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  1. 1. October 20, 2004 Mike J. Ressler, Deputy CIO & Director of Operations Presentation to the IT Directional Meeting
  2. 2. <ul><li>ITD Annual Report – Mike Ressler </li></ul><ul><li>ITD Customer Service Division – Mike Ressler </li></ul><ul><li>IT Planning Activities – Nancy Walz </li></ul><ul><li>Enterprise Architecture Activities – Nancy Walz </li></ul><ul><li>Project Management Activities – Nancy Walz </li></ul><ul><li>Testing Tools – Selected Segue – Marlys Jangula </li></ul><ul><li>Functional Consolidation Recap – Dean Glatt </li></ul><ul><li>Mainframe Migration Update – Cost Savings – Jeff Carr </li></ul><ul><li>Instant Messaging – Gary Vetter </li></ul><ul><li>Standard Intervals for Telecommunication Services – Jerry Fossum </li></ul><ul><li>Customer Survey – Dan Sipes </li></ul><ul><li>Password Resets – Dan Sipes </li></ul>Agenda Topics
  3. 4. Questions?
  4. 5. Nancy Walz, Director IT Policy & Planning IT Planning Activities Enterprise Architecture Activities Project Management Activities
  5. 6. IT Committee – Bill Drafts <ul><li>50129.0200 – “Clean-up” language </li></ul><ul><li>50130.0200 – Revolving Fund </li></ul><ul><li>50131.0200 – SITAC role, standards governance </li></ul><ul><li>50132.0200 – Administrative Rules </li></ul><ul><li>Next meeting – November 3 </li></ul>
  6. 7. EA Activities <ul><li>Updating Standards </li></ul><ul><li>Time and Labor – next step proposed </li></ul><ul><li>Instant Messaging – solution proposed </li></ul><ul><li>Testing Tools – solution proposed </li></ul><ul><li>Platform Future State – next step proposed </li></ul><ul><li>Desktop Support – on hold </li></ul><ul><li>Potential Activities </li></ul><ul><ul><li>Enterprise Spyware Removal </li></ul></ul><ul><ul><li>Pre-approved IT Contractors </li></ul></ul>
  7. 8. EA Activities PC / Laptop RFP – intent to award $552,000 $2,040,000 Potential Cost Avoidance over 4 years $1334 $1886 Mainstream Laptop (~1000) $665 $1,073 Office Automation PC w/ 17” CRT (~5000) RFP Price Typical WSCA Price Specification and Quantity
  8. 9. IT Planning Activities <ul><li>Agency IT plan review </li></ul><ul><li>Incorporating PC replacement costs </li></ul><ul><li>Statewide IT plan </li></ul><ul><li>SITAC Project Ranking </li></ul>
  9. 10. SITAC Project Ranking <ul><li>Projects over $250,000 requesting general funds </li></ul><ul><li>Relative rank provides an additional piece of information for the Governor and Legislature </li></ul>
  10. 11. SITAC Project Ranking 1 ND Public Safety Mobile Communications 2 MMIS Rewrite 3 CJIS - Establish services to support deployment   4 Integrated Tax System 5 CAD - Computer Aided Dispatch 6 ITAG** 7 Mainframe Migration 8 AS/400 Migration 9 Time and Labor 10 Enhanced Support Center 11 GIS 12 HIPAA
  11. 12. PM Activities <ul><li>Guidebook </li></ul><ul><li>Standard – Large IT Projects </li></ul><ul><li>Training </li></ul>
  12. 13. Large Projects <ul><li>Currently 22 projects </li></ul><ul><li>Last year: </li></ul><ul><ul><li>Eight Projects Completed </li></ul></ul><ul><ul><li>Seven Under Budget - $3,138,511 </li></ul></ul>
  13. 14. Project Management Training <ul><li>Issues: </li></ul><ul><ul><li>More needed! Of 22 large projects, 11 w/ ND certified managers, 2 managed by ITD, 2 managed by vendor, 7 others. </li></ul></ul><ul><ul><li>Need to be up-to-speed quickly </li></ul></ul><ul><li>Strategy: </li></ul><ul><ul><li>Identify early </li></ul></ul><ul><ul><li>Mentoring / Apprenticeship / Certification </li></ul></ul><ul><ul><li>Additional training options </li></ul></ul>
  14. 15. Questions?
