1. CONFIDENTIAL&PROPRIETARYINFORMATION
SIPOC
Tim McMahon
The First Picture of Your Process
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2. CONFIDENTIAL&PROPRIETARYINFORMATION
Tim McMahon
~20 years experience in process
improvement roles
Telecom, Aerospace & Defense,
Automotive, Medical Device, Oil & Gas
Author
A Lean Journey Blog
The Lean Handbook
Professional Associations
AME Regional Board
ASQ Influential Voices
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3. CONFIDENTIAL&PROPRIETARYINFORMATION
Legrand
Global
+$5B (2016)
Publicly traded (LGRVF)
>36,000 employees
>90 countries
North & Central America
Largest Division
$1.75B (2016)
>3,300 employees
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Transforming Spaces Where People Live & Work

4. CONFIDENTIAL&PROPRIETARYINFORMATION
Legrand North & CentralAmerica
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LEGRAND HAS A LEADING POSITION IN EVERY NORTH AMERICAN
MARKET WE TARGET.

5. CONFIDENTIAL&PROPRIETARYINFORMATION
Technical FurnitureA/V Racks,
Cabinets & Power
Data
Communications
Network
Infrastructure
Wire & Cable
Management
Electrical
Lighting Controls
Shade Control
Lighting
Workplace Solutions
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Racks & Cabinets Poke-thru
Lighting ControlsWire & Cable
Management
Floor BoxesAV Solutions

6. CONFIDENTIAL&PROPRIETARYINFORMATION
Automated
Controls
Home
Networks
Wiring
Devices Intercom
Lighting &
Controls
Home
Theater
Shade
Control
Residential Solutions
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Switches
Wall Plates
Custom Home ControlsShade Solutions
Outdoor Power
Solutions

7. CONFIDENTIAL&PROPRIETARYINFORMATION
Wiremold Journey
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20001955 1991 19991900

8. CONFIDENTIAL&PROPRIETARYINFORMATION
Kaizen – Change for the Better
If you fail to plan, you plan to fail!
Don’t Seek Perfection!
Try-storming: don’t just think about it, TRY IT!
A good plan executed NOW is better than a perfect plan
executed LATER!
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9. CONFIDENTIAL&PROPRIETARYINFORMATION
What is a SIPOC ?
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50,000 Feet View
10,000 Feet View
1,000 Feet View
SIPOC
Process
Map
Standard
Work
ProcessSupplier Input Output Customer

10. CONFIDENTIAL&PROPRIETARYINFORMATION
Why SIPOC?
SIPOC helps your team:
• Define process boundaries (starting and ending
points)
• Identify data collection opportunities
• Clarify who are the true customers of the process
Gets everyone on the same page
To identify likely sources of performance problems
Precursor to continuous improvement activities
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11. CONFIDENTIAL&PROPRIETARYINFORMATION
How to Create a SIPOC?
Where to start???
Always start with the process!
Remember:
• Keep it high level.
• Don’t do it alone.
• Define – Discuss – Decide – Document – Do Something With It!
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12. CONFIDENTIAL&PROPRIETARYINFORMATION
What is a Process?
A process is a series of activities that transform a set of
inputs into a specific set of outputs.
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Input Output
A series of steps or tasks that change or
transform the inputs.
Use 7M’s:
•Man
•Material
•Method
•Machine
•Measurement
•Mother Nature
•Management
Products
Goods
Services
Consequences

13. CONFIDENTIAL&PROPRIETARYINFORMATION
Process
Process
• High level process map with no more than 7 steps
• Define activities of how you convert your inputs to outputs.
• Use a Verb + Noun format for process steps.
• Be very clear about where the process starts and ends
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Step 4
Step 3
Step 1
Step 5
Step 2
Input
Boundary
Output
Boundary

14. CONFIDENTIAL&PROPRIETARYINFORMATION
Process
Output
• Not just the product or service, can include paperwork,
approvals, data, etc.
• If you have a lot of outputs, focus on the critical ones.
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Output
Step 4
Step 3
Step 1
Step 5
Step 2
Services
Products
Reports
Metrics
Raw Data
Paperwork
Approvals

