The users’ perspective on Assistive Technology<br />A focus on older people<br />AGE Platform Europe<br />Ilenia Gheno, Re...
The users'perspective on Assistive Technology<br />A focus on older people<br />AGE Platform Europe<br />Voicing the needs...
The users'perspective on Assistive Technology<br />A focus on older people<br />Older people and digital literacy<br />An ...
“When I'm 64”: different ages, different needs.
No black or white: men or women, healthy or not, carers or dependent, ... there are no omogeoneous categories</li></ul>Whi...
An issue of acceptance
The multiple facets of digital divide (geographical, social, economical, cultural,...)‏
Vulnerability, lack of vigilance and misleading marketing</li></li></ul><li>The users'perspective on Assistive Technology<...
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1.2.2nd WS. The User's Perspertive on AT I.Gheno

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1.2.2nd WS. The User's Perspertive on AT I.Gheno

  1. 1. The users’ perspective on Assistive Technology<br />A focus on older people<br />AGE Platform Europe<br />Ilenia Gheno, Research Project Coordinator<br />Prague, Czech Republic<br />
  2. 2. The users'perspective on Assistive Technology<br />A focus on older people<br />AGE Platform Europe<br />Voicing the needs and concerns of older people in Europe<br />Bringing older people's point of view in the European policies' debates, regarding the most important dossiers for people aged 50+, such associal protection and pension reforms, anti-discrimination, employment of older workers and active ageing, social inclusion, health, research, accessible mobility and build environment, and ICT.<br />Raising awareness on the users' needs and wishes, on the principle and practice of users' involvement, in order to add value to the European research, to industrial production, to the service provision and and policy-making.<br />Pooling with other European NGOs and stakeholders: facing the challenges brought by the demographic change by working together and by sharing the rationale that nothing can be done without the involvement and consent of those the action is addressed to (“nothing for us without us”).<br />
  3. 3. The users'perspective on Assistive Technology<br />A focus on older people<br />Older people and digital literacy<br />An in-depth insight regarding some common stereotypes<br />Who is old?<br /><ul><li>No suprise! We age since we are born
  4. 4. “When I'm 64”: different ages, different needs.
  5. 5. No black or white: men or women, healthy or not, carers or dependent, ... there are no omogeoneous categories</li></ul>Which came first, the chicken or the egg?<br /><ul><li>Reflect upon the aim of technology: should ICTs adapt to the needs of people or should people follow the development of ICTs?
  6. 6. An issue of acceptance
  7. 7. The multiple facets of digital divide (geographical, social, economical, cultural,...)‏
  8. 8. Vulnerability, lack of vigilance and misleading marketing</li></li></ul><li>The users'perspective on Assistive Technology<br />A focus on older people<br />Main concerns of older people in the use of ICT (1)‏<br />When motivation is not the sole problem<br />Lack of experience, lack of confidence<br /><ul><li>A question of right timing: motivate people and train them to use technology before they are in the need for it
  9. 9. “I cannot afford it”
  10. 10. The cost remains one of the most important reason of the divide (the basic equipment is one side of the coin; the installation, the maintainance, the emergency support are the other one)‏
  11. 11. What about the costs of AT for older people living at home?
  12. 12. What about the costs of new technologies in other public or private setting?
  13. 13. What will private insurance policies and the public welfare cover?
  14. 14. How to help the most marginalized older persons?</li></li></ul><li>The users'perspective on Assistive Technology<br />A focus on older people<br />Main concerns of older people in the use of ICT (2)‏<br />Accessibility matters<br />Reinforcing standards, supporting legislation for accessibility<br /><ul><li>On the shared basis of the Design-For-All approach and user involvement
  15. 15. Self-declaration of accessibility is not enough
  16. 16. Clearer rules for manufactures and service providers</li></ul>The many facets of accessibility<br /><ul><li>Accessible devices, but also accessible information and support
  17. 17. Reaching remote areas
  18. 18. Mainstremaing accessibility seamlessly (ATMs, eBanking, eVoting, ...)‏</li></ul>Equity in accessibility<br /><ul><li>Clear information (understanding the risks, aware of the choices)‏
  19. 19. The user's ethics & privacy at stake
  20. 20. Informed consent, particularly tricky in case of dementia
  21. 21. What if the system fails...</li></li></ul><li>The users'perspective on Assistive Technology<br />A focus on older people<br />Main concerns of older people in the use of ICT (3)‏<br />The reliability of devices, systems and services<br /><ul><li>Assuring the highest interoperability possible
  22. 22. Providing the (personal) support needed
  23. 23. A way towards greater user's confidence</li></ul>Available AT<br /><ul><li>Be simple, be inclusive, be there!</li></ul>Don't forget to make AT attractive enough!<br /><ul><li>Finding the right compromise among mainstreamed and targeted solutions
  24. 24. Take heed of the funny aspect of AT :-)‏</li></ul>Accessibility & Acceptance > Market push > Availabilty > Affordability<br />Simplicity, usefulness, non intrusiveness, reliable, <br />secure and safe, interoperable<br />
  25. 25. The users'perspective on Assistive Technology<br />A focus on older people<br />Involving, (em)powering<br />A win-win context<br /><ul><li>Involving the users in processes and decisions:
  26. 26. From the very beginning, since the first planning/design/brainstorming
  27. 27. Including the largest variety of users possible
  28. 28. Compling with the principles of user engagement (AGE brochure)‏
  29. 29. Designed for all ICT products and services:
  30. 30. A way for enhancing the usability
  31. 31. A way of disposing of wider markets and reinforcing competition
  32. 32. A way of supporting the development of a whole society
  33. 33. Remembering that AT cannot and should not replace the human support
  34. 34. Remembering that “to care” means “to dedicate quality time” </li></li></ul><li>The users'perspective on Assistive Technology<br />A focus on older people<br />A European framework supporting us<br />The challenges for 2012 <br />The European Year 2012 for Active Ageing and Solidarity between Generation: raising awareness on older people's concerns and added value<br />http://ec.europa.eu/social/ey2012.jsp?langId=en<br />The EIP AHA: enabling citizens to lead health, active and independent lives when ageing, responding to the challenges of ageing.<br />http://ec.europa.eu/research/innovation-union/index_en.cfm?section=active-healthy-ageing<br />Reference<br />New Ambient Assisted Technologies: the users' perspective, E. Mestheneos, AGE Platform Europe<br />Older People in the Information Society, an Ethical Approach, AGE Platform Europe<br />The Dreaming, Home Sweet Home, Mediate, Aeneas and Oasis projects<br />Article on the involvement of older people in research projects, AGE Platform Europe<br />

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