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Microsoft Dynamics 
CRM and Zero2Ten 
Adam Spurr 
SVP Global Sales 
adam.spurr@zero2ten.com
Agenda for Today 
“Zero2Ten really do know 
Dynamics CRM inside and out” 
Paul Williams, Element 6 
Head of Group IM
Microsoft Dynamics CRM Momentum
Partner Advisory Council & Inner Circle 
Right 
Person 
Right 
Message 
Right 
Time
Zero2Ten – Our Company 
• Founded 2008 
• Key principals and team among the industry 
finest 
• Exclusively focused on Microsoft technology 
• Born in the Cloud 
• First 100% fixed fee program based partner 
in the market 
• 20,000 seats across 750+ customers CRM 
under management 
• Locations across North America and UK
2009 2010 2011 2012 
2013 
2013 PARTNER OF THE YEAR 
Microsoft Dynamics 
UK Partner of Year 
Finalist 
2013 
2013 
2014 
2014 PARTNER OF THE YEAR 
Microsoft Dynamics 
Cloud Partner 
Winner 
2014 
2014 
Microsoft Dynamics CRM Accreditation 
2012 PARTNER OF THE YEAR 
Microsoft Dynamics 
Cloud Excellence Partner 
Winner 
2011 PARTNER OF THE YEAR 
Microsoft Dynamics 
Cloud Excellence Partner 
Winner
Zero2Ten EMEA Customers
Victrex 
• Victrex plc, are is the world’s leading manufacturer of high performance polyaryletherketone materials 
• Victrex plc, comprises two divisions: Victrex Polymer Solutions that focuses on transport, industrial and the electronics markets and 
Invibio Biomaterial Solutions that focuses on providing specialist solutions for medical device manufacturers. 
• Serving over 30 geographies worldwide across Automotive, Aerospace, Energy & Industrial, Electronics and Medical. 
• Victrex employ over 650 people worldwide and are listed on the London Stock Exchange, with a market capitalisation of over £1.5bn. 
What did Zero2Ten do for them? 
• Business units around the world 
– Advanced Marketing Management 
– Business Development 
– Client Relationship Management 
– Customer Service 
– Inside View/ CoreMotives/ c360/ Resco 
• Global Roll-out 
• Started on CRM 2011 upgraded to CRM 2011 
• 75 users up to 255 Users 
– Centralized IT admin /support with regional peer 
support 
– SAGE ERP then AX ERP integration 
– Global user adoption champion
Paul Williams – 
Group IM Manager 
 
 
 
 
 
 
 
 
 
“I had worked with Zero2Ten 
before, I liked their fixed price 
approach; they tell you what 
they are going to do and they 
deliver it.” 
“There were no problems at all 
with migration and integration. 
Zero2Ten really do know 
Dynamics CRM inside out.”
 
 
 
 
 
 
 
 
 
 
 
 
 

