1.
Human Resource Development
1

2.
Definition of HRD

A set of systematic and planned activities designed
by an organization to provide its members with the
necessary skills to meet current and future job
demands.
2

3.
Emergence of HRD




Employee needs extend beyond the training
classroom
Includes coaching, group work, and problem solving
Need for basic employee development
Need for structured career development
3

4.
Relationship Between HRM and HRD


Human resource management (HRM) encompasses
many functions
Human resource development (HRD) is just one of
the functions within HRM
4

5.
Primary Functions of HRM




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Human resource planning
Equal employment opportunity
Staffing (recruitment and selection)
Compensation and benefits
Employee and labor relations
Health, safety, and security
Human resource development
5

6.
Secondary HRM Functions



Organization and job design
Performance management/ performance appraisal
systems
Research and information systems
6

7.
HRD Functions



Training and development (T&D)
Organizational development
Career development
7

8.
Training and Development (T&D)

Training – improving the knowledge, skills and
attitudes of employees for the short-term,
particular to a specific job or task – e.g.,




Employee orientation
Skills & technical training
Coaching
Counseling
8

9.
Training and Development (T&D)

Development – preparing for future responsibilities,
while increasing the capacity to perform at a
current job


Management training
Supervisor development
9

10.
Organizational Development

The process of improving an organization’s
effectiveness and member’s well-being through the
application of behavioral science concepts

Focuses on both macro- and micro-levels

HRD plays the role of a change agent
10

11.
Career Development

Ongoing process by which individuals progress
through series of changes until they achieve their
personal level of maximum achievement.

Career planning

Career management
11

12.
Learning & Performance
12

13.
Critical HRD Issues



Strategic management and HRD
The supervisor’s role in HRD
Organizational structure of HRD
13

14.
Strategic Management & HRD


Strategic management aims to ensure
organizational effectiveness for the foreseeable
future – e.g., maximizing profits in the next 3 to 5
years
HRD aims to get managers and workers ready for
new products, procedures, and materials
14

15.
Supervisor’s Role in HRD





Implements HRD programs and procedures
On-the-job training (OJT)
Coaching/mentoring/counseling
Career and employee development
A “front-line participant” in HRD
15

16.
Organizational Structure of HRD
Departments



Depends on company size, industry and maturity
No single structure used
Depends in large part on how well the HRD
manager becomes an institutional part of the
company – i.e., a revenue contributor, not just a
revenue user
16

17.
Sample HRD Jobs/Roles


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Executive/Manager
HR Strategic Advisor
HR Systems Designer/Developer
Organization Change Agent
Organization Design Consultant
Learning Program Specialist
Instructor/Facilitator
Individual Development and Career Counselor
Performance Consultant (Coach)
Researcher
17

18.
HR’s strategic role


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Employees as organisation’s assets
Driving business strategy
Spanning organizational functions
HRD Deliverables:




Performance
Capacity Building
Problem solving/consulting
Org. change and development
18

19.
Strategic HRD





Integration of HRD with strategy formulation and
implementation
Long-term view of HR policy
Horizontal integration among HR functions
Vertical integration with corporate strategy
SHR as core competitive advantage
19

20.
Firm Capitals

Human Capital


Knowledge, skills, abilities of individuals
Social Capital

Relationships in social networks


Intellectual capital

Knowledge and knowing capability of social
collectivities


Structural, cognitive, relational dimensions
Procedural/declarative; tacit/explicit; individual/social
Value and Uniqueness of capitals
20

21.
Multiple Roles for HR (Ulrich, 1997)
Future/Strategic Focus
Mgmt of SHR
Processes
Mgmt of Firm
Infrastructure
Mgmt of TransFormation/Change
People
Mgmt of Employee
Contributions
Day-to-day/Operational Focus
21

22.
Definition of HR Roles
Role/Cell
Deliverable/
Outcome
Metaphor
Core Activity
Mgmt of SHR
Executing corp.
strategy
Strategic Partner
Aligning HR and bus.
Strategy
Mgmt of Firm
Infrastructure
Building an efficient
infrastructure
Administrative
Expert
Reengineering org.
Processes
Mgmt of Employee
Contributions
Increasing employee
commitment and
capability
Employee Champion
Providing resources
to employees
Mgmt of
Transformation/Cha
nge
Organizational
renewal
Change Agent
Managing
transformation and
change,
22

