Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Revolutionize Your IT Team
2
Atlassian focuses on helping teams
COMPLETE
ORGANIZE
SUPPORT
IT
SOFTWARE
HR
MARKETING
ENGINEERING
DISCUSS
Challenges facing IT Teams
IT team
Business teams
Dev teams
IT team
“30% of organizations have moved ticket resolution
closer to the service desk, reducing escalations when
possible”...
IT and
Dev
IT not aligned with
dev
realizing the value of agile dev
methods
Dev adopting agile
working in separate tools
O...
We understand the challenges facing
IT
Business teams
IT teams
Dev teams
Better together
Business teams IT teams Dev team
Deliver end-to-end IT service management that's fast and agile for your o...
8
Service Management softwareService Management software
Designed on JIRA and purpose built for IT and serviceDesigned on ...
Simple self-serviceSimple self-serviceSimple self-serviceSimple self-service
Integrated knowledgeIntegrated knowledgeInteg...
Ease of access to all Service Desks
?
??
Make it easy
to find help!
Simplified self-service users love!
11
Making knowledge accessible and
actionable
12
KNOWLEDGE
BASE
CUSTOMER
PORTAL
Deflect requests with knowledge
recommendations
13
Streamlined IT Service support
Powerful SLAs right out of the box
15
Proactive Service Support with SLAs
16
Streamline service support with
automation
Choose pre-defined automation rules; or
Create custom rules to streamline proce...
Configuring Automation with ease
18
Ease of setup
• Level One
• Level Two
• Level Two
• Level Two
• Level One
Big cool statistic
2,569
Add-Ons in Marketplace
Ease of setup - IT Service Desk with ITIL
workflows
Incident
Management
Pr...
IT meets DevOps
In 2015 the percentage of IT teams
adopting DevOps (agile) passed 60%
Incident
Problem
Change
Bug
Code
Rel...
Linking Incidents to Issues
How a request becomes a feature
Customer Story
15,000+15,000+
Pricing that customers love!
For the Enterprise
Available for
High availability Instant scalabilityPerformance at scale
Why JIRA Service Desk?
A New Approach to Service Management
Super simple to useSuper simple to use
Focused on the end user...
ChatOps
Place the tools in the
middle of the
conversation
Collaborate in real-
time
Lower MTTR
Leverage team
knowledge
• Automation on top of JSD features
• Improves SLA
• Creates a room & auto invites agents
• Marketplace release pending- J...
Demo
?
Custom
er
Portal
Knowledge
Centric-
Support
Streamlined
Ticket
Management
Service
Desk
Configurati
on
SL
As
Automat...
Thank you for attending!
Q&A SessionQ&A SessionQ&A SessionQ&A Session
Addteq.com
1-888-9ADDTEQ
You’ve finished this document.
Download and read it offline.
Upcoming SlideShare
ChatOps: Automating your Company with HipChat, Bitbucket and JIRA Service Desk
Next
Upcoming SlideShare
ChatOps: Automating your Company with HipChat, Bitbucket and JIRA Service Desk
Next
Download to read offline and view in fullscreen.

Share

JIRA Service Desk + ChatOps Webinar Deck

Download to read offline

Missed our latest webinar on JSD + ChatOps? Check out the slides below to find out more information!