  15. 16. Marlys Jangula, Manager Software Development Testing Tools – Selected Segue
  16. 17. Functional Testing Tools <ul><li>Enterprise Architecture initiative </li></ul><ul><li>RFP </li></ul><ul><li>Evaluated products through </li></ul><ul><ul><li>Vendor Demonstrations </li></ul></ul><ul><ul><li>Proof of Concepts on ConnectND and BND applications </li></ul></ul><ul><li>Segue Software’s tool was selected </li></ul>
  17. 18. Functional Testing Tools Cont. <ul><li>Next Steps </li></ul><ul><ul><li>Determine Licensing Needs </li></ul></ul><ul><ul><ul><li>Concurrent licensing model </li></ul></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><ul><li>Administration </li></ul></ul></ul><ul><ul><ul><li>Verification testing </li></ul></ul></ul><ul><ul><ul><li>Quick start for IssueManager and TestManager </li></ul></ul></ul><ul><ul><ul><li>Advanced verification </li></ul></ul></ul><ul><ul><li>Design Implementation Architecture </li></ul></ul><ul><ul><ul><li>Servers for IssueManger and TestManager </li></ul></ul></ul><ul><ul><ul><li>Testing lab </li></ul></ul></ul><ul><ul><li>Determine billing structure </li></ul></ul><ul><ul><ul><li>Product includes usage reports </li></ul></ul></ul>
  18. 19. Functional Testing Tools Cont. <ul><li>Service Delivery </li></ul><ul><ul><li>ITD will host servers </li></ul></ul><ul><ul><li>ITD will host client license </li></ul></ul><ul><ul><li>ITD will offer service of setting up and running </li></ul></ul><ul><li>Usage </li></ul><ul><ul><li>ITD </li></ul></ul><ul><ul><ul><li>System testing applications </li></ul></ul></ul><ul><ul><li>Departments </li></ul></ul><ul><ul><ul><li>System testing </li></ul></ul></ul><ul><ul><ul><li>Acceptance testing </li></ul></ul></ul>
  19. 20. Functional Testing Tools <ul><li>Benefits </li></ul><ul><ul><li>More complete tests </li></ul></ul><ul><ul><li>Elimination of human error </li></ul></ul><ul><ul><li>Consistency in testing </li></ul></ul><ul><ul><li>Shorter testing phases </li></ul></ul><ul><ul><li>Less impact as a result of software/tool upgrades </li></ul></ul><ul><ul><li>Overall increase in software quality </li></ul></ul><ul><li>ITD contact </li></ul><ul><ul><li>Kyle Forster [email_address] or 328-4323 </li></ul></ul>
  20. 21. Biennium Planning <ul><li>Only 8 months of the biennium left </li></ul><ul><li>We expect the last 4-6 months to be hectic as usual </li></ul><ul><li>Please request projects to be started/completed this biennium early </li></ul>
  21. 22. Questions?
