ERP and SOA

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ERP and SOA

  1. 1. April 20, 2006. Call in at 12:55 p.m. Eastern Time R “Ray” Wang Senior Analyst Forrester Research Teleconference Eleven Entry Points To SOA: How To Prepare For Upcoming Enterprise Application Trends And A World Of SOA
  2. 2. Theme SOA and Web services are the tools that enable IT to accommodate business requests for flexibility while optimizing enterprise application investments.
  3. 3. Agenda <ul><li>Enterprise application trends </li></ul><ul><li>The business and IT case for SOA </li></ul><ul><li>Eleven entry points to SOA </li></ul><ul><li>Early adopter deployment trends </li></ul><ul><li>Recommendations </li></ul><ul><li>Questions and answers </li></ul>
  4. 4. Enterprise apps vendor and market trends <ul><li>Vendor consolidation continues </li></ul><ul><ul><li>Growing set of $1B vendors promotes stability. </li></ul></ul><ul><li>Fewer large new license deals </li></ul><ul><ul><li>Most sales are to existing customers. </li></ul></ul><ul><li>Focus on midmarket and industries </li></ul><ul><li>SOA gains importance in technology buying decisions. </li></ul><ul><li>Transition to recurring and variable revenue models. </li></ul><ul><ul><li>Maintenance is driving industry growth. </li></ul></ul>
  5. 5. Trends in ERP deployment <ul><li>Use a single ERP vendor versus multiple vendors. </li></ul><ul><li>Run fewer instances or single instance. </li></ul><ul><li>Customize less and reduce over time. </li></ul><ul><li>Delay upgrades as long as possible. </li></ul><ul><li>Add ERP modules to replace one-off systems. </li></ul><ul><li>Use hosting, outsourced support, and SaaS. </li></ul><ul><li>Integrate using Web services. </li></ul>
  6. 6. Applications drive 2006 IT spending priorities for enterprises . . . Source: February 3, 2006, Data Overview “North America's 2006 Enterprise IT Spending Outlook” “ Which of the following initiatives are likely to be one of your IT organization’s major IT themes for 2006?” Base: 868 decision-makers at North American enterprises *Source: Forrester’s Business Technographics® November 2004 North American And European Benchmark Study Significantly upgrade security environment Upgrade disaster recovery capabilities Consolidate IT infrastructure Support changes in corporate governance (e.g., Sarbanes-Oxley) Replace or upgrade existing application systems Internet/eCommerce initiatives Redesign/redeploy IT’s architecture (e.g., service-oriented architecture) Deploy portfolio management for IT/business alignment
  7. 7. … And midsize businesses Source: Business Technographics ® December 2005 North American And European SMB IT Budgets And Spending Survey “ Which of the following initiatives are likely to be one of your IT organization’s major IT themes for 2006?” 6% 12% 14% 14% 16% 17% 19% 19% 20% 16% 35% 35% 34% 34% 34% 44% 33% 32% 39% 41% 41% 32% 28% 29% 41% 40% 11% 11% 10% 17% 20% 8% Implement or expand IT outsourcing Support changes in corporate governance Significantly upgrading disaster recovery capabilities Significantly upgrading your security environment Replacing/upgrading existing apps Internet/eCommerce initiatives Implementing major software app Improve the efficiency of IT by delivering more with less 4 = It's a critical priority 3 2 1 = Not on our agenda Base: 133 executives at North American midsize businesses
  8. 8. Major initiatives in 2006 can be addressed through projects that incorporate a path to SOA Source: March 8, 2006, Data Overview “Software And Services In Large Enterprises” Significantly upgrade the security environment Improve integration between applications in the company Move software implementations to standards-based technology Reduce the number of major applications vendors that we work with Reduce the number of software infrastructure vendors that we work with Implement application portfolio management Adopt SaaS Reduce software costs in any way Base: 603 software and services decision-makers at North American enterprises (percentages may not total 100 because of rounding) “ Which of the following are likely to be one of your IT organization’s major initiatives for 2006?”
