Firms of Endearment How World-Class Companies Profit from Passion and Purpose Rajendra S. Sisodia David B. Wolfe Jagdish N...
Foreword <ul><li>This book operate by a guiding vision of service that takes in to accounts all their primary stakeholders...
Stakeholders <ul><li>Society </li></ul><ul><li>Partners </li></ul><ul><li>Investors </li></ul><ul><li>Customers </li></ul>...
FoE Stakeholders <ul><li>Society </li></ul><ul><li>local and broader communities as well as governments and other societal...
<ul><li>Investors </li></ul><ul><li>Individual and institutional shareholders, lenders. </li></ul><ul><li>Customers </li><...
INVESTORS CUSTOMERS FoE EMPLOYEES SOCIETY PARTNERS
CUSTOMER <ul><li>Loyalty: </li></ul><ul><li>  The company can be loyal to customer by providing quality, reliability & ser...
<ul><li>Services: </li></ul><ul><li>The company should facilitate service center at different location whereby customer ca...
Role Of Partners <ul><li>Focus on the situation, issue, or behavior- not the person. </li></ul><ul><li>Maintain the self c...
Problems Of Partners <ul><li>An individual’s decision can affect his other partners. </li></ul><ul><li>Partners may have c...
Before you form a partnership, Design the following: <ul><li>Help partners understand all the implications  </li></ul><ul>...
Society <ul><li>Protection to Environment </li></ul><ul><li>Quality Product </li></ul><ul><li>Reasonable Pricing </li></ul...
<ul><li>Companies Benefits Society By: </li></ul><ul><li>Supplying goods and services that customer cannot, or do not want...
INVESTOR <ul><li>Who is the investor? </li></ul><ul><li>The declining life expectancy of companies </li></ul><ul><li>Win-w...
<ul><li>Hybrid relationship between  investors, employees and customer. </li></ul><ul><li>FoE companies meet the tangible ...
Employees FoE Investor Customer Hybrid relationship ESOP Employee discounts Investor Discount Loyalty rewards
Employees  <ul><li>What is Employees to the companies  </li></ul><ul><li>What a employees requirement of companies </li></...
Review of the Book <ul><li>Its introduction of the concept of IRONIC MANAGEMENT. </li></ul><ul><li>This book not only chal...
<ul><li>Companies no longer defend putting profits ahead of wining share of heart because customers and investors increasi...
<ul><li>For investors  </li></ul><ul><li>It is a dynamic process – requires, participation and communication by all stakeh...
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Book review firms of endearment how world class companies profit from passion and purpose

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Book review firms of endearment how world class companies profit from passion and purpose

