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The Future Belongs to Intelligent Operations

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New research from Accenture and HfS reveals that the future belongs to organisations with Intelligent Operations: Those that use diverse data driven by applied intelligence and human ingenuity to empower insight-led decision making, exceptional customer experiences and breakthrough business outcomes. Read the full report at www.accenture.com/IntelligentOperations

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The Future Belongs to Intelligent Operations

  1. 1. KEY RESEARCH FINDINGS IN SINGAPORE
  2. 2. ADAPT, TRANSFORM OR BE LEFT BEHIND New research* from Accenture and HfS reveals that The Future Belongs to Intelligent Operations: Those organisations that harness diverse data driven by applied intelligence and human ingenuity to empower insight-led decision making, superior customer experiences and breakthrough business outcomes.
  3. 3. WHY NOW? In today’s increasingly disruptive and complex world, change comes quickly, turning current operational best practices into tomorrow’s liabilities. According to research from HfS and Accenture, organisations in Singapore need to continue driving growth, engage customers and expand markets.
  4. 4. 47% ENHANCE CUSTOMER EXPERIENCE Say that keeping pace with customer experience and enhancing it are the major challenges for customer engagement. 63% KEEP UP WITH DISRUPTORS Are concerned with disruption and competitive threats, with 73% cautious about new digital-savvy entrants. 57% ENABLE DATA-DRIVEN PREDICTIVE DECISIONS Say that the organisation's ability to make data-driven decisions will have a major impact on their business; but 87% estimate that 50% to 90% of their data is unstructured and largely inaccessible. ORGANISATIONS IN SINGAPORE ARE BALANCING MULTIPLE PRIORITIES
  5. 5. #1 #2 #3 #4 #5 INNOVATIVE TALENT DATA-DRIVEN BACKBONE APPLIED INTELLIGENCE LEVERAGING THE POWER OF THE CLOUD SMART PARTNERSHIP ECOSYSTEM FIVE ESSENTIALS OF INTELLIGENT OPERATIONS When combined, these five ingredients can drive the required step-change and lasting transformation that companies need to compete today and in the future.
  6. 6. FIVE ESSENTIALS OF INTELLIGENT OPERATIONS #1 INNOVATIVE TALENT Organisations need creative and entrepreneurial talent who understand digital technologies, industry and functional priorities. Finding such people will require a much more agile human resources function and strategic partnering. respondents survey, Singapore 30, 2017, HfS Research and Accenture 47% Ranked creativity and entrepreneurial spirit as the top workforce requirements today. Lack of talent that has analytics, AI, and machine learning skills. 53% SINGAPORE
  7. 7. #2 DATA-DRIVEN BACKBONE Structured and unstructured data across internal and external ecosystems is the backbone for breakthrough insights. FIVE ESSENTIALS OF INTELLIGENT OPERATIONS 93% Believe the ability to make data-driven decisions will have a major impact on achieving business goals. Of organisations have a plan to better leverage internal data. 90% SINGAPORE
  8. 8. #3 APPLIED INTELLIGENCE Integrated Automation, Smart Analytics, and Artificial Intelligence can help companies transform operations. But using those tools effectively requires human ingenuity and business-savvy talent. FIVE ESSENTIALS OF INTELLIGENT OPERATIONS 93% Believe automation, analytics and AI applied to business processes will help them achieve their business goals. Stated it takes months or years for business functions to change in response to business needs. 54% SINGAPORE
  9. 9. #4 LEVERAGING THE POWER OF CLOUD Cloud ties together all the ingredients of Intelligent Operations, integrating diverse data across platforms in a secure environment with significant cost and speed-to-market advantages. FIVE ESSENTIALS OF INTELLIGENT OPERATIONS 93% Expect cloud-enabled capabilities such as plug-and- play digital services and enterprise-grade holistic security. Indicated overhauling legacy process and technology prevent them from achieving their business goals. 63% SINGAPORE
  10. 10. #5 93% Said working closely with ecosystem partners will be important to meet business objectives. Indicated new ways of partnering across the ecosystem is the top talent requirement today. SMART PARTNERSHIP ECOSYSTEM The ecosystem brings complementary skill sets and new technologies to drive innovation. 23% FIVE ESSENTIALS OF INTELLIGENT OPERATIONS SINGAPORE
  11. 11. ARE YOUR BUSINESS OPERATIONS FUTURE-PROOF? FIVE QUESTIONS ORGANISATIONS IN SINGAPORE MUST SUCCESSFULLY ADDRESS TO ENSURE THEIR FUTURE VIABILITY Do you have the right talent to navigate the future? 1 Can you get to the right data to drive real transformation? 2 Are you deploying applied intelligence to innovate faster? 3 Is your infrastructure agile and flexible to anticipate customer requirements? 4 Are you establishing smart partnerships and fully leveraging their innovation potential? 5
  12. 12. Cost reduction alone no longer ensures success. For 27% of respondents, a top-down directive to drive growth is the most likely trigger for a major operational transformation. The future for organisations in Singapore will be about driving growth, customer engagement and market expansion.
  13. 13. BECOME THE INTELLIGENCE ENGINE FOR YOUR BUSINESS Answering that call will require a fundamental shift in operations strategy and powerful new capabilities. With Intelligent Operations, organisations in Singapore can drive superior decision-making, exceptional customer experiences and breakthrough business outcomes and act swiftly to steer a new course with confidence.
  14. 14. SURVEY DEMOGRAPHICS The Future Belongs to Intelligent Operations, 460 enterprise respondents survey, Singapore 30, 2017, HfS Research and Accenture. INDUSTRY FUNCTIONAL AREA JOB TITLE REVENUE U$D RESEARCH METHODOLOGY The research is based on the responses of 460 participants that are involved in buying decisions related to technology and services. The interviews were conducted in Q3 2017 with a combination of telephone and online surveys, with follow up to open in-depth questions. 39 25 21 98 96 56 45 41 39 HR Supply Chain/ Logistics Customer Care IT Finance & Accounting Procurement Shared Services/ Operations Marketing Sales <$10Bn >$10Bn Between $3B & $10B (322) Greater than $10B (138) Total responses: 460 163 100 119 78 Director VP Senior VP CEO 35% 22% 26% 17% 60 53 50 35 34 33 32 32 31 31 31 20 18 Retail Banking Consumer Goods High Tech Software & Platform Oil & Gas Utilities Energy Healthcare Insurance Life Sciences Telecom Chemicals 12 COUNTRIES SURVEYED US (130) NA Canada (30) UK (30) EALA Germany (30) France (30) Italy (30) Spain (30) Brazil (30) Australia (30) APAC Japan (30) Singapore (30) China (30)
  15. 15. THANK YOU www.accenture.com/IntelligentOperationsSG Copyright © 2018 Accenture. All rights reserved. To hear more from us on Intelligent Operations, visit our blog

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