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This case study is meant to highlight the importance of the processes involved in employee testing and employee selection. In the backdrop of the problems faced by Sudhir Gupta (Sudhir) and Priyanka Gupta (Priyanka), Founder-Owners of HRSolutions Pvt. Ltd. (HRS), the case study helps in understanding the significance of accurate employee testing and selection. HRS, an HR solutions provider in employee testing and selection for startups, received complaints concerning few candidates it had placed in the one year since its inception. Feedback received from the clients revealed certain errors in HRS’s testing and selection tools, techniques and the processes used. Should HRS make changes to its proprietary tools? If it should, HRS was not sure, how would the changes affect its core product? HRS had to initiate immediate remedial measures to ensure its processes were streamlined to suit the requirements of startups which were its main clients, bereft of which it would not only lose its credibility but the very premise on which this business was built would be lost soon. However, given the problems that the startups encountered in recruiting through HRS, should they outsource the important HR function of employee testing and selection?
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