul><ul><ul><ul><li>Deputy Commissioners’ - 30 </li></ul></ul></ul><ul><ul><ul><li>Other Departments, corporations - 80 </li></ul></ul></ul><ul><ul><li>Personal Computers - 25000-30000 </li></ul></ul><ul><ul><ul><li>Excise & Taxation - 800 including thin clients </li></ul></ul></ul><ul><ul><ul><li>Main and Mini Secretariat - 500+ </li></ul></ul></ul><ul><ul><ul><li>School Education - 18000 </li></ul></ul></ul><ul><ul><ul><li>DIT - 40 </li></ul></ul></ul><ul><ul><ul><li>Deputy Commissioners’ - 200 </li></ul></ul></ul><ul><ul><ul><li>Other Departments, corporations - 2000 </li></ul></ul></ul><ul><ul><li>Software (Windows operating system preloaded, MS Office, Development tools) </li></ul></ul>
  51. 51. IT Infrastructure (Resources) <ul><li>Networking Infrastructure </li></ul><ul><ul><li>Local Area Network (LAN) is in place at Main and Mini Secretariat with 500+ computer base </li></ul></ul><ul><ul><li>Local Area Network (LAN) is in place at all DC offices </li></ul></ul><ul><ul><li>Local Area Network (LAN) is commissioned in most of the departments </li></ul></ul><ul><li>Website Infrastructure </li></ul><ul><ul><li>Websites of all most in 40 departments have been created and uploaded on a common portal as well as separate. </li></ul></ul><ul><ul><li>Above 500 websites of Punjab Language have been uploaded. </li></ul></ul><ul><ul><li>EIS in CM office is and online performance Evaluation System packages existing in state of Punjab. </li></ul></ul>
  52. 52. IT Infrastructure - State Wide Area Network Government of India support. To be established in 9-12 months timeframe
  53. 53. IT Infrastructure - State Wide Area Network
  54. 54. IT Infrastructure – State Data Centre VPN Concentrator To Internet Public Web Servers Application Servers Cisco Secure IDS Appliance Cisco Secure PIX Firewall DATA CENTER SCHEMATIC DATA CENTER SCHEMATIC To District HQ Server Load Balancers in Redundant Mode AAA Server
  55. 55. The journey to 100 miles begins with a single step
  56. 56. THANK YOU <ul><ul><li>Nirmaljeet Singh Kalsi, IAS, </li></ul></ul><ul><ul><li>Managing Director, Punjab Infotech, Chandigarh </li></ul></ul><ul><ul><li>Tel. 0172-2604892( Telefax ), 2704717 </li></ul></ul><ul><ul><li>Director-cum-Secretary, </li></ul></ul><ul><ul><li>Department of Information Technology, </li></ul></ul><ul><ul><li>Government of Punjab, </li></ul></ul><ul><ul><li>E-Mail :- </li></ul></ul><ul><ul><li>[email_address] [email_address] dit@punjabmail, </li></ul></ul><ul><ul><li> [email_address] </li></ul></ul>