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Starting a Fresh Conversation with AI and the Bots

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Are we there yet? Have we reached that point in time when every customer is delighted conversing with machines and willingly embracing what we offer them? Do we all have our own AI assistants?

The short answer is no. But … we’ve come a long way in recent years when it comes to conversational interfaces and leveraging artificial intelligence.

The technology itself has improved in leaps and bounds, and there is a clear customer acceptance and willingness to use conversational-based engagement systems.

The robots aren’t taking over the world – not yet – but they are here to help, and opportunities abound.

In this webinar TRA partner and research director, Trevor Clarke, will outline:

The advances in AI and conversational interfaces.
Explain the successes and shortcomings of several early adopters.
Offer a vision for what comes next and how to prepare.
Date:

Tuesday, 4 December, 2018

Times:

Australian Eastern Daylight Time (AEDT): 2 p.m.

Australian Eastern Standard Time (AEST): 1 p.m.

New Zealand: 4 p.m.

Singapore, Hong Kong: 11 a.m.

Trevor Clarke
About the presenter
Trevor Clarke specialises in helping clients understand the many dynamics of the diverse Asia-Pacific region to get the best out of technology investments and opportunities. As the research director and founding partner of Tech Research Asia, he has successfully helped establish and grow one of the most exciting IT analyst, research, and consulting firms in the industry.

Published in: Software
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Starting a Fresh Conversation with AI and the Bots

  1. 1. Starting a Fresh Conversation with AI and the Bots Trevor Clarke, Director of Research, Tech Research Asia Cassandra Theocharous, Marketing, Acquia
  2. 2. Welcome to Today’s Webinar! MODERATOR Cassandra Theocharous, Senior Marketing Specialist, Acquia RECORDING & SLIDES Will be emailed to you within the next couple of days. QUESTIONS? Submit your questions in the Q/A Tab and we’ll attempt to answer them at the end of the presentation. Follow Us ! @acquiaAPAC
  3. 3. At Acquia, we give our customers the freedom to build tomorrow on their terms.
  4. 4. Starting a Fresh Conversation with AI and the Bots Trevor Clarke, Director of Research, Tech Research Asia Cassandra Theocharous, Marketing, Acquia
  5. 5. Starting a new conversation with the bots:
  6. 6. HOW LONG DOES IT TAKE A HUMAN TO LEARN HOW TO SWING?
  7. 7. A few minutes….?
  8. 8. General Artificial intelligence Deep Learning / Neural Networks Machine learning Supervised learning Chat bots Conversational intelligence or Interface Cognitive Services via API Robot advisors Virtual concierges or assistants Natural Language Processing/ Generation Ensure you have a unified set of terminology across the organisation.
  9. 9. SO WHAT HAS CHANGED?
  10. 10. EXAMPLES IN ACTION TODAY
  11. 11. WHAT HAPPENS NEXT?
  12. 12. o Open Source Push o Ethics, Bias and Privacy Remain an Issue o Malicious Use Increases o Personalization Improves o Use Cases Clearer
  13. 13. NEXT STEPS
  14. 14. Thank You. trevor@techresearch.asia | www.techresearch.asia | www.techquarterly.asia Are you a business or technology executive that needs advice or validation for your IT or digital strategy? TRA’s CxO advisory service can help: o o o
  15. 15. Questions? Submit your questions in the Q/A Tab and we’ll attempt to answer them. To learn more about how Acquia can help you, visit Acquia.com
  16. 16. THANK YOU

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