Customised IT solutions for every business need


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Customised IT solutions for every business need

  1. 1. Customised IT solutions for every business need
  2. 2. Enterprise Solutions, the software division of Wipro Infotech, caters to the business needs of an extensive range of industry verticals spread across India, the Middle East and Asia Pacific. Much like golf clubs, its every practice focusses on providing specific solutions; the end objective being to partner clients and help them make the most of the opportunities that their businesses come across. 1
  3. 3. A Solutions and Products division of the Rs 34,926 million Wipro Limited, Wipro Infotech has stamped its authority on the Indian IT industry. • Rated as India's #1 Network Integrator, by Voice & Data magazine for the fifth consecutive year • Quality processes – Six Sigma and ISO 9000 • Knowledge management and innovation • People processes through PCMM (People Capability Maturity Model) • Two decades of experience across varied domains A little about Advantages Wipro Infotech • Dedicated team for India-centric business • Complete solutions – software, hardware, implementation and support • Faster service through a network of more than 175 support locations • Well-known track record with domain & technology expertise Key Value Propositions • Faster time to market • Reduction in costs • Best technology through ‘Best of Breed’ alliances 2
  4. 4. Enterprise Solutions offers organisations a gamut of business solutions. Its focus on quality is ascertained by the fact that it complies with ISO 9000, Six Sigma, SEI- CMM & PCMM level 5 standards and processes. It has over 450 professionals, with rich domain experience in multiple technologies, rendering their expertise to over 60 high profile clients. This large base Enterprise of customers encompasses a wide range of verticals, key among them being: Solutions • Manufacturing • Telecom • Finance & Banking • IT & IT enabled services • Healthcare • Government Enterprise Solutions’ practices include Enterprise Applications, Custom Application Development & e-Commerce Solutions, Enterprise Application Integration, Business Intelligence & Data Warehousing, and Industry Solutions. 3
  5. 5. Enterprise Solutions' technological expertise and knowledge management orientation through 'Centres of Excellence' is what makes the Enterprise Applications practice unique. Dating back to mid 1997 this practice has, over the years, engaged in numerous SAP projects with customers in the Americas, Europe, India and Japan. Enterprise Solutions' strong domain knowledge and proven project management processes have helped it architect, integrate, and manage world-class solutions for its customers. Backed by strategic partnerships with global solutions leaders like SAP and Oracle the solutions offered Enterprise by this practice help customers increase the Applications operational efficiencies of their businesses. Enterprise Solutions combines an integrated solutions approach, experienced project teams, offshore delivery, and strong technology practice in solutions like SAP and Oracle. Integrated with the Supply Chain, HR & Payroll systems, e-Procurement, e-Commerce and CRM applications the solutions help in automating and speeding up transactions across the organisation. With over 300 man-years of Enterprise Application deployment experience Enterprise Solutions can support all aspects of design and implementation, including Business Analysis, Configuration, Integration, Testing and Server Administration on both SAP R/3 and Oracle suite of applications. 4
  6. 6. SAP Practice Enterprise Solutions is a SAP implementation and Value Added Reseller Partner with more than 1000 person years of experience. It comprises a 300+ strong team of technical and functional consultants with a minimum experience of 2 SAP projects each. A global ABAP/4 Development Centre capability helps it develop methodologies for SCM/CRM/Legacy integration, upgrades and application supports. SAP Based Offerings Business Consulting Oracle Practice • Suggesting the right solution to clients, based A member partner of the Oracle Alliance program, on specific business requirements Enterprise Solutions has more than 750 person • Scoping document years of experience. It comprises a 175+ strong • As-is study team, the nucleus of which is formed from its large • Project scoping and sizing multi-site implementations for Fortune 500 companies. Expertise across the entire suite of Implementation Services Oracle e-Business 11i