  9. 9. Agenda <ul><li>Enterprise application trends </li></ul><ul><li>The business and IT case for SOA </li></ul><ul><li>Eleven entry points to SOA </li></ul><ul><li>Early adopter deployment trends </li></ul><ul><li>Recommendations </li></ul><ul><li>Questions and answers </li></ul>
  10. 10. The future of enterprise apps: Next-generation architecture strategies — the road to SOA Batch On-line midrange Client/ server Web client Service- oriented architectures 1970s 1980s 1990s 2000s 2010s
  11. 11. Forrester’s definition of SOA <ul><li>Crafting an SOA platform to fulfill a vision of continuous business improvement requires a sufficiently robust definition of SOA. Forrester defines SOA as: </li></ul><ul><li>A style of design, deployment, and management of both applications and software infrastructure in which: </li></ul><ul><ul><li>Applications are organized into business units of work (business services) that are (typically) network accessible. </li></ul></ul><ul><ul><li>Service interface definitions are first-class development artifacts receiving the same degree of design attention (and more) as databases and applications. </li></ul></ul>Source: December 22, 2005, Topic Overview “Topic Overview: Service-Oriented Architecture”
  12. 12. Forrester’s definition of SOA (cont.) <ul><ul><li>Quality of service (QoS) characteristics (security, transactions, performance, style of service interaction, etc.) are explicitly identified and specified for each service. </li></ul></ul><ul><ul><li>Software infrastructure takes active responsibility for managing service access, execution, and QoS. </li></ul></ul><ul><ul><li>Services and their metadata are cataloged in a repository and discoverable by development tools and management tools. </li></ul></ul><ul><ul><li>Protocols and structures within the architecture are predominantly but not exclusively based on industry standards (such as the emerging stack of standards around SOAP). </li></ul></ul>Source: December 22, 2005, Topic Overview “Topic Overview: Service-Oriented Architecture”
  13. 13. Business IT context for SOA <ul><li>SOA speeds business change. </li></ul><ul><li>SOA facilitates business connections. </li></ul><ul><li>SOA enhances business control. </li></ul>
  14. 14. Smaller components add more flexibility Service-based integration Component arbitration Component arbitration Process integration Process integration Human Resources Customer relationship management GL AP AR CN Human resources Product life-cycle management Supply chain management Business Analytics Business analytics
  15. 15. Why move your packaged apps to SOA? <ul><li>Business drivers </li></ul><ul><li>Adapt system to processes, not vice versa. </li></ul><ul><li>Improve usability. </li></ul><ul><li>Deliver relevant analytics. </li></ul><ul><li>Connect to external data and services. </li></ul><ul><li>Leverage best practices and industry knowledge. </li></ul><ul><li>Technology drivers </li></ul><ul><li>Reduce custom coding through configuration. </li></ul><ul><li>Adopt open standards to reduce integration costs. </li></ul><ul><li>Enable end users’ self-sufficiency. </li></ul><ul><li>Provide more flexibility to use best-of-breed and composite apps. </li></ul>
  16. 16. Customer challenges with the SOA direction <ul><li>Expensive and disruptive upgrades </li></ul><ul><li>Lock-in to middleware platforms; fewer apps vendor choices </li></ul><ul><li>Unproven benefits </li></ul><ul><li>Vendors are over-promising and under-delivering </li></ul><ul><ul><li>Marketing hype moving farther from reality. </li></ul></ul>
  17. 17. The Final Four: major middleware ecosystems Source: Forrester Research (open source: JBoss) Exact IBS Epicor IFS Unit 4 Agresso Infor Oracle SSA Global Oracle “Fusion Middleware” SAP “NetWeaver” Microsoft “.NET” Lawson-Intentia MBS The Sage Group SAP IBM WebSphere “Blue Stack” Vendor