15. CONFIDENTIAL&PROPRIETARYINFORMATION
Process
Customer
• Customers are the people who benefit from your process.
• May not be the person who’ll eventually receives product
or service.
• Every output should have at least one customer.
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Output Customer
Step 4
Step 3
Step 1
Step 5
Step 2
Services
Products
Reports
Metrics
Raw Data
Paperwork
Approvals
External
End users
Internal
Vendors
Management
Downstream
Process

16. CONFIDENTIAL&PROPRIETARYINFORMATION
Process
Input
• What resources to you need to perform this process?
• Inputs can include materials, people, machines, IT
systems, information, or anything else necessary for the
process to run.
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Input Output Customer
Step 4
Step 3
Step 1
Step 5
Step 2
Services
Products
Reports
Metrics
Raw Data
Paperwork
Approvals
External
End users
Internal
Vendors
Management
Downstream
Process
People
Data
Parts
Requirements
Raw material
Machines
IT Systems

17. CONFIDENTIAL&PROPRIETARYINFORMATION
Process
Supplier
• Who provides the inputs that are needed to make the
process work?
• Internal and external?
• Information?
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Supplier Input Output Customer
Step 4
Step 3
Step 1
Step 5
Step 2
Services
Products
Reports
Metrics
Raw Data
Paperwork
Approvals
External
End users
Internal
Vendors
Management
Downstream
Process
People
Data
Parts
Requirements
Raw material
Machines
IT Systems
Internal
External
Vendors
IT System
Upstream
Process

18. CONFIDENTIAL&PROPRIETARYINFORMATION
Questions to Help with SIPOC
From the Output/Customer End:
• Why does this process exist?
• What products, services or
outcomes does this process
produce?
• How does this process end?
• Who uses the outputs or
experiences the results from this
process?
From the Input/Supplier End:
• Where do items or information
come from?
• What effect do the inputs have on
the process and on the outcome?
• How does this process start?
• What major steps happen to
convert inputs into outputs?
• What people or resources perform
those steps?
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19. CONFIDENTIAL&PROPRIETARYINFORMATION
Other Things of Note
• Document any parking lot
activities.
• Document any IT systems.
• Reach a consensus before
moving on to the next step.
• Make the Invisible – Visible.
• Define and document roles and
responsibilities relative to your
process.
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20. CONFIDENTIAL&PROPRIETARYINFORMATION
RACI – ResponsibilityAssignment Matrix
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Responsible
•Who is/will be doing this task?
•Who is assigned to work on this task?
Accountable
•Who has the ultimate ownership of this task?
•Who has the authority to take decision?
Consulted
•Anyone who can tell me more about this task?
•Any stakeholder already identified?
Informed
•Anyone whose work depends on this task?
•Who has to be kept updated about the progress?

21. CONFIDENTIAL&PROPRIETARYINFORMATION
Let’s Try One
Grab a sheet of paper.
Create SIPOC framework.
What process shall we pick?
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ProcessSupplier Input Output Customer

22. CONFIDENTIAL&PROPRIETARYINFORMATION
SIPOC Diagram – Toast Kaizen
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ProcessSupplier Input Output Customer
Butter/Jam Bread
Toast Bread
Take Order
Deliver Toast
Get Ingredients
Toasted Bread Hungry PersonBread (type, qty)
Butter
Jam
Toaster
Knife
Plate
Customer Order
Grocery Store
Hardware Store
Utility Co.

23. CONFIDENTIAL&PROPRIETARYINFORMATION
Summary
• A SIPOC diagram quickly and easily
captures current process.
• Brings associates together in non-
threatening way that builds teamwork.
• Establishes consensus and boundaries
before moving forward.
• It’s a precursor for kaizens or more
detailed maps.
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24. CONFIDENTIAL&PROPRIETARYINFORMATION
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Thank you.Questions welcomed.
Tim McMahon
Lean Champion
Legrand
Wiremold
Timothy.McMahon@Legrand.us
860-469-5326