1. Top 12 Telecalling
Scripts in Hindi

2. The Introductory
Call

3. You: Hello, mein Jay baat kar raha hu [XYZ company] se. Kya yeh aapse baat karne ka sahi samay
hai?
Prospect: Nahi. Mein abhi busy hu.
You: Oh, okay. Kya aap mujhe bata sakte hain k aapse kab baat ho sakti hai?
Prospect: Aap mujhe kal 2 baje call karna.
You: Bilkul! Mein kal call karta hu, I hope aapka din acha guzre!
Script 1:

4. You: Hello, mein Jay baat kar raha hu [XYZ company] se. Kya yeh aapse baat karne ka sahi samay hai?
Prospect: Haan boliye.
You: Humari company [Insert a line about how your product/service can help the prospect]. Kya aap iske
baare mein aur detail mein jaan’na chaheinge?
Prospect: Bilkul. Aur bataaye.
You: [Mention the benefits of your product/service]. Kya aap koi aise issues face kar rahein hain jinke
liye humara product/service aapke kaam aa sakta hai?
Prospect: Haan, kuch issues hain aise. Mujay aapke product/service k baare mein aur jaan’na hoga.
Script 2:
In response to a yes, you could inquire further if they rely on a competitor's product.
Move on if they are satisfied with their current product. Otherwise, try negotiating for a demo and following up soon after.

5. Research Before Making a Call
It is easy to start a conversation with prospects if you are familiar
with their business. Looking at their website, for instance, can
give you an idea of what their company offers. You can even
personalize your offer if you notice areas of improvement where
your product or service can be helpful.

6. You: Hello [Prospect]! Meine haal hi mein aapki website dekhi ti, aur sach may uski design kaafi achi hai.
Par mujay wahaan [Mention what is missing]. Kya iske piche koi wajah hai?
Prospect: Hume nahi lagta k hume [Mention what is missing] zaroorat hai. Aur kyu kharche badhaaye.
You: Mein samaj sakta hu. Par agar aapko woh sab sahi price mein mil jaaye toh?
Prospect: Acha. Batao aap.
You: XYZ aik aisa tool hai jo [Mention what exactly you offer and how it will benefit the prospect].
Prospect: Acha-acha. Par mujhe iske baare mein aur ache se jaan’na hai.
You: Bilkul. Kya mein aik demo book kardu kal 3PM k liye?
Prospect: Haan, theek hai.
You: Okay! Mein aapko kal dobara call karta hu, confirm karne k liye. Bye!
Script 3:

7. Using Language to
Personalize

8. You: Hello [Prospect]! Kaise hain aap? Meine abhi dekha k aap Jammu se hain, mein bhi wahin se
hu. Aap Kashmiri mein baat karna chaaheinge ya Hindi?
Prospect: Kashmiri mein hi karte hain.
You: Badhiya! Since aapka business [Mention prospect’s business], mujay laga k aapka business
[Mention your product or service] se benefit kareiga. Aur unhe use karne k kaafi saare faayde bhi
hain jaise k [Mention benefits].
Prospect: Oh, acha-acha, iska koi demo mil sakta hai?
You: Jee bilkul!
Prospect: Theek hai phir kal 12 PM ka fix kardo. Aur kuch details mujhe WhatsApp bhi kardo.
You: Okay, [Prospect]. Mein abhi karta hu.
Script 4:

9. Making Use of
Referrals

10. You: Hello [Prospect]! Kaise hain aap? Mujay aapki company k baare mein Sahil se pata laga. Sahil
ne bataya ki aap [Prospect’s product] banaate hain, mein jaan’na chaah raha tha k kya [Your
product] aapke kaam aa sakta hai ya nahi. Kya aap aisa koi product use kar rahe hain jo aapko
[Mention problems] ko solve karne mein help karte hain?
Prospect: Nahi, aisa toh kuch hum use kar nahi rahe filhaal, toh mein ziada kuch jaanta nahi.
You: Theek hai, [Prospect]. Agar aap chaahein toh mein aapko humaray product k features and
benefits k baare mein bata sakta hu aik demo k through.
Prospect: Sure, theek hai. Aap kal ka demo schedule kardijiye.
Script 5:

