What consumers want from their insurers

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When paradigms change, accepted benchmarks go out of the window. The personal lines insurance industry in the US is experiencing change on this scale, with entirely new business models being employed to meet consumers’ evolving needs and preferences. While some established firms are having their market share plundered by innovative newcomers, others are transforming their products and their operating models to remain relevant.

The most successful of these are dismissing the conventional wisdom that modest growth is acceptable. The question is: what new distribution strategies should personal insurers adopt to achieve high performance? More specifically: what is the role of multi-channel distribution?

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Published in: Economy & Finance
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