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e-gov_jordan-presentation-ppt.ppt

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e-gov_jordan-presentation-ppt.ppt

  1. 1. Jordan e-Government Hasan Hourani, Program Director January, 2008
  2. 2. Jordan e-Government Agenda <ul><li>e-Government Vision </li></ul><ul><li>The Strategy 2006 - 2009 </li></ul><ul><li>Risks and Challenges </li></ul><ul><li>Key Success Factors </li></ul><ul><li>Major Achievements </li></ul><ul><li>Q&A </li></ul>
  3. 3. Jordan e-Government Royal Vision His Majesty's Vision “ be a major contributor to Jordan's economic and social development by providing access to Government e-Services and information for everyone in the Kingdom irrespective of location, economic status, ICT ability and education”
  4. 4. Jordan e-Government Strategy Highlights <ul><li>Continuing to achieve his Majesty's vision </li></ul><ul><li>Citizen Centricity </li></ul><ul><li>Performance and service Improvement </li></ul><ul><li>In harmony with the National Agenda </li></ul><ul><li>Builds on experiences and lessons learned </li></ul><ul><li>Builds on the experiences of others </li></ul><ul><li>Builds on best practices in ICT </li></ul>
  5. 5. Jordan e-Government Strategy Highlights …cont <ul><li>Leadership role in making e-Government a reality </li></ul><ul><li>Commitment of leadership and government entities through: </li></ul><ul><ul><li>Participation in e-Gov policy formulation and development </li></ul></ul><ul><ul><li>Participation in e-Gov project implementation and development </li></ul></ul><ul><ul><li>Holding participants accountable </li></ul></ul><ul><ul><li>Participation in Public Sector Development </li></ul></ul>
  6. 6. Jordan e-Government Strategy Pillars Leadership Vision for e-Government and Public sector Development Technology & Infrastructure Laws & Regulations Institutionalization Business e-Services
  7. 7. e-Government Institutionalization Pillar <ul><li>The National e-Government Steering Committee </li></ul><ul><li>e-Gov Units within government agencies </li></ul><ul><li>Regular reporting on e-Gov performance </li></ul><ul><li>Organize and sponsor Working Groups as needed </li></ul><ul><li>Mechanisms to coordinate with stakeholders </li></ul>
  8. 8. e-Government Legal Pillar <ul><li>Establish a Legal Working Group </li></ul><ul><li>Prioritize development of laws and regulations </li></ul><ul><li>Drafting laws, regulations and legal standards </li></ul><ul><li>Enforcing laws, regulations and legal standards, for e-Government </li></ul>
  9. 9. e-Government - ICT Infrastructure Pillar <ul><li>e-Government Enterprise Architecture </li></ul><ul><li>e-Government National Backbone </li></ul><ul><li>e-Government national Contact Center </li></ul><ul><li>Operations center development and expansion </li></ul><ul><li>Development and enforcement of Shared Services </li></ul><ul><li>e-Government Integration </li></ul><ul><li>Technical policies and standards </li></ul>
  10. 10. e-Government Business Pillar <ul><li>Change Management </li></ul><ul><li>Business Process Reengineering </li></ul><ul><li>Project Management Information System </li></ul><ul><li>Capacity Building </li></ul><ul><li>Communication and marketing </li></ul><ul><li>Develop and promote use of business case </li></ul><ul><li>Develop Performance Management System </li></ul>
  11. 11. e-Government e-Services <ul><li>e-Services identification and prioritization </li></ul><ul><li>Cross-organizational services </li></ul><ul><li>Develop Shared Services </li></ul><ul><li>Vertical services </li></ul><ul><li>Utilization of Shared Services and Infrastructure </li></ul><ul><li>Build with e-government integration in mind & in consultation with e-government program </li></ul><ul><li>Compliance </li></ul><ul><li>Program to provide a quarterly report to H.E. the PM </li></ul>
  12. 12. Jordan e-Government Risks and Challenges <ul><li>Senior executive management support </li></ul><ul><li>Technological development vs. Laws & regulations development </li></ul><ul><li>Lack of qualified public sector human resources </li></ul><ul><li>Difficulty in attracting and retaining talent </li></ul><ul><li>Ability of government entities to maintain service </li></ul><ul><li>Resistance to change </li></ul><ul><li>Ability of the private sector to rise up to the occasion </li></ul><ul><li>Internet penetration </li></ul>
  13. 13. e-Government Key Success Factors <ul><li>Commitment by leadership to lead, support, monitor </li></ul><ul><li>Active role of e-Government Steering committee </li></ul><ul><li>Activating e-Government units within entities </li></ul><ul><li>e-Government is and investment, not an expense </li></ul><ul><li>Availability of funds & qualified human resources </li></ul><ul><li>Private sector effective contribution to e-Gov </li></ul><ul><li>Efficient coordination between participating agencies </li></ul><ul><li>Budgeting for e-government </li></ul><ul><li>E-government promotion </li></ul>
  14. 14. e-Government Major Achievements <ul><li>Secured Government Network </li></ul><ul><li>e-government Portal www.jordan.gov.jo </li></ul><ul><li>SMS Gateway </li></ul><ul><li>Payment Gateway </li></ul><ul><li>Completion and launching of a select number of e-services </li></ul><ul><li>Enterprise Architecture </li></ul><ul><li>Development of technical standards and policies related to the e-government services implementation. </li></ul><ul><li>On-Going Change management and training activities </li></ul>

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