  18. 18. Agenda <ul><li>Enterprise application trends </li></ul><ul><li>The business and IT case for SOA </li></ul><ul><li>Eleven entry points to SOA </li></ul><ul><li>Early adopter deployment trends </li></ul><ul><li>Recommendations </li></ul><ul><li>Questions and answers </li></ul>
  19. 19. Eleven entry points on the road to SOA <ul><li>Business Drivers Sample Technology Solution </li></ul><ul><li>Forecasting and planning What ifs, forecasting, scenario planners </li></ul><ul><li>Regulatory compliance Auditing, EAI, security, instance consolidation </li></ul><ul><li>Shared services Instance consolidation, BPM tools, service repos </li></ul><ul><li>Business process improvement Web services repositories, BPEL tools, BPM </li></ul><ul><li>Operational dashboards BI, portals, reporting tools, analytic frameworks </li></ul><ul><li>Single sign-on Security, LDAP, user management, portals </li></ul><ul><li>External self-service Portals, security, Web services, PRM, SRM </li></ul><ul><li>Knowledge mgmt./collaboration Document management, collaboration tools </li></ul><ul><li>Master data mgmt. Data hubs, DQM, EAI, ETL </li></ul><ul><li>Business insight BI, analytics, cubes, reporting tools, warehouses </li></ul><ul><li>Internal self-service Portals, security, Web services, EAI </li></ul>
  20. 20. Projects need to be evaluated on business need and change complexity Business need Commitment to change Strategic Operational Requires commitment Essential but hard Impacting Low-hanging fruit <ul><li>Regulatory compliance </li></ul><ul><li>Single sign-on (SSO) </li></ul><ul><li>Internal self-service </li></ul><ul><li>Shared services </li></ul><ul><li>Master data management </li></ul><ul><li>Business insight </li></ul><ul><li>Operational dashboards </li></ul><ul><li>Knowledge management </li></ul><ul><li>Business process improvement </li></ul><ul><li>External self-service </li></ul><ul><li>Forecasting and planning </li></ul>High Low
  21. 21. Leverage common building blocks Technology Solution Identity LDAP Security Auditing and tracking Portals EAI EII ETL Information warehouses Document management Collaboration tools BPM tools Web service repository BPEL tools BPEL library Business intelligence Activity monitoring Analytics Reporting Scenario generators Forecasting Customer data integration Product information Management Data hubs Data quality management Development tools X = Majority O = Optional Single sign-on Internal Self- service External Self- service X X X X X X X X X X X X X X X O O X O X O O O O O O O O O O O O O O O O Low-hanging fruit Operational dashboards Business insight Forecasting and planning O O O X X O X X O X X O X X X X O X O X X X X X O O O O O O Impacting Regulatory compliance Business process improvement X X X X X X X X X O O O X X X X X X X X O O Essential but hard Shared services Knowledge management/ collaboration Master data management X X X X X X X X O O O O X O O X O X O O X O X O X X O O O O O O O O X O X O X O X O O O Requires commitment
  22. 22. Agenda <ul><li>Enterprise application trends </li></ul><ul><li>The business and IT case for SOA </li></ul><ul><li>Eleven entry points to SOA </li></ul><ul><li>Early adopter deployment trends </li></ul><ul><li>Recommendations </li></ul><ul><li>Questions and answers </li></ul>
  23. 23. Organizations show preference for low-hanging fruit <ul><li>“ Of the 11 ‘SOA-related’ projects, how many are complete?” </li></ul>Source: Ongoing surveys of 53 enterprises from September 2005 to April 2006 from inquiries, client one-on-ones, vendor events, and customer references Requires commitment Essential but hard Impacting Low-hanging fruit 35 23 16 6 21 9 17 5 13 6 5 Single sign-on Internal self-service External self-service Operational dashboards Business insight Forecasting and planning Regulatory compliance Business process improvement Shared services Knowledge management/collaboration Master data management