23.
Importance of Human Resources



Human resources are an important part of the
value chain
They can be unique, and thus a source of core
competence in an organization
If a core competence is related to HR, then HR can
contribute to competitive advantage
23

24.
Strategic Analysis of HR: Purpose



People related strategies may be important to new
strategy (for example, a change in the way the
organization does business)
In today’s technologically complex business world,
analysis of existing human resources is important in
order to determine what options are available
The network of people within an organization and
their relationships with people can be an important
part of strategy
24

25.
HR and Sustainable Competitive Advantage



In some industries, people are the most important
factor in success
- advertising and creative development
- leisure and tourism
- management consulting
- hospitals and medical professions
The adaptability of people to changing environments
is an important skill
“The ability to learn faster than your competitors
may be the only sustainable advantage” – Arie De
Geus, former head of planning at Royal Dutch Shell
25

26.
Challenges for HRD



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Changing workforce demographics
Competing in global economy
Eliminating the skills gap
Need for lifelong learning
Need for organizational learning
26

27.
Competing in the Global Economy

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New technologies
Need for more skilled and educated workers
Cultural sensitivity required
Team involvement
Problem solving
Better communications skills
27

28.
Need for Lifelong Learning

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Organizations change
Technologies change
Products change
Processes change
PEOPLE must change!!
28

29.
Creating a learning organisation
29

30.
Need for Organizational Learning


Organizations must be able to learn, adapt, and
change
Principles:





Systems thinking
Personal mastery
Mental models
Shared visions
Team learning
30

31.
Creating a Learning Organization

Senge suggests top managers follow several steps to build in
learning:

Personal Mastery: managers empower employees and allow them to
create and explore.

Mental Models: challenge employees to find new, better methods to
perform a task.

Team Learning: is more important than individual learning since most
decisions are made in groups.

Build a Shared Vision: people share a common mental model of the
firm to evaluate opportunities.

Systems Thinking: know that actions in one area of the firm impacts all
others.
31

32.
A Framework for the HRD Process
HRD efforts should use the following four phases
(or stages):




Needs assessment
Design
Implementation
Evaluation
32

33.
Training & HRD Process Model
33

34.
Needs Assessment Phase

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Establishing HRD priorities
Defining specific training and objectives
Establishing evaluation criteria
34

35.
Design Phase



Selecting who delivers program
Selecting and developing program content
Scheduling the training program
35

36.
Implementation Phase

Implementing or delivering the program
36

37.
Evaluation Phase
Determining program effectiveness – e.g.,




Keep or change providers?
Offer it again?
What are the true costs?
Can we do it another way?
37

38.
Motivation, Reward and
Recognition System Management
38

39.
Motivation
The force within us that activates our behavior.
It is a function of three distinct components,
Intensity, Direction, and Persistence.
Motivation
Motivation
Intensity
Direction
Persistence
39

40.
Motivation - Intensity
Intensity refers to the amount of mental and
physical effort put forth by the person.
Motivation
Motivation
Intensity
Direction
Persistence
40

41.
Motivation - Direction
The extent to which an individual determines
and chooses efforts focused on a particular
goal.
Motivation
Motivation
Intensity
Direction
Persistence
41

42.
Motivation - Persistence
The extent to which the goal-directed effort is
put forth over time.
Motivation
Motivation
Intensity
Direction
Persistence
42

43.
Motivation: Intrinsic vs. Extrinsic

Intrinsic
When doing the job is
inherently motivating

Extrinsic
When rewards such as pay
and formal recognition
act as motivators
43

44.
Two Basic Categories of Rewards
Compensation Rewards:
Those given in return for acceptable
performance or effort. They can include
nonfinancial compensation.
Non-Compensation Rewards:
Those beneficial factors related to the work
situation and well-being of each person.
44

45.
Types of Rewards
Intrinsic
Sense of
Accomplishment
Personal Growth
Opportunities
Motivation
Extrinsic
Pay
Job
security
Promotion
Recognition
45