applications helps it develop • Green Field Implementation methodologies for onsite-offshore projects, upgrades Implement from scratch and prepare the and production support. customer for SAP as per business • Roll out Implementation The Offerings Enter into the implementation for module Enterprise Solutions’ partner trained and certified upgrades and roll out across the enterprise consultants with expertise in large project life- • Enhancements cycle execution develop methodologies for offshore ∞ Develop report structures for SAP customers execution, upgrades and package integration (like ∞ Conduct End-user Training, Mock Closures SAP/Oracle). ∞ Audit of SAP implementation ∞ Fine tune customisation Post Implementation Services • Remote handling of customer’s requirements • Helpdesk for offshore services for providing Implementation support Sustenance Specialised Services With an aim to leverage Wipro’s expertise in Data Warehousing, Supply Chain Management Consulting and e-Procurement, in addition to SAP R/3 implementation services, Wipro offers implementation services in the ERP and new dimension products of SAP like: ∞ SAP CRM (Customer Relationship Management) The offerings in the Enterprise Applications space comprise ERP, ∞ SAP APO (Advanced Planner & Optimiser) CRM and SCM solutions. ∞ SAP BIW (Business Information Warehouse) 5
  7. 7. The Wipro Advantage • Ready prototype for industry specific scenarios, available as a knowledge repository • Proven expertise in end-to-end implementation experience • Experience in Web-enabling legacy applications (required for accessing through SAP workplace) • Addressing of new dimension products in the arena of SCM & CRM and their integration requirements to ERP Oracle Based Offerings The services offered on Oracle Applications are ERP Centre of Excellence currently focussed on Financials, Manufacturing, Wipro has established an ERP Center of Excellence Human Resources, CRM & SCM. The services (CoE) at Bangalore, India, to build competence are classified into two parts – generic & specialised. in the SAP R/3 and Oracle suite of products. This includes functional areas that cater to a wide range Generic Services of industry specific requirements as well as technical • Business Process analysis and improvements areas like Customisation Tools, Server • Project scoping & recommendations Administration Tasks, Web Deployment, • Project planning & management Integration, Reporting, etc. • End-to-end implementations • Implementation support Key Features of the CoE • Performance enhancements • Development environment for configuring SAP • Production support & maintenance R/3 & Oracle applications for different flavours • Ongoing user education & training of implementation like green-field • Database administration & support implementation and upgrades • Business-driven training and periodic training Specialised Services from external and internal resources • RICE – Reports, Interfaces, Conversions (data), • Development of small pilot projects for building Extensions (customisations) methodologies, templates and proof of concept • Packaged Migration Services to release 11i • Building configuration components like • Enterprise Application Integration Scripts/Procedures for commonly encountered • Web-enabling of applications functionality requirements to establish baselines • Implementations of Decision Support Systems for estimation • Setting up and administering of Query tools like Discoverer The segments Enterprise Applications covers Key Value Propositions • Utilities • Flexible and cost efficient Enterprise Application • Retail solutions • Manufacturing • High performance and scalable solutions through • Oil & Gas Best of Breed technologies and robust • Telecom architecture • Quick development through an established framework for implementation 6
  8. 8. Clients across geographies are demanding applications that not only meet non- functional requirements but also reduce development cycles. So, the crux of building any application is now inclined towards adopting an architecture that is based on the fundamental concepts of scalability, reliability, performance & extensibility. Custom Application Development & Leveraging Enterprise Solutions' expertise in diverse technologies and domains, this e-Commerce Solutions practice offers solutions across industry verticals and specific to customers' business needs. Today with over 6000 person months of experience and over 200 Consultants (functional/ technical), Enterprise Solutions addresses various areas of Application Development in the APAC region, the Middle East and India. The solutions are implemented with quality processes that adhere to SEI-CMM Level 5 and ISO 9000, assuring quality of clients' products and services. 7