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

JIRA Service Desk + ChatOps Webinar Deck

  1. 1. Revolutionize Your IT Team
  2. 2. 2 Atlassian focuses on helping teams COMPLETE ORGANIZE SUPPORT IT SOFTWARE HR MARKETING ENGINEERING DISCUSS
  3. 3. Challenges facing IT Teams IT team Business teams Dev teams
  4. 4. IT team “30% of organizations have moved ticket resolution closer to the service desk, reducing escalations when possible” “67% wanted to provide a better customer experience.”* * Top reason why organizations are changing Service Desks Source: HDI, “Service Management, Not Just for IT Anymore”, 2014 There is a growing demand for quality service between users and IT.There is a growing demand for quality service between users and IT. 2014 Service Management2014 Service Management StudyStudy 2014 Service Management2014 Service Management StudyStudy IT's Challenge To Deliver Better Customer Experience “91% of end-users say they prefer self-service”
  5. 5. IT and Dev IT not aligned with dev realizing the value of agile dev methods Dev adopting agile working in separate tools Organizational Silos IT and development processes are not aligned IT Dev Sources: Puppet Labs, “2015 State of DevOps Reports”, 2015 W A L L
  6. 6. We understand the challenges facing IT Business teams IT teams Dev teams
  7. 7. Better together Business teams IT teams Dev team Deliver end-to-end IT service management that's fast and agile for your organization
  8. 8. 8 Service Management softwareService Management software Designed on JIRA and purpose built for IT and serviceDesigned on JIRA and purpose built for IT and service teamsteams IT
  9. 9. Simple self-serviceSimple self-serviceSimple self-serviceSimple self-service Integrated knowledgeIntegrated knowledgeIntegrated knowledgeIntegrated knowledge ITIL workflowsITIL workflowsITIL workflowsITIL workflows Streamlined ticket managementStreamlined ticket managementStreamlined ticket managementStreamlined ticket management Real-Time collaborationReal-Time collaborationReal-Time collaborationReal-Time collaboration Powerful SLAs and ReportingPowerful SLAs and ReportingPowerful SLAs and ReportingPowerful SLAs and Reporting AutomationAutomationAutomationAutomation Why IT teams love JIRA Service Desk IT ?
  10. 10. Ease of access to all Service Desks ? ?? Make it easy to find help!
  11. 11. Simplified self-service users love! 11
  12. 12. Making knowledge accessible and actionable 12 KNOWLEDGE BASE CUSTOMER PORTAL
  13. 13. Deflect requests with knowledge recommendations 13
  14. 14. Streamlined IT Service support
  15. 15. Powerful SLAs right out of the box 15
  16. 16. Proactive Service Support with SLAs 16
  17. 17. Streamline service support with automation Choose pre-defined automation rules; or Create custom rules to streamline processes SLA due Ticket status changes System goes down Email is received Ticket is approved Send reminder Escalate ticket Create a ticket Change priority Grant access JIRA issue resolved Update Incident
  18. 18. Configuring Automation with ease 18
  19. 19. Ease of setup • Level One • Level Two • Level Two • Level Two • Level One
  20. 20. Big cool statistic 2,569 Add-Ons in Marketplace Ease of setup - IT Service Desk with ITIL workflows Incident Management Problem Management Change Management Service Request Management ITIL workflows
  21. 21. IT meets DevOps In 2015 the percentage of IT teams adopting DevOps (agile) passed 60% Incident Problem Change Bug Code Release
  22. 22. Linking Incidents to Issues
  23. 23. How a request becomes a feature
  24. 24. Customer Story
  25. 25. 15,000+15,000+
  26. 26. Pricing that customers love!
  27. 27. For the Enterprise Available for High availability Instant scalabilityPerformance at scale
  28. 28. Why JIRA Service Desk? A New Approach to Service Management Super simple to useSuper simple to use Focused on the end user and an experience they will loveFocused on the end user and an experience they will love Super simple to useSuper simple to use Focused on the end user and an experience they will loveFocused on the end user and an experience they will love Affordable pricingAffordable pricing JSD pricing is a win for customersJSD pricing is a win for customers Affordable pricingAffordable pricing JSD pricing is a win for customersJSD pricing is a win for customers Single platform for your IT and Dev TeamsSingle platform for your IT and Dev Teams Fully integrated with JIRA.Fully integrated with JIRA. Single platform for your IT and Dev TeamsSingle platform for your IT and Dev Teams Fully integrated with JIRA.Fully integrated with JIRA. Flexibility IT and service teams loveFlexibility IT and service teams love Easily adapt JIRA Service Desk to any support processEasily adapt JIRA Service Desk to any support process Flexibility IT and service teams loveFlexibility IT and service teams love Easily adapt JIRA Service Desk to any support processEasily adapt JIRA Service Desk to any support process
  29. 29. ChatOps Place the tools in the middle of the conversation Collaborate in real- time Lower MTTR Leverage team knowledge
  30. 30. • Automation on top of JSD features • Improves SLA • Creates a room & auto invites agents • Marketplace release pending- JIRA add-on + Integratio n
  31. 31. Demo ? Custom er Portal Knowledge Centric- Support Streamlined Ticket Management Service Desk Configurati on SL As Automati on +
  32. 32. Thank you for attending! Q&A SessionQ&A SessionQ&A SessionQ&A Session Addteq.com 1-888-9ADDTEQ
  • NghiNGUYENVAN1

    Aug. 15, 2018
  • HongkookNoh

    Feb. 17, 2017
  • AmandaDeol

    Feb. 18, 2016

Missed our latest webinar on JSD + ChatOps? Check out the slides below to find out more information!

Views

Total views

1,147

On Slideshare

0

From embeds

0

Number of embeds

9

Actions

Downloads

52

Shares

0

Comments

0

Likes

3

×