Harry Stefanou – V 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
“We selected Zero2Ten because 
we wanted to work with an 
organization that would help us 
quickly deliver CRM to our team 
that was simple to use and 
aligned well with our business 
objectives.”
Zero2Ten US Customers 
Transportation Technology Featured 
Services Manufacturing
Increase Leads 
& Build Pipeline 
Maximize Time 
Spent Selling 
Increase Lead 
Handling & 
Responsiveness 
Improve 
Forecasting 
Accuracy & 
Quota Visibility 
Better Support 
for 
Management 
Decision Making 
Improve 
Customer 
Service & 
Responsiveness 
Improve 
Account 
Management 
Improve Overall 
Operational 
Efficiency 
Top 10 Business Outcomes 
Improve 
Interactions 
with Prospects, 
Customers & 
Partners 
Increase 
Revenue from 
Existing 
Customers 
Find 
Win 
Grow
Zero2Ten Customer Experience 
• General Overview 
• Demo + Modeled Demo 
• Free Scoping / Paid Discovery 
• Proposal/Agreements 
• Contracts 
Assess and Select 
Realize and Empower 
• 100% Fixed Fee 
• Rapid Turn Time 
• Keep it Simple 
• Inclusive process 
• 30 day Adoption Assurance 
• 12 Month support program 
• Focus on adoption and results 
Adopt2Win
Corporate Adopt2Win Schedule 
Q1 Q2 Q3 Q4 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
Monthly 
Adoption 
Sessions 
40 Consulting Hours 
Black Belt Training 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
Advanced 
Learning 
Lab 
CRM Administration Coaching – adopt2win@zero2ten.com 
Semi 
Annual 
Executive 
CRM 
Workshop 
Pre Workshop 
Planning 
Semi 
Annual 
Executive 
CRM 
Workshop 
Pre Workshop 
Planning 
Business Administrators 
Recommendation 
Document and 
Session 
Recommendation 
Document and 
Session 
Adopt2Win
Adopt2Win – Beyond Go Live 
“Having worked on various deployments 
projects within 5 divisions of O’Neal Steel 
over the past 25 years, I can honestly say 
that Zero2Ten provided one of the most 
comprehensive consulting and technical 
delivery services I’ve experienced to date.” 
David Goff, Sales & Marketing 
Manager, O’Neal Steel
“Zero2Ten really do know 
Dynamics CRM inside and 
out” 
Paul Williams, Element 6 
Head of Group IM 
“We selected Zero2Ten because we wanted 
a partner who would ensure that we 
stayed focused on how to leverage CRM to 
make our team more productive, not just 
come in and implement features we 
thought we wanted.” 
“Zero2Ten became an extension of our 
project team which meant the process of 
implementation was seamless. This has 
been the best CRM deployment I have ever 
been involved in.” 
James Fleming, Group IT Director, 
Victrex 
Brian Moriarty, General Cable 
Vice President Sales 
“We liked everything that Zero2Ten were 
saying; they immediately understood our 
business challenges and the need for a fast 
turnaround.” 
James Fleming, Group IT Director, 
Victrex 
“There were no problems at all with 
migration and integration. Zero2Ten really 
do know Dynamics CRM inside out” 
Paul Williams, Head of Group IT, 
Element 6
Summary – Why Zero2Ten?
Q&A 
Adam Spurr 
SVP Global Sales 
adam.spurr@zero2ten.com

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Microsoft Dynamics CRM Implementation Experts