  9. 9. The segments Custom Application Development covers • Banking • Financial services • Manufacturing and engineering • Utilities – HR and Hotel Management • Retail / FMCG / Distribution • Government Scope of Application Development Services • Create enhanced functionality by developing new custom applications, or modifying/ enhancing customised/packaged applications • Convert custom or packaged applications from one platform or architecture to another while maintaining existing functionality The areas it addresses • Detailed design, implementation and • e-Commerce – design, development, integration management services to integrate applications & deployment (custom/pre-packaged) with each other or with • Web-based enterprise application development the existing/planned IT infrastructure • Services that enhance performance and competitiveness, reduce cost, and improve The Wipro Advantage efficiency • Reusable components and frameworks resulting • Provision of consulting services to complement in faster time to market clients with OOAD, RUP, CMM • Quality Solution Delivery through sound Project • Collaboration services methodology and execution using the Veloci-Q- • Application Management Services like Quality processes of Six Sigma and SEI-CMM mainframe and legacy applications Level 5 • Technology competence in IBM, SUN, Component Based Offerings Microsoft & Oracle technologies and in-depth • Distributor Sales Management Solutions domain knowledge • Employee Self Service Solutions • Saves cost through 'ShoreGain' – the proven • Transport Optimisation Solutions Wipro offshore-onsite development model • Content & Document Management Solutions • ROI & business value generation for the • e-Sell & e-Buy Solutions customer 8
  10. 10. The emergence of e-Commerce has triggered fundamental changes in the way business transactions are conducted. The internet backbone has become more ubiquitous driving the need for seamless interaction of enterprises with the employees, customers, vendors and partners. Coupled with a need for collaboration, the unabated influx of packaged applications on the enterprise scene and their rapid adoption exacerbates the need for seamless integration. Enterprise Application Integration (EAI) consists of a 350-member team proficient in Enterprise Application middleware development. Wipro defines EAI as a combination of tools, technologies Integration and services to integrate applications, processes and data seamlessly, enabling an enterprise to be transformed into a Zero Latency enterprise. Enterprise Solutions' expertise in the EAI space includes specialisation in middleware products like MQSeries, Seebeyond, TIBCO, Vitria and Mercator. It has a strategic alliance with IBM, TIBCO, Microsoft, Mercator as consulting and implementation partner. It also is a commercial member of IBM's Solution Developer Program. Enterprise Solutions has dedicated development centres for EAI projects in India. Its onsite & offshore development model optimises cost and delivery time for its customers. 9
  11. 11. The segments that EAI covers • Finance • Retail • Manufacturing • Government • Telecom EAI Centre of Excellence (CoE) Enterprise Solutions' Centre of Excellence has been set up to gain expertise and provide innovative EAI solutions to clients. However, new technologies or products are evaluated before such solutions are suggested to clients. The centre establishes benchmarks on vendor products and this acts as a knowledge bank for future EAI The Offerings projects executed by Enterprise Solutions. EAI Consultancy Services • Integration Assessment Services Wipro has expertise in the following EAI tools/technologies • Integration Architecture Design IBM Websphere MQ • Infrastructure Planning and Estimation Mercator • EAI Product Evaluation and Recommendation Microsoft Biztalk BEA WebLogic & Tuxedo EAI Implementation Services SeeBeyond • Requirement Analysis and Project Scope TIBCO • Technical Interface Definition and Development WebMethods • Adapter Development Vitria Business Ware • Support and Maintenance Services The Wipro Advantage Pro jec t Ex ecut ion le dge now e Experienc K es ractic stP Be 10
