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Do PhD researchers know what we offer? Are our messages getting through? Our project tried to answer these questions by investigating communication between Library and Learning Services and PhD researchers at De Montfort University. A group drawn from across the service designed a literature review, questionnaire and focus groups to unpick the issues.
Particular themes which arose were that:
· Library and Learning Services had scope to convey better its relevance to PhD researchers, and ensure that this group received a clear and consistent message across all aspects of its provision
· Precise timing of messages was critical to the receptiveness of researchers to Library and Learning Services' communications, and to the usefulness of its provision.
· PhD researchers had distinct needs which could be better reflected in the directorate's communications and provision of services, including supporting their identity as researchers, and facilitating communities of support
We will present the findings of the project, and their practical implications. Participants will also be supported in mapping their own institutions' research support offerings against our 'PhD timeline' and reflecting on their timeliness.