Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Study metro orintation

64 views

Published on

Register Here - http://page.studymetro.com/abroad-studies
Please contact Study Metro at 8088-867-867 OR
Email at admission@studyMetro.com

1. About the Company and USP studymetro is a professional education consultancy firm, extending excellent support and service to students all over India and gives unlimited study opportunities across the Globe. Study Metro is "One stop solution to foreign education. In house experts and trained counselors help students to select the right destination and appropriate qualification according to their previous qualification and experience. Study while you Work Program is the key service offering Offer consultancy service for Work and study program or part time program (USA only) Provide scholarship from university for foreign degree We assist admission without IELTS, GRE scores. Admission are offered through telephonic interview Job assistance service given in the U.S
2. Vision, Mission and Core Value Vision Mission Core Values “We aim to be recognized internationally as an education consultant that imagines and influences the future. Our vision is to be your preferred destination to help you on your way to get wings to soar high in life” “Our Mission is make the quality education affordable and accessible to everyone” The culture of our company is a shared system of values, beliefs, and attitudes that shapes and influences behavior • Academic freedom • Intellectual curiosity • Collaboration • Commitment to excellence • Accountability and Diversity • Integrity and Transparency
3. Operations – Brand Presence & Reach Bangalore – Office Total size = 600 Sq. ft (26,000/ month rent) Indore - office Total size = 1,050 Sq. ft (Company Owned) Partners: • Loan – Cadilla HDFC Bank (13.9%) • Forex – Thomas Cook and others • Travel Ticket – Travel & Tours Ltd