  12. 12. Business Intelligence & Data Warehousing (BI & DW) implementation is becoming a necessity in the competitive global marketplace. Enterprise Solutions delivers BI & DW solutions to customers across the globe. Today Business Intelligence & it is a dedicated 250-member BI & DW Data Warehousing group working towards the implementation of Business Intelligence technology in support of its clients worldwide. The group possesses cutting edge technology expertise in Data Warehousing & Mining, ERP & SCM Analytics, Analytical CRM, e-Business Analytics and NCR Teradata. It has put into practice BI & DW Services at approximately 35 client sites across domain segments such as Retail Utilities, Manufacturing, Healthcare, Finance, Insurance, Government, Transportation and Telecommunication. 11
  13. 13. The Offerings • Business and IT Consulting Services • Data Warehouse Implementations • Application Development Services • Integration • Deployment Services • Support & Maintenance • Business Intelligence Tools Selection Specialised Services The Wipro Advantage ERP Data Warehouse • Dedicated team of BI & DW professionals e-Business Analytics • Unique Insta Intelligence Process Model to Analytical CRM address the unique challenges of BI & DW Business Intelligence Portals Assignments • Onsite/Offshore Execution Model for speedy, on-budget execution • Cutting edge technology expertise in BI & DW applications • Technical alliances with leading players Generic BI & DW offerings • High profile customers across various verticals Consult BI & DW Solutions Framework, Business & Information Analysis, Roadmap for Implementation, DW Project Management Data Modeling, Data Acquisition, DWH Application, Database Architect Administration, Metadata Management, ETL Architecture, Tool Evaluation, Quality Analysis Design Implementation, Build Data Warehouse/Data Marts Integrate MOLAP/ Web ROLAP Data Mining Query Tools Deployment Reports Manage Data Warehouse Administration, Capacity Planning, Data Warehouse Audit, Performance Tuning, Data Warehouse Maintenance 12
  14. 14. Telecom Telecom & Internet Service Providers face stiff challenges in the wake of deregulation, mergers & acquisitions, and acute competition. Enterprise Solutions' Telecom Practice, with more than 500 person years of experience in various telecom solutions & services, helps overcome these challenges, by maximising Average Revenue Per User (ARPU) of the service providers by offering value-added services such as wireless applications; speech portals and location based information services and Best of Breed OSS/BSS solutions to reduce operational costs. This comes from Industry a team that forms part of the world’s first TL 9000 certified organisation. Solutions Finance & Banking The finance & banking industry too is going through many changes; consolidation through mergers & acquisitions, universal banking and Customer Value Management. The situation demands a quantum leap in the technology being used. Realising the probable impact of these demands on business, companies today are opting for Enterprise Business Process Management Integration, Portal Solutions and ROI Analysis of IT investments. This has resulted in the retail banks shifting to Wealth Management, Customer Knowledge and Living Data Warehousing. While the corporate banks are shifting to Straight Through Processing, outsourcing over in-house development and trusted intermediaries for B2B marketplaces. 13
  15. 15. Telecom Industry Solutions Cus ng & on tomer Churn The Offerings iati i Mana Med ision gement • Consulting – Business & Process Consulting, Prov Technology Consulting, Design & Selection • OSS Solutions – Provisioning, Mediation, Inventory Management, Network Management, Performance & Fault Management, GIS, Order Application Network s Management Integration ion Inventory lut t Services S So Managemen • BSS Solutions – Billing, Fraud Management, OSS & BS & GIS Data Warehousing, Customer Relationship Management & Analytics, Enterprise Resource Planning and Customer Churn Management • Application Integration • Wireless Applications through SMS, WAP Billing e based services Servic e c Assuran • Revenue assurance services • Voice Portals Telecom Practice Life-cycle Enterprise Solutions offers complete life-cycle Business & IT Services to Telecom & Internet Service Providers. Its Telecom Practice Life-cycle The segments Telecom Practice covers approach is outlined below. • Internet Service Providers – Dialup, VPN, VoIP etc. • System architecture • Wireless Services Providers – GSM, • Tools recommendation IT Consultancy • Solutions and systems GPRS, CDMA, 2.5G, 3G recommendation • Fixed Line Service Providers • Broadband Service Providers – DSL, Cable, Fibre • Implementation and integration of • Telecom Carriers – Long haul, metro, System Integration Wipro and 3rd party systems submarine, ATM, FR, IP, MPLS • Internet Data Centers – Hosting, managed services • Customisation of various systems Software to suit customer needs Development • Development of missing pieces • Maintenance of software Management • Maintenance of infrastructure 14
