Technology is radically reinventing the way businesses are designed, built, and run.Workforce marketplaces let businesses innovate in ways that weren't possible before. Explore more in trend 3 of Tech Vision 2017.

2. WORKFORCE MARKETPLACE
2www.accenture.com/technologyvision
AI IS THE
NEW UI
TREND 1
ECO
SYSTEM
POWER
PLAYS
TREND 2
WORK
FORCE
MARKET
PLACE
TREND 3
DESIGN
FOR
HUMANS
TREND 4
THE UN
CHARTED
TREND 5
2017 VISION TRENDS
2www.accenture.com/technologyvision

3. WORKFORCE MARKETPLACE
3www.accenture.com/technologyvision
DIGITAL LEADERS
ARE FUNDAMENTALLY
REINVENTING THEIR
WORKFORCES Driven by a surge of on-demand
labor platforms and online work
management solutions, legacy
bureaucratic models and
hierarchies are being dissolved
and replaced with open talent
marketplaces.

4. WORKFORCE MARKETPLACE
4www.accenture.com/technologyvision
LABOR
MARKETS ARE
STARTING TO
GO DIGITAL
AND BECOMING
ON-DEMAND
Why are labor markets the most
inefficient market in the world?
• Labor is analog – people interacting
with people doing what people do.
• Labor markets are not fluid
and transparent.
• Labor is not optimized at the
task and skill levels.
• Labor is still mostly offline
and constrained / based on
geographic boundaries.
• Labor markets are challenged
by high transaction costs, time,
and friction.

5. WORKFORCE MARKETPLACE
5www.accenture.com/technologyvision
16–18th Century
HOW DID WE GET HERE?
A HISTORICAL
PERSPECTIVE
Mercantilism/
Colonialism
• Government power
• Control wealth
• Closed loop trade

6. WORKFORCE MARKETPLACE
6www.accenture.com/technologyvision
1776
Laissez-Faire/
Adam Smith
• Pure free wealth
• Invisible hand
• Foundation for capitalism
1760…
Industrial Revolution
• Modified free markets
• Managed corporations
• Bureaucratic management
1950…
Digital Revolution
• Mass collaboration
• Platform economics/self-
regulated ecosystems
• Corporations as
marketplaces

7. WORKFORCE MARKETPLACE
7www.accenture.com/technologyvision
ONLINE LABOR MATCHMAKING PLATFORM
MARKETPLACES WILL BE THE INDUSTRIAL
REVOLUTION OF OUR TIMES
THE RAILROAD
TRACKS OF THE
DIGITAL REVOLUTION
AND ECONOMIC
TRANSFORMATION

8. WORKFORCE MARKETPLACE
8www.accenture.com/technologyvision
BUREAUCRACIES
ONCE DROVE
SUCCESS BUT ARE
NOW STIFLING
PRODUCTIVITY
AND INNOVATION

9. WORKFORCE MARKETPLACE
9www.accenture.com/technologyvision
INNOVATION LEADERS
TRY TO CIRCUMVENT
BUREAUCRACY
TO INNOVATE Methods include: open innovation
programs, incubators, greenfield
divisions, crowdsourcing,
hackathons, and more…

10. WORKFORCE MARKETPLACE
10www.accenture.com/technologyvision
WHY THE
PRESSURE TO
CIRCUMVENT
BUREAUCRACIES?
Complexity of
competing in the
digital era.
Digital leaders
are outpacing
incumbents.
Incumbents struggling with
outdated industrial-era
management models.

11. WORKFORCE MARKETPLACE
11www.accenture.com/technologyvision
ADOPTION OF A DIGITAL
AND ‘ON-DEMAND’
WORKFORCE IS RAPIDLY
BECOMING POSSIBLE
Labor platforms are enabling workers to become more liquid.
• They’re Supporting distributed
teams that are quickly assembled
and dispersed to complete projects.
• Companies are moving toward
models where they run their
business less like a hierarchy
of static business processes,
and more like an open talent
marketplace.

