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JotForms and Membership
Response
How Simmons and Johnston are
using JotForms to improve
membership relations and how you
c...
Outline
• Observations and Experiment
• Why/How Online Forms
• Our Experience and Results
• How you can learn more
Introduction
• Observations
• The Experiment
Why/How for Online
Forms
• Why
– Minimize form errors for common forms
– Increase membership engagement
– Demonstrate forw...
Experience and Results
Linked Examples
• Tour Card (SM, JN)
• Facility Rental (SM) and Private/Semi-Private
Swim (SM)
• Ca...
Summary
• Increase our presence when engaging
members (build trust faster)
• Creating avenues of self-service for members
...
Learn More
• Staff Blogs
– Simmons
– Johnston
– Siskey
• YLife
– Simmons
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JotForms Membership Engagement Response

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An experiment to utilize an iPad for day-to-day operations turned into an implementation of multiple forms, refined processes, and a positive engagement experience within the SM/JN branches of the YMCA of Greater Charlotte

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JotForms Membership Engagement Response

  1. 1. JotForms and Membership Response How Simmons and Johnston are using JotForms to improve membership relations and how you can crib from our notes
  2. 2. Outline • Observations and Experiment • Why/How Online Forms • Our Experience and Results • How you can learn more
  3. 3. Introduction • Observations • The Experiment
  4. 4. Why/How for Online Forms • Why – Minimize form errors for common forms – Increase membership engagement – Demonstrate forward-thinking at YMCA • How – Use JotForms – Emphasize staff blogs – iPads/Tablets
  5. 5. Experience and Results Linked Examples • Tour Card (SM, JN) • Facility Rental (SM) and Private/Semi-Private Swim (SM) • Cancel/Freeze/Health and Fitness Consultations View all SM Forms |View all JN Forms
  6. 6. Summary • Increase our presence when engaging members (build trust faster) • Creating avenues of self-service for members (enable) • Find the holes in our BOS processes, and quickly adapt/enable solutions (increase our versatility)
  7. 7. Learn More • Staff Blogs – Simmons – Johnston – Siskey • YLife – Simmons

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