46.
Financial Compensation: Straight Salary
Advantages
-
Salaries are simple to administer
Planned earnings are easy to project.
Salaries are useful when substantial
development work is required.
Disadvantages
-
-
Salaries offer little incentive for better
performance.
Salaries represent fixed overhead.
46

47.
Financial Compensation: Pay for Performance
Reward Systems in most cases should be consistent
with other HR systems.
The Reward System is a key driver of:
 HR Strategy
 Business Strategy
 Organization Culture
47

48.
Need for Consistency with Other HR Systems
Skill-based pay
Training
Overtime
pay rules
in
contract
Labor
Relations
Sign-on Bonus
Culture
Rewards
Merit pay
reinforces
performance
culture
Performance
Management
Employment
Merit Pay
48

49.
Financial Compensation: Performance Bonuses
Advantages
- Organization can direct emphasis to what it
considers important.
- Bonuses are particularly useful for tying rewards
to accomplishment of objectives.
Disadvantages
- It may be difficult to determine a formula for
calculating bonus achievement if the objective
is expressed in subjective terms.
49

50.
Non-financial Compensation
Opportunity for Promotion:
 The ability to move up in an organization along
one or more career paths
Sense of Accomplishment:
 The internal sense of satisfaction from
successful performance
50

51.
Non-financial Compensation
Opportunity for Personal Growth:

Access to programs that allow for personal
development (e.g., tuition reimbursement,
leadership development seminars)
Recognition:

The informal or formal acknowledgement of a
desired accomplishment
Job Security:

A sense of being a desired employee that comes
from consistent exceptional performance
51

52.
Understanding Reward & Recognition
Definitions:



A reward is an item or experience with monetary value that
is provided for a desired behavior or performance, often
with accompanying recognition
Recognition is a positive consequence provided to a person
for a behavior or a result in the form of acknowledgement,
approval or the expression of gratitude
“Recognition” is more of an activity or an association (a
social or interpersonal activity) while a “Reward” is more of
a thing (Money, Merchandise, Trophy, Travel etc)
52

53.
Why Reward & Recognise employees

By valuating and recognizing people, you harness the power
of motivation, which is the single most powerful strategy
used to promote performance and positive behaviors




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Drives Stretch in Performance
Enhances aspirations and creates Motivation
Feeling Valued
Builds Self Esteem and sense of Belonging
Improves Individual Attitudes
53

54.
Reward is a Right; Recognition is a Gift…..
Rewards at work



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
Direct Financial (pay)
Indirect Financial (benefits)
Work Content (work)
Careers (development)
Affiliation (feeling of
belonging)
Study results: Surprisingly,
all 5 types of rewards were
considered equally
important….
* Gerald Ledford Jr. and Peter LeBlanc, World at Work 9, no.3 (Q3 2000):1-11
Recognition





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Praise
Time
Toys, Trophies & Trinkets
Fun, Freedom & Food
Small Money
Others
Common thread – Genuine,
positive, emotion
54

55.
What is Recognition?
“Recognition is any thought, word, or deed towards making
someone feel appreciated for who they are and recognized
for what they do.” 1
“Recognition can be a strategic tool for shaping behavior and
moving an organization in a desired direction.” 2
“Recognition is something a manager should be doing all the
time—it’s a running dialogue with people.” 3
1
“Making Recognition a Daily Event” by Roy Saunderson, Recognition Management Institute
2
“A Culture of Recognition; Building a System to Celebrate Great Performance” by Rhonda
Sunnarborg, BI Business Improvement Series
3
Ron Zemke, Training magazine
55

56.
Why Focus on Recognition?
Employees identify recognition as one of the most effective
motivators1
 Even small increases in supportive practices are associated
with decreased turnover and increased sales/profitability2
 Employees who feel that their organization values them are
more likely to value their customers2
 Appreciation and/or praise are among the top three drivers of
employee motivation and engagement across a variety of
industries and companies3

1
The Conference Board, 1999 HR Executive Review:
Employee Recognition Programs
2
Pfeffer 2001 study
3
Hewitt Associates
56

