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Effective communication skills ft. Listening Skills


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Effective communication skills ft. Listening Skills

  2. 2. intention Communication Two-way process emotion MESSAGE
  3. 3. HOW TO HAVE AN EFFECTIVE COMMUNICATION? You need not only words but also a combination of this set of skills: • Becoming an engaged listener • Paying attention to nonverbal signals • Keeping stress in check • Asserting yourself (Robinson, Segal, & Smith, 2015)
  4. 4. On Listening Skills – to understand the message and to give the message a meaning as close as possible to what the sender means. (a) vocabulary (b) concentration (c) memory – to provide someone a shoulder to cry on. Listening sympathetically to somebody. This can help improve relationships between people. (a) vocabulary (b) supporting (c) empathizing – listening for enjoyment. (a) presentation (b) perception (c) previous experience
  5. 5. On Listening Skills – involves skillful criticism for judgment of financial, emotional, intellectual, physical and spiritual needs. (a) ethos- expertness and trustworthiness (b) logos- well-supported arguments (c) pathos- emotional elements – most important and basic to the other listening skills. It involves the ability to sense subtle changes in the speaker’s voice quality. Responses (uh-huh, well), pauses, verbal and nonverbal cues.
  6. 6. Identify the type of listening expounded in the following situations or scenarios: a. A student watching a debate on television b. A judge giving remarks to contestants of an extemporaneous-speaking contest c. A guidance counselor listening to a student share about his family problems d. A teenager listening to an upbeat song on his cell phone while travelling on his way home e. A security guard giving you your directions to the personnel manager.
  7. 7. Identify the type of listening expounded in the following situations or scenarios: f. A teacher listening to the report of a student in class g. A mother listening to her child talk about problems in school h. A lady watching her favorite singer perform in a concert i. An English instructor listening to students delver their memorized speech. j. A salesman explaining to you why his television set is the best among all brands.
  8. 8. a. What is the importance of knowing and understanding the cultures of other places or countries? b. What does “intercultural blunder” mean? c. Give some cultural differences in nonverbal communication in terms of the following race: • Americans • Asians • Arabians • Europeans • Africans