Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Quality call monitoring

  • Be the first to comment

Quality call monitoring

  1. 1. Company Catalogue
  2. 2. 2013 Training Catalogwww.tsmart-consulting.comTo register: +2 01014272725Quality Call MonitoringE s s e n t i a l s k i l l s f o r Q As p e c i a l i s t s & t e a m l e a d e r sPA R T O F T H ES E R I E S2013Info@tsmart-consulting.comQuality call o ito i g is the p i a y to tool toassess if assesses customer service is meetingstandards established for accuracy, courtesy, andp ofessio alis .2 Days workshop2013 Training Catalogwww. actsolutions-int.comTo register: +2 01014272725 Info@actsolutions-int.com
  3. 3. 2013 Training Catalogwww.tsmart-consulting.comTo register: +2 01014272725 Info@tsmart-consulting.comProgram DescriptionTraining Aids: Training Movies Comprehensive Handouts Role Plays Games and Exercises Case StudiesCourse outlines: Introduction to QCM concept. The Importance of QCM and thecost of poor quality. QCM and staff Perception . QCM Cycle / Sampling. Types of monitoring /QAmonitoring sheets / Call Guide. QCM coaching and Mentoringprocess. Calibration sessions. Role plays. QCM analysis and reporting . QCM KPIs and training required.This course is designed for QA specialistsand team leaders to quip them with thelatest tools and techniques to monitora d evaluate C“R’s uality .PA R T O F T H ES E R I E S2013Course Overview:2013 Training Catalogwww. actsolutions-int.comTo register: +2 01014272725 Info@actsolutions-int.com
  4. 4. Contact DetailsMr. Ahmed HanafiCo Founder- Act SolutionsM:+20 122 717 7716Tel: +202 25 16 83 35Email:ahmed.hanafi@actsolutions-int.comContactus@actsolutions.comwww.actsolutions-int.com4
  5. 5. Contact DetailsMs. Mayar NabilR&D Training SpecialistM:+20 122 916 821Tel: +202 25 16 83 35Email: mayar@actsolutions-int.comwww.actsolutions-int.comFor Further inquiries:Contactus@actsolutions-int.cominfo@actsolutions-int.com5

×