57.
Exercise




You are the HR Manager of an FMCG organisation
which has 400 employees at their HO.
You have been asked to develop an R&R program
for your organisation to keep employees engaged
and motivation levels high.
A separate budget would be provided for the R&R
activities.
You and you team has to design a program and
present it to your leadership team.
57

58.
Diversity @ workplace
59

59.
What is Diversity?

In simple terms, diversity is "otherness," or those
human qualities that are different from our own
and outside the groups in which we belong. There
are various qualities that differentiate one
individual from the next.
60

60.
Elements of Diversity

Age

Income

Gender

Education

Ethnicity


Race
Marital Status

Religious Beliefs

Geographic Location

Parental Status

Personality Type



Physical Ability
Sexual Orientation
Physical Characteristics
61

61.
Diversity:
The uniqueness of all individuals;
includes everyone.
62

62.
Principles of Diversity Management

Establish a business strategy for effectively
managing a diverse workforce

Create a positive work environment

Promote personal and professional development

Empower all people to reach their full potential

Remove barriers that hinder progress

Ensure equal opportunities and prevent
discrimination
63

63.
Creating an Organization That Can Manage Diversity








Organizational vision
Top management commitment
Auditing and assessment of needs
Clarity of objectives
Clear accountability
Effective communication
Coordination of activity
Evaluation
64

64.
Techniques for Managing Diversity





Managing diversity training programs
Core groups
Multicultural teams
Senior managers of diversity
Targeted recruitment and selection programs
65

65.
Techniques for Managing Diversity





Compensation and reward programs tied to
achieving diversity goals
Language training
Mentoring programs
Cultural advisory groups
Corporate social activities that celebrate
diversity
66

66.
Managing diversity effectively




Greater range of perspectives, ideas, and
creativity.
Better problem definition, generation of
alternatives, and decisions.
Greater potential of developing a high
performance team.
Greater resilience in dealing with escalating
demands.
67

67.
Mismanaging diversity




Disrupts development of trust, constructive
working relationships, arriving at consensus &
agreement.
Stereotyping of other members and sub grouping
along cultural lines.
Misunderstanding and disruptive communication.
Low levels of efficiency, effectiveness &
productivity
68

68.
Unintended Results of Managing Diversity



Programs that focus on encouraging certain groups
may create feelings of unfairness or exclusion in
others
Giving preferential treatment to certain groups may
stigmatize their members
Increasing diversity without recognition and
rewards for the new members can create
organizational tension
69

69.
Implications for Managers



Managing a diverse workforce is an important
part of an international manager’s job
Must understand the impact of diversity and
know how to utilize
Realize different cultures view diversity
differently and consider impact on manager
71

70.
Potential Benefits of an Effective Diversity
Management Program

Improve organizational performance

Help prevent unlawful discrimination or harassment incidents

Improve workplace relations

Build more effective work teams

Improve organizational problem solving

Improve customer service

Enhanced recruitment efforts
72

71.
Making heads count is more important
than counting heads
73

72.
Possible barriers in the organization that
prevent a more balanced workforce?





Limiting area of consideration
Lack of diversity at the senior ranks
Categorizing people into certain positions
Always recruiting from same source
Grooming/developing only one person
74

73.
Strategies for Inclusion
75

74.
The Value of Mentoring



Without regard to race, gender, religion,
national origin ….
Inconvenience yourself to show someone
else the way
Unleash someone else’s potential
76

75.
Professional Development




Identify training and development needs for all
employees
Utilize Individual Development Plans
Rotational & Developmental Assignments
Rotate “acting” supervisor
77

76.

Diversity management is about full utilization of
people with different backgrounds and
experiences.