Published in: Education
  • Login to see the comments

  • Be the first to like this

Study metro orintation

  1. 1. CONFIDENTIAL STUDY METRO Company Profile July 2015 Managing Director : Abhishek Bajaj Director : Abbie
  2. 2. CONFIDENTIAL 2. About The Company - Brief Profile
  3. 3. Factsheet Name of the Company Study Metro Edu Consultant Pvt Ltd Entity Type Private Ltd Brand Name studymetro Years in Operation 2010 Management Mr. Abhishek Bajaj, Managing Director Mr. Abhinav Bajaj, Director Industry and Segment Education Service Sector (Study Work Abroad Consultancy) Registered Office 517, Shekhar Central, Plasia Square, AB Road, Indore- 452 018 Website www.studymetro.com Service Mix Overseas Education Advisory and Consultation service Higher education, Work and study program Number of Centre Two: Indore (1) and Bangalore (1) USP • Work and study program, part time (USA only) • Admission, VISA training, airport pickup, assisting for jobs in USA • Without IELTS, GRE admission are offered through telephonic interview • Also provide scholarship from university for foreign degree Trademark Status Not available currently (applied)
  4. 4. About the Company and USP studymetro is a professional education consultancy firm, extending excellent support and service to students all over India and gives unlimited study opportunities across the Globe. Study Metro is "One stop solution to foreign education. In house experts and trained counselors help students to select the right destination and appropriate qualification according to their previous qualification and experience. Study while you Work Program is the key service offering Offer consultancy service for Work and study program or part time program (USA only) Provide scholarship from university for foreign degree We assist admission without IELTS, GRE scores. Admission are offered through telephonic interview Job assistance service given in the U.S
  5. 5. Vision, Mission and Core Value Vision Mission Core Values “We aim to be recognized internationally as an education consultant that imagines and influences the future. Our vision is to be your preferred destination to help you on your way to get wings to soar high in life” “Our Mission is make the quality education affordable and accessible to everyone” The culture of our company is a shared system of values, beliefs, and attitudes that shapes and influences behavior • Academic freedom • Intellectual curiosity • Collaboration • Commitment to excellence • Accountability and Diversity • Integrity and Transparency
  6. 6. Operations – Brand Presence & Reach Bangalore – Office Total size = 600 Sq. ft (26,000/ month rent) Indore - office Total size = 1,050 Sq. ft (Company Owned) Partners: • Loan – Cadilla HDFC Bank (13.9%) • Forex – Thomas Cook and others • Travel Ticket – Travel & Tours Ltd
  7. 7. Overseas Education Sector: Growth Trend  Approx 2 Lacs students go abroad annually India is the second largest source for student mobility followed by China  China, India, US and Russia – have a combined share of 45 per cent of total global tertiary enrolments By 2020, China, India, US and Brazil – are forecast to account for more than half of the world’s tertiary enrolments India is favorable source for student influx to foreign universities because of the youth population (As of Nov’14, 356 million of population is in the age group of 10-24 year- olds) Source: British Council report, UN report, 2014 US 53% UK 18% Australia 7% Canada 7% UAE 0% New Zealand 7% Germany 6% Russia 2% Student Mobility 2014 – India / Nos. 212,209
  8. 8. Service Mix and Sales  Professionals and students looking for foreign degrees drive 90% of the service sales  Other services includes – providing education loan, accommodation assistance, bank financial certificates Annual Revenue ₹ 25 Lacs 2014-2015 80% business for US application “studymetro” offers the following services:  Identification of Universities and Colleges  Assistance in Filling of Application forms  Assistance in Documentation for Admission  Regular follow-up with Universities and colleges  Assistance in Securing Student Scholarship from the respective universities/colleges  Assistance in securing Educational loans  Assistance in Visa Documentation and Mock Visa interviews  Assistance in Accommodation and Airport Pickup Work and study program 90% Other services 10% % Total Revenue
  9. 9. Services Offered Master Program Consultancy Career Counseling ESL certification (3 months – 1 yr) Application Process Work and study program Visa Assistance Travel Assistance Education Loan Service Portfolio Countries Australia Canada United Kingdom Ireland New Zealand Singapore USA Dubai
  10. 10. Services includes Free Career Counseling  Applying for higher education abroad is a huge decision, both financially and emotionally. It is mandatory to invest adequate time and effort in the morally justified path in order to make the fair decision.  Our Counselor, who provides help to identify the professional goals, enabling the student to take wiser academic decision, and present with the Personal Guidance to assist choose courses that perfectly fit your Career or Personal Goals in long term.  University / College Admission: • Professional advice for higher education abroad • Selection of top institution worldwide • Application preparation • Scholarship Assistance
