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Why Software as a Service
requires a new approach to
Application Management
Achieving
the promise
2Copyright © 2016 Accenture All rights reserved.
They seek breakthrough results as
applications become increasingly powerf...
3Copyright © 2016 Accenture All rights reserved.
Software is taking
on a new role as a
key strategic asset
and a major sou...
4Copyright © 2016 Accenture All rights reserved.
SaaS is increasingly a “must
have,” the software of choice
for many organ...
5Copyright © 2016 Accenture All rights reserved.
Realizing those benefits and
value is only possible if the
services are e...
6Copyright © 2016 Accenture All rights reserved.
The SaaS world is different,
and “go-live” is no longer
the only focus.
T...
7Copyright © 2016 Accenture All rights reserved.
New relationship and
reshaped roles between IT
and business required to
h...
8Copyright © 2016 Accenture All rights reserved.
Success with SaaS also
demands a new mind-set:
everything “right the firs...
9Copyright © 2016 Accenture All rights reserved.
The SaaS vendor now controls
the schedule for releases.
Resources to supp...
10Copyright © 2016 Accenture All rights reserved.
As SaaS moves rapidly from
fringe to mainstream,
enterprises are underst...
11Copyright © 2016 Accenture All rights reserved.
Support organization should be scalable and
able to deliver short burst ...
12Copyright © 2016 Accenture All rights reserved.
For more information contact us:
Saideep Raj
Global Cloud First Lead
Man...
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Why Software as a Service (SaaS) requires a new approach to Application Management

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Organizations are turning to the cloud first for core business functions. They seek breakthrough results as applications become increasingly powerful and the security and scalability of the cloud more reliable.

Published in: Technology

Why Software as a Service (SaaS) requires a new approach to Application Management

  1. 1. Why Software as a Service requires a new approach to Application Management Achieving the promise
  2. 2. 2Copyright © 2016 Accenture All rights reserved. They seek breakthrough results as applications become increasingly powerful and the security and scalability of the cloud more reliable. Organizations are turning to the cloud first for core business functions. Broader SaaS adoption requires organizational and operational change to manage applications effectively. It also demands a new approach to ongoing application management to deliver the business promise of SaaS. Overview
  3. 3. 3Copyright © 2016 Accenture All rights reserved. Software is taking on a new role as a key strategic asset and a major source of competitive differentiation. Applications are driving the pace of change, managing new business complexity and helping organizations respond rapidly. Cloud-based applications with built-in mobility and analytics are essential for enterprises to adapt to new market conditions.
  4. 4. 4Copyright © 2016 Accenture All rights reserved. SaaS is increasingly a “must have,” the software of choice for many organizations. Always on the most recent release and up-to-date with new functionality and innovations. Built for High Velocity Measurable technology and business benefits for many enterprises. Cost effective and flexible
  5. 5. 5Copyright © 2016 Accenture All rights reserved. Realizing those benefits and value is only possible if the services are effectively—and continuously—managed. Managing this new, hybrid ecosystem requires a fresh approach—and it’s a challenge that requires the business to work with IT as never before. The reality is that overall IT environments are becoming more, not less, complex as a result of hybrid technologies. There is a gap between the speed and agility of SaaS applications and the legacy systems they operate alongside.
  6. 6. 6Copyright © 2016 Accenture All rights reserved. The SaaS world is different, and “go-live” is no longer the only focus. This improved interaction combined with increased automation transforms delivery, allowing IT to rapidly evolve as business needs change. Business transformation is a continual process with value arising from the ability to improve and adapt as SaaS vendors add features and the businesses themselves change. IT is required to become more, not less, engaged with the businesses, supporting the realization of ongoing value.
  7. 7. 7Copyright © 2016 Accenture All rights reserved. New relationship and reshaped roles between IT and business required to help make SaaS a success. Required to make joint decisions, throughout the life of the application. Required to be engaged and sitting at the same table, right from the earliest planning stages of any implementation—even before making the decision to adopt a SaaS solution.
  8. 8. 8Copyright © 2016 Accenture All rights reserved. Success with SaaS also demands a new mind-set: everything “right the first time” no longer applies. SaaS implementations: embrace “good enough” in the context of iterative, adaptive and ongoing management – allows changes to be accommodated in subsequent releases. On-premise software implementations: the quest for the flawless go-live, requiring endless testing cycle after testing cycle.
  9. 9. 9Copyright © 2016 Accenture All rights reserved. The SaaS vendor now controls the schedule for releases. Resources to support ongoing SaaS updates and improvements must be considered upfront. An integral operational and support model must be developed in parallel with any SaaS implementation. Requires resources who are comfortable and conversant in both business and IT domains—resources that are likely to be scarce and consequently in high-demand. Many will struggle today with the in- house resources they will require to managing frequent SaaS updates and avail themselves of the benefits provided by new features. Finding ways to train, recruit or source those key resources and experience from third parties must therefore become a priority.
  10. 10. 10Copyright © 2016 Accenture All rights reserved. As SaaS moves rapidly from fringe to mainstream, enterprises are understandably anxious to reap the benefits it offers. They recognize the major role that SaaS will play in helping them to become more agile, responsive and innovative. But to realize that vision, enterprises will be required to move to a fundamentally different model and a new approach to application management—with the resources to match.
  11. 11. 11Copyright © 2016 Accenture All rights reserved. Support organization should be scalable and able to deliver short burst projects. Accenture has discovered a number of critical success factors in delivering application management for SaaS. Clearly define support roles and verify alignment with SaaS requirements. Equip support organization with the right technology skills and agile methodology. Top Factors Use global solution factories to support the entire suite of SaaS applications. Use intelligent tools that harvest previous experience to consistently achieve productivity benefits, quality control, cost improvement and operational efficiencies. Create an organizational framework for continuous improvement that can harness ongoing SaaS innovations.
  12. 12. 12Copyright © 2016 Accenture All rights reserved. For more information contact us: Saideep Raj Global Cloud First Lead Managing Director, Accenture saideep.raj@accenture.com https://www.linkedin.com/saideep-raj-1a-11257 www.accenture.com/AMforSaaS 12Copyright © 2016 Accenture All rights reserved.

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