Effective diversity management strategy has a
positive effect on cost reduction, creativity,
problem solving, and organizational flexibility
78

77.
Human Resource Audit
79

78.
How is Human Resource Analysis Done?


Human Resource Audit
Purpose:



To identify the size, skills and structure surrounding
current employees and
to identify future human resource needs of the
organization
Question Answered:
Are the human resources a strength or a
weakness?
80

79.
The Audit: Principles

Obtain some basic information on the people and
policies involved in the organization

Explore in detail the role and contribution of the
human resources management function in the
development of strategy
81

80.
The Audit: Contents


People in the Organization
Role and Contribution of HR strategy
82

81.
HR Audit: People in the organization

Employee numbers and turnover

Organization structure
Structures for controlling the
organization

Use of special teams, e.g. for
Innovation

Level of skills and capabilities
required

Morale and rewards

Selection, training and
development



Staffing levels

Capital investment/employee

Role of quality and personal service
in delivering the products or
services

of the organization

Role of professional advice in
delivering the product or service
Employee and industrial
relations
83

82.
Role & Contribution of HR Strategy







Relationship with strategy
Key characteristics of HR strategy
Consistency of strategy across different levels
Responsiveness of HR strategy in leading change in
the organization
Role of HR strategy in leading change in the
organization
Monitoring and review of HR strategy
Time horizon for operation of HR strategy
84

83.
What the Audit Achieves



Provides information that is useful in deciding how
feasible a strategy is
Identifies any human resource “gaps” (human
resources necessary for a proposed strategy minus
the current state of human resources)
Allows the organization to “benchmark” their
performance against other organizations
(benchmark is a process of comparison)
85

84.
Human Resources as a CSF

Critical Success Factor (CSF) = a reason why one
organization is superior to another

HR can be a CSF if employees have unique skills
86

85.
Coaching and Mentoring
87

86.
Coaching and Mentoring

These definitions indicate some overlap and
some differences between Mentoring and
Coaching. Mentoring is often seen as a longer
term process, for example offering support
during a career change such as induction or
becoming a senior manager.
88

87.
Mentoring

Mentoring is usually concerned with supporting
practitioners whilst they make a significant career
transition.

Mentoring in intended to be supportive of the
individual and occurs ‘at need’. Here the emphasis
is on ready and confidential access to a ‘critical
friend’ who can be used as a sounding board and
who offers a free form of advice.
89

88.
Coaching

Coaching is normally used to support the process of
reviewing established or emerging practices. It is
focused on innovation, change or specific skills.

Coaching is conceived as a more structured
learning process aimed at explicit professional
development in an agreed area of performance.
90

89.
Activities involved in mentoring and coaching and their overlap
91

90.
The learner (the personal dimension)
If writers are more aware of their own writing
processes and what helps and hinders their writing then
they are more likely both to become more confident
writers and are able to support others in their writing
too. The same principles apply to leaders and
managers. The Mentor/Coach needs to be aware of the
ways in which Mentees/Coachees can focus on
themselves as learners.
92

91.
The learning (the transformational dimension)
In Mentoring and Coaching transformation or change comes about
through the learning conversation. The conversation enables the
process of Mentoring/Coaching in which there needs to be an
explicit focus on learning. Dennison and Kirk’s cycle of learning
(1990) is useful for this purpose.
This model can be
applied to developing
leaders and
managers ie:
understanding
themselves before
understanding
others!
93

92.
What Mentoring and Coaching is not
Mentoring and Coaching is not counseling although
some counseling skills may be used by the
Mentor/Coach. Learning conversations do not focus
on personal problems.
Neither is the learning conversation therapy
although the outcome of the conversation may
leave the person feeling up-lifted and may feel
their emotions have changed. But learning is
always the focus.
94

93.
Competency Modeling
95

94.
Competency



It is derived from the Latin word
‘Competere’, which means to be suitable.
The concept was originally developed in
Psychology denoting Individual’s ability to
respond to demand placed on them by the
environment.
Any underlying characteristic required
performing a given task, activity, or role
successfully can be considered as
competency.
96

95.
Competencies defined

A collection of characteristics (i.e. skills, knowledge
and self-concept, traits, behaviour, motivation, etc.),
that enables us to successfully complete a given task.
Skills
Knowledge
Self-concept
(Attitude)
97

96.
Iceberg Model of Competencies
•Skills = a learned ability
•Knowledge = acquiring
information in a particular field
•Self-Image = attitudes and
values
•Traits = why and how we
behave a certain way
•Motives = what drives us, i.e.,
the need to seek achievement,
power/influence, affliliation
98

