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The IT Service Management Professional in 2030 Infographic

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The IT Service Management Professional in 2030 Infographic

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The IT Service Management Professional in 2030 Infographic

  1. 1. THE IT SERVICE MANAGEMENT PROFESSIONAL IN 2030 AXELOS surveyed ITSM professionals to identify global trends that would shape their profession in the future and the impact on their skills.* Here’s what they told us. ITIL Membership equips project managers with a wide range of content, templates, toolkits, online resources and best practice guidance to help they stay successful for the future. Find out more: www.axelos.com/membership *Survey of 330 ITSM Professionals conducted in October 2016 HOW CAN ITSM PROFESSIONALS PREPARE? 90% agree that new technologies will generate new risks that will need to managed carefully 91% agree that cyber-attacks, security breaches, and hacking will continue to increase and present a bigger threat to business 92% agree that ITSM professionals will need a much stronger strategic vision, aligned with the wider business 91% agree the need for more creativity and flexibility in IT will grow 89% think that an increase in automation will take over the repetitive tasks of IT, creating more time for IT to focus on more complex work 92% agree that ongoing training will be vital to keep up with the pace of change. ...agree that increased regulation and compliance will generate a greater demand on the need for IT governance. ...see non-technical business units getting more involved in Service Governance, Service Strategy and Service Design ...think that end user interactions with IT will become simpler,lighter-touch and less complex. ...believe that IT teams will be organized around services or applications, rather than functional teams. ...agree that artificial intelligence and machine learning will have a profound impact on the IT workforce THE ITSM PROFESSION OF THE FUTURE SKILLS TO STAY SUCCESSFUL: CREATIVITY STRATEGY CRITICAL THINKING ONGOING TRAINING RISK MANAGEMENT CYBER 90% 77% 77% 77% 77% A FUTURE FULL OF OPPORTUNITIES

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