Travel Agents Are Here To Stay

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Robert Bailey, President and CEO of Abacus International shares his views on why travel agents are here to stay at the TAFI Convention held in Chiang Mai, Thailand on 23 October 2009.

Published in: Travel, Business

Travel Agents Are Here To Stay

  1. 1. Travel Agents – Here to Stay Robert Bailey, President & CEO, Abacus 23 October TM 11/11/2009 www.abacus.com.sg TM Experience. Insight. Advantage. www.abacus.com.sg 1
  2. 2. "The reports of my death are greatly exaggerated" Mark Twain TM 11/11/2009 www.abacus.com.sg 2
  3. 3. Where is your role? You own the experience from end to end Processing & Pre-Trip Reservations Post-Trip fulfillment You own the experience from end to end TM 11/11/2009 www.abacus.com.sg 3
  4. 4. Execute your role and do it well = TM 11/11/2009 www.abacus.com.sg 4
  5. 5. Internet = death of TA? TM 11/11/2009 www.abacus.com.sg 5
  6. 6. It is an opportunity • Online booking rose strongly in the first half of 2009 – 13 per cent growth in1Q09 – 30 per cent growth in 2Q09 • Online booking will grow at 11% CAGR over 4 years • Volume of online sales increased 20% year on year • Currently 1 in 5 of all bookings made each year through the Abacus system comes through online sources TM 11/11/2009 www.abacus.com.sg 6
  7. 7. Where are the opportunities? Continued growth of online travel Opportunities New for technology specialisation – mobile Opportunities Non traditional Corporate travel agency Travel services TM 11/11/2009 www.abacus.com.sg 7
  8. 8. What can travel agents do? From ticket Invest in Manage broker to productivity customer consultant tools relationships Going beyond just Increase productivity Increase customer ticket issuing; provide with a good reporting service and build advice to travellers system that can customer loyalty on destination help to track past through effective information, expenditure and solutions - Abacus accommodation smoothen future travel ClientBase, Abacus options, travel budget arrangements PowerSuite and planning etc Abacus VirtuallyThere TM 11/11/2009 www.abacus.com.sg 8
  9. 9. If we stay as we are… TM 11/11/2009 www.abacus.com.sg 9
  10. 10. Thank You TM 11/11/2009 www.abacus.com.sg TM Experience. Insight. Advantage. www.abacus.com.sg 10

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