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How the right tech can make the NHS accessible to all FINAL.pptx

Guest speakers from NHS Wales and SignHealth share how boosting digital skills will help both National Health Service (NHS) patients and staff alike. During the webinar you will: - Have the opportunity to pose your questions to the panel about how patients and staff can use technology within and for the NHS - Get an update about how the Accessible Information Standard affects you and your NHS appointments - Learn about NHS-related campaigns and how you can get involved - Discover how tech can help disabled people communicate with NHS staff and systems - Find out about staff digital skills development within the NHS - Learn how AbilityNet has been working with NHS organisations to boost technical skills

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How the right tech can make the NHS accessible to all – March 2023
How the right tech can make the NHS
accessible to all
Lee Ballantyne, NHS Wales
James Watson-O’Neill, SignHealth
Abigail Gorman, SignHealth
Alex Barker, AbilityNet
Annie Mannion, AbilityNet (host)
7 March 2023
How the right tech can make the NHS accessible to all – March 2023
Welcome
• BSL translation. Slide panel to increase size (desktop/laptop)
• Live captions during the online event – toggle on/off
• Slides, a transcript and recording will be made available:
www.abilitynet.org.uk/nhswebinar
• Please use the Q&A window to ask questions
• Chat function is disabled
• Feedback form to ask any follow up questions post-event
How the right tech can make the NHS accessible to all – March 2023
Who are we?
AbilityNet supports people of any
age, living with any disability or
impairment to use technology to
achieve their goals at home, at
work and in education.
How the right tech can make the NHS accessible to all – March 2023
Today's speakers
• Lee Ballantyne, NHS Wales
• James Watson-O’Neill, SignHealth
• Abigail Gorman, SignHealth
• Alex Barker, AbilityNet
How the right tech can make the NHS accessible to all – March 2023
Poll 1:
Have you experienced problems accessing
medical information online?
• Yes – the site or app was not accessible
• No – my experience with online NHS bookings/comms has
been smooth
• Sometimes – I have occasionally encountered a problem
How the right tech can make the NHS accessible to all – March 2023
Apps and tech adjustments that can
help patients and staff
Alex Barker, AbilityNet

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How the right tech can make the NHS accessible to all FINAL.pptx

