Decision making in an organization has a “Maslow-like” hierarchy.The higher in pyramid, the more important soft data becomes and the greater the consequences.Also, the better the manager, the higher the risk of missing a signal or willingness to take a bigger bet without all the facts.
To achieve that goal, the system would also have to…..Read slideWith this goal and these requirements in mind, what did we need to know and how could we start thinking about a possible design? >>>>>>>>
Over the past 5 years, we have worked from idea to concept to prototype to full system design & creation, and we believe we have created a system that….Click ForwardRead and discuss bullets>>>>>>>>>>>>>
We believe the value of such a system is dramatic – Gartner says organizations could cut overruns by 50% with suitable governance.Allow time on this slide for them to read quotes – tell them we see this reducing costs and failures while increasing reliability.>>>>>>>>>>>>>>
Managing in the 21st Century
Managing in the 21st CenturyTechniques / MethodsTheoryTechnology“Management 4.0”Advanced Management Insight1
2GOALS AND OBJECTIVES OF ASUCCESSFUL MANAGEMENT SYSTEM Critical information flow throughout the org Properly distilled key info to all management Common language of facts and rules by which the company ismanaged and governed Drive a fact based culture and reduce anecdotal and story-telling management practices Build a historical repository of business ops data and facts…..consistent audit trail Allow for the spreading of knowledge and best practicesIn summary, the management control system is the prescribed informationsystem that ensures the clean and honest flow of information and provides forefficient management interactionwith the organization.
3CRITICAL SUCCESS FACTORS FOR ASUCCESSFUL MANAGEMENT SYSTEM A clear understanding of the critical data elements that drive business Appropriate routing of information upward and throughout the organization Provide actionable information Clean, unfiltered data from “all” players in chain Accommodate “Management by walking around”, personal opinion andfeedback Elimination/minimization personal filtering of data Constant monitoring of the information flow; looking for anomalies, risks,emerging issues, best practice compliance, etc Highly distilled and consumable management information requiring minimumeffort to derive key conclusions and satisfy information needs The presentation to all parties in the information chain distilled, crisp, clear,actionable status and governance
4CONSTRAINTS THAT IMPEDE THESUCCESSFUL EXECUTION OF CURRENTMANAGEMENT SYSTEMS Information tends to often flow only vertically in a silo-like fashion Two forms of data exist, operational or empirical data, and feedback data(verbal perspective, opinion, judgment, etc.) Classically, there is no formal record maintained of the feedback There are many human data filters True management review and governance is extremely time consumingor difficult Smooth information flow and easy reuse of data is limited Information, facts, risk, etc. can be hidden Bad news is often filtered for too long by individuals before beingcommunicated to management There can be little formal checking and quality assurance of data andinformation as the data flow within the organization Formal records or repositories of information sometimes exist but they aremost often islands of data
5CLASSICAL ISSUES: Information flow is often a collection of individually prescribed networkscreated by whoever the current manager(s) is and their view of their needs,which often changes Human feedback is typically provided by word of mouth, seldom in therecord, or in individual written reports. The left hand can often not know what the right hand is doing As personnel change, the information desired and the flow upwardchanges. History is often lost. Judgment and analysis within the information flow is highly impeded bynew or less capable managers. Top management seldom has a comprehensive, constantly improvinginformation flow within the organization. All organizations have a constantly changing mix of individuals of variouscapabilities…experience, talent, judgment, etc. The current system does not lift up, monitor, and systemically improve thenon-A players The current system does not maximize and leverage the knowledge of theA players
6AMI EXECUTIVE LEVEL DISCUSSION POINTS HAVE YOU EVER BEEN SURPRISED BY SOMETHING OFSIGNIFICANCE IN YOUR BUSINESS? HAVE YOU EVER GOTTEN INCONSISTENT MESSAGES ORINFORMATION FROM YOUR ORGANIZATION? DO YOU BELIEVE THAT YOU HAVE “AT YOUR FINGERTIPS” THEMOST IMPORTANT DATA AND OPINIONS ABOUT IMPORTANTACTIVITIES AND EFFORTS? WHAT IS THE VALUE OF CATCHING OFF-COURSE ACTIVITIESEARLIER? HAVE YOU BEEN TOLD A PROJECT WAS OK TO FIND OUT LATEROTHERWISE?
