Manufacturer Extends Information with ERP System, Achieves ...


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Manufacturer Extends Information with ERP System, Achieves ...

  1. 1. Microsoft Dynamics Customer Solution Case Study Manufacturer Extends Information with ERP System, Achieves Sizable Productivity Gains Overview ―What’s amazing about Microsoft Navision is that it’s Country or Region: Canada Industry: Manufacturing not your typical ERP system. It’s got the best ERP functionality with the best in data management— Customer Profile With 300 employees, Domfoam you’ve got it all in one.‖ International is a leading manufacturer and Jim Maisonneuve, Controller, Domfoam wholesaler of sponge and polyurethane foam, serving the Canadian and U.S. Quebec-based polyurethane foam manufacturer and wholesaler markets since 1963. Domfoam International was struggling to get its business-critical Business Situation information from its existing enterprise resource planning (ERP) With an enterprise resource planning (ERP) system that was unreliable, lacked future system and 19 business applications. The information was there, support, and required 19 additional but it was buried deep within the database structure and was not custom applications, Domfoam needed a dependable, consolidated ERP system. usefully presented, so one employee with relational database skills was the sole contact point for all reporting needs within the Solution Domfoam partnered with Nexxlink to company. The company consolidated its business applications by implement a viable ERP system with using Microsoft® Business Solutions–Navision® (now part of sophisticated data management tailored to meet Domfoam’s industry-specific needs. Microsoft Dynamics™) with Microsoft SQL Server™ 2000. The solution was rolled out to 20 Customized to meet Domfoam’s industry-specific needs, Microsoft employees. Navision opens the flow of useful information throughout the Benefits company and empowers employees to run their own reports.  Increased productivity of report generation by 90 percent  Extended information access  Empowered employees  Gained competitive advantage
  2. 2. Situation Domfoam International has grown to be one ―We make the foam, cut the foam to of Canada’s leading manufacturers and customer specifications, and then ship it the wholesalers of sponge and polyurethane next day,‖ Maisonneuve says. ―And, when we foam since it incorporated in 1963. From its can’t process an order because the system is 260,000-square-foot Montreal, Canada, down, that puts us at risk.‖ plant, Domfoam services the demanding polyurethane market in Canada and the United States by meeting the tough industry Solution standards and requirements of that market. Domfoam needed an integrated, reliable solution that could be highly flexible and Domfoam was using a Macola enterprise customizable to meet the custom foam resource planning (ERP) system with a cutting industry’s exact needs. The company Betrieve database to manage its accounting considered upgrading its solution, but with 19 processes and 19 customized Delphi front-end systems to recompile and lack of applications to help manage its support for the Macola and Betrieve manufacturing and wholesaling processes. products, Domfoam knew it needed a more viable solution. ―It was clear that we needed Unfortunately, the Macola system could not a Microsoft® product. Microsoft has the easily meet the manufacturer’s specialized resources to support its customers, and we industry needs. Also, the system could not knew we’d have the support we needed far track production units—the only meaningful into the future—unlike our other solution,‖ units of measure for the foam industry. Each Maisonneuve says. time Domfoam needed a sales report, someone had to manually run a Delphi Domfoam partnered with Nexxlink, one of process that would write to a separate file. Canada’s leading providers of integrated This would then be sorted into various foam information technology (IT) solutions since subcomponents, by using one of the many 1977, to roll out a new ERP system to 20 front-end applications, before the company employees: Microsoft Business Solutions— could run the report. What’s more, reporting Navision® and Microsoft SQL Server™ 2000, processes were so cumbersome, only one which provide core strengths in employee in the company had the database manufacturing and wholesaling combined knowledge and skills to produce reports. with sophisticated, reliable data management. ―With Macola, the information was there, but it was much harder to retrieve,‖ explains Jim With General Ledger, Payables and Maisonneuve, Controller at Domfoam. ―The Receivables, Purchases and Payable, information it presented up-front, compared Inventory, and Shipping and Receiving ―With the customization with the information we needed, didn’t work modules, the new solution gives Domfoam all for us.‖ Domfoam also experienced system of the consolidated production information capabilities of Navision, reliability issues with its system, and support with useful units of measure the company we were able to tailor a for the products in the Canadian market needs. ―With the customization capabilities of segment was becoming increasingly difficult Navision, we were able to tailor a solution by solution by making to find. With quick order turnaround in the making several industry-specific several industry-specific custom foam industry, any system downtime customizations,‖ say Reginald Howatson, was problematic for Domfoam, putting it at Practice Manager at Nexxlink. For instance, customizations.‖ risk for not meeting customer demands. Microsoft Navision enables Domfoam to Reginald Howatson, Practice Manager, Nexxlink