  11. 11.  Visa Guidance: We are offering Visa Guidance Services as we claim for the in-depth knowledge and experience to propel students to the College or University best suited to them in any country. The students who want to study abroad have a wide choice in selection of country, course and the college or university here with us. Over the years, we have been sending hundreds of students every year to various high profiled Universities or Colleges in Canada, USA, UK, Australia, New Zealand, Singapore, and other countries across the world.  Pre Departure Briefings: Beforehand your overseas studies, there is to think in abundance about and prepare yourself up to the mark for that country. Here the help is available open handedly. We run ‘pre-departure briefings’ for students who are willing to study in Canada, USA, UK, Australia, New Zealand & Singapore. At this event, Counselor gives awareness on what to pack, choosing appropriate accommodation, settling in and much more, thus you are all set to pack your bags and ready to fly.
  12. 12.  Airport pick up & Accommodation: We arrange for Airport Pick up Service for all freshly enrolled students arriving at the land of Canada, USA, UK, Australia, New Zealand & Singapore for the first time. Students will be collected from Airport and transported directly to their accommodation destination.  Travel Assistance: We do take care of booking flights for our students well in advance to allow ideal departure dates, routes and discounts.  Forex Assistance: We help the student with their requirements for foreign exchange, which includes obtaining bank drafts for deposits and fees, foreign currency for travel etc. at the most advantageous bank rates. At the same time insurances as well as flight tickets if student interested in.
  13. 13.  Bank Loan Assistance: The students are being well guided by our well trained employees in applying for and obtaining education loans for funding studies. We assist the students by helping them to apply with number of banks which provide education loans to students to meet their tuition and living expenses overseas.  Training for IELTS, TOEFL exam: We facilitate fully fledged training centre for IELTS, TOEFL (exams recognized internationally for the admissions in foreign universities) and abundance of information about these examinations with no area left untouched, at the same time moral boosting sessions to clear up all queries and fears.
  14. 14. Standard Operating Procedure  Step 1: Greet and Make the student fill the enquiry form.  Step 2: On the Ground of the particular Country the enquiry form being passed to the respective counselor and the student being guided towards.  Step 3: The Respective Counselor evaluates the students profile and charge the information in the feedback page.
  15. 15.  Step 4: Counseling inculcate the following points: • Putting into words the Eligibility Criteria of the requested Country and furnishing the document checklist. • Short listing the University and Course. • Counsel for why the student needs to study in that particular university and the location and provide the unabridged details. • Get the student aware of with the Scholarships. • Explaining about Step by Step Procedure of applying and Payment Structure.
  16. 16. Step-By-Step Process of Handling a Student.  Step 1: Undergo the Enquiry Form Filled by the enquirer.  Step 2: Gain the Undiminished Information regarding Education and Work Experience.  Step 3: Counseling (Incorporate the following points) • Beforehand understanding the student profile and the requirements. • Explaining succinctly on the Eligibility Criteria about the requested Country • Indexing and Short listing the University and Course • Providing the mandatory documents checklist • Explaining about Step by Step Procedure of applying and Payment Structure
  17. 17.  Step 4: Follow up with the Candidate ‘s for the documents  Step 5: Congregating the processing fees after acquiring the documents.  Step 6: Processing the application for the admission to the particular University after receiving the payment.  Step 7: Molding the student construct for Admission interview if required.  Step 8: Collect the admission acceptance from the university and provide the copy to the student.  Step 9: Assist the student to pay the 1st installment of tuition fees if require
  18. 18.  Step 10: Visa filing • Assist the Student to fill the necessary Visa application or fill it by our self. • Further assist him/her to pay the necessary visa fee to the respective departments • Provide the step by step visa interview training by our trained officer along with the queries solving session.  Step 11: Assist the student in paying the tuition fees after acquiring the visa (if required).
  19. 19.  Step 12: Assist the student to book the air ticketpreparing travel card etc.  Step 13 : Share the University contact person details with students for further communication.  Step 14: Arrange for the accommodation or Airport pickup if necessitated by the student.  Step 15 : Help students if they need any assistance in abroad countries.
  20. 20. CONFIDENTIAL Marketing Strategy
  21. 21. 21 Study Metro Marketing Mediums  Emailer blast  Direct Mailers  SMS Blast  Tele-calling  Participation at exhibitions  Road shows  Direct meeting with colleges, schools & Coaching director for arranging seminar meeting.  Print media like Magazines, newspapers  Electronic media  Web banners  Website listing BTL (Below the Line) Activities ATL (above the line) Activities  Given the roll-out plan, “studymetro” needs to focus on BTL activities with dedicated city wise-database of investors  Also, certain ATL activities (Print media, Magazines & web listings/banners) could be used to highlight the “studymetro” presence in the market