  • 1. How the right tech can make the NHS accessible to all – March 2023 How the right tech can make the NHS accessible to all Lee Ballantyne, NHS Wales James Watson-O’Neill, SignHealth Abigail Gorman, SignHealth Alex Barker, AbilityNet Annie Mannion, AbilityNet (host) 7 March 2023
  • 2. How the right tech can make the NHS accessible to all – March 2023 Welcome • BSL translation. Slide panel to increase size (desktop/laptop) • Live captions during the online event – toggle on/off • Slides, a transcript and recording will be made available: www.abilitynet.org.uk/nhswebinar • Please use the Q&A window to ask questions • Chat function is disabled • Feedback form to ask any follow up questions post-event
  • 3. How the right tech can make the NHS accessible to all – March 2023 Who are we? AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education.
  • 4. How the right tech can make the NHS accessible to all – March 2023 Today's speakers • Lee Ballantyne, NHS Wales • James Watson-O’Neill, SignHealth • Abigail Gorman, SignHealth • Alex Barker, AbilityNet
  • 5. How the right tech can make the NHS accessible to all – March 2023 Poll 1: Have you experienced problems accessing medical information online? • Yes – the site or app was not accessible • No – my experience with online NHS bookings/comms has been smooth • Sometimes – I have occasionally encountered a problem
  • 6. How the right tech can make the NHS accessible to all – March 2023 Apps and tech adjustments that can help patients and staff Alex Barker, AbilityNet
  • 7. How the right tech can make the NHS accessible to all – March 2023 My Computer My Way
  • 8. How the right tech can make the NHS accessible to all – March 2023 Apps that can help in medical situations • Hearing impaired: Speech to text: Google Live Transcribe • Google Sound Amplifier: filter, augment, and amplify the sound around you and on your device • Text to speech (built in sometimes) or browser extension eg. ReadAloud tool • Seeing AI (iOS): can use read paper-based letters (fast) • Be My Eyes: Look for volunteer / medical condition /confidentiality/correct medication etc/timelag • Google Keep/Apple Notes: can identify text in pictures / saved images (eg. medical letters), eg. shopping list shared doc
  • 9. How the right tech can make the NHS accessible to all – March 2023 NHS website adjustments If you are working on content for NHS websites, bear this in mind and when using the sites you may not know these adjustments are often available to you: • Ensure appearance of websites can be changed • Make sites easy to use without a mouse • Ensure your site is responsive • Offer alternative formats, including Easy Read
  • 10. How the right tech can make the NHS accessible to all – March 2023 Accessible Information Standard James Watson-O’Neill, SignHealth Abigail Gorman, SignHealth
  • 11. AccessibleInformationStandard2016 In 2016, theAccessible Information Standard (AIS) was established to ensure that patients could have access to communication and information in an accessible manner. Ask - find out if a person has any communication or information needs because of a disability or loss of a sense, and if they do, what those needs are. Record - record these needs in a way that is clear, unambiguous, and consistent in electronic and/or paper-based administrative record systems and documents. Flag - make sure that a person's recorded needs are "highly visible" whenever their record is looked at. Share - include information about people's information and communication needs as part of existing data sharing processes (and in line with existing information governance frameworks). Meet - take steps to make sure that people can get and understand the information they need and get help with communication if they need it.
  • 13. Results Only 11% of patients covered by the Standard have equitable access to the NHS.
  • 14. Contactmethods “I avoid seeking medical care because of the communication barrier from the point of being ill to getting better it is a nightmare, trying to seek advice is impossible booking the appointment i have to physically attend knowing the diagnosis and treatment plan is impossible for me to understand and any follow up care I wouldn’t have a clue without BSL support.” 67% of Deaf people reported that no accessible method of contacting their GP has been made available to them.
  • 15. Communicationsupport 77 % of people with accessible information needs reported rarely or never receiving information in alternative formats.
  • 16. Complaintsprocedures 59% of complaints procedures were reported to be inaccessible.
  • 17. Training 1 in 3 health and social care providers were unaware or unsure of the existence of the AIS. “I asked someone at my GP surgery to email me my information from now on so that I could read it, she said that my partner could just read the normal letter to me.When I told them about the NHS Information Standard, they didn’t know what I was talking about.“ 37% of professionals reported that their service never provide training linked to the AIS
  • 18. Trustin healthcareproviders Poor experiences of access sometimes result in patients deciding not to seek out medical care because they are uncertain about how they will be treated, listened to, and valued by health professionals. “I haven't seen a GP since 2015. That is to do with the fact that I find it difficult to access the service itself because I don’t get the right support.”
  • 19. Nextsteps • NHS England’s review of the Standard • Need to increase awareness of the Standard • Improve training for NHS and Social Care staff • Increase awareness among disabled people
  • 20. How the right tech can make the NHS accessible to all – March 2023 Building digital capability in healthcare Lee Ballantyne, Health Education and Improvement Wales (HEIW)
  • 21. Building Digital Capability in Healthcare: the HEIW Approach
  • 22. Trawsnewid y gweithlu ar gyfer Cymru iachach Transforming the workforce for a healthier Wales Health 4.0 (pre- pandemic) Rapid Digitisation (during pandemic) Digital Participation (post- pandemic) Background
  • 23. Trawsnewid y gweithlu ar gyfer Cymru iachach Transforming the workforce for a healthier Wales Understand Self- evaluate Learn Reflect "Lead the development and implementation of a digital capability framework for healthcare"  Understand skills & capabilities  Self-evaluate using tool  Learn from resources  Reflect on progress and next steps Aim
  • 24. Trawsnewid y gweithlu ar gyfer Cymru iachach Transforming the workforce for a healthier Wales capable of collecting & storing data. able to manipulate data. understands how to curate & reuse data. Data Literacy Framework
  • 25. I am able to manipulate* data. *to change it or organise it to make it more readable. Level 1 - I am not sure where to start with manipulating data. Level 2 - I can select, arrange, and format data to make it more readable. e.g., check date and time format, spell check, change case, or sort and filter. Level 3 - I can determine if my data is "clean" and take action to resolve any problems. e.g., remove corrupt or inaccurate or incomplete entries, remove duplicates. Level 4 - I can use a range of methods and tools to clean my data. e.g., combine and merge or split columns or rows, or use formulas to convert entries. Self evaluation
  • 28. Trawsnewid y gweithlu ar gyfer Cymru iachach Transforming the workforce for a healthier Wales Support for national programmes Baseline data and recommendations Targeted interventions Support transition pathways to specialist roles Align with job roles, include in PDRs, reference in planning Next Steps
  • 30. How the right tech can make the NHS accessible to all – March 2023 Panel discussion
  • 31. How the right tech can make the NHS accessible to all – March 2023 Open Q&A Please use the Q&A window, not the chat window Slides, transcripts and a recording of this online event will be made available
  • 32. How the right tech can make the NHS accessible to all – March 2023 Free IT Support at Home and online • Factsheets, webinars available: abilitynet.org.uk • Helpline: 0800 048 7642 – 9am to 5pm, Monday to Friday • Free tech support for disabled and older people: www.abilitynet.org.uk/at-home • 300 tech volunteers who can solve IT issues either remotely or in person
  • 33. How the right tech can make the NHS accessible to all – March 2023 Accessibility and inclusion training courses • Understanding accessibility evaluations and testing results: Thurs 9 March • Removing disability barriers in the workplace: Thurs 23 March • FREE Introduction to Accessibility: Thurs 6 April • FREE: How to build a disability inclusive workplace: Wed 19 April • Save 10% on 2023 training courses: discount code AbilityNetWebinar10 • Book now: www.abilitynet.org.uk/training
  • 34. How the right tech can make the NHS accessible to all – March 2023 Keep in touch • AbilityNet newsletter: abilitynet.org.uk/newsletter • Accessibility services: abilitynet.org.uk/accessibility • Next free webinars: abilitynet.org.uk/webinars • Coming soon: Inclusive employee experience in the finance and insurance sector with Lloyds Banking Group – 28 March