  • 1. Microsoft Dynamics CRM and Zero2Ten Adam Spurr SVP Global Sales adam.spurr@zero2ten.com
  • 2. Agenda for Today “Zero2Ten really do know Dynamics CRM inside and out” Paul Williams, Element 6 Head of Group IM
  • 4. Partner Advisory Council & Inner Circle Right Person Right Message Right Time
  • 5. Zero2Ten – Our Company • Founded 2008 • Key principals and team among the industry finest • Exclusively focused on Microsoft technology • Born in the Cloud • First 100% fixed fee program based partner in the market • 20,000 seats across 750+ customers CRM under management • Locations across North America and UK
  • 6. 2009 2010 2011 2012 2013 2013 PARTNER OF THE YEAR Microsoft Dynamics UK Partner of Year Finalist 2013 2013 2014 2014 PARTNER OF THE YEAR Microsoft Dynamics Cloud Partner Winner 2014 2014 Microsoft Dynamics CRM Accreditation 2012 PARTNER OF THE YEAR Microsoft Dynamics Cloud Excellence Partner Winner 2011 PARTNER OF THE YEAR Microsoft Dynamics Cloud Excellence Partner Winner
  • 8. Victrex • Victrex plc, are is the world’s leading manufacturer of high performance polyaryletherketone materials • Victrex plc, comprises two divisions: Victrex Polymer Solutions that focuses on transport, industrial and the electronics markets and Invibio Biomaterial Solutions that focuses on providing specialist solutions for medical device manufacturers. • Serving over 30 geographies worldwide across Automotive, Aerospace, Energy & Industrial, Electronics and Medical. • Victrex employ over 650 people worldwide and are listed on the London Stock Exchange, with a market capitalisation of over £1.5bn. What did Zero2Ten do for them? • Business units around the world – Advanced Marketing Management – Business Development – Client Relationship Management – Customer Service – Inside View/ CoreMotives/ c360/ Resco • Global Roll-out • Started on CRM 2011 upgraded to CRM 2011 • 75 users up to 255 Users – Centralized IT admin /support with regional peer support – SAGE ERP then AX ERP integration – Global user adoption champion
  • 9. Paul Williams – Group IM Manager          “I had worked with Zero2Ten before, I liked their fixed price approach; they tell you what they are going to do and they deliver it.” “There were no problems at all with migration and integration. Zero2Ten really do know Dynamics CRM inside out.”
  • 10.              
  • 11. Harry Stefanou – V               “We selected Zero2Ten because we wanted to work with an organization that would help us quickly deliver CRM to our team that was simple to use and aligned well with our business objectives.”
  • 12. Zero2Ten US Customers Transportation Technology Featured Services Manufacturing
  • 13. Increase Leads & Build Pipeline Maximize Time Spent Selling Increase Lead Handling & Responsiveness Improve Forecasting Accuracy & Quota Visibility Better Support for Management Decision Making Improve Customer Service & Responsiveness Improve Account Management Improve Overall Operational Efficiency Top 10 Business Outcomes Improve Interactions with Prospects, Customers & Partners Increase Revenue from Existing Customers Find Win Grow
  • 14. Zero2Ten Customer Experience • General Overview • Demo + Modeled Demo • Free Scoping / Paid Discovery • Proposal/Agreements • Contracts Assess and Select Realize and Empower • 100% Fixed Fee • Rapid Turn Time • Keep it Simple • Inclusive process • 30 day Adoption Assurance • 12 Month support program • Focus on adoption and results Adopt2Win
  • 15. Corporate Adopt2Win Schedule Q1 Q2 Q3 Q4 Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions Monthly Adoption Sessions 40 Consulting Hours Black Belt Training Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab Advanced Learning Lab CRM Administration Coaching – adopt2win@zero2ten.com Semi Annual Executive CRM Workshop Pre Workshop Planning Semi Annual Executive CRM Workshop Pre Workshop Planning Business Administrators Recommendation Document and Session Recommendation Document and Session Adopt2Win
  • 16. Adopt2Win – Beyond Go Live “Having worked on various deployments projects within 5 divisions of O’Neal Steel over the past 25 years, I can honestly say that Zero2Ten provided one of the most comprehensive consulting and technical delivery services I’ve experienced to date.” David Goff, Sales & Marketing Manager, O’Neal Steel
  • 17. “Zero2Ten really do know Dynamics CRM inside and out” Paul Williams, Element 6 Head of Group IM “We selected Zero2Ten because we wanted a partner who would ensure that we stayed focused on how to leverage CRM to make our team more productive, not just come in and implement features we thought we wanted.” “Zero2Ten became an extension of our project team which meant the process of implementation was seamless. This has been the best CRM deployment I have ever been involved in.” James Fleming, Group IT Director, Victrex Brian Moriarty, General Cable Vice President Sales “We liked everything that Zero2Ten were saying; they immediately understood our business challenges and the need for a fast turnaround.” James Fleming, Group IT Director, Victrex “There were no problems at all with migration and integration. Zero2Ten really do know Dynamics CRM inside out” Paul Williams, Head of Group IT, Element 6
  • 18. Summary – Why Zero2Ten?
  • 19. Q&A Adam Spurr SVP Global Sales adam.spurr@zero2ten.com

Editor's Notes

  1. Provides a framework for customers to measure success, provide reactive support and evolve their CRM solution along with their changing business needs Principles of A2W come from the collective experiences of our over 500 customers Combines Content, Community and Coaching to our customers in the right format at the right time