Resume Title: Senior Executive-Airlines/Administration/Legal
Summary & Management professional with 25 years of working experience in the industry.
• Experienced in setting up Airline operation- working understanding of Airline
Contracts, Management & Administrative services, Human resources and
property management; liaison with local authorities, clients and head office,
assessing capacity building potential, implementation of and undertaking
appropriate training schemes and programs in terms of finances, management,
human resources and growth.
• Experience in setting up travel agencies and managing all travel departments,
developing and implementing action plans for business improvement, setting
policies and procedures that meet the needs of the business
• Commercially astute with proven success in business development & technical
sales within the Travel industry and fair knowledge of the UAE/Middle East.
• Thorough knowledge Travel Industry laws and regulations, BSP reporting and
clearing practices, including commission structures, facilities, funds, and overall
• Experience in new project management, monitoring and evaluating progress,
Recruitment of qualified staff to various departments and conducted training and
motivation programs to ensure continuity, versatility and effectiveness of sales
and service functions
• Knowledge of Airline Reservation MS Dos, Windows, Word processing,
Spreadsheet and data base programs and their application to accounting, data base
and office administration.
• Experienced in management of and procurement for multi-disciplined tasks,
writing specifications and contracts and the tracking and monitoring the
movements of both goods and finances.
To be result oriented, innovative and pursue a challenging career opportunity, which
would utilize my knowledge and experience in professional environment, thus resulting
in quantum growth and success of self and organization.
Industry Primary: Airlines, Travel Tourism & Cargo, Legal
Experience: Others: Logistics, Administration, Guest faculty to Management Schools.
Contact Info: Email: firstname.lastname@example.org or at email@example.com
Mob: (UAE) +971 50 2939333
Worked in: Need Sponsorship to work in the US, UK.
Authorized: India, United Arab Emirates, Mozambique
Experience: COMMERCIAL MANAGER- RAK AIRPORT - JAN 2008-TILL DATE
Presently employed with Ras Al Khaimah International, as the Commercial Manager,
actively involved in General Management and taking overall responsibility for
promoting, encouraging the senior management to implement the organization’s
commercial framework and direction whilst complying with industry guidelines and best
AVIATION CONSULTANT- ARABIAN DISCOVERY DUBAI & SKYLINE
TRAVEL, AL AIN. JULY 2006 – DEC 2007.
During my tenure, I handled commercial claims, reviewed various contacts such as
Collaboration agreements, Agency and Distribution agreements, Consultancy contracts,
Sale and purchase contacts, non-competition and confidentiality agreements
GENERAL MANAGER- AIR CORRIDOR- MOZAMBIQUE- JUNE 2003 –JUNE 2006
AIR Corridor, Mozambique in the capacity of General Manager, having joined the
company from the very insertion, actively involved in setting the first private Airline
operated by Boeing Aircrafts taking overall responsibility of the operation and to
maximize revenue and profit generation through the most effective and innovative sales
and marketing campaigns, within the timescales and budgets.
Kept the highest levels of customer service to our guests, and ensuring professional, high
quality of service with customer satisfaction at its paramount. Synopsis of my
achievements in different departments detailed below: -
Motivated, coached and lead sales force to achieve the set goals while marinating
excellent relationships with the travel trade, corporate, guests, government ministries etc.
Developed and implemented sales and marketing strategies, to ensure profitability and
network yield. Formulated sales and marketing resources, call patterns in consultation
with the marketing team.
Developed and maintained good relationships with Civil Aviation, Ministry of Transport
and Tourism in Mozambique, coordinating various departments to negotiate and acquire
traffic rights and airport slots.
Formulated guide lines to maintain the highest levels of customer service and healthy
relations with customers and trade partners. Recruited administrative staff and cabin crew
to ensure quality service in ground as well on board. Finalized the modus operandi with
the norms and parameters approved by the director board in order to meet all corporate
requirements and regulations, including Finance, HR, Administration, Legal aspects and
established regular reporting system which enabled to monitor and ensure the effective
implementation of set plans and targets.
ADVOCATE - HIGH COURT OF KERALA - JUNE 2000 - MAY 2003.
While practicing in the Honorable High Court of Kerala, I was selected to the panel of
Advocates to represent Government Insurance companies (New India Assurance Co, The
National Insurance and Orient Insurance) and appeared for them before different level of
Jurisdiction of the Courts.
