The general insurance industry is facing an unprecedented set of challenges, and insurers are struggling to adapt to the “new normal”.
Claims management is one of the most important levers for high performance and will continue to play a critical strategic role in the development of the P&C industry.
Insurers who continue to take incremental steps to improve the existing model risk falling behind the pack. The future belongs to the pioneers who can interpret the rocky landscape ahead and take the claims function to the next level.
This paper explores these new frontiers in claims, and sets out a blueprint for fundamental change.