  22. 23. Dean Glatt, Director Computer Systems Division Functional Consolidation Recap
  23. 24. Consolidated Services 0 11 Web Hosting Services 3 10 Application Server 0 3 Storage 1 5 Database 0 25 File and Print 0 5 Electronic Mail # of Agencies Partially Consolidated # of Agencies Fully Consolidated Service
  24. 25. Benefits of Consolidation <ul><li>Original Analysis </li></ul><ul><ul><li>State Government could potentially eliminate 100 or more application, database or file and print servers. </li></ul></ul><ul><ul><li>In actuality,102 were eliminated, with the potential of further reduction. </li></ul></ul><ul><li>State Government had over 100 servers providing file and print services </li></ul><ul><ul><li>Typically one or more per agency </li></ul></ul><ul><ul><li>Utilizing the state network and consolidating onto a single, clustered, environment for state government eliminated several application, database or file and print servers. </li></ul></ul>
  25. 26. Acknowledgement <ul><li>Many people took part in making this project a success, ITD and OMB would like to take the time to acknowledge and thank those involved in the IT Functional Consolidation Project </li></ul><ul><ul><li>Technical teams in ITD and the agencies who worked together for countless hours to accomplish the goals of this project </li></ul></ul><ul><ul><li>Project team members who helped build the foundation to move forward </li></ul></ul><ul><ul><li>Project Executive and Steering Committees for their support and guidance throughout the process </li></ul></ul>
  26. 27. Final Post Project Review Report <ul><li>The Final Post Project Review Report can be found at the following location: </li></ul><ul><ul><li>www.discovernd.comITD (Under Consolidation News) </li></ul></ul>
  27. 28. Questions?
  28. 29. Jeff Carr Systems Architect Mainframe Migration Update
  29. 30. Platforms & Operating Systems Future State <ul><li>The current server and operating system infrastructure presents the state with challenges that must be addressed. </li></ul><ul><li>What are these challenges? How can they be addressed? </li></ul>
  30. 31. Business Critical applications are deployed on a variety of platforms <ul><li>Windows – ConnectND, JSND, Law Enforcement </li></ul><ul><li>iSeries – DHS, BND </li></ul><ul><li>AIX – DHS, WSI </li></ul><ul><li>Solaris – OMB, DOT, Tax, JSND, others </li></ul><ul><li>Linux – G&F, ITD, Health, others </li></ul><ul><li>Mainframe – DHS, BND, ITD, OMB, DOT, Tax, others </li></ul><ul><li>HP/UX – BND (Cash Management) </li></ul><ul><li>Apple OS/X – Water Commission Note: This list contains every major operating system currently available. </li></ul>
  31. 32. Reducing the variety of business critical platforms can reduce TCO <ul><li>Supporting a wide variety of platforms requires a wide variety of skill sets and so implies a larger staff. </li></ul><ul><li>The effects of a wide skill set requirement are seen within ITD: </li></ul><ul><ul><li>Some 40% of ITD's Computer Services Staff are devoted to the mainframe; the remainder focuses on other platforms. </li></ul></ul><ul><ul><li>Little cross over between these groups is possible due to the different technical skill sets. </li></ul></ul><ul><ul><li>Service could be improved, and staff potentially decreased, by removing this division. </li></ul></ul><ul><li>Implication: Business critical applications should be deployed on a limited set of platforms. </li></ul>
  32. 33. Many business critical applications currently require staff with mainframe skill sets <ul><li>Numerous critical applications run on the state’s mainframe: </li></ul><ul><ul><li>These applications include the tax system, several DHS systems (MMIS, VISION, FASCES, etc.), Driver’s License, BND’s core banking. </li></ul></ul><ul><li>The operation and maintenance of these systems requires staff with mainframe skill sets. </li></ul><ul><li>As of 2002 some 60% of the people with these mainframe skill sets were age 50 or older. </li></ul><ul><ul><li>Implication: This impending skill set shortage must be addressed. </li></ul></ul>
