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Group Dynamics Conflict


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Presentation by David Surratt Associate Dean of Students & Interim Dean of Students, University of California, Berkeley, for Black Student Leadership Training.

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Group Dynamics Conflict

  1. 1. Black Leadership Training Group Dynamics & Managing Conflict David Surratt Associate Dean of Students & Interim Dean of Students
  2. 2. Black Leadership Training Goals Participants will: • Be able to define „conflict‟ • Be able to identify styles of handling conflict • Be able to understand steps to resolving conflict • Be able to define „trust‟ • Understand the phases of group development • Learn how to assess effectiveness of group development
  3. 3. Black Leadership Training Trust and Teams/Groups • Trust is “a willingness to put oneself at risk within a specific context.” • To be “trustworthy,” indicates one has characteristics that merit another‟s trust: Competence Benevolence Integrity
  4. 4. Black Leadership Training What behaviors erode ‘trust’ within a group? (exercise) Competence - one has the capacity to complete the desired task. Benevolence - one cares about my needs and will act in my best interests. Integrity - the person is honest and keeps his or her commitments
  5. 5. Black Leadership Training What behaviors erode ‘trust’ within a group? (responses) 1. ....
  6. 6. Black Leadership Training Phases of Group Development (Tuckman, B., 1965) FORMING STORMING NORMING PERFORMING
  7. 7. Black Leadership Training PHASE GROUP TASK EVIDENCE OF FAILURE FORMING Define purpose, roles, and objectives. Group lacks focus; Attends to wrong things; Conflict over objectives STORMING Competition for ideas; Determine & accept roles Not completing tasks; Conflict within group; Confusion over roles NORMING Ease into roles and ground rules; Development of trust; Agenda setting Poor standards; High frequency of conflict within group; No compromises made PERFORMING Comfort in assigned roles; Autonomous; Dissent expected & Encouraged; Poor performance continues; Conflicts go unresolved; Sense that grades unfair
  8. 8. Black Leadership Training What is ‘Conflict’ • A serious disagreement or argument • Conflict is inevitable in groups. • Conflicts usually result from differences in personality, values, perceptions, or communication breakdown. • Not all conflict is negative but when conflict arises you must name it and know how to address it.
  9. 9. Common Characteristics of Negative & Positive Conflict  Friendly attitude  Trust  Open, honest communication  Sensitivity to similarities  Non-threatening atmosphere for all involved  Distrust  Defensiveness  Hostility  Lack of communication  Maximized differences  General competitiveness POSITIVE CHARACTERISTICS NEGATIVE CHARACTERISTICS
  10. 10. Black Leadership Training Styles of Conflict Resolution Compromise Build Relationship Weaken Relationship Accommodate Avoid Collaborate Compete
  11. 11. Black Leadership Training What is your typical style of conflict resolution? 1. Accommodating 1. Avoiding 2. Compromising 3. Collaborating 4. Competing
  12. 12. Black Leadership Training Resolving Group Conflict 1. Identify the problem 2. Define the problem based on individual/group needs 3. Expect a commitment 4. Develop alternative ideas and suggestions. No discussion, acceptance, rejection, or judgment! 5. Evaluate alternatives discussing pros/cons; eliminate unacceptable alternatives and encourage honesty of expression 6. Decide on the best solution 7. Implement the solution 8. Evaluate the solution
  13. 13. Black Leadership Training Resolving Conflict (exercise)
  14. 14. Black Leadership Training Synopsis • Develop your teams and groups and watch for warning signs (Form, storm, norm, & perform) • Emphasize and support TRUST and be TRUSTWORTHY (Competence, Benevolence, & Integrity) • Trust helps weather inevitable conflict • Understand and practice mediation of conflict “If you want to go fast, go alone; If you want to go far, go together.” - African Proverb
  15. 15. Black Leadership Training Questions/Comments Contact: David Surratt @DeanSurratt 510.642.6741