  22. 22. Whenever an employee answers a telephone, he or she represents the employer. To the person on the other end of the line, each of us represents Study Metro. We may be the initial contact or only contact a person has with our consultancy. Suggestions for Answering the Telephone  Answer the phone promptly.  Speak with a smile in your voice. If you smile when speaking on the phone, your tone of voice is more welcoming and friendly.  Show interest in the caller and their problems.  Be of service and offer assistance.  Be informed about Study Metro, its services, and personnel. Have basic materials and information readily available for reference. Become an informed person so that you may be of help to others. THE BASICS: TELEPHONE ETIQUETTE SKILLS FOR Study Metro EMPLOYEES
  23. 23.  If the person that was being called is not available, say, "I’m sorry; He/she is not available right now. May I help you with something?"  Take messages clearly and correctly. Telephone messages must be taken carefully and delivered promptly. Taking a message requires: (1) being polite and professional on the telephone and (2) understanding all the facts correctly. Double check spelling and numbers with the caller. Suggestions for Making Telephone Calls  Make sure you know where and whom you are calling. Have the correct number.  Identify yourself; e.g. "Hello, my name is Ayushi Sharma. I am the office assistant of the Study Metro."  Be prepared. If you have several items to discuss, make a list beforehand so you will not forget anything important. Have any necessary information nearby, and get to the point of your call.  If the person you are calling sounds busy, ask if you may call back at a more convenient time.
  24. 24. Suggestions for Dealing with Angry Callers  Demonstrate sincere sympathy and understanding. Say something like, "I’m sorry about that; tell me what happened."  Express a willingness to help.  Listen. Take notes to help you remember important details.  Make a commitment to help, and then keep your promise.
  25. 25. Company Hr Policy & Practices  Responsibilities of Employees  Office Timing:  Slot - 1.) 10.30 am to 7.30 pm 2.) 11.00am to 8.00pm (Monday-Friday) (Saturday -10.30am-4.30pm)  Kindly be in Office before 10.30 AM/11.00am  Morning and Evening Tea Breaks – 10 minutes each  Lunch – 20 Minutes, Should be completed in-between 1PM to 2 PM  Dress Code:  Monday to Friday – office casuals tees & jeans  Saturday – Business Casuals  Men / Women – Come to Office Neatly Groomed  Men – Tucked with Shoes on all days, No Slippers / Sandals
  26. 26. Permission and Leaves:  2 Day Casual Leave Permissible per month without Loss Of Pay, Marked as L  (More than 2 leave per month will be under Loss of Pay and will be marked L)  Casual leaves not used in same month can be added to next month  3 Permissions are Permissible per month without Loss Of Pay, Marked as PR  (More than 3 permissions per month will be under Loss of Pay and will be marked accordingly)  (Kindly inform Concerned Person before 10.30 am in case of emergencies & before 2 days for planned permissions)  (Permissions is for 2 Hours maximum, Permissions for More than 2 hours will be Half day Leave)
  27. 27.  Uninformed Leave (of every single day) will be calculated as 3 days Of LOP & will be marked A  (Kindly inform Concerned Person before 10.30 am in case of emergencies & before 2days for planned leaves)  (Excuses on the next working day or after 10.30 am will not be accepted)  Uninformed late coming is calculated as half day LOP, Marked WP  (Kindly inform before 10.30 am in case of emergencies & before 2 days for planned permissions)  (Excuses after 10.30 am will not be accepted)  Medical Leaves of 2 days and Above should carry minimum Doctors Prescription, Marked as ML (Considered as Without LOP)
  28. 28. Business Practices:  Uninformed leaves, late comings, frequent / more leaves (informed / uninformed), your activities inside the office will all affect during your appraisal from time to time  Activities inside the organization should not hurt another employee physically, financially, mentally & morally.  Activities inside the organization should not affect the Business or Organization in any way.  Employees should be ethical and act with Integrity at all times.  Complaints on malpractices and misbehavior will be treated on high priority and immediate action culminating to termination can happen.  Discussions about Salary and other benefits offered by the company, with other employees will be treated as serious and immediate action culminating to termination can happen.
  29. 29. 29 Thank you DISCLAIM This Report is highly confidential and provided for general information for the ‘Study Metro’ management only and nothing contained in the material constitutes a direct recommendation for any investment related decisions. The plans, materials, and consulting advice provided here in have been prepared based on our experience and the information available to us. However, because the success of a franchise program depends upon a variety of factors outside Francorp's control, Francorp India cannot and does not warrant the success of any such program or forecasts provided by Francorp India contained herein. Although the statements of fact in this report are obtained from sources that Francorp India consider reliable, we do not guarantee their accuracy and any such information may be incomplete or condensed. Views expressed in this Report are based on the research materials available from sources considered reliable and are subject to change on the basis of additional or new research, new facts or developments.

×