  1. 2. Firms of Endearment How World-Class Companies Profit from Passion and Purpose Rajendra S. Sisodia David B. Wolfe Jagdish N. Sheth Book review
  2. 3. Foreword <ul><li>This book operate by a guiding vision of service that takes in to accounts all their primary stakeholders, customers , employee, suppliers, partners in the supply chain. </li></ul><ul><li>The companies fallow stakeholder relationship management business model rather than a traditional stockholder-biased business model. </li></ul>
  3. 4. Stakeholders <ul><li>Society </li></ul><ul><li>Partners </li></ul><ul><li>Investors </li></ul><ul><li>Customers </li></ul><ul><li>Employees </li></ul>
  4. 5. FoE Stakeholders <ul><li>Society </li></ul><ul><li>local and broader communities as well as governments and other societal institutions, especially nongovernmental organizations (NGOs) </li></ul><ul><li>Partners </li></ul><ul><li>Upstream partners such as suppliers, horizontal partners, and downstream partners such as retailers. </li></ul>
  5. 6. <ul><li>Investors </li></ul><ul><li>Individual and institutional shareholders, lenders. </li></ul><ul><li>Customers </li></ul><ul><li>Individual and organizational customers; current, future, and past customers. </li></ul><ul><li>Employees </li></ul><ul><li>current, future and past employees and their families. </li></ul>
  6. 7. INVESTORS CUSTOMERS FoE EMPLOYEES SOCIETY PARTNERS
  7. 8. CUSTOMER <ul><li>Loyalty: </li></ul><ul><li> The company can be loyal to customer by providing quality, reliability & service. </li></ul><ul><li>Quality </li></ul><ul><li> The customer must be satisfied by the quality of the product at a cheaper rate From the company. </li></ul>
  8. 9. <ul><li>Services: </li></ul><ul><li>The company should facilitate service center at different location whereby customer can be able to visit the service center for their complaint and grievances. </li></ul>
  9. 10. Role Of Partners <ul><li>Focus on the situation, issue, or behavior- not the person. </li></ul><ul><li>Maintain the self confidence and self-esteem of others. </li></ul><ul><li>Maintain constructive relationships with your employees, peers, and managers. </li></ul><ul><li>Take initiative to make things better. </li></ul><ul><li>Lead by Example. </li></ul>
  10. 11. Problems Of Partners <ul><li>An individual’s decision can affect his other partners. </li></ul><ul><li>Partners may have conflicting visions and goals for their company. </li></ul><ul><li>Partners may have unequal commitment in running a business. </li></ul><ul><li>It is usually hard to find partners who share the same vision. </li></ul>
  11. 12. Before you form a partnership, Design the following: <ul><li>Help partners understand all the implications </li></ul><ul><li>Help partners realistically define duties and responsibilities </li></ul><ul><li>Help partners understand personal wants, needs and desires </li></ul><ul><li>Help uncover and resolve issues at the outset </li></ul><ul><li>Help create agreements with 'built-in' satisfaction </li></ul><ul><li>Help encourage discussion and define potential problems </li></ul><ul><li>Help create the most solid partnerships and/or agreements </li></ul>
  12. 13. Society <ul><li>Protection to Environment </li></ul><ul><li>Quality Product </li></ul><ul><li>Reasonable Pricing </li></ul><ul><li>Control of Business Malpractices </li></ul><ul><li>Protection of Consumer Right </li></ul><ul><li>Social Welfare </li></ul>
  13. 14. <ul><li>Companies Benefits Society By: </li></ul><ul><li>Supplying goods and services that customer cannot, or do not want to produce themselves. </li></ul><ul><li>Creating jobs for customers , suppliers , distributors and co-workers. </li></ul><ul><li>Continually developing new goods , services and processes. </li></ul><ul><li>Investing in new technologies and in t he skills of employees. </li></ul><ul><li>Spreading “good practice ” in different areas, such as the environment and workplace safety. </li></ul>
  14. 15. INVESTOR <ul><li>Who is the investor? </li></ul><ul><li>The declining life expectancy of companies </li></ul><ul><li>Win-win situation </li></ul><ul><li>FoE company looks for long term results </li></ul><ul><li>FoE companies invest money in R&D and marketing </li></ul>
  15. 16. <ul><li>Hybrid relationship between investors, employees and customer. </li></ul><ul><li>FoE companies meet the tangible and intangible needs of investors. </li></ul><ul><li>Pragmatic role of love in business. </li></ul>
  16. 17. Employees FoE Investor Customer Hybrid relationship ESOP Employee discounts Investor Discount Loyalty rewards
  17. 18. Employees <ul><li>What is Employees to the companies </li></ul><ul><li>What a employees requirement of companies </li></ul><ul><li>How to satisfied employees </li></ul><ul><li>How employees helps to companies becomes a firm endearment </li></ul>
  18. 19. Review of the Book <ul><li>Its introduction of the concept of IRONIC MANAGEMENT. </li></ul><ul><li>This book not only challenges capitalism’s traditional marketing paradigm but the very “genes” of capitalism. </li></ul>
  19. 20. <ul><li>Companies no longer defend putting profits ahead of wining share of heart because customers and investors increasingly believe one doesn't come without the other. </li></ul><ul><li>More loyal customer, more engaged employees, more trust between labor and management, more community support and ultimately more value produced for shareholders. </li></ul>
  20. 21. <ul><li>For investors </li></ul><ul><li>It is a dynamic process – requires, participation and communication by all stakeholders & acting with integrity. Any conflicts will be mediated and win-win solutions found. </li></ul><ul><li>For employees </li></ul><ul><li>These companies pay their employees very well, provide great value to customers, and have thriving, profitable suppliers. </li></ul>

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