  24. 24. Organizations ease their way into SOA-related projects <ul><li>“ Please rank your top three ‘SOA-related’ projects for 2006 to 2008.” </li></ul>Requires commitment Essential but hard Impacting Low-hanging fruit Single sign-on Internal self-service External self-service Operational dashboards Business insight Forecasting and planning Regulatory compliance Business process improvement Shared services Knowledge management/collaboration Master data management Source: Ongoing surveys of 53 enterprises from September 2005 to April 2006 from inquiries, client one-on-ones, vendor events, and customer references 10 25 29 7 11 8 33 8 9 5 13
  25. 25. Enterprises are still undecided on vendors of choice 28 24 21 12 11 9 45 IBM SAP Oracle Microsoft SSA Global Lawson-Intentia Don't Know “ Which three vendors will you most likely turn to for an SOA application/middleware platform?” Source: Ongoing surveys of 53 enterprises from September 2005 to April 2006 from inquiries, client one-on-ones, vendor events, and customer references
  26. 26. New SOA survey: Participate now and receive first-hand survey results <ul><li>How many employees are in your organization? </li></ul><ul><ul><li>6-99, 100-499, 500-999, 1000-4999, 5000-19,999, 20,000+ </li></ul></ul><ul><li>Choose an industry that best describes your organization. </li></ul><ul><ul><li>Manufacturing, Retail and Wholesale Trade, Utilities and Telecommunication, Business Services, Media/Entertainment/Leisure, Finance and Insurance, Public Sector </li></ul></ul><ul><li>Of the 11 “SOA-related” projects identified, how many are complete? </li></ul><ul><ul><li>Single sign-on, internal self-service, external self-service, operational dashboards, business insight, forecasting and planning, regulatory compliance, business process improvement, shared services, knowledge management/collaboration, master data management </li></ul></ul>
  27. 27. New SOA survey: Participate now and receive first-hand survey results (cont.) <ul><li>Please rank your top three “SOA-related” projects for 2006 to 2008. </li></ul><ul><ul><li>Single sign-on, internal self-service, external self-service, operational dashboards, business insight, forecasting and planning, regulatory compliance, business process improvement, shared services, knowledge management/collaboration, master data management </li></ul></ul><ul><li>Which three vendors will you most likely turn to for an SOA application/middleware platform? </li></ul><ul><ul><li>IBM, Lawson-Intentia, Microsoft, Oracle, SAP, SSA Global </li></ul></ul>
  28. 28. Agenda <ul><li>Enterprise application trends </li></ul><ul><li>The business and IT case for SOA </li></ul><ul><li>Eleven entry points to SOA </li></ul><ul><li>Early adopter deployment trends </li></ul><ul><li>Recommendations </li></ul><ul><li>Questions and answers </li></ul>
  29. 29. Recommendations <ul><li>Stay current on releases to keep migration options open. </li></ul><ul><li>Consolidate disparate enterprise applications. </li></ul><ul><li>Identify technical solutions that meet business needs and are designed with SOA in mind. </li></ul><ul><li>Support one or two middleware platforms to achieve SOA design. </li></ul><ul><li>Define process and services upfront. </li></ul><ul><li>Ease into SOA and Web services through entry points on the road to SOA. </li></ul><ul><li>Implement with significant change management and training. </li></ul>