  33. 34. Current and Future State <ul><li>At present state government: </li></ul><ul><ul><li>Provides critical business applications on a wide variety of platforms. </li></ul></ul><ul><ul><li>Requires staff with a wide variety of skill sets, including mainframe skill sets, to support these applications. </li></ul></ul><ul><li>In the future state government: </li></ul><ul><ul><li>Will provide critical business applications on a limited set of platforms </li></ul></ul><ul><ul><li>Staff skill sets will be focused on this limited set of platforms. </li></ul></ul><ul><li>These goals need further definition to become actionable. </li></ul><ul><li>Long term trends that drive Information Technology permit a more precise , or actionable, statement of goals. </li></ul>
  34. 35. Information Technology Trends <ul><li>Intel based servers are becoming a commodity </li></ul><ul><ul><li>There is little difference between different vendors Intel Server Platforms. </li></ul></ul><ul><ul><li>The Price/Performance of Intel based hardware is driving Enterprise server platforms towards Intel. </li></ul></ul><ul><li>The push towards Intel hardware implies that Windows and Linux will come to dominate the data center. </li></ul><ul><ul><li>Windows and Linux are the only Intel capable Operating Systems with large scale vendor support. </li></ul></ul><ul><ul><li>All major software vendors, be they ERP vendors ( eg. PeopleSoft, SAP), database vendors ( eg. Oracle, IBM, SoftwareAG), offer some or all of their product line on Windows and/or Linux. </li></ul></ul><ul><li>Implication: Over the next 10 years the Enterprise data center will become dominated by Intel capable operating systems, meaning Microsoft Windows and Linux. </li></ul>
  35. 36. These trends are visible within the state’s IT environment <ul><li>No new mainframe application has been deployed since 1997. </li></ul><ul><ul><li>The state's IT infrastructure is no different than any other: new applications are deployed on Windows and Linux. </li></ul></ul><ul><li>Support for the state's IT infrastructure is under stress </li></ul><ul><ul><li>The majority of the state's core business processes are dependent on the mainframe. </li></ul></ul><ul><ul><li>All new applications are deployed elsewhere. </li></ul></ul><ul><ul><li>Question: Do we focus on the new, or the old? If the new, how do we assure continuity of critical business functions? If the old, how do we prepare for the future? What does the future look like ? </li></ul></ul>
  36. 37. Future State Datacenter <ul><li>Business Critical Applications will be hosted on Windows or Linux on Intel Compatible hardware. </li></ul><ul><ul><li>This is simply an acknowledgement of market direction: Windows/Linux on Intel. </li></ul></ul><ul><li>End-of-life, or outsourcing, dates must be established for legacy platforms such as the Mainframe. </li></ul><ul><ul><li>Without these sunset dates it becomes almost impossible to provide adequately trained staff or plan IT investments. Implication: It is time to assess the future of the mainframe. At present a gradual, evolutionary process is leading away from the mainframe. Is it time to be more proactive? </li></ul></ul>
  37. 38. Moving towards the future <ul><li>The critical business functions currently supported by the mainframe require a stable and reliable technology infrastructure. </li></ul><ul><li>This environment can be provided in one of four ways: </li></ul><ul><ul><li>Maintain the current mainframe environment </li></ul></ul><ul><ul><li>Outsource the Mainframe environment. </li></ul></ul><ul><ul><li>Rewrite current applications. </li></ul></ul><ul><ul><li>Migrate current applications to another platform. </li></ul></ul><ul><li>Today, in the interests of time, we will focus on the cost of the current mainframe environment and the possibility of migrating current applications. </li></ul>
  38. 39. Current Mainframe Environment Cont. <ul><li>Annual Hardware Costs: $450,000 (12%) </li></ul><ul><li>Annual Software Costs: $2,450,000 (65%) </li></ul><ul><li>Annual Labor Costs: $890,000 (23%) </li></ul><ul><li>Total Annual Cost: $3,790,000 </li></ul><ul><li>(Hardware/Software $2,900,000) </li></ul><ul><li>Software maintenance and licensing fees are the largest single component of the annual cost of the current mainframe environment. </li></ul>