97.
Competencies in the Corporate World










Communication – without offending others
Critical Thinking – Seeing the Big picture
Ethics / Social Responsibility – Ethical behaviour
Information Technology – creativity optimization
Interpersonal Diversity – Being non-judgmental
Leadership
Managing Change
Self-managed Learning – self motivated
Teamwork – collaboration & impact of self
Technical know-how
100

98.
Emotional Competency Framework
Personal Competence
Social Competence
Self Awareness:
Knowledge of one’s selfconcept and values
Empathy:
Awareness of others’
feelings and emotions
Self Regulation:
Management of one’s
impulses and emotions
Social Skills:
Adeptness at inducing
desired responses in others
Motivation:
Self-guidance and direction
* from Working With Emotional Intelligence, by Daniel Goleman
101

99.
Competency Classification
Individual
Organisation
Social
Behavioural
Leadership
Generic competencies
Technical
Functional / operational Core competencies
knowledge
Corporate competencies
Skill knowledge
Distinctive competencies
Threshold competencies
Organisational
Cultural
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100.
Why use competencies
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Competencies
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help individuals and organisations to improve
their performance and deliver results
can be quantified and communicated
can be taught, learned, measured and monitored
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101.
Benefits of competency-modeling
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Integrates fragmented management and practices
Links individual or group performance to strategic
direction
Helps develop high value activities for the
organisation
Focusing on what people do, not what they are
Leads to organisational flexibility and stability
Leads to competitive advantage
Is participatory and involving
Is objective; therefore, can be geared to possible
change in business future and to ensure relevance
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102.
Benefits of competency-modeling – HR Delivery
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Matching of Individuals and Jobs
Employee Selection
Training and Development
Professional and Personal Development
Performance Measurement
Succession Planning
105

103.
Who Identifies competencies?
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Competencies can be identified by one of more of the
following category of people:
Experts
HR Specialists
Job analysts
Psychologists
Industrial Engineers etc.
in consultation with: Line Managers, Current & Past Role
holders, Supervising Seniors, Reporting and Reviewing
Officers, Internal Customers, Subordinates of the role
holders and Other role set members of the role (those who
have expectations from the role holder and who interact
with him/her).
106

104.
What Methodology is used?
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The following methods are used in combination for
competency mapping:
Interviews
Group work
Task Forces
Task Analysis workshops
Questionnaire
Use of Job descriptions
Performance Appraisal Formats etc.
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105.
How are they Identified?
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The process of identification is not very complex.
One of the methods is given below:
1. Simply ask each person who is currently
performing the role to list the tasks to be
performed by him one by one, and identify the
Knowledge, Attitudes, and Skills required to
perform each of these.
Consolidate the list.
Present it to a role set group or a special task force
constituted for that role.
Edit and Finalize.
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106.
What Language to Use?
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Use Technical language for technical
competencies. For example: knowledge of
hydraulics.
Use business language for business competencies.
Example: Knowledge of markets for watch business
or Strategic thinking.
Use your own language or standard terms for
Behavior competencies. Example: Ability to
Negotiate, Interpersonal sensitivity, Sales
techniques. Too technical and conceptual
knowledge align to the organization and people
may create more problems than help
109

107.
Assessment Centers
110

108.
Assessment Centre
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Assessment centers typically involve the
participants completing a range of exercises which
simulate the activities carried out in the target
job.

Various combinations of these exercises and
sometimes other assessment methods like
psychometric testing and interviews are used to
assess particular competencies in individuals.
111

109.

The theory behind this is that if one wishes to
predict future job performance then the best way of
doing this is to get the individual to carry out a set
of tasks which accurately sample those required in
the job and are as similar to them as possible.

