Bill Sapp to kickoff the agendaHousekeepingSubmit questions via the chat in the webex or via twitter
Introduce Marcella as the business sponsor for the projectBrian Bischoff will lead discussionJason Snook, resident UX expert with a PhD in Human Computer Interaction
Marcella will speak about this slide. Set the context for why this initiative was important.The Commonwealth of Virginia, prior to the 12/1/12 release of the new portal, had not directly managed communications and content on the official state website. The site was developed and managed over 13 years by a third party with limited control of content, services and communications by the commonwealth. In addition, other state agencies besides VITA were unable to fully engage the state portal to address their needs and communications. The commonwealth desired a solution that would enable state employees to access a web content management system that did not require extensive technical skills or training. This proposed solution would allow the commonwealth to easily manage its communications with agility never experienced before and also to present web content as certain agencies desired and not through an outside entity’s lens. CapTech was engaged to create this solution in Sitecore with commonwealth resources. The end result is a new state portal created with Sitecore technology and several Usability iterations that is controlled by commonwealth communication teams. This solution not only has provided the commonwealth with the ability to quickly manage its own message but also it has decreased the cost of web management to a small annual maintenance fee to Sitecore. CapTech and Sitecore provided a web solution that for the first time has provided the Commonwealth of Virginia a mechanism for directly controlling the communications of the Virginia.gov portal site.
As marcella mentioned, this is a new business model for the stateTransition from a third party managed service to direct business ownershipROIInitial investment with lower operating costs rather than higher monthly service feesImprove self service by directing users to the correct online serviceImproved productivity – reduced time to update the site & coordination with 3rd partyOwnership of data helps drive continual improvements to siteMaintain security and enforce standards including section 508 and ADAInternal controls enables expedited content changes that reflect day-to-day needs of the organizationMention alerts during security or severe weatherVision of delegated content authoring – state-wide contributionHostingCommonwealth made the decision to a third-party for hostingMore flexible and reliable, quicker time to marketProvided increased flexibility to respond to demand in more of a cloud / pay for what you need modelBest of breed technologyDon’t forget about architectureDesign for resiliencyHighly available and fault tolerantSpeak to partnerships on the next slideEnhanced mobile experienceFocus on the medium that provides what citizens needSpeak to each of these in the context of savings, two column viewColumn 1 is the bulletsColumn 2 is the value/savings they get
[Bischoff to lead]CapTech for methodologyWe partnered with Big River for creative design and brand servicesWe partnered with Sitecore for best of breed web content managementMention commonwealth of virginia’s engagement throughout the whole project. We partner with our clients on a daily basis to assist with transition along the way
Quantitative metrics are an element other companies are either not using or not using effectively.
Users got a 500 error 50,000 times over the past yearAverage page load time – 10.4 secondsThe first State Job Opportunities is under Government > Employee > Jobs. The second is under Business > Employment > JobsSearch was 3, 5, 9, and 14 on the list of top pagesPeople searched 10% of the timeMobile use was 2%
Shout out to Big RiverSearch usage remained strong but tab usage decreased
BischoffLeverage advanced browser features for a more personalized experienceGIS experts can create new data points and manage per their subject matter expertiseFully customizable symbology
Bischoff- Role based security and permissions- Email notification for certain conditions (rejections, etc.)
BischoffDon’t create two versions of content that you have to maintainBig advantages of sitecorevs other CMS platforms is the separation of content and presentation. Build upon the IA that your UX analysts like Jason Snook product and create content around the UI. Then build presentation for a variety of different formats that leverage the IA (desktop, mobile, printer friendly, rss, etc.)
BischoffLeverage device detection. Mobile Device Detection module allow for customized rules for device targeting based on device characteristics. For example you may want all mobile phones to view a mobile optimized version of the site where tablets and standard browsers view the default layout
BischoffDedicated browser and mobile experiences for that highly customized experience on mobile devicesEmbrace HTML5 and build on it with JQuery MobileHtml5 where appropriatejQuery mobile for a rich experience
BischoffUtilize location awareness where appropriate. Mapping was a prime example. Find assets that are closest to your location.
More than just a website…App inventoryTechnologyMission/ObjectiveCost or Revenue (+/-)Define the revenue stream to support NPV calculationsEstablish framework so you can crank throughportfolio over timeSpend money to save money