IVR system can revolutionalize your business. It is a must for customer-centric organizations that strife for 100% customer satisfaction. IVR automates the calling process, ensuring enhanced productivity and better sales. This presentation goes through the what, how and why of IVR, while giving details about a few key features: 1. Manage Innumerable Calls 2. Enhance Brand Image 3. Self-Service Tool 4. Real-Time Analysis 5. Connect With Customers 6. Reduce Human Error 7. Customize IVR

1. Overview:
Interactive Voice
Response (IVR)

2. MANAGE INNUMERABLE CALLS
ENHANCE BRAND IMAGE
SELF-SERVICE TOOL
REAL-TIME ANALYSIS
CONNECT WITH CUSTOMERS
REDUCE HUMAN ERROR
CUSTOMIZE IVR
WHAT IS IVR?
HOW IVR WORKS?
WHY IVR?
KEY FEATURES OF IVR:
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3. WHAT IS IVR?
Interactive Voice Response (IVR) is a cloud
telephony system which automatically
engages with customers based on their input
via voice or buttons to a virtual menu, which
gives a list of options to the customer. Based
on the response, the caller is routed to the
concerned team or live agent.

4. When a customer calls a business, an
automated voice response (pre-programmed)
answers the call, greeting the customer and
offers a set of options or menu to guide them
through the call. Based on the selected option,
the IVR routes them to the concerned team or
live agent.
HOW IVR WORKS?

5. A simple mistake in a high competitive market
can lead to a huge opportunity cost with
every lost customer. Automation using IVR
reduces burden on live-agents and
guarantees efficiency. It has the potential to
transform your business and increase your
revenue. IVR is a must to enhance the
customer satisfaction within your organization.
WHY IVR?

6. LET US SEE SOME KEY
FEATURES OF IVR IN DETAIL

7. MANAGE
INNUMERABLE CALLS
1.
IVR lets you handle a high magnitude of calls
at the same time by effectively routing them
to the concerned team or live based on caller
input. This not only cuts down on waiting time
but also increases the productivity of your
team

8. 2. ENHANCE BRAND
IMAGE
With an automated and digitized response,
your callers get prompt redressal. You can
customized the pre-recorded message, giving
your customers a personalized service. This
dramatically transforms your brand perception
into a professional one.

9. 3. SELF-SERVICE
TOOL
Enable your customers to resolve issues on
their own without any human-interference.
This feature not only helps in swiftly resolving
issues but also increases the credibility of your
brand.

10. 4. REAL-TIME
ANALYSIS
IVR offers a great analytical tool for
managers. With automatic call recording and
monitoring, managers can assess the quality
of customer service and give inputs to improve
the same

11. 5. CONNECT WITH
CUSTOMERS
IVR helps you connect with your customers
through a unique and interactive way.
Intelligent IVR design lets you curate a menu
which can seamlessly re-direct the callers and
also give them authentic information.

12. 6. REDUCE HUMAN
ERROR
A simple mistake in a high competitive market
can lead to a huge opportunity cost with
every lost customer. Automation using IVR
reduces burden on live-agents who can now
focus on giving quality customer care.

13. 7. CUSTOMIZE IVR
IVR integrated with toll free number and bulk
SMS provides boundless customization.
Personalized messages in regional languages
along with customized pre-recorded messages
enhance your brand image.

14. WANT TO KNOW MORE?
READ OUR EXPERT BLOGS

15. ABOUT THE
COMPANY Servetel Communications Pvt. Ltd., is a leading
provider of cloud telephony services for the
businesses based in India.
Some of the services offered by us include:
Toll Free Numbers, Missed Call Campaign, Bulk
SMS, IVR and Virtual Number. These solutions
are delivered over the cloud technology.
Call us at 1800-11-3333 for a free demo

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