  39. 40. Mainframe Migration <ul><li>Migration involves taking the existing applications and porting them to a different operating environment. </li></ul><ul><ul><li>The existing mainframe applications would be modified to run on a UNIX or Windows platform </li></ul></ul><ul><ul><li>This is not an application rewrite: little if any change in functionality will result. </li></ul></ul><ul><ul><li>Aging applications that need replacement will remain aging applications that need replacement. </li></ul></ul><ul><li>Migration can offer dramatically lower operating expenses. </li></ul><ul><li>Migration will move the state's IT infrastructure towards the desired Future State. </li></ul>
  40. 41. Option 4: Estimated Migration Costs Cont. <ul><li>The estimated one time costs of the migration are: </li></ul><ul><li>Development Cost $4,000,000 </li></ul><ul><li>Project Management $200,000 </li></ul><ul><li>Software Acquisition $1,300,000 </li></ul><ul><li>Hardware Acquisition $300,000 </li></ul><ul><li>Testing/Training Costs $500,000 </li></ul><ul><li>Total One Time Costs $6,300,000 </li></ul><ul><li>Note: Testing will require significant agency resources; the cost of these resources is not included. </li></ul>
  41. 42. <ul><li>Ongoing cost consist of Hardware, Software, and Labor costs. </li></ul><ul><li>Annual Hardware Costs: $275,000 (15%) </li></ul><ul><li>Annual Software Costs: $700,000 (37%) </li></ul><ul><li>Annual Labor Costs: $890,000 (48%) </li></ul><ul><li>Total Annual Cost: $1,865,000 </li></ul><ul><li>(Hardware/Software $1,075,000) </li></ul><ul><li>The number of FTEs is kept constant in the new environment. This will assure consistency of service levels. </li></ul><ul><li>Note the major reduction in Annual Software costs as compared to the mainframe: $2,450,000 for the mainframe vs. $700,000 for the new environment . </li></ul>Option 4: Estimated Migration Costs Cont.
  42. 43. Comparing Ongoing Annual Costs <ul><li>Current Mainframe Cost $3,790,000 </li></ul><ul><li>Future Mainframe Cost $4,030,000 </li></ul><ul><li>Outsourcing Cost $5,100,000 </li></ul><ul><li>Migrated Environment Cost $1,865,000 </li></ul><ul><li>Outsourcing increases annual operating costs by more than $1,000,000 and will not be considered further. </li></ul><ul><li>Migration offers a reduction of $1,925,000 in operating costs from current levels, and a reduction of $2,165,000 in when compared to future mainframe cost. </li></ul><ul><li>With a project cost of $6,300,000 this reduction translates to payback within 2 biennia. </li></ul>
  43. 44. Putting it all together <ul><li>Migrating from the mainframe positions the state's IT infrastructure for the future. </li></ul><ul><li>Migrating applications provides no change in functionality: aging applications that need replacement remain aging applications that need replacement. </li></ul><ul><li>Migrating from the mainframe can reduce annual operating expenses by as much as $2,000,000 </li></ul><ul><li>With a project cost of $6,300,000 this reduction offers payback within 2 biennia. </li></ul>
  44. 45. Questions?
  45. 46. Gary J. Vetter Groupware/EDMS Supervisor Instant Messaging
  46. 48.
  47. 49. Jerry Fossum, Director Telecommunications Standard Intervals for Telecommunications Services
  48. 50. Service Standard Interval Standard Intervals
  49. 51. Questions?
  50. 52. Dan Sipes, Director Administrative Services Customer Survey Password Resets
  51. 54. Password Resets <ul><li>Please have users populate security database for password resets </li></ul><ul><ul><li>Increasing issue due to consolidation and Peoplesoft deployment </li></ul></ul><ul><ul><li>Application can be found under the Security Section of ITD web site </li></ul></ul><ul><ul><li>Contact Al Veit for more specific details 328-3173 [email_address] </li></ul></ul>
  52. 55. Virus Update <ul><li>Variation of W32.SPYBOT.WORM </li></ul><ul><ul><li>Basically a DOS attack against authentication servers </li></ul></ul><ul><ul><li>Most local administrator accounts on workstations are locked </li></ul></ul><ul><ul><li>Protection measures </li></ul></ul><ul><ul><ul><li>Update to latest version of virus definitions </li></ul></ul></ul><ul><ul><ul><li>Force a system scan to remove the virus </li></ul></ul></ul><ul><ul><ul><li>Apply Windows patches </li></ul></ul></ul><ul><ul><ul><li>Utilize ITD’s Windows SUS Server to keep current on Windows workstation patches </li></ul></ul></ul><ul><ul><li>Contact Sean Wiese for more details 328-1985 [email_address] </li></ul></ul>
  53. 57. Thank you!!