  30. 30. Selected bibliography <ul><li>Planned: April 18, 2006, Tech Choices “The Forrester Wave™: Order Hubs, Q2 2006” </li></ul><ul><li>March 31, 2006, Tech Choices “Oracle Versus SAP In Enterprise Applications: Let The Battle Of Architectures Begin!” </li></ul><ul><li>March 6, 2006, Trends “Trends 2006: Master Data Management” </li></ul><ul><li>February 7, 2006, Trends “Trends 2006: ERP Applications For SMBs” </li></ul><ul><li>February 6, 2006, Best Practices “A Tale of Two Models of Instance Consolidation” </li></ul><ul><li>February 6, 2006, Trends “Trends 2006: The Order Management Cycle” </li></ul><ul><li>January 6, 2006, Trends “Trends 2006: Enterprise Software Licensing” </li></ul><ul><li>November 10, 2005, Tech Choices “The Forrester Wave™: Enterprise Applications Software Licensing, Q4 2005” </li></ul><ul><li>November 3, 2005, Best Practices “Designing the Order Management Cycle” </li></ul><ul><li>October, 31, 2005, Trends “In the Oracle-Siebel Acquisition CDI and Component Assembly Bring Unexpected Benefits” </li></ul><ul><li>October 25, 2005, Quick Take “Memo to Microsoft: Why Not Buy Siebel?” </li></ul><ul><li>August 15, 2005, Quick Take “SSA Global Makes Bold Front-Office Play” </li></ul><ul><li>August 9, 2005, Quick Take “Rebuilding The JD Edwards Brand” </li></ul><ul><li>July 26, 2005, Quick Take “Demystifying The Confusion On Project Fusion” </li></ul><ul><li>July 26, 2005, Tech Choices “Enterprise Software Licensing Strategies” </li></ul><ul><li>July 14, 2005, Teleconference “The Future Of ERP Applications” </li></ul><ul><li>June 9, 2005, Market Overview “ERP Applications – The Technology And Industry Battle Heats Up” </li></ul><ul><li>June 3, 2005, Quick Take “A Merger Of Equals: Lawson And Intentia” </li></ul><ul><li>May 16, 2005, Quick Take “Lawson Unveils Monumental Technology Direction” </li></ul><ul><li>April 19, 2005, Tech Choices “To Be Or Not To Be Single-Instance ERP” </li></ul><ul><li>April 7, 2005, Market Overview “Midsize ERP Vendors Fend Off Newcomers” </li></ul><ul><li>April 6, 2005, Tech Choices “Oracle-PeopleSoft Part 2: Moving Toward Fusion” </li></ul><ul><li>March 15, 2005, Tech Choices “Oracle-PeopleSoft Part I: Near-Term Focus On Organization And Product Delivery” </li></ul><ul><li>February 24, 2005, Tech Choices “Beyond Order-To-Cash” </li></ul>
  31. 31. Thank you R “Ray” Wang +1 650/581.3808 [email_address] www.forrester.com
  32. 32. Forrester Vendor Selection Boot Camp <ul><li>Who: CIOs, IT decision makers, vendor selection committees, business unit leaders, IT team leaders, procurement staff, internal consulting team members </li></ul><ul><li>What: SmartSelect Vendor Selection Methodology </li></ul><ul><li>When: August 23 rd , 2006 </li></ul><ul><li>Where: Forrester HQ, Cambridge, MA </li></ul><ul><li>Why: Gain leverage in vendor selection and upgrades </li></ul><ul><ul><ul><ul><ul><li>Gain confidence in the vendor selection process </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Develop skills in future state process mapping </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Learn instance consolidation strategies </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Identify vendor short listing techniques </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Understand licensing and pricing strategies </li></ul></ul></ul></ul></ul><ul><li>Contact: For more information, please call +1 617/613-5905 or email events@forrester.com </li></ul>
  33. 33. Forrester Boot Camp SOA: Management Strategies For Success <ul><li>Forrester Vice President Randy Heffner and Principal Analyst Ken Vollmer teach attendees the organizational tools and methods they need to begin SOA implementation efforts within their enterprise. </li></ul><ul><li>Date: Thursday, May 25, 2006 </li></ul><ul><li>For more information, please call +1 617/613-5905 or email events@forrester.com. </li></ul>
  34. 34. Questions and Answers <ul><li>Now: Follow the Teleconference instructions </li></ul><ul><li>Privately: Set up a 30 minute inquiry with us or set up a 1-hour advisory session </li></ul><ul><li>In Person: Set up a 1:1 at Forrester’s IT Forum EMEA 2006: GigaWorld in Lisbon, Portugal </li></ul>

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