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Customers frequently struggle with the best approach to manage operational work while maintaining the integrity and details of their project work. Operational work can include things like vacation time, sick time, training, or general projects that keep the business functioning such as building maintenance or computer server maintenance. During the demonstration, participants will learn about 3 distinct approaches and their advantages and disadvantages for businesses. While not revealing confidential information, this presentation will showcase the struggle an estimated 15 Project Online/Project Server customers went through and how they decided upon their approach. There is certainly a give and take in regards to effort to set up and support different approaches. Some important considerations that will be addressed include operational planning by executives, PMs, resource managers, and team members and how responsibility for different levels of detail can be handed out. This presentation will include mapping of features to PMI PMBOK methodology and how specific features can address business needs related to scope management, rolling wave planning, agile methodology, and progressive elaboration. In keeping with the need to report to executives, attendees will learn how these approaches affect the portfolio analysis or other portfolio views and how executives or PMO staff can drive decision making that truly includes all the work of the business.