Chicago AMA Nonprofit SIG event on April 19, 2012 on Metrics Measurement.

1. Chicago AMA Non-Profit SIG
April 19, 2012

2. What Christopher House
Does
• 100-year history
• 5 family resource centers
• 3,400 children and family members served annually
• High-quality education for students 6 weeks to 18 years
old
• Support for students' families: adult education, social
work services, and other family support services
• A comprehensive network of services that helps families
thrive

3. Christopher House’s road to
measuring and sharing outcomes
Stanford Social Innovation Review
(Winter 2011): “Large-scale social
change comes from better cross-sector
coordination rather than from the
isolated intervention of individual
organizations. It doesn’t happen often,
not because it is impossible, but
because it is so rarely attempted.”

4. Collaborating Partners

5. Agency and Community ROI
• The Blueprint - Common outcomes, research-
based assessment tools and software
• Prioritizing professional development based on
data results
• Sharing project manager and technical
support (i.e. monitors data, produces reports,
facilitates cross agency meetings, etc.)
• Program improvements based on data

6. Common Outcome Measures
Early Childhood Adult Educational
After School Programs
Programs Programs
Children and youth
improve school
performance
Increased school
readiness Children and youth will
have improved social Adult learners will
skills and interpersonal increase their level
behavior of education and
English literacy
Youth graduate from high
Parents will be more school
engaged in their Youth enroll in post-
children’s development secondary education
and education after high school
graduation

7. Using Data To Focus Staff on Shared Goals
Early Childhood
Data Report Agency Agency Agency Agency Agency Agency
Winter 2011 A B C D E F
Teaching Strategies Gold Average Scores
Social/Emotional 5.77 5.24 4.97 4.61 4.30 4.84
Scores
Language Scores 5.86 5.23 5.15 4.81 4.60 4.79
Physical Scores 6.20 5.84 5.63 5.33 5.20 5.92
Mathematics Scores 4.57 3.77 3.56 3.22 3.06 3.20
Rating scale is 1-9 with 1 being the beginning of the developmental continuum

8. Using Data To Communicate Results to Clients

9. Using Data To Improve Services
Pre-Assessment Improvement Plan Post-Assessment
Data – Nov 2010 Data – May 2011
55.8% of youth report  Offer community 18.6% of youth report
they volunteer “rarely” events for students to they rarely volunteer
volunteer and get
20% of youth report they involved. 62% of youth report they
volunteer “often” or “very volunteer “often” or “very
 Identify the students
often” often”
that “rarely/never”
volunteer and seek
volunteer
opportunities within
their field of interests.

10. Using Data To Communicate Impact to Donors
• This is where we have the most room to grow!
% of 4-5-year olds Meeting Kindergarten Readiness Indicator
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
FY07 FY08 FY09 FY10 FY11

11. FY12 Goals
• The Benchmarking Collaborative is adding new
outcomes and expanding service areas to include
School Age, Infant/Toddler development, Workforce
Development Programs, and Mental Health
• Continue to explore opportunities for new partners

12. Where we go from here
• Social media
• Marketing materials
• Hard-copy Newsletter
• E-Blast Newsletter
• Events

13. Ben Underwood
bunderwood@christopherhouse.org
773.472.1083 ext. 3054