Measuring empowerment in   frontline executives
The Team Arun Sitaraman        2 Jayjity Chakraborty         14   Sunitha Sivadasan         39   Aditi Mahapadi      4...
What is employeeempowerment? Degree of responsibility and authority given to an  employee. Accepting accountability for ...
•                                        • Power abuse    Pros                                             Cons           ...
Key Findings from Literature Review Strategy and execution is one Environment of trust Effective communication Adequat...
Research objective  Give people information to act; then look for magic to
Factors influencing empowerment                              Communication                              and information   ...
Customer-oriented organization                                                     "Empowermen                            ...
Research Methodology Sampling Plan Data collection   Primary research  -Questionnaire   Secondary research  -Research ...
 Telecom Hotel IT Retail                     Sectors                     covered   Empowerment also means you are acco...
Data analysis ANOVA – the Anova test is the initial step in identifying factors that are influencing a given data set. Af...
Data analysis Chi square test  HYPOTHESIS FORMULATION  H0 : There is no relation between the parameters considered and th...
Sector-Wise Analysis          RETAIL                               TELECOM   Empowerment Level                     Empower...
Sector-Wise Analysis      HOSPITALITY                                        IT   Empowerment Level                       ...
Level of Empowerment inDifferent                 Sectors100 90 80                   73.2 70                           66.3...
Key Findings Communication and Training have the highest levels of empowerment Decision making and Autonomy have the low...
Recommendations Demonstrate that you value people Share goals and direction Provide Information for decision making De...
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Empowerment of frontline executives

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Empowerment of frontline executives

  1. 1. Measuring empowerment in frontline executives
  2. 2. The Team Arun Sitaraman 2 Jayjity Chakraborty 14 Sunitha Sivadasan 39 Aditi Mahapadi 40 Soham Khatri 41 Sanskruti Jaiswal 48 Abhishek Arekar 54 Preeti Singh 56
  3. 3. What is employeeempowerment? Degree of responsibility and authority given to an employee. Accepting accountability for the employees work. Unless empowerment starts at the top, it’s going nowhere
  4. 4. • • Power abuse Pros Cons Worker satisfaction • Quality of work • Not everyone can take • Productivity decisions • Profitability • Conflict can increase • Competitiveness • Too much responsibility for some employees • Managers should be trained to facilitate sharing of informationEmpowerment comes from teaching others things they can do to become less dependenton you
  5. 5. Key Findings from Literature Review Strategy and execution is one Environment of trust Effective communication Adequate training Recognition and rewards Long-term benefits for organization
  6. 6. Research objective Give people information to act; then look for magic to
  7. 7. Factors influencing empowerment Communication and information flow Training and Decision skill making development Incentives and Autonomy Empowerment support New boundaries help everyone learn to act with responsibility and
  8. 8. Customer-oriented organization "Empowermen t means that management vests decision- making or approval authority in employees where, traditionally, such authority was a managerial prerogative.”Every ‘misteak’ is an opportunity to increase competence
  9. 9. Research Methodology Sampling Plan Data collection  Primary research -Questionnaire  Secondary research -Research papers -Books -Articles on internet
  10. 10.  Telecom Hotel IT Retail Sectors covered Empowerment also means you are accountable for results
  11. 11. Data analysis ANOVA – the Anova test is the initial step in identifying factors that are influencing a given data set. After ANOVA test is performed the analyst is able to perform the further analysis. HYPOTHESIS FORMULATION H0 : There is no significant difference in the level of empowerment in the four sectorsH1 :There is a significant difference in the level of empowerment in the four sectorsInference: There is no significant difference in the parameters considered
  12. 12. Data analysis Chi square test HYPOTHESIS FORMULATION H0 : There is no relation between the parameters considered and the level of empowerment in different sectors H1 : There is a relation between the parameters considered and the level of empowerment in different sectors Inference: Close relation exists between the 2 attributes Mean Mode
  13. 13. Sector-Wise Analysis RETAIL TELECOM Empowerment Level Empowerment Level (%) (%) 76.47 72.23 76.67 83.34 75.00 65.15 66.15 56.00 51.14 45.00Communication : 76.47% Knowledge Quotient : 83.34%Appraisals : 51.14% Decision Making : 45.00%
  14. 14. Sector-Wise Analysis HOSPITALITY IT Empowerment Level Empowerment Level (%) (%) 73.33 66.67 81.25 78.00 70.00 63.50 53.10 49.60 48.00 31.00Appraisals : 81.25% Communication : 78.00%Decision Making : 31.00% Decision Making : 48.00%
  15. 15. Level of Empowerment inDifferent Sectors100 90 80 73.2 70 66.33 60 61.07 61.82 50 empowerment 40 30 20 10 0 IT Telecom Retail Hotel
  16. 16. Key Findings Communication and Training have the highest levels of empowerment Decision making and Autonomy have the lowest levels of empowerment Overall level of empowerment is similar in all the sectors
  17. 17. Recommendations Demonstrate that you value people Share goals and direction Provide Information for decision making Delegate authority and impact opportunities, not just more work Provide frequent feedback Help employees feel rewarded and recognized for empowerment
  18. 18. THANK YOU

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