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  1. 1. Application Outsourcing the way we do it ERP Run A business aware approach to managing your ERP applications As ERP platforms evolve from highly provided in the context of a long-term capable, but heavily customized transformation. In this way, ERP business solutions into more applications can deliver measurable standardised and mature ERP suites, business value through greater organisations face a dilemma. Does one cost-containment, support for business make a step-change to implement a growth, and better alignment of IT to closely aligned ERP platform to support the business. growth and risk disruption and associated expenditure; or continue with ERP Run combines Applications a programme of incremental changes to Maintenance and Support, Hosting, support the dynamics of today's Utility Pricing, Upgrades and business and risk system complexity and Healthchecks to support your business fragility? Capgemini helps clients to do today, whilst adding on-going service a safe mix of both. evolution to better support it tomorrow. Customers of SAP and Oracle (including Creating long-term business flexibility Siebel, PeopleSoft, E-BusinessSuite, through service-oriented ERP starts with Retek, JD Edwards and other Oracle a step change in managing your current suites) are able to safely and securely applications. Our unique evolve these critical systems towards a "Business-Aware" approach towards ERP more business focused and dynamic Applications is the driver for delivering Service Oriented Architecture (SOA) ERP Run, a flexible service that can be platform.
  2. 2. ERP Run Overview Capgemini is known for its User Support collaborative business Maintenance & Bug Fix Application experience. In 2007, Maintenance Controlled Enhancements & Support Capgemini was ranked second Innovation Impact Analysis Enhanced ERP technology specific support (optional) overall among 50 of the world’s largest outsourcing Operation of Application & Infrastructure Rightshore Environment RightshoreTM Environment service providers in client Applications Production Support satisfaction according to The Hosting & SAP Administration Service Database Administration Black Book of Oursourcing, Management Network Administration produced by Brown-Wilson Secured Hosting Environment Group, Inc. Disaster Recovery (optional) Flexible Utility Pricing Commercials Transformation Capex Smoothing Transparent Application Patching Upgrades Managed ERP application upgrades Periodic and formalised ERP Environment Reviews Healthcheck Business and ERP Alignment Assessments ROI and business growth needs assessment Cost-effective management of modernization and business ERP Services transformation delivering continual and Unlike inflexible fixed price contracts, increasing investment value. We are Capgemini's ERP Run service delivering hosted managed service cost-effectively bundles infrastructure, innovation in this way for operations and applications on flexible organisations such as Coca-Cola, pricing models (e.g. user/capacity T-Mobile, Akzo Nobel and based) per month. As a result, pricing GlaxoSmithKline. rises and falls inline with your usage. Engagements could cover Sustainable and Continual implementation and running of a new Change ERP solution, management of existing Our collaborative approach is at the applications, or rationalisation of an heart of our ERP Run service and it is existing SAP or Oracle estate. It could what ensures our ability to deliver not be completely outsourced or gradually only a "cheaper and faster" experience, transitioned. Once the contract is set but also "better and more innovative" up, dynamic service level agreements support. adjust support so that initial cost reduction and service improvement Traditional ERP applications benefits are not eroded over time. customization has always been fraught with problems. Modification of the By blending the fix, enhance, and current generation's solution can make extend skills of our global experts, we upgrades difficult or impossible. learn how your business operates in Capgemini, however, keeps your ERP order to move the application in-step environment aligned with your with the changing demands of the business needs using Innovation and business. Traditionally, treating ERP Impact Analysis Workshops to provide applications in a support-only role blueprints for ERP upgrades. Our means treating ERP as a legacy system Service Level Agreements also have and considering the initial investment built-in flexibility to keep your ERP as "sunk cost". However, Capgemini service synchronized with your can help you use ERP Applications as changing business needs. a continual platform for innovation,