12. WORKFORCE MARKETPLACE
12www.accenture.com/technologyvision
=
TALENT
MARKET
PLACES
EFFICIENCY
PACE OF CHANGE
INNOVATION
IN NEW WAYS
t

13. WORKFORCE MARKETPLACE
13www.accenture.com/technologyvision
TECH COMPANIES
AREN’T THE ONLY
ONES REINVENTING
THE TRADITIONAL
APPROACH TO THE
WORKFORCE

14. WORKFORCE MARKETPLACE
14www.accenture.com/technologyvision
LABOR PLATFORMS
ARE A TALENT
REVOLUTION
DRIVING A
MANAGEMENT
MODEL EVOLUTION
WORKFORCE MARKETPLACE
14www.accenture.com/technologyvision

15. WORKFORCE MARKETPLACE
15www.accenture.com/technologyvision
of respondents agree
organizations are under
extreme competitive
pressure to extend
innovation into their
workforce and
corporate structure.
LABOR PLATFORMS = TALENT REVOLUTION
76%

16. WORKFORCE MARKETPLACE
16www.accenture.com/technologyvision
MANAGEMENT
OF WORK
IS RAPIDLY
GOING ONLINE
Companies of all sizes are adopting
next-generation digital tools like Slack,
GitHub, Box, Microsoft Yammer
and Google Hangouts.
3M+ DAILY
USERS
SLACK

17. WORKFORCE MARKETPLACE
17www.accenture.com/technologyvision
Moving beyond sticky notes on local,
physical white boards, tools like Mural also
provide an online and remote collaborative
design environment – a digital (and
virtualized) way to organize and share
thoughts, enabling rapid agile design
and meeting innovation.
LARGE ENTERPRISES
LIKE ACCENTURE ARE
USING MURAL TO EMBED
DESIGN THINKING INTO
EVERYDAY DIGITAL
COLLABORATION.

18. WORKFORCE MARKETPLACE
18www.accenture.com/technologyvision
LABOR IS GOING
ON-DEMAND
Gigster’s AI engine
turns customer plain-language
requests for software development
into a flat-rate quote, project plan,
and ready-to-go team in minutes
rather than days or weeks.
Digital technologies and intelligent
algorithms eliminate ‘friction’ in
matching workers and employers.

19. WORKFORCE MARKETPLACE
19www.accenture.com/technologyvision
THE DIGITAL
TRANSFORM
ATION OF
LABOR IS
GROWING
AND GOING
GLOBAL
WORKFORCE MARKETPLACE
19www.accenture.com/technologyvision

20. WORKFORCE MARKETPLACE
20www.accenture.com/technologyvision
TRANSFORMING TOWARD THE ON-DEMAND
ENTERPRISE MODEL AND TALENT
MARKETPLACES
Yesterday
Industrial era
hierarchies
Today
Industrial era
hierarchies
getting flatter
Innovation programs:
Effective as an incremental approach
Flat or holacracy:
Not realistic for large enterprises
The on-demand enterprise &
talent marketplaces:
Realistic evolutionary path
to transforming outdated
management models
Transformation options
3
2
1

21. WORKFORCE MARKETPLACE
21www.accenture.com/technologyvision
THE NAME GAME:
ON-DEMAND
ECONOMY On-demand has become the
umbrella term for a range of
labor-related platforms.

22. REFERENCES
SLIDE 14
“The Talent Potential: Leveraging the Freelance Marketplace to Harness a Global Talent Pool,” Panel Discussion at the 2016 CWS
Summit North America, September 19, 2016.
http://www.cvent.com/events/2016-workforce-solutions-connect/custom-39-c06c1a44bbe34ddaa35cbfddbf0c199d.aspx
SLIDE 17
“Slack Passes 3 Million Daily Active Users, 930K Paid Seats,” VentureBeat, May 25, 2016.
http://venturebeat.com/2016/05/25/slack-passes-3-million-daily-active-users-930k-paid-seats
22www.accenture.com/technologyvision

23. THANK YOU
#TECHVISION2017
www.accenture.com/technologyvision