The particular competencies used will depend upon
the target job but one will often find competencies
such as relating to people; resistance to stress;
planning and organising; motivation; adaptability
and flexibility; problem solving; leadership;
communication; decision making and initiative.
112

110.
AC Vs DC
Assessment centres usually –
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have a pass/fail criteria
are geared towards filing a job vacancy
address an immediate organisational need
have fewer assessors and more participants
involve line managers as assessors
have less emphasis placed on selfassessment
focus on what the candidate can do now
are geared to meet the needs of the
organisation
assign the role of judge to assessors
place emphasis on selection with little or
no developmental feedback and follow up
give feedback at a later date
involve the organisation having control over
the information obtained
have very little pre-centre briefing
tend to be used with external candidates
Development centres usually –
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do not have a pass/fail criteria
are geared towards developing the
individual
address a longer term need
have a 1:1 ratio of assessor to participant
do not have line managers as assessors
have a greater emphasis placed on selfassessment
focus on potential
are geared to meet needs of the individual
as well as the organisation
assign the role of facilitator to assessors
place emphasis on developmental feedback
and follow up with little or no selection
function
give feedback immediately
involve the individual having control over
the information obtained
have a substantial pre-centre briefing
tend to be used with internal candidates
113

111.
Types of Exercises
Group Discussions
 In these, candidates are brought together as a
committee or project team with one or a number of
items to make a recommendation on. Candidates may
be assigned specific roles to play in the group or it may
be structured in such a way that all the candidates have
the same basic information. With this type of exercise,
and in common with other types of exercise, it is of
great benefit to ensure that you understand and follow
the instructions for the exercise.
114

112.
Types of Exercises
In Tray
 This type of exercise is normally undertaken by candidates
individually. The materials comprise a bundle of
correspondence and the candidate is placed in the role of
somebody, generally, who assumed a new position or replaced
their predecessor at short notice and have been asked to deal
with their accumulated correspondence. Generally the only
evidence that the assessors have to work with are the
annotations which the candidates have made on the articles of
mail. It is important when undertaking such an exercise to
make sure that the items are not just dealt with, but that
clearly mark on the items any thoughts that you have about
them or any other actions that you would wish to put in train.
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113.
Interview Simulations / Role Plays
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In these exercises candidates meet individually with a role player or
resource person.
Their brief is either to gather information to form a view and make a
decision, or alternatively, to engage in discussion with the resource
person to come to a resolution on an aspect or issue of dispute.
Typically, candidates will be allowed 15 -30 minutes to prepare for
such a meeting and will be given a short, general brief on the
objective for the meeting.
In undertaking such an exercise you should consider carefully how you
want to spend the time in the meeting and plan accordingly. Although
the assessment is made mainly on the conduct of the meeting itself,
consideration will also be given to preparatory notes, thus it is useful
for any meeting plan or objectives that you set yourself for the
meeting to be clearly set out in your preparatory notes.
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114.
Case Studies / Analysis Exercises
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In this type of exercise the candidate is presented with the
task of making a decision about a particular business case.
They are provided with a large amount of factual
information which is generally ambiguous and, in some
cases, contradictory.
Candidates generally work independently on such an
exercise and their recommendation or decision is usually to
be communicated in the form of a brief written report
and/or a presentation made to the assessors. As with the
other exercises it is important with this kind of exercise to
ensure that your thought processes are clearly articulated
and available for the scrutiny of the assessors. Of
paramount importance, if the brief requires a decision to
be made, ensure that a decision is made and articulated.
117

115.
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The above is meant as an illustrated list of the types of
exercises that may be encountered in an assessment
centre. Variations and permutations are almost infinite.
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It is, however, worth remembering that there is a large
body of academic research which suggests that the
assessment centre is probably one of the most valid
predictors of performance in a job and, if correctly
structured, is probably one of the fairest and most
objective means of gathering information upon which a
selection decision can be based. From the candidate's
perspective it is important to be natural and to be oneself
when faced with an assessment centre, remembering
always that you can only be assessed on what you have
done and what the assessors can observe
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116.
Exercise categorisation
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Level 1: Administrative - suitable for a wide range of roles
including: secretarial and clerical staff, call centre staff,
frontline customer service roles
Level 2: Graduate - ideal for roles where there is no
requirement for significant organisational experience
Level 3: First line manager - primarily for new or junior
managers, or managers with little experience of people
management
Level 4: Middle manager - for experienced managers, including
familiarity with people management
Level 5: Executive - targeted at senior managers with
significant experience
119

