Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.



Published on

Published in: Business
  • Be the first to comment

  • Be the first to like this


  1. 1. Jordan e-Government Hasan Hourani, Program Director January, 2008
  2. 2. Jordan e-Government Agenda <ul><li>e-Government Vision </li></ul><ul><li>The Strategy 2006 - 2009 </li></ul><ul><li>Risks and Challenges </li></ul><ul><li>Key Success Factors </li></ul><ul><li>Major Achievements </li></ul><ul><li>Q&A </li></ul>
  3. 3. Jordan e-Government Royal Vision His Majesty's Vision “ be a major contributor to Jordan's economic and social development by providing access to Government e-Services and information for everyone in the Kingdom irrespective of location, economic status, ICT ability and education”
  4. 4. Jordan e-Government Strategy Highlights <ul><li>Continuing to achieve his Majesty's vision </li></ul><ul><li>Citizen Centricity </li></ul><ul><li>Performance and service Improvement </li></ul><ul><li>In harmony with the National Agenda </li></ul><ul><li>Builds on experiences and lessons learned </li></ul><ul><li>Builds on the experiences of others </li></ul><ul><li>Builds on best practices in ICT </li></ul>
  5. 5. Jordan e-Government Strategy Highlights …cont <ul><li>Leadership role in making e-Government a reality </li></ul><ul><li>Commitment of leadership and government entities through: </li></ul><ul><ul><li>Participation in e-Gov policy formulation and development </li></ul></ul><ul><ul><li>Participation in e-Gov project implementation and development </li></ul></ul><ul><ul><li>Holding participants accountable </li></ul></ul><ul><ul><li>Participation in Public Sector Development </li></ul></ul>
  6. 6. Jordan e-Government Strategy Pillars Leadership Vision for e-Government and Public sector Development Technology & Infrastructure Laws & Regulations Institutionalization Business e-Services
  7. 7. e-Government Institutionalization Pillar <ul><li>The National e-Government Steering Committee </li></ul><ul><li>e-Gov Units within government agencies </li></ul><ul><li>Regular reporting on e-Gov performance </li></ul><ul><li>Organize and sponsor Working Groups as needed </li></ul><ul><li>Mechanisms to coordinate with stakeholders </li></ul>
  8. 8. e-Government Legal Pillar <ul><li>Establish a Legal Working Group </li></ul><ul><li>Prioritize development of laws and regulations </li></ul><ul><li>Drafting laws, regulations and legal standards </li></ul><ul><li>Enforcing laws, regulations and legal standards, for e-Government </li></ul>
  9. 9. e-Government - ICT Infrastructure Pillar <ul><li>e-Government Enterprise Architecture </li></ul><ul><li>e-Government National Backbone </li></ul><ul><li>e-Government national Contact Center </li></ul><ul><li>Operations center development and expansion </li></ul><ul><li>Development and enforcement of Shared Services </li></ul><ul><li>e-Government Integration </li></ul><ul><li>Technical policies and standards </li></ul>
  10. 10. e-Government Business Pillar <ul><li>Change Management </li></ul><ul><li>Business Process Reengineering </li></ul><ul><li>Project Management Information System </li></ul><ul><li>Capacity Building </li></ul><ul><li>Communication and marketing </li></ul><ul><li>Develop and promote use of business case </li></ul><ul><li>Develop Performance Management System </li></ul>
  11. 11. e-Government e-Services <ul><li>e-Services identification and prioritization </li></ul><ul><li>Cross-organizational services </li></ul><ul><li>Develop Shared Services </li></ul><ul><li>Vertical services </li></ul><ul><li>Utilization of Shared Services and Infrastructure </li></ul><ul><li>Build with e-government integration in mind & in consultation with e-government program </li></ul><ul><li>Compliance </li></ul><ul><li>Program to provide a quarterly report to H.E. the PM </li></ul>
  12. 12. Jordan e-Government Risks and Challenges <ul><li>Senior executive management support </li></ul><ul><li>Technological development vs. Laws & regulations development </li></ul><ul><li>Lack of qualified public sector human resources </li></ul><ul><li>Difficulty in attracting and retaining talent </li></ul><ul><li>Ability of government entities to maintain service </li></ul><ul><li>Resistance to change </li></ul><ul><li>Ability of the private sector to rise up to the occasion </li></ul><ul><li>Internet penetration </li></ul>
  13. 13. e-Government Key Success Factors <ul><li>Commitment by leadership to lead, support, monitor </li></ul><ul><li>Active role of e-Government Steering committee </li></ul><ul><li>Activating e-Government units within entities </li></ul><ul><li>e-Government is and investment, not an expense </li></ul><ul><li>Availability of funds & qualified human resources </li></ul><ul><li>Private sector effective contribution to e-Gov </li></ul><ul><li>Efficient coordination between participating agencies </li></ul><ul><li>Budgeting for e-government </li></ul><ul><li>E-government promotion </li></ul>
  14. 14. e-Government Major Achievements <ul><li>Secured Government Network </li></ul><ul><li>e-government Portal </li></ul><ul><li>SMS Gateway </li></ul><ul><li>Payment Gateway </li></ul><ul><li>Completion and launching of a select number of e-services </li></ul><ul><li>Enterprise Architecture </li></ul><ul><li>Development of technical standards and policies related to the e-government services implementation. </li></ul><ul><li>On-Going Change management and training activities </li></ul>