During my tenure, I handled commercial claims, employer-employee disputes that
include claims for breach of contract, delay and disruption for personal injury and
property damage allegedly caused by product defects etc. I had an extensive practice in
Company law and well versed in:-
Reviewing various contacts (Collaboration agreements, agency and distribution
agreements, Consultancy contracts, sale and purchase contacts, non-competition and
confidentiality agreements etc
Legal Drafting such as Sale/Purchase Agreements, Employment Contracts,
Memorandum of Understanding, Memorandum and Articles of Association,
Shareholders Agreements and resolutions etc.
Advising to clients on all business/legal issues and in implementing investment
strategies, Legal Opinions on issues pertaining to civil, commercial, aviation and
Registration of Trade Marks, Patents, Industrial Design and any Intellectual Property
Rights issues. Providing comprehensive and efficient counseling during trial and
MARKETING MANAGER - JANUARY 98 - MARCH 2000
M/s. Planet Tours Travels & Cargo, Dubai. I joined this company in January 98 as
Marketing Manager, responsible for turnover, profitability and overall control of the
Marketing and Sales activities. I am actively involved in establishing of our branch
offices in Jebel Ali and in Baku, Azerbaijan (Agents for ARAMEX) for laying down
policies and procedures.
* Manage and oversee operational development of the agency, marketing tours, safaris
and daily support of travel agency functioning.
* Charting our sales plan, targets on a monthly basis.
* Personal Management - control of staff, implementation of reporting systems,
recruitment and training.
* Organizing Trade Shows / Exhibition, including travel & cargo activities, promotional
and media coverage.
FACULTY TRAVEL/TOURISM – APRIL 1986 TO DECEMBER 1997
Worked as guest faculty - Travel & Tourism /Management- for the following schools
a. School of Engineering, Ernakulam, Kerala.
(Authorized training Center for Modiluft and NEPC Airlines)
b. Academic for advance Management, Ernakulam.c. St: Teresa's College, Ernakulam,
SALES MANAGER - MARCH 1981 TO DECEMBER 1985
M/s. Salem Travels, Abu Dhabi, GSA for Pan Am, Thai Airways, S.A.S., Cyprus Air,
Ethiopian Airlines, Syrian Arab & Alyemda.
Joined 1981 - promoted as airlines sales manager 1st November 1982 and posted as the
Manager in charge for newly set Al Ain branch office. Selected staff, set office procedure
- liaison work with Government department. Controlled bank operation, weekly reports
to Head Office, issuing ticket Stock Local Agents - successful in getting new clients like
Ameron, Al Ain Cement Company. Al Ain University, Al Ain Poultry Farm etc.
Conducted Safari Tours to Nairobi with Ethiopian Airways and tours to Europe and USA
with Pan Am.
Air India, Kuwait from November 1980 to February 1981.
Passenger service include Flight Handling, Check in, handling incapacitated passengers,
service control include pre flight work, preparing cabin crew information sheet, cargo
handling, load & balance chart, load message etc.
M/s. Advani Travels, Kuwait from June 1980 to November 1980.
Supervision of the counter, passenger-handling reservations with Airlines, Hotels,
Overall control of Staff, Sales statements.
RESERVATION & TICKETING STAFF
M/s. Venus Travels, Ernakulam (GSA Kuwait Airways) from June 1979 to May 1980.
Handling Reservations from Travel Agents, Issuing Tickets to counter passengers and to
agents, General Sales Promotion etc.
Education: EDUCATIONAL QUALIFICATION:
B. Com Degree from University of Kerala, India.
LLB. Degree from Mahatma Gandhi University, India.
M.B.A. from City University of Los Angels, U.S.A.
Diploma in Airlines Advanced Ticketing system & fare principles.
Completed Pan Am Training course in Intermediate Tariff, at London.
Completed Pan Am Training course in Ticketing.
Completed Pan Am's sales oriental courses super call, The product at Abu Dhabi.
Completed Galileo course in Advanced Fares and Auto Ticketing.
Diploma in Amadeus Functionality Course
Additional Info: COMPUTER SKILLS:
Working knowledge and hands-on experience in Windows, Lotus 1-2-3, Financial
Accounting and Airline Reservations.(Galileo, Amadeus, Saber and World Span)
Age: 49 Years
Marital Status: Married
Languages known: English, Hindi, Malayalam & Tamil and working knowledge in
Russian, Portuguese and Arabic.
Interests: Traveling, Meeting people
As you individual I can assure you of my dedication, sincerity, commitment to work,
ability to take initiative, positive attitude and reliability. I am result oriented, a strong
player, very diplomatic and effective communicator and an organized and thorough
professional. I love challenges and I believe that I will be an asset to the Organization I