117.
Design an Assessment Centre
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Design of an assessment centre should reflect:
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the ethos of the organisation
the actual skills required to carry out the job
potential sources of recruits
the extent to which recruitment is devolved to line
managers
the HR strategy.
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118.
Design Criteria
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The essential design criteria should include:
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duration of the centre (one day might be insufficient
for more senior posts)
location (reality or ideal surroundings and
accessibility for candidates with disabilities)
number of candidates brought together (five may be
too few for comfort under observation and more than
eight gives problems in sharing the assessed time)
candidate background and comparability of past
experience
number, mix, and experience of assessors.
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119.
Design Criteria
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Essential and desired skills /competencies to be
matched to the techniques and tasks which test
them
Group exercises should be as real as possible
The tasks might need to encourage competitiveness
/collaboration
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120.
Observers
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There should be a number of senior observers/selectors
to ensure greater objectivity through a range of views.
Selectors must be trained to observe, record, classify
and rate behaviour and seek evidence accurately and
objectively against the job description and person
specification.
Selectors preferably should also have had some training
on interviewing skills and in managing diversity, and
have good listening skills.
Assessors might also be used to observe and comment
on behaviour although they do not necessarlity take
part in final selection decisions
123

121.
Performance Management
124

122.
Objective Setting
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An objective is a simple statement of an end result
to be achieved within a specified time frame.
It should be short, clear and specific.
It can also be in the form of an activity as it may
not always be possible to quantify the end results.
125

123.
Why Objective setting ?
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Gives direction to job.
Helps focus on important job areas.
Assists review and change in job emphasis.
Provides a basis for appraisal, counselling and
feedback.
Increases mutual job understanding with superior.
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124.
Objectives
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Are significantly important areas of job.
When performed well, improves overall results.
Are maximum payoff job areas.
Represent the work which account for 80% of
results.
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125.
Objectives
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Targets – are specific conditions to be
achieved/indicates how much of what and by when
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Activities – action steps which lead to the end
results / used when targets are not quantifiable /
indicate what by when
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126.
Process of goal setting
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What is the job ?
What are the end results expected ?
What policies / procedures / work methods are
impeding performance ?
What changes are needed for better results ?
How can work assignments be regrouped/altered to
improve schedule ?
What problems need to be overcome next year ?
129

127.
Objectives v/s Targets
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Focus on imp. Areas
Related to job description
Signposts
Direction of work
Optimum number 6
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Measures imp. Results
Related to objectives
Milestones/Pathways
Specific condition
One or more for each
objective
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128.
Criteria for objectives
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Observable
Basis for appraisal
Jointly evolved
Extra effort
Clear/consistent with dept. objective
Time bound
Initiative
Verifiable
End result- emphasis on
Satisfying
131

129.
Objectives should be
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S - Specific
M - Measurable
A - Attainable
R - Relevant
T - Time-bound
132

130.
Process
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Establishing specific goals to support stated
purpose.
Determining the importance of these goals.
Making plans for action.
Arriving at performance standards and
measurement criteria.
Stating anticipated problems.
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131.
Process..
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Weighing the resources required to carry out the
planned action.
Providing for interaction of organization and
individual goals.
Following up with actual performance
measurement and evaluation.
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132.
HRs role in Performance Management
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Delivering time-lines
Ensuring timely adherence
Auditing the objectives jointly with line managers
Ensuring objectives are in line with organisational
goals
Requesting modification if required
135

133.
Thank you
136

134.
High Performance Organizations
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Design
Components
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People
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Decision Systems
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Human Resources
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Structure
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Values & Culture
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Traditional
Organizations
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Narrow expertise
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Rugged individuals
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Centralized
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Closed
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Standardized selection
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Routine training
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Job-based pay
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Narrow, repetitive jobs
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Tall rigid hierarchies
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Functional departments
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Promote compliance
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Routine behaviors
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High Performance Organizations
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Multi-skilled team players
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Dispersed
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Open
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Realistic job interviews
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Continuous learning
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Performance-based pay
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Enriched jobs
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Flat, flexible hierarchies
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Self-contained businesses
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Promote involvement
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Innovation and cooperation
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