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Get Your Train On: Building Your UX Team Through Practical Usability Testing

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Learn how to start a usability program at your organization, through a process that multiplies your current resources and can cost you little or nothing.

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Get Your Train On: Building Your UX Team Through Practical Usability Testing

  1. 1. Get Your Train On:Building Your UX Team Through Practical Usability Testing GSA First Fridays Usability Program Jonathan Rubin Angela Hooker October 2012
  2. 2. Hi! Jonathan Rubin@jonathan_rubin Angela Hooker @AccessForAll 2
  3. 3. (Photograph of a desert) 3
  4. 4. Usability tests + Usability education =More trained UX staff! 4
  5. 5. In this 30 minutes1. What is First Fridays?2. How to create an educational program3. Stories from “graduates” 5
  6. 6. 1. What is First Fridays? 6
  7. 7.  Education Demonstration Tests Awareness 7
  8. 8. Best: Two rooms to test Observation room Testing room 8
  9. 9. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour 9
  10. 10. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibility 10
  11. 11. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems 11
  12. 12. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems12:45 – 1:30 PM = Offer solutions 12
  13. 13. First Fridays “discount” testing8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems12:45 – 1:30 PM = Offer solutions1:30 PM = Adjourn 13
  14. 14. First Fridays “discount” testing DOT  State Interior  FCC IRS  USAJobs Army  Census NASA  NSF OMB  And 35 others 14
  15. 15. Free @ HowTo.gov/firstfridays Usability testing  Project scripts management Email templates  Before and after Best practices screenshots Final report  Videos examples  Etc. 15
  16. 16. Hallway test 16
  17. 17. Teach ‘em to fish … 17
  18. 18. In this 30 minutes1. What is First Fridays?2. How to create an educational program 18
  19. 19. Behind the curtain 19
  20. 20. Team sport 20
  21. 21. Each test isa trainingopportunity 21
  22. 22. Matrixed approach to staffing Part-time volunteers! Borrow from other departments You are “providing skill building opportunities” Flexible needs: 1 -20 hours a month 22
  23. 23. Many roles to choose from• Observe• Room Manager• Greeter• Data Collector• Backup 23
  24. 24. Grow yourown facilitator 24
  25. 25. Get it: Rocket Surgery Made Easy  Commit to monthly product testing  Same time each month  More observers + more testing = more buy-in 25
  26. 26. 4-step process 26
  27. 27. Make a big deal 27
  28. 28. Make a syllabus for trainees1. Summary 28
  29. 29. Make a syllabus for trainees1. Summary2. Cost + duration 29
  30. 30. Make a syllabus for trainees1. Summary2. Cost + duration3. Program goals 30
  31. 31. Make a syllabus for trainees1. Summary2. Cost + duration3. Program goals4. Schedule and timeline 31
  32. 32. Make a syllabus for trainees1. Summary2. Cost + duration3. Program goals4. Schedule and timeline5. Optional reading 32
  33. 33. Manage it 33
  34. 34. In this 30 minutes1. What is First Fridays?2. How to create an educational program3. Stories from “graduates” 34
  35. 35. Graduate 1: internal David Kaufmann Federal Information Specialist david.kaufmann@gsa.gov 35
  36. 36. Graduate 1: internal• Needed UX work 36
  37. 37. Graduate 1: internal• Needed UX work• Four months training with us 37
  38. 38. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users 38
  39. 39. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users• Informed content of 100s of pages 39
  40. 40. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users• Informed content of 100s of pages• Speaks publicly about usability 40
  41. 41. Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30 users• Informed content of 100s of pages• Speaks publicly about usability• Tests on Call Center 41
  42. 42. Graduate 2: external Couldn’t persuade agency to test, so volunteered 42
  43. 43. Graduate 2: external Couldn’t persuade agency to test, so volunteered Four months training with us 43
  44. 44. Graduate 2: external Couldn’t persuade agency to test, so volunteered Four months training with us Made 8 personas (tested 4) 44
  45. 45. Graduate 2: external Couldn’t persuade agency to test, so volunteered Four months training with us Made 8 personas (tested 4) UX test and marketed it 45
  46. 46. In conclusion … You can do it 46
  47. 47. In conclusion … You can do it No cost – and money saving 47
  48. 48. In conclusion … You can do it No cost – and money saving Employee multiplier 48
  49. 49. Thanks!Jonathan Rubin@jonathan_rubinjonathan.rubin@gsa.govAngela Hooker@AccessForAllangela.hooker@gsa.gov 49

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