Hyatt Legal Plans Bravo! Awards

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Hyatt Legal Plans Bravo! Awards

  1. 1. Bravo! Awards Presented by Chris Tomsa, Director of Client Services
  2. 2. Bravo! Awards Overview <ul><li>Monthly & Annual awards </li></ul><ul><li>Individual & Department performance is rewarded </li></ul><ul><li>Program goals are quality focused </li></ul><ul><li>Bravo! cards, gift cards, bonuses and raffles are awarded monthly and annually to CSRs </li></ul>
  3. 3. Bravo! Cards <ul><li>Objective: Earn Bravo! cards </li></ul><ul><li>CSRs earn Bravo! Cards for meeting performance goals and customer commendations </li></ul><ul><li>Cards and other prizes are awarded monthly </li></ul><ul><li>Cards are collected annually and drawn for raffle prizes </li></ul>
  4. 4. Monthly Awards <ul><li>Client Commendations earn 3 Bravo! Cards, 2 movie tickets and a $10 Subway gift card </li></ul><ul><li>CSR Performance awards: </li></ul><ul><li>- Monthly performance goals met.....2 Bravo! Cards </li></ul><ul><li>- Monthly attendance goals met.......2 Bravo! Cards </li></ul><ul><li>- Both monthly goals met..................1 Bravo! Card </li></ul><ul><li>- Monthly Star Performer..................3 Bravo! Cards $10 Subway card </li></ul>
  5. 5. Monthly Awards <ul><li>Team raffles held monthly </li></ul><ul><li>Team’s monthly cards are collected and drawn for a $25 gift card </li></ul>
  6. 6. Annual Awards <ul><li>CSRs meeting annual performance goals receive bonuses and Bravo! Cards: </li></ul><ul><li>- 100% of goals...............$250 and 10 Cards </li></ul><ul><li>- 90% of goals.................$125 and 5 Cards </li></ul><ul><li>- 75% of goals.................5 Cards </li></ul><ul><li>- Most Bravo! Cards........$500 and 5 Cards </li></ul><ul><li>- 2 nd most Cards..............$250 and 4 Cards </li></ul><ul><li>- 3 rd most Cards..............$100 and 3 Cards </li></ul><ul><li>- Most Star Performers....$250 and 10 Cards </li></ul>
  7. 7. Annual Awards <ul><li>Raffle is held at company recognition meeting </li></ul><ul><li>Cards are collected and prizes drawn: </li></ul><ul><li>- 1 st Prize: $1,000 </li></ul><ul><li>- 2 nd Prize: $500 </li></ul><ul><li>- 3 rd Prize: $250 </li></ul><ul><li>- 4 th Prize: Four, $100 prizes </li></ul><ul><li>- 5 th Prize 2 Regal Cinemas tickets </li></ul><ul><li>for non-winners </li></ul>
  8. 8. Program Costs <ul><li>Annual costs (2010): </li></ul><ul><li>- Team Raffle Gift Cards: $900 </li></ul><ul><li>- Subway Gift Cards: $1,130 </li></ul><ul><li>- Movie Tickets (162): $930 </li></ul><ul><li>- Year End Raffle: $2,150 </li></ul><ul><li>- Performance Bonuses: $4,250 </li></ul><ul><li>- Bravo! card printing: $200 </li></ul><ul><li>TOTAL: $9,560 </li></ul><ul><li>$273 per person annually(35 CSRs) </li></ul><ul><li>$23 per person, per month </li></ul>
  9. 9. Impact On Performance
  10. 10. Program Summary <ul><li>Low cost: $273 per person annually </li></ul><ul><li>($23 per person, per month) </li></ul><ul><li>Significant performance improvements </li></ul><ul><li>Employee Satisfaction: Fun and profitable </li></ul>
  11. 11. The Nation’s Largest Provider of Group Legal Plans

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