Artificial intelligence is used in the hotel industry for revenue management, guest experience, and the automation of daily operations. To use AI in hotels, managers must consider where their investment will make the greatest impact based on their available budget, guest feedback, and plans for future growth as new technologies are coming to the market almost every day.
2. Key Concepts
• Information systems and Information technology
• Characteristics of tourism services
• Artificial intelligence
• Internet of things
• Virtual Reality
• Cloud Computing
5. • Artificial intelligence is used in the hotel industry for revenue
management, guest experience, and the automation of daily
automation of daily operations. To use AI in hotels, managers
hotels, managers must consider where their investment will make
the greatest impact based on their available budget, guest
feedback, and plans for future growth as new technologies are
How is artificial intelligence used in the
hotel industry?
6. examples of artificial intelligence for hotels:
1. Offer AI concierges
2. Predict utilities usage
3. Adopt group booking software
4. Make reviews actionable
5. Use chatbot translators
6. Feature smart event diagramming
7. robots check-in guests
7. Advantages & Disadvantages of Artificial
Intelligence
Advantages
• Reduction in Human Error
• Zero Risks
• 24x7 Availability
• Unbiased Decisions
• Perform Repetitive Jobs
• Faster decision-making
Disadvantages
• High Costs
• No creativity
• Unemployment
• Make Humans Lazy
• Emotionless
8. Slide Title
• Make Effective Presentations
• Using Awesome Backgrounds
• Engage your Audience
• Capture Audience Attention
10. Virtual Reality (VR)
• Replaces real world
• Immersive multimedia/computer-simulated
• Replicates environment
• Simulates physical presence
• Allows interaction
• emulating the real world
• moving within the world
• First introduced in the 1950s
• Push in gaming world in 1990s
11. Desktop VR
• ordinary screen, mouse or keyboard control
• paleomes mouse, steering wheel
Immersive VR
• helmet/goggles, data glove
• body suit, trampoline
12. Slide Title
• VR Has a Multitude of Uses for Education
and Entertainment. some of them are:
Virtual travel, field trips
• Places, and spaces
Immersive training
• Military, Driving
• Storytelling, Gaming, Therapy, Marketing
14. Augmented Reality (AR)
• Augments or adds to real world
• Blends digital with physical world
• Technology, using glasses or headsets with smart
devices (phones, tablets)
• Generally AR enhance physical objects with digital
information to create an interactive experience of
the real world environment
15.
16. Benefits of VR/AR for the Tourism Industry
• VR/AR is starting to change how people
plan for trips.
• With this technology, end-users can
completely immerse themselves in their
intended destination: allows the viewer to
imagine themselves at a travel destination
• It has also provided hotels, travel agents,
and other providers of tourism services to
market their products in a more immersive
manner.
17. Benefits of VR/AR for the Tourism Industry
• Impact of tourism on vulnerable
destinations is reduced.
• Makes destinations accessible to millions
of people who may otherwise not be able
to afford to travel to them.
• Ability to stay top-of-mind with potential
customers and to highlight
a location, amenities and offerings.
• They don’t even have to think about time
zones or weather conditions.
19. Cloud Computing
• Cloud computing is when you use programs,
store files, or access data from the cloud
rather than from our hard drive.
• When an application is “cloud based” it means
that it lives on third party servers.
20. How Cloud Computing Is Emerging as
The First Choice for The Hospitality
Industry