Cross-Culture Communication Conflict ENG 310 Advanced Interpersonal Communication California College San Diego Aaron Ephraim Elizabeth Sanchez
What is Cross-Culture Communication?• A study about how people from differing cultural backgrounds communicate.(Best-Career-Match.com, 2008)
Cross-Cultural Communication Comparison. United States Mexico (Individualism) (Collectivism)• Loose • Strong• Personal freedom is • Societal norms is valued valued• individual decision • Group decision-making making (Hofstede, (Hofstede, 1980). 1980).
Cross-Culture • http://www.youtube.com Communication /watch?v=P8t8DCSP020 Conflict Ethnocentrism:• The process of judging another culture using the standards of your own culture (West & Turner, 2006).• A belief in the superiority of your own culture (West & Turner, 2006).
Nonverbal Communication Practices Mexico United States• Mexico is a touching • United States mostly culture, more so than limits business touching most cultures. to handshakes.• In Mexico back- • U.S. people tend to patting, greeting hugs, slouch more, but handshakes using both slouching in Mexico is a arms are common sign of boredom and during business disconnection. relations.
The ConflictCulture directly affects the communication process in an international business setting through seven variables: • Language • Environmental and technological considerations • Social organization • Contexting and face-saving • Authority conception • Nonverbal communication behavior • Time conception (Reference for business 2012)
Strategies to Increase Cross-Cultural Communication• Knowledge of cultural diversity• Awareness of cultures• Tolerance• Simplicity• Slow down & speak slowly and annunciate clearly• Dont jump to conclusions, listen and then summarize what you believe the speaker has said.
References• West, R., & Turner, H. L. (2006). Understanding Interpersonal Communication– Making Choices in Changing Times. Belmont: Wadsworth Publishing.• N., A. (2012). Cross-cultural international communication. Retrieved from http://www.referenceforbusiness.com/encyclopedi a/Cos-Des/Cross-Cultural-International- Communication.html