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Frost & Sullivan has published a report on ‘Asia Pacific Contact Center Outsourcing – Domestic and Offshore Markets: Outlook for Domestic and Offshore Markets - Growth Opportunities for BPOs’
The report identified the key findings which are:
- India, Japan and The Philippines are the top 3 locations by market size.
- Upswing in Domestic market & Low-Labor Cost have been Major Drivers and continue at least for next 5 years. Large Labor Pool will contribute strongly to drive the industry in near future.
- Market Saturation, Attrition Rate & Increase in Cost, Anti-Off shoring Outlook in many countries have attributed as Major Challenges.
- BFS & Telecoms are the highest contributor in Revenue. KPO, HRO will come as the next things to watch.
In conclusion, Asia Pacific will continue to show the highest growth while Domestic Market will be the key Drivers to the growth. The Philippines, India & China will share the maximum growth.