7Oldies but Goodies“Opinions abound…”“Plans are just plans…”“The absence of good data is managing in fog”“If you can’t measure it, you can’t manage it”“Discerning truth can be difficult”“Mistakes are things that happen once…Blunders are repeated mistakes”Peter Drucker
8“Expert” ReviewIf a project or effort is reviewed in detail by“experts” with knowledge + proven (best)practices on a regular basis, you will experience:– Control– Governance & Risk Analysis– Communications and Visibility– Reduced Cost
15Imagine . . .If every efforthad great Management,Leveraged Knowledge,proper Governance & Risk Management,with total Visibility & Controlthrough its lifecycle.What percent of the time do you have this?If you had it, what would it mean to you?
16CAI’s Goal:Create an automated system thatensures “management, visibility,control, and governance”actually are occurring !!At all times !
17RequirementsMandatory:- Low cost to project- Minimally invasiveDesired:- Any type of process or project- Configurable without programming
18Create an IndividuallyCustomized Model Collect data – what data, fromwhom, when Information by phase Reminders IssuesComponents of Automated InsightRepositoryfor allprojectsSystem to CollectData & MonitorProcess Role-based information Surveys External feedsAnalysis &Visibility Must do’s Never again’s Dashboard Alerts Recommended actionManagementKnowledge &Subject Expertise Assessments Project/Process types Project/Processclassifications RulesWithout Programming
19In ReviewGoal:“Create an automated system that ensuresmanagement, visibility, control, andgovernance are actually occurring – at alltimes.”Built system we call AMI
21The Management Cell…A repository of knowledge, that is aware of itsmission, and is a growing and learning entitythat will broadcast “critical insights” tostakeholders and provide unfiltered accessto information.Its lowest unit of self-management is what wecall a “Management Cell”.
23How Does AMI Work?AMI facilitates easydevelopment withoutprogramming by providing fivecore systems that solutionauthors can easily leverage.Each component can bequickly customized to meet theneeds of your organization.
29Summary: AMIGoal:Dramatically change the managementinformation & review processBuild a generic platform to support any use(Excel)Create out of the box customized ready-to-use applications– Automated Project Office– Advanced Supply Chain Insight– Pharmaceutical FDA Approval process management– Other IT Management (Portfolio management, etc.)
30APO Value PropositionOrganizations can cut project overruns 50% by“establishing enterprise standards for projectmanagement including a project managementoffice with suitable governance.”(Gartner)ReducedFailuresReducedCostsIncreasedReliability
Success !!Manage RiskMaintain / increase controlGet desired benefitsEffectively manage change Good / Fast / AffordableCapture your operational hard data and360-degree team feedback in one locationWhat if your next management system could?Quantitative & QualitativeHarness the collective power of your people toincrease your success across the boardEnable real “actionable insight” about your project riskby combining your hard data with human feedbackLeverage your existing management systeminvestment....According to McKinseythere is a ..Dramatically enhance visibility, control, andgovernance
GOALS AND OBJECTIVES OF ASUCCESSFUL MANAGEMENT SYSTEM• Critical information flow throughout the org• Properly distilled key info to all management• Common language of facts and rules by which thecompany is managed and governed• Drive a fact based culture and reduce anecdotal andstory-telling management practices• Build a historical repository of business ops data andfacts….. consistent audit trail• Allow for the spreading of knowledge and best practicesIn summary, the management control system is the prescribedinformation system that ensures the clean and honest flow of informationand provides for efficient management interactionwith the organization.