  3. 3. Application Outsourcing the way we do it Capgemini implements a customized to your level of business to industry analysts including Gartner business-centred support structure change, this approach delivers lower and IDC, Capgemini is a "leader" in and takes advantage of middleware to total cost of ownership (TCO) and a implementing ERP solutions. provide a safe and effective higher degree of assurance that mechanism for customization, money invested today will yield the Furthermore, Capgemini's without inhibiting upgrades. To right returns tomorrow. methodologies, accelerators, facilitate this, Capgemini collaborative business experience and creates clear Business Service ERP Excellence strong Rightshore™ capabilities set us Architectures that represent the core Our global ERP experience is truly apart and enable us to provide functionality of ERP applications. We world class. We have more than significant value to our clients. then use these Architectures to 5,000 SAP experts and more than Applications are designed, built and determine how the change should be 5,200 Oracle experts covering Core supported from Capgemini's: integrated into the system, whether ERP, Business Intelligence, CRM, via the delivery of a new business EnterprisePortals, HR, NetWeaver, Accelerated Solutions service, or by extending an existing Supplier Relationship Management, Environments (ASEs) service. The ability to evolve the SCM, E-Business Suite, PeopleSoft, Advanced Delivery Centers application both in technology and JDE, Siebel, G-log, i-flex and Oracle (ADCs) business terms ensures that you are and SAP databases and middleware. Applications Management continually tuning the application to Our experience spans the globe Service Centers (AMSCs) better meet the needs of the business. throughout the Americas, Europe and Infrastructure Management Asia Pacific, and crosses major sectors Service Centres (IMSCs). This business-aware view helps and industries. Our strong Capgemini move in pace with both partnerships with both SAP and Capgemini is ISO-90012000, ISO- the evolution in ERP applications and Oracle have been running for more 27001 and CMM certified. Our ERP the changes demanded by business than 10 years - we hold SAP Gold Run service is in line with SAS70 growth. By using domain experts and Partner and Oracle Certified regulations. a blend of on and offshore support Advantage Partner status. According ERP Run Service Model Continuity / Middleware Enhancements services ERP Run Utility Based Computing Application Management Functional Application Technical Application On Demand Request Maintenance Maintenance Service Desk Monitoring Monitoring ERP Run Processing Storage Capacity on Demand Infrastructure Management Service Management Data Center Services Flexible Charging Connectivity Network Infrastructure “Pay-as-you-use” Processing Management (incl. Security) “Pay-as-you-grow” Storage “Pay-as-you-need” “Pay-as-you-go” ERP Run 3
  4. 4. Delivering Now - Preparing for We can maintain applications in line the Future with the business service architecture Delivering ERP Run services in the and define and implement the context of a transformation forms a evolution map of those applications part of Capgemini's approach to full to offer Service Oriented Architecture lifecycle solutions. We can lay the benefits - including significantly foundation for migration for a more greater collaboration with other flexible Service Oriented Architecture internal and external systems. by supporting and maintaining Capgemini thrives on collaboration current ERP applications from a and delivering tangible business business service perspective. improvement. Reflecting that Capgemini provides these facilities commitment, our ERP Run solution within a utility-based pricing model creates long-term business flexibility that gives organizations a sustainable through a step change in managing business solution to overcome the current ERP applications. challenges of maintenance, change and migration. For more information about our business aware ERP solutions, visit About Capgemini and the Collaborative Business Experience Capgemini, one of the world's foremost commitment to mutual success and the providers of Consulting, Technology and achievement of tangible value, we help Outsourcing services, has a unique way of businesses implement growth strategies, working with its clients, called the leverage technology, and thrive through Collaborative Business Experience. the power of collaboration. Backed by over three decades of industry Capgemini employs over 75,000 people and service experience, the Collaborative worldwide and reported 2006 global Business Experience is designed to help revenues of 7.7 billion euros. our clients achieve better, faster, more sustainable results through seamless More information about our services, access to our network of world-leading offices and research is available at technology partners and collaboration- focused methods and tools. Through PACT-00-220-KW-Jul07 Copyright © 2007 Capgemini. All rights reserved.