By Alex Lowy
What are the two major questions that shape and define problems?
How complex is the problem? What's the level of uncertainty? Answering those questions directs us to the correct problem-solving level, increasing the odds that what we do will be beneficial.
In this execuBook, author Alex Lowy elaborates on the impact of complexity and uncertainty and defines the three levels of problems: decisions, which should be made, problems, which need to be solved, and dilemmas, which should be managed and exploited. For each level, there are five questions to ask in order to arrive at the best course of action.
This summary outlines a way to address problem-solving. It will be of interest to all managers and others responsible for making decisions.