11. Follow-up
Scripts

12. You: Hello [Prospect], mein Jay baat kar raha hu. Kaise hain aap? Humari abhi kuch din pehlay
[Your business/product/service] ko le kar baat hui ti, mein soch raha tha k aaj hum uspar aage baat
karle.
Prospect: Nahi, abhi toh mein busy hu.
You: Mein samaj sakta hu, par mein chaahta hu k aapko achi se achi deal mile. Agar aap suneinge hi
nahi uske baare mein, toh aapko pata nahi chaleiga k aap kya miss kar rahe hain. Aur mein ziada se
ziada [Mention the time you’ll take to pitch. Make it as short as possible].
Prospect: Agle hafte dekhte hain.
You: Sure. Thank you, [Prospect].
Script 6:

13. You: Hi, [ Prospect’s Name]! Mein Jay bol raha hu. Kya aapki aapke manager se baat ho gayi XYZ ko
le kar? I hope aapki baat ho gayi ho, kyu k mere pass filhaal aik kaafi achi deal hai aur hum use le
kar aage baat bhi kar sakte hain agar aap chaaho toh.
Prospect: Oh haan, haan. Mein free hu abhi.
You: [Insert Your Pitch]
If the prospect says no, you can follow the next script.
Script 7:

14. You: Oh… Khair aap batana mujhe jab bhi aapki baat ho jaaye. Ya aap bata dijiye mujhe k mein
aapko kab call karu.
Prospect: Hum kal shaam 5 baje baat kar sakte hain. Tab tak mein manager se bhi baat karlunga.
You: Chalo great!
Script 8:

15. Identifying Prospects’
Pain Points

16. You: Hello [Prospect’s name]! Mein Jay baat kar raha hu ABC company se. Mein jaan’na chaah raha
tha kya aap [XYZ area] ke liye koi solution use kar rahe hain ya nahi. Kyu k humara product aapko
kaafi kaam aa sakta hai us area k liye. Par pehle mein aapke daily challenges jaan’na chaahunga.
Prospect: Haan, kuch issues hai, jaise k A, B and C…
You: Hmm-hmm. Kya aapne in issues ko resolve karne k liye koi product/service use kiye hain?
Script 9:
Ask as many questions as you can, and find an area where your product may be helpful. Come up with an irresistible
proposal after collecting sufficient information. Make your pitch in person or over the phone.

17. You: Hello [Prospect’s name], humare pehle kuch calls k baad meine aapke liye aik perfect solution
dhoond liya hai. [Insert product pitch with personalized solutions.] Yeh deal specifically aapke
business k liye hain. Aapke A, B and C challenges ko solve karne mein aapki kaafi help kareiga. Aap
kahein toh mein aik meeting schedule karleita hu jab bhi aap free ho.
Prospect: Bilkul, abhi meeting rakhay? / Mein aapko kuch dair baad call karu?
You: Okay, sure.
Script 10:

18. Dealing with
Rejections

19. You: Mein samaj sakta hu k yeh abhi aapki priority nahi hai, ya aapko shayad isme koi value nahi
mazar aa rahi. Par mein phir bhi chaahunga k aap at least 2 minutes de mujhe, aur usi time mein
aapko iski exact value samjha sakta hu. Humare kaafi customers ko similar ojections the, par jab
unhone product ka demo dekha toh woh kaafi impress huwe.
Script 11:
You may want to move on if you have always called the person over six times. It's pointless to keep trying to follow a path
that doesn't lead anywhere. Give them one final offer, and if they aren't interested, call the next lead.
Be polite, however. In the end, it was you (possibly multiple times) who called to learn if they were interested in your
offering. The next script will help you get a decisive response.

20. You: Hello [Prospect’s name]! Mein jaan’na chaah raha tha k aap humare offer mein interested hain
ya nahi. I thought k mein aapse aik baar aur pooch laita hu agar aap demo laina chahte hain ya
nahi.
Prospect: Aap demo schedule kardo. / Nahi, mein interested nahi.
Script 12:

21. With these scripts, we
hope you can converse
with your prospects more
effectively!