A dynamic professional with over 20 years of rich experience in Strategic Planning, Retail Operations,
Business Development, Channel Management, Product Promotion & Launches, Key Account
Management & Institutional Business and Logistics.
A keen planner, strategist & implementer with demonstrated abilities in devising marketing activities and
accelerating the business growth for reputed brands like INALSA, MOULINEX, SHARP & Electronics
and Home business of HOME TOWN (Future Group)
Holds distinction of exploring new markets, standardizing retail operations, initiating restructuring
business activities for escalating turnovers & achieving goals.
Expertise in managing operations with key focus on top line profitability by ensuring optimal utilization
of resources. Result oriented record of streamlining the working SOPs for enhanced operational
Master’s Degree in Business Administration (MBA) from MONIRBA, University of Allahabad.
An effective communicator with excellent relationship building & interpersonal skills. Strong analytical,
problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
-Strategy Panning - Retail Operations & Marketing - Business Development
- Profit Centre Operations - New Business Setup - Channel Management
AGM – Sales & Operations
Stellar Furniture (Twenty First Century Techno Products Pvt. Ltd.)
November 2013 – Present - Bangalore
Main responsibilities: Selecting and Setting up Company owned as well as Franchisee Showrooms across
South India and smooth Logistics.
Setting up the Direct Dealer network across India,
Setting up branch network.
Handling team of 14 personnel across South India, 4 company owned showrooms, 2 Franchisees & 45+
B2B Dealers in entire South (Karnataka, Tamil Nadu, Andhra Pradesh and Kerala)
Unit Head- Home Town (Pantaloon Retail India Ltd.) -
November 2007 – November 2013 (6 years 1 month) - Pune
Sales & Operations Head for HomeTown ( Ishanya), Pune
Includes ensuring Sales, margins, profits, implementing promotional campaigns, capability development,
Accountable for retail and institutional sales.
Managing, delivering and controlling Sales, Shrinkage, Commerciality, Customer Services, Standards,
Marketing promotion, administrative jobs and Innovation.
Ensure smooth operations of a retail space of 730,000 sq.ft..
Implementing a development plan for across Sales, HR, Admin, Commercial and Design & Build through
a team of senior leaders including Manager (Sales & merchandising), Deputy/Assistant Managers,
Department Managers and Team Leaders.
Ensure recruitment of the right people, sufficiently trained/developed to deliver to our customers.
Implementing a development plan for each individual of over 200 people strong force across Sales, HR,
Admin, Commercial and Design & Build.
Regular performance monitoring and review.
Deliver the shopping experience that our customers demand and aim for customer delight.
Handling customer service including a small call centre team and delivering complete customer
satisfaction within fixed time frame and commitment.
Customer Service Index (Complaints) to be within controlled limits.
EZone – Project Head (from 2007 to 2009 then took responsibility of Home Business in Future
Group that’s include Sanitary , CP and Tiles for project sales. )
Area Sales Manager - Sharp India Ltd – (Rest of Maharashtra)
October 2001 – November 2007 (6 years 2 months) – Pune ( ROM)
* Selecting, Analyzing & Appointing Distributors / Dealers.
* Providing training & support for product establishment in the market.
* Introducing various sales promotional schemes.
* Allocating sales targets to various distributors.
* Planning Advertisement and Participation in Exhibitions.
* Keeping an eye on Competitors.
* Collecting orders from Distributors/Dealers.
* Developing Institutional sales.
* Ensuring smooth delivery of Materials.
* Collecting Payments.
Co-ordination: Motivating our team as well as Dealers/Distributors for achievement of targets.
* Ensuring prompt after sales services.
* Maintaining prompt payment collection schedule.
* Arranging Demonstration & Exhibition.
* Various correspondences with C&F and Head office.
Sales officer- Inalsa Appliances Ltd.
1995 – 2001 (6 years)
-1994Master’s Degree in Business Administration (MBA) Marketing from MONIRBA, University of
-1990 Bachelor of Arts(BA); Subject combination as Economics, Geography and Defense Studies from
University of Allahabad.
- Date of Birth: 30th June 1970.
- Current Residential Address:
Flat No - 15, 10th Main Cross, Muthyala Nagar, Behind J.P. Park, Mathikere, Bangalore- 560054
Place: Amit Tiwari