  16. 16. Finance & Banking Industry Solutions The solutions targeted at the Banking, Insurance & Securities markets are broadly classified into Domain centric and Technology centric. Domain Centric Solutions e-Enabling Back-end Tools Corporate Functions Transactional Systems • Internet Banking • Risk Management • MIS • Card Management • Mobile Banking • ALM • Financial Accounting • Core Banking • ATM Switch • EBPP/EIPP • Pricing/Billing • HRMS • Payment • Client Portals • Workflow • Procurement • Cash Management • Trade Finance • Leasing & HP • Treasury The Domain centric solutions cover Development Projects and System Integration. Development Projects involve business requirements study, process mapping, development, implementation and maintenance. The System Integration solution comprises partnering with product vendors, project management of the implementation, integration with legacy, sustenance and enhancement. Technology Centric Solutions CRM BI & DW Key Drivers Services Key Drivers Services • Personalisation of • Consulting Services – • Need to refine • Consulting, customer experience Product Evaluation architecture to Architecture and • Increased Cross Sell • Implementation accommodate new Implementation of products Services requirements Services • Target Marketing • Post Implementation • Improve returns from • Data Mining Solution Support & Knowledge business initiative & Transfer get an integrated view of business across channels EAI Key Drivers Services Mainframe • Mergers & • Technology Need Acquisitions Gap Assessment Key Drivers Services consolidation • EAI Implementation • Need for Web- • Application • Faster response times & Sustenance enabling Management to customers & applications Services employees • Scarcity of • Legacy Web technical resources integration • New technologies • Application advancing at a re-engineering/ rapid pace conversion Wipro provides these solutions in partnership with Microsoft, Oracle, IBM and iPlanet among others and plays the role of turnkey solution provider and consultant. 15
  17. 17. So, go ahead, give your business that much needed competitive edge. Team up with Enterprise Solutions. That will put things in place. 16
  18. 18. Corporate Office Overseas Offices Wipro Infotech, Doddakannelli, Sarjapur Road, Wipro Limited, 7F, 150-1, Chung Shan, North Road, Section 7, Bangalore – 560 035. India. Tel: 91-80-8440011, Fax: 91-80-8440214. Tien Mou Taipei, Taiwan. Tel: 886-228725954, Fax: 886-228725954. E-mail: Website: E-mail: Website: India Offices Wipro Limited, Office No. 124 Building 1, First Floor, Wipro Infotech, "Divyashree", No. 30, Mission Road, 1st Main, Dubai Internet City, PO Box – 500119, Dubai, United Arab Emirates. S R Nagar, Bangalore – 560 027. Tel: 91-80-2126158, Fax: 91-80-2242415. Tel: 9714 – 3913480, Fax: 9714-3913482. Website: E-mail: Website: Wipro Infotech, #3, Pretoria Street, 3rd Floor, Kolkata – 700 071. Wipro Infotech, Lvl 67, MLC Centre, Martin Place, Tel: 91-33-2828489, 2829891, Fax: 91-33-2425912, 2825910. Sydney NSW 2000. Tel: 612-92367214, Fax: 612- 92367215. Website: E-mail: Website: Wipro Infotech, No. 85, Mowbrays Road, Alwarpet, Chennai – 600 018. Wipro Limited, 22, Malaca Street #06-01, Royal Brothers Building, Tel: 91-44-4997251, 4995288, Fax: 91-44-4997067, 4994118. Singapore – 048980. Tel: 65-5320604, Fax: 65-5327610. Website: E-mail: Website: Wipro Infotech, Sanghvi House, 18, Subhash Road, Vile Parle (E), Mumbai – 400 057. Tel: 91-22-6983065, Fax: 91-22-6954636. Wipro Limited, 20/F, Central Commercial Towers, 736, Website: Nathan Road, Mongkok, Kowloon, Hongkong. Tel: 852-22511560, Fax: 852-22511618. E-mail: Website: Wipro Infotech, G-Block, 6th Floor, Surya Towers, 105, S P Road, Secunderabad – 500 003. Tel: 91-40-7849717, 7845196, Fax: 91-40-7811478, 7849236. Website: Wipro Limited, P O Box – 20753, Al Khobar 31952, Kingdom of Saudi Arabia, Tel: 966-38919594, Fax: 966-38911180. Wipro Infotech, Thapar House, #124 Janpath, New Delhi – 110 001. E-mail: Website: Tel: 91-11-3366997,3369369, 3366711, Fax: 91-11-3365111, Website:
  19. 19. Wipro Infotech, Enterprise Solutions, No. 159, Kariyappa Plaza, 1st Main, Jakkasandra, 1st Block, Koramangala, Bangalore – 560 034. Tel: 550 0747 / 753 / 754 / 748 / 749, Fax: 550 0751. E-mail: Website: