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Nasp 09 Presentation

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Nasp 09 Presentation

  1. 1. How to Avoid Bad Process Service ServeNow.com & ProcessServers.com Adam Camras, Co-Founder
  2. 3. <ul><li>Bad Service? </li></ul><ul><li>or </li></ul><ul><li>Bad Communication? </li></ul>
  3. 4. Clear Communication <ul><li>Routine, Rush, Same Day </li></ul><ul><li># of Attempts </li></ul><ul><li>Deadlines </li></ul><ul><li>Fee for Service </li></ul><ul><li>Additional Fees </li></ul><ul><li>Specific Service Instructions </li></ul><ul><li>Preferred Method for Updates </li></ul><ul><li>Put it in Writing </li></ul>
  4. 5. How to Credential <ul><li>How are you Finding Servers? </li></ul><ul><li>Verify License or Registration </li></ul><ul><li>Ask for References </li></ul><ul><li>Ask About their Background </li></ul><ul><ul><li>Years in Business / Prior Experience </li></ul></ul><ul><ul><li>E&O Insurance / Bonded </li></ul></ul><ul><ul><li>Incorporated /Affiliations / BBB </li></ul></ul><ul><li>Ask About Statutes </li></ul>
  5. 6. How to Credential Cont. <ul><li>Sample Scenarios </li></ul><ul><li>Test Serve </li></ul><ul><li>Do a Google Search for Complaints </li></ul><ul><li>Check Web Site </li></ul>
  6. 7. Technology <ul><li>Require the Servers use Software </li></ul><ul><ul><li>Detailed Job History </li></ul></ul><ul><ul><li>Reminders / Alerts </li></ul></ul><ul><ul><li>Electronic Updates </li></ul></ul><ul><ul><li>Secure Electronic Document Sharing </li></ul></ul><ul><ul><li>Job Archival </li></ul></ul><ul><ul><li>24/7 access </li></ul></ul><ul><li>Picture of Service Address </li></ul>
  7. 8. Common Sense / Red Flags <ul><li>Don’t Send the Only Copy </li></ul><ul><li>You Get What you Pay For </li></ul><ul><li>Check the Affidavits </li></ul><ul><ul><li>Mileage too far apart </li></ul></ul><ul><ul><li>Time too close together </li></ul></ul><ul><ul><li>Dated before case was filed </li></ul></ul><ul><li>100% Success Rate Not Realistic </li></ul>
  8. 9. Who Would You Rather Use? Umm… I need to… like… pick up some papers or something
  9. 10. … or, this guy? Good afternoon sir. I am from ZYX Process Service and I’m here to pick up your papers for filing and service.
  10. 11. Thank you. Questions? <ul><ul><li>Adam Camras (877) 737-8366 x84 </li></ul></ul><ul><ul><li> acamras@serve-now.com </li></ul></ul><ul><ul><li>ServeNow.com </li></ul></ul><ul><ul><li>ServeManager.com </li></ul></ul><ul><ul><li>ProcessServers.com </li></ul></ul><ul><ul><li>PInow.com </li></ul></ul>

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