  3. 3. easily apply complex cost and price go in circles before the system would calculation rules associated with cutting and respond,‖ explains Maisonneuve. ―Now, they customizing foam products for each of its have the information they need within customers. In addition, using this solution, seconds and can work seamlessly without Domfoam eliminated 17 of its 19 additional system delays.‖ applications right away. Extended Information Access Before implementing Microsoft Navision, Benefits generating reports was so complicated—doing Domfoam now has a powerful, consolidated so required relational database skills—that ERP solution tailored to meet its needs, and one employee at Domfoam did all of the the solution has opened the flow of useful reporting for everyone else in the company. information throughout the company. As a Microsoft Navision, however, comes with result, Domfoam employees have the hundreds of customizable reports right out of information they need to do their jobs, and the box and a navigational interface, so ―With an integrated ERP employee productivity has increased. ―What’s amazing about Microsoft Navision is that it’s employees can run their own reports, without needing specialized database knowledge. system built expressly not your typical ERP system. It’s got the best for our needs, we can ERP functionality with the best in data management—you’ve got it all in one,‖ ―That’s the power of Microsoft Navision,‖ Maisonneuve explains. ―It has extended make decisions more Maisonneuve says. information throughout our organization to quickly and be more Increased Productivity the people who need it and has empowered employees to complete these tasks responsive to our With its previous ERP system, extracting themselves.‖ Now, everyone, from executive customers, giving us the useful information was a laborious, manual process, requiring users to convert foam management to sales representatives, can easily access the information they need to do competitive advantage.‖ component and subcomponent quantities to their jobs better. production units of measure using several Jim Maisonneuve, Controller, Domfoam additional front-end applications. Now, with Gained Competitive Advantage the highly customizable Microsoft Navision, With Microsoft Navision, Domfoam has an those measurement conversions are built ERP solution that corresponds to the right into the ERP system and do not require demands of a competitive industry that separate applications to make available provides customized services to all its information useful. As a result, Domfoam has customers. Because Microsoft Navision is witnessed a 90 percent productivity gain flexible and highly customizable, the company when running reports. can tailor it to meet industry-specific needs— from production to financials—in one, ―It used to take 20 minutes or more to run a consolidated solution. ―With an integrated sales report with meaningful information for ERP system built expressly for our needs, we one customer, but with Microsoft Navision, can make decisions more quickly and be that process takes less than two minutes,‖ more responsive to our customers, giving us Maisonneuve says. What’s more, with a the competitive advantage.‖ reliable ERP solution and powerful database technologies, employees have quick access to the information they need, helping to increase their productivity. ―Before, employees would sit there and watch things
  4. 4. For More Information Microsoft Dynamics For more information about Microsoft Microsoft Dynamics is a line of integrated, products and services, call the Microsoft adaptable business management solutions Sales Information Center at (800) 426- that enables you and your people to make 9400. In Canada, call the Microsoft business decisions with greater confidence. Canada Information Centre at (877) 568- Microsoft Dynamics works like familiar 2495. Customers who are deaf or hard-of- Microsoft software such as Microsoft Office, hearing can reach Microsoft text telephone which means less of a learning curve for your (TTY/TDD) services at (800) 892-5234 in people, so they can get up and running the United States or (905) 568-9641 in quickly and focus on what’s most important. Canada. Outside the 50 United States and And because it is from Microsoft, it easily Canada, please contact your local works with the systems that your company Microsoft subsidiary. To access information already has implemented. By automating and using the World Wide Web, go to: streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes For more information about Nexxlink and technologies, increasing the productivity Technologies products and services, call and effectiveness of your business, and (514) 828-4428 or visit the Web site at: helping you drive business success. For more information about Microsoft For more information about Domfoam Dynamics, go to: products and services, call (514) 325- 8120 or visit the Web site at: Software and Services Hardware  Microsoft SQL Server 2000  Compaq Proliant Server with Pentium 3  Microsoft Dynamics 1.4-GHz dual processor and 1 GB of RAM − Microsoft Business Solutions–Navision Partners © 2004 Microsoft Corporation. All rights reserved. This case  Nexxlink Technologies study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Microsoft Dynamics, Navision, and Windows are either registered trademarks or trademarks of Microsoft Corporation or Microsoft Business Solutions ApS or their affiliates in the United States and/or other countries. Microsoft Business Solutions ApS is a subsidiary of Microsoft Corporation. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Document published August 2004