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Building a Technical Knowledge Hub:
Applying Library Science to Pathfinder’s
Organizational Experience
Sarah Burns, APLIC ...
OVER 1,000 STAFF IN 20 DEVELOPING COUNTRIES
WITH A $100 MILLION BUDGET
Pathfinder staff have
growing access to their
50 years of experience
and expertise.
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
No information sharing, but knew it was
important; new intranet touted as savi...
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Amazing staff with amazing experience, but the knowledge was
only in their hea...
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Hub
Common
language -
Taxonomy
Expertise
Captured -
TALs
External
Information
...
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Constant change
management –
constant contact and
communication and
showcasing...
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Taxonomy - Needed an official and consistently applied Pathfinder vocabulary.
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Created SharePoint libraries, fields for
cataloguing, and collected materials.
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Archive – collection of electronic and paper
materials from all projects.
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Communities of practice to share knowledge.
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
Further improving current systems,
constant training and marketing of services...
1. PATIENCE
2. PERSEVERANCE
3. CELEBRATE THE SMALL VICTORIES
4. REPEAT
Questions?
twitter.com/PathfinderInt
facebook.com/PathfinderInternational
Youtube/user/PathfinderInt
For more information contact Sar...
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APLIC 2014 - Building a Technical Knowledge Hub: Applying library science to Pathfinder's organizational experience

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Sarah Burns discusses the development and implementation of Pathfinder’s technical knowledge hub; from conception to systematic integration into all projects and programs. Presented as a case study, the session will showcase all of the steps involved in creating the hub, including, but not limited to, taxonomy creation, SharePoint library development, and the ever-so-important change management activities conducted.

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APLIC 2014 - Building a Technical Knowledge Hub: Applying library science to Pathfinder's organizational experience

  1. 1. Building a Technical Knowledge Hub: Applying Library Science to Pathfinder’s Organizational Experience Sarah Burns, APLIC Conference, April 2014
  2. 2. OVER 1,000 STAFF IN 20 DEVELOPING COUNTRIES WITH A $100 MILLION BUDGET
  3. 3. Pathfinder staff have growing access to their 50 years of experience and expertise.
  4. 4. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES No information sharing, but knew it was important; new intranet touted as savior..
  5. 5. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Amazing staff with amazing experience, but the knowledge was only in their heads; no one could re-use or re-purpose it.
  6. 6. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Hub Common language - Taxonomy Expertise Captured - TALs External Information - Library Internal History - Archive Expertise searchable - Yellow Pages Knowledge sharing - VCATs
  7. 7. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Constant change management – constant contact and communication and showcasing the benefit.
  8. 8. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
  9. 9. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Taxonomy - Needed an official and consistently applied Pathfinder vocabulary.
  10. 10. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Created SharePoint libraries, fields for cataloguing, and collected materials.
  11. 11. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Archive – collection of electronic and paper materials from all projects.
  12. 12. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Communities of practice to share knowledge.
  13. 13. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES
  14. 14. CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES Further improving current systems, constant training and marketing of services and products, and unrelenting enthusiasm.
  15. 15. 1. PATIENCE 2. PERSEVERANCE 3. CELEBRATE THE SMALL VICTORIES 4. REPEAT
  16. 16. Questions?
  17. 17. twitter.com/PathfinderInt facebook.com/PathfinderInternational Youtube/user/PathfinderInt For more information contact Sarah Burns sburns@pathfinder.org

Sarah Burns discusses the development and implementation of Pathfinder’s technical knowledge hub; from conception to systematic integration into all projects and programs. Presented as a case study, the session will showcase all of the steps involved in creating the hub, including, but not limited to, taxonomy creation, SharePoint library development, and the ever-so-important change management activities conducted.

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