Identifying Collaboration Know-How from Action Patterns in Distributed Teams

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SECOND INTERNATIONAL SYMPOSIUM ON DATA-DRIVEN PROCESS DISCOVERY AND ANALYSIS SIMPDA 2012. Learn more on http://www.aristotele-ip.eu/

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Identifying Collaboration Know-How from Action Patterns in Distributed Teams

  1. 1. University of InnsbruckSchool of ManagementInformation SystemsIdentifying Collaboration Know-How fromAction Patterns in Distributed TeamsSECOND INTERNATIONAL SYMPOSIUM ON DATA-DRIVEN PROCESS DISCOVERYAND ANALYSISSIMPDA 2012Campione d‘Italia, ItalyIsabella Seeber, Ronald Maier
  2. 2. University of Innsbruck – Isabella Seeber2source: peaksalesrecruiting.com
  3. 3. University of Innsbruck – Isabella SeeberDriving team performance through collaboration3source: mosaik.co.atKnow-how describesknowledge aboutprocedures (Garud, 1997)Collaboration know-howdescribes how a teamcoordinates and integrates itsactions to work with members ofthe team (Majchrzak et al. 2005)how to assignresponsibilitieshow to agreeon goalshow tostructure task
  4. 4. University of Innsbruck – Isabella SeeberUnderstand collaboration know-how from UGC• It is important to understand howpeople actually behave and usetechnology in groups (Andriessen,2002)• Collaboration software allowsgathering user generated content• Identify patterns of collaborationcomprising generating ideas,reducing ideas, clarifying ideas,organizing concepts, evaluatingconcepts, and building sharedunderstanding (de Vreede andBriggs 2009)4source: telegraph.wisecodes.com
  5. 5. University of Innsbruck – Isabella SeeberHow can we identify collaboration patterns with process-mining techniques from communication logs gathered incollaborative settings?5ThinkLet/ActionPattern I Conceptual Model I Case Example I Outlook
  6. 6. University of Innsbruck – Isabella SeeberThinkLet – OnePage / Action PatternChoose this thinkLet…• … to generate a few (less than 80 or so) comments on one topic• … when 5 or fewer people will brainstorm together• … when 6 or more people will brainstorm for fewer than 10 minutes• … […]Input: the brainstorming questionOutput: a set of comments in response to a brainstorming question or promptSteps:• Make sure the participants understand the brainstorming question or prompt. Say this:If you have any questions with respect to the brainstorming question or assignment,please speak up.• If necessary, facilitate a verbal discussion to address any understanding difficulties. Ifnecessary, re-formulate the question or prompt.• Inform the participants of time limits, if any.• Let the participants contribute comments until they run out of ideas6
  7. 7. University of Innsbruck – Isabella SeeberCoding Schema – Example7Person Time Content ActionReese 3:05 How about a wiki-likeapproachproposeOptionRobin 3:05 Yeah, I assume you have touse a system on top whichthen links to the specificdocumentation…supportOptionSkyler 2:51 Good, idea but a wiki takes alot of timesupportOptionChallengeOptionRobin 3:10 How should we go on? AskOptionReese 3:12 We should discuss all together AnswerOption
  8. 8. University of Innsbruck – Isabella SeeberConceptual model8
  9. 9. University of Innsbruck – Isabella SeeberCase Example• Laboratory Experiment investigating collaborativewriting• 6 teams with 3 members• Task: write a report on how to improve knowledgemanagement in a fictional organization• Treatment group: task description and structureddescription how to run through the collaborationactivities• Control group: task description plus a list of steps tofulfill the task that is brainstorm, converge, write andevaluate9
  10. 10. University of Innsbruck – Isabella SeeberBrainstorming in selected teams10Control groups:Treatment group:
  11. 11. University of Innsbruck – Isabella SeeberInterpretation & Conclusion• The treatment group adopted collaboration facilitationof the OnePage thinkLet• Further analysis showed that changes in collaborationpatterns can be visualized• Limits in interpretation: e.g., switch from generate toconverge• Coordination problems impact team performancenegatively  facilitate teams with collaboration know-how in the form of action patterns11
  12. 12. University of Innsbruck – Isabella SeeberOutlook• Using social network analysis to drive understanding ofdynamic role differentiation in teams• Adapt coding schemes to benefit from automatedprocess-mining• From describing collaboration behavior viaunderstanding collaboration patterns to diagnosingcollaboration know-how and facilitation improvingteam performance12
  13. 13. University of Innsbruck – Isabella SeeberContactIsabella Seeberisabella.seeber@uibk.ac.atUniversity of InnsbruckSchool of ManagementInformation Systems IUniversitätsstraße 156020 